Media card disabled

I am unable to see my media card files on my BB. I can see them on other mobile.
I have a message when I insert the media card that my admin has disabled media card support.
My BB is not a enterprise phone and is my personal phone.
i need to know how do i get the media card support enabled.
There is no issue in my media card.
I am using z30 with the 10.3 latest support downloaded on 20 Feb.

The Z30 is perhaps second hand? It may not be on BES, but sounds like it was. If so, then reset to factory to remove the IT policy.
If the device was working ok and then suddenly this started, then I don't know. The same fix is probably called for, however. Reset to factory.
- Ira

Similar Messages

Camera, bluetooth, media card and more functions are disabled on my 8320 device

Hello.
      I've some problems with my BB device which was a gift from a friend so I always see "Administrator has disabled the camera", "Media card", "Bluetooth"... Would you please show me how to solve this?
BB OS 4.5.0.188 // PF 2.7.0.110.

Hello,
Several things...firstly...
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
And next, due to the "Administrator" restriction message you received, I suspect there is a latent IT Policy on this device...you can check via this:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
If such is there, then you will need to insert into the steps in KB05099 another step where you remove the IT Policy, which is done via this procedure:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
If you perform a backup/restore in conjunction with this, be sure that you do not do a wholesale restore...instead only restore those databases you require (e.g., contacts, calendar, etc.) and specifically avoid restoring any databases that have anything to do with IT Policy, Enterprise, Service Books, etc. If you restore those, you will restore the problematic IT Policy, and you'll be right back where you started.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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USB and Media Card Reader disabled after installing DM

I installed the DM 4.3 from the CD tonight. Hooked up the BB and everything worked fine. Loaded some music onto the media card and downloaded some pictures. Then I unhooked to see if the music was on the Blackberry, when I hooed it back up, it wouldn't recognize. I tried a few times, then uninstalled the software, re-installed, still nothing, then un-installed and downloaded 4.7 and installed, still nothing, now my computer doesn't recognize ANY USB ports (web-cam, Media Center Remote) and none of the Media Card reader drives are visible in My Computer. When I insert the SD card from my camera, nothing. I uninstalled 4.7 and still nothing. Now I'm worried..
Please tell me that I don't have to wipe the whole computer and start again.. Please!!
neuralgroove

About the SD and SDXC card slot
Mac 101: Connect your camera or camcorder
Which os are you using? If Lion - OS X Lion: Use an SD card
If another os please research Apple's Knowledge Base for troubleshooting suggestions pertaining to your os.
iPhoto '11: SD card
"We're sorry, but the Safari browser version you are using does not support the community toolbar" I'm not sure if all of these problems are related.
Post in the Safari community.
Mac Book Pro (around 18 months old)
If no other troubleshooting solutions are forthcoming and you have AppleCare, give them a call and get a case number. Otherwise,
take the computer to an Apple store or an AASP. Whichever is more convenient for you to get a proper diagnoses of what is actually going on.

Can not access the media card files Blackberry 8310 - HELP

Can not access the media card files Blackberry 8310.
I had a battery drain problem. The unit would only last 16 hours before completely drained. Purchased a new battery with the same result. I figured that I should try a complete reset so I did a hard wipe. Once that was done and I loaded the unit back up and returned online, the battery drain problem was resolved but now I can not access the media card.
Here are the messages:
“A media card has been inserted that contains encrypted content which will be unaccessible by this device”
I can see the files. I have transferred them to my PC via the SD card but I can not open them. Here are the settings:
Media card support – ON
Encryption Mode: - Security Password & Device
Encrypt Media Files – YES
Mass Storage Mode Support – OFF
Please note – I can not change the encryption mode since it is set by policy
Security Options – General Settings – Content Protection – Disabled
The version of Desktop Manage I am using is 4.2.1.8. When I try to use the Media Manager to move the files, I get an error message and can’t move the file. If I access the file on the card and try to display it, I get:
Unable to display file /media card/ pictures/ing000000xx.jpg.rem
Here is what I have tried (from the advice on this board):
1)     Read the files directly off the media card – No good
2)     Create a “new” folder on the media card and move a file into it then try to read it – No good
3)     Email the file then read it – No good
4)     Reset Encryption mode to off then try – Can’t do it – IT Policy setting
5)     Be sure that the password was set the same as before the wipe (setting is password & device) – Can’t do it – The Blackberry prevents me from using an old password.
So I think I can’t read the files because I can’t replicate the encryption key. Could that be right? My problem is that I do not understand why this would be the case. It is still the same device and since it knows what the old password was (because it would prevent me from using it again), why would it not generate a key to access the files?
All I am trying to get off the card are pictures on my 6 year old … some are priceless. Can someone help me do this? One would think that this should not be this hard but from all the postings I have found, it seems that it is. And yes, shame on me for not moving the files before I did the reset (THAT will never happen again!) but this being unrecoverable is unconscionable given how many seem to find themselves in this situation.
Thanks for any help you can offer!

