Media button freezes in Palm Desktop!

I've chatted with two guys at palm, and I'm getting nowhere fast!  I have a new Centro through Verizon and everything works great, except that the Media button on the Palm Desktop freezes everytime I try to go into it.  It'll say "loading" across the bottom, but it never goes anywhere and the rest of the program locks up so that I have to end it using the Task Manager.  I have Vista, but I don't think I should need to download the Vista update off of palm's site, because I just got the phone about 2 weeks ago.  The two guys on chat both tried to help me clear my registry and then I had to uninstall and reinstall the desktop, but all to no avail.  3 hours of chatting made me think they didn't know what they're talking about!  Has anyone else had this problem?  And, if so, how did you resolve it?  Any help would be greatly appreciated!
Post relates to: Centro (Verizon)
This question was solved.
View Solution.

There is a chat room that I am a part of you can find the link in my signature, although as of late I have been working late hours and have not been available via chat much, however typically there is someone in there that is willing to assist.
Post relates to: Centro (Sprint)

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