Not sure why you couldn't see them using mass storage mode. Did you have the pics stored on your media card? Try going to media-menu-explore-media card-blackberry-pictures See what the extension is on your pics. If any have the extension such as .jpg.rem they are encrypted.
IrwinII
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MacBook Pro is corrupting media cards - any suggestions on how to fix this?

Memory cards become corrupted when inserted into the card reader slot. When I put the card back in the camera, the camera malfunctions (Error 99 message). I have had the camera cleaned and sent in for repairs, but there in nothing wrong with it. New media cards work until they are inserted into the Mac. Now the Mac is telling me some file formats can't be read, but the format has not changed from previous images it reads off the same card, taken during the same sessions. Images I was able to see on the camera become unreadable after trying to download in the Mac. The Mac is messing up the cards -- corrupting them, so they aren't usable in the camera anymore. I have been told to try using a media card reader, but that is just a band-aid fix. Does anyone know of a real fix that could remedy this problem?

Make sure that you haven't disable background images.
See:
* http://kb.mozillazine.org/Website_colors_are_wrong
* http://kb.mozillazine.org/Websites_look_wrong

9800 Freezes with Media Card

Hello, my 9800 has started freezing up when my 16gb media card is inserted. It's almost all music, about 15gb worth. I have re-formatted the card and re-installed the music, same result. Any ideas? It was working fine. My songs are all mp3 or m4a. I can't associate it with adding any particular file either. Appreicate any help. .9800 wtih version 6.0, bundle 695. AT&T carrier.

A media card full of songs and pictures will take a long time to generate the thumbnails and song playlist, possibly making it slow up first use.
mine took a few hours to sync all the files up again
Disable Compression on media card? go to Options, Device, Storage and uncheck it
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Broken Phone, useless media card?

I had device encryption enabled on my old blackberry, but now the keyboard won't work, so the device is pretty much useless!
Is there a way I can put the card into my computer and read the data from it? Otherwise, it looks like I'm going to lose al the data on it, and that's not something I really want to deal with!

Can't you scroll to Options and press the trackball to selection options.
Scroll to Advanced > press trackball
scroll to Media Card > Press the trackball
scroll to the encrytion option and perss the trackball, scroll to the disabled setting and select with the track ball.
etc., etc., and so on?
Have you even tried this as suggested above?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Blackberry Desktop Software doesn't recognize my .rem files on my SD media card. Cannot sync them to my Mac.

Hi,
I'm experiencing this problem where Blackberry Desktop Software for Mac 2.3.0 (build 12) doesn't recognize my .rem files (video and photo) on my SD media card (the Desktop Software app does show that file space on the media card is being used). Therefore, these files cannot be synced, decrypted, and viewed on my computer. I can see them on phone. I do have mass storage mode turned on and I can see the .rem files in the video and photo folders when my phone is connected to my computer. I can copy them to my Mac but since they aren't decrypted, I cannot view them.
I'm going to buy a new phone and I need to get these files off my current phone. I have a Tour 9630 with BB OS 5.0 bundle 1600.
I've tried backing up, reformatting the media card, wiping, and restoring but nothing has worked.
Is there any kind of utility that will let me decrypt the files on my computer? Should I try Blackberry Desktop Software for Windows?
I'm hoping someone can provide some suggestions? Thanks in advance.

Hey jack_clarke,
Welcome to the BlackBerry Support Community Forums.
Make sure mass storage mode is enabled on the BlackBerry: www.blackberry.com/btsc/KB13564
If this is disabled you won't be able to access your media card from the computer.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Changing media card

im changing my media card from a 2gb to a 16gb and i want to transfer everything to the new media card, but i want it in the same order. is this possible?
Solved!
Go to Solution.

Hello,
Via the device, not really. Via your computer, absolutely. Your choices are:
Mass Storage Mode:
KB11879 What is mass storage mode
KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.
KB29523 How to manually transfer files between a BlackBerry smartphone and a Windows computer
With your "old" card in your BB, copy everything to your Computer
Change to your "new" card
Format the "new" card in the BB
Copy everything from the computer back to the "new" card
Using a Card Reader adapter on your computer:
Remove your "old" card from your BB
Use the card reader and copy everything from the old card to your computer
Insert the new card into the BB
Format the new card in the BB
Remove the new card from the BB
Use the card reader and copy everything from the computer to the new card
Put the new card back into the BB
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How to transfer pictures saved on phone to media card

Hi, I have a handful of pictures on my Torch 9810 and I am trying to figure out how to transfer them to my media card on my phone. Can it be done, if so, HOW? Thank you in advance!

Hi and Welcome to the Community!
Here's one method:
KB05478 Transfer files between the media card and device memory on a BlackBerry smartphone
Sadly, that's one by one...but, if you connect to your PC and activate Mass Storage Mode, you can use your computer to perform the actions, using your normal computer interface (which should allow you to move them all as a block rather than one by one):
KB11879 What is mass storage mode
KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

700-210xt 15 in 1 media card slot

where can i find the 15 in 1 media card slot on an envy 700-210xt?
all i have on the front panel is the dvdrw slot and another blank dvd slot.
thnx!
This question was solved.
View Solution.

Akeva62, welcome to the forum.
The front cover, just below the red line in the photo, that has the HP logo should slide down. Once it is down it should reveal the card reader. I know that is the way my HP Envy Phoenix works.
Please click the "Thumbs Up+ button" if I have helped you and click "Accept as Solution" if your problem is solved.
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HOW CAN I GET MY DATA BACK ON MEDIA CARD AFTER WIPING DEVICE

please help, i wiped my device clean then did a back up and everything was back except the things i had on my media card. how do i get it back?

When you wiped your device, there is an option which you must check in order to wipe your Media card, did you have that checked or unchecked?
I am afraid that the Media Card in included in the backup of the device memory.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Panasonic HDC-SD100 media card unable to capture on Final Cut Express 4

No problems at all with transfer to i-movie but just purchased final cut express 4 and problems with capturing from the media card. Signal system on camera is 1080/50i. Have tried setting HD and 1080/50i in the easy set up but no joy. Have tried log and transfer and see clips but on transfer message states no data. Can anyone help with the settings please?
Many thanks in advance

Welcome to the forum!
There are many things that could cause this, and almost all have been discussed.
Some things to try:
• In the Log and Transfer window, click the preferences button (the gear in the upper right). Make sure audio is set to *Plain Stereo*
• Also in that preferences window, click the button to *Clear the Cache*
Also, what drive are you using to capture to (internal or external)? How is it formatted, and how much space is left on that drive?

Hp pavilion dv4-1123us Media Card won't read

I have a hp Pavilion dv4-1123us laptop that won't read a 16 GB SDHC media card. The card works in my PC, so the card is good. I have a Scandisk 5-1 media reader hooked to my home PC that would not read it but I found through Scandisk site I needed to download the latest Firmware which I did and now the card works on my PC. The reader has always and still does read a 512 MB and a 2 GB XD cards on my laptop. I am running XP Pro OS.
I have searched the HP site for driver downloads but only see them for Windows 7 and 8 not XP.
Can someone help me on this?

Hello wgray826,
You’re having a problem not being able to read a 16GB SDHC card.
I think that your computer does not support the SDHC card.
Here is a link to your user guide and what cards it supports.
I noticed that it shows the Secure Digital but not the Secure Digital High Capacity.
Clicking the White Kudos star on the left is a way to say Thanks!
Let me know how everything goes.
Have a good day.

Cannot copy file from desktop to media card

Whenever I try to copy a file from my desktop to my media card I get an error. When I use the desktop manager software I get the message 'one or more files cannot be copied: FILE_NAME'. When I use Windows Explorer to try the same thing I get the message 'Cannot copy FILE_NAME: parameter is incorrect'.
I do have a proper connection from the desktop to the blackberry because I can open files on the media card and update them. I just have the problem copying the files.
I have been able to copy the files from the desktop to the device memory. Then move it from the device memory to the media card. But there should be no difference between the device memory and the media card.
Note: The file I am trying to copy is a data file (.PDF). While I was having the same problem with music files, I found if I went into advanced parameters from desktop manager and specified the audio file type & bitrate I was able to copy the music file without errors.
I have a blackberry curve 8300
16GB media card

When I try to move the files from the Finder Window with the files on the DVD, I do not get the plus sign when I try to drag it to the desktop or any other window. Even when I try with the option key pressed, there is no plus sign with the mouse arrow. Someone suggested to use the terminal and I did. It was a hassle, though.

Media card disabled

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