Media Card Hang-up

After I insert the my 4gb. Micro SD card in my 8330 and have pictures, songs etc... on I am unable to receive calls because they go directly to Voicemail and the numbers appear as Unavailable. Verizons not very helpful when it comes to all things Blackberry so, here I am asking to see if anyone else has had the same problem and hopefully a solution. Also when I mention I have a MacBook Pro they assume that is the problem.
To start receiving calls again I have to do a device wipe and resend of service books etc... Thank You in advance
Charlene Lewis
Qualified Career Consultant
Passion 4 Life
#100427
lens2003355_1213572573img_2332_2.jpg

Is the card accessible or working fine with other device/PC? Without the media card do you face any difficulty with you device? I guess the card I faulty and causing trouble for your BB. Try some other card and observe the behavior if same occurs then contact carrier support personnel or shop from where you purchased to claim warranty.
tanzim
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BB 8330 Media Manager, Media Sync hanging - not connecting...

(I just know this is treated in depth somewhere but after a couple of hours of searching, I can't find it so appologies in advance...)
I have a BB 8330 from Verizon running v4.5.0.77 - no media card.
Using Device Manager, the:
Driver version is: 4.1.0.4
Driver Node Strong Name is: oem25.inf:RIM:RimUsb.Device.NT:4.1.0.4:usb\vid_0fca&pid_8004&mi_00
Windows thinks the driver is up to date.
I am running Desktop Manager v4.7.0.32[Nov 4 2008]
When I launch DM, I can successfully Back up my BB.
On my Vista PC - When I attempt to launch Media Manager 9, it has found the files in the Library but it goes into a wierd loop where it keeps seeing the F: drive and then removes it and then resets and then sees it again - forever (or at least for the day that I left it in that loop)
I loaded the DM on another PC running XP and observe a similar behavior - it's not quite as zippy so it just looks more like a hang
To try something different, I downloaded Media Sync v2.0.0.22 and, when the BB is connected, I get the error: "BlackBerry Media Sync failed to connect to your BlackBerry device. Click Retry to try again or Cancel to disconnect." - I get the same error with and without the DM running.
Something seems sort of hinky in that, while my BB is plugged in on my Vista system, occassionall I get the lights flashing on my keyboard like someting is resetting the USB every few minutes (unrelated Vista crap?).
Please help...
Message Edited by lgrothe on 05-28-2009 11:36 AM

You are going to want to get a media card if planning to add music-ringtones-pictures-videos. Don't want to use up device memory. It'll go fast.
IrwinII
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T420s 4-in-1 media card reader adapter problem

I'm wondering if any other T420s owners have had this problem with the media card reader.
Until about two weeks ago, the laptop was working fine, or so I thought. I usually put the laptop to sleep mode instead of shutting it down completely just to speed up boot process. Then, two weeks ago, I tried shutting it down completely. It got all the way to the "shutting down" screen but it would not completely turn off unless I hold down the power button.
It took a while for me to figure out that the media card reader was preventing it from completely shutting down -- even after restoring it to factory settings. Hardware manager recognizes the controller. It also recognizes the card reader if an SD card is inserted but would not assign a drive letter to the reader (i.e., I cannot read the card).
This is what I've tried:
1. Uninstalled and re-installed the drivers for the smart card reader and the controller. That didn't work.
2. Restored the laptop to factory settings. That didn't work.
3. Uninstalled and deleted the drivers for the smart card reader and the controller, then downloaded and installed the latest drivers from the Lenovo website after restoring the laptop to factory settings. That didn't work.
The only common thing in the process is this: the laptop would not shut down completely if there is an SD card in the reader. I initially suspected that it was the SD card itself but I've tried it with four different SD cards and the results were all the same -- it would not shut down if the card was inserted. While displaying that "shutting down" screen, it will shut down immediately after I pull out the SD card, even if it's been hanging in that state for minutes.
I suspect that it is the card reader itself that's causing the problem, and that I need to have it replaced (the laptop is still under warranty). However, I thought I'd seek the advice of the experts out there and find out what their thoughts are.
Thanks.
Solved!
Go to Solution.

kytz01 wrote:
Just took it to an authorized service center in Gaithersburg, MD (about 10 minutes from my office). I hope it's simply a matter of replacing the card reader.
BTW, 4-in-1 reader doesn't mean much. It's just an SD, SDHC, SDXC and MMC reader. Pretty much the same form factor. Now if it can read both SD and CF cards, I'll be really happy (my DSLR uses CF).
Thanks to everyone who offered advice. I'll post the service center's findings when I get my laptop back.
Good luck!!!
Yeah I have/had the same problem I have a DSLR that uses both CF xD, my HP notebook mulitcard reader reads xD, SD (4GB), but no CF. CF is a big card so I can see that as a problem on some notebooks. However I also have a camera using the Memory Stick Pro and it goes into the same slot on my HP but as you said. Lenovo's reader is only supporting the SD series which is a bummer. I still have to use an external reader for two other cameras.
T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
Windows 7 Home Prem - 64bit w/8GB DDR3

HOW CAN I GET MY DATA BACK ON MEDIA CARD AFTER WIPING DEVICE

please help, i wiped my device clean then did a back up and everything was back except the things i had on my media card. how do i get it back?

When you wiped your device, there is an option which you must check in order to wipe your Media card, did you have that checked or unchecked?
I am afraid that the Media Card in included in the backup of the device memory.
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Panasonic HDC-SD100 media card unable to capture on Final Cut Express 4

No problems at all with transfer to i-movie but just purchased final cut express 4 and problems with capturing from the media card. Signal system on camera is 1080/50i. Have tried setting HD and 1080/50i in the easy set up but no joy. Have tried log and transfer and see clips but on transfer message states no data. Can anyone help with the settings please?
Many thanks in advance

Welcome to the forum!
There are many things that could cause this, and almost all have been discussed.
Some things to try:
• In the Log and Transfer window, click the preferences button (the gear in the upper right). Make sure audio is set to *Plain Stereo*
• Also in that preferences window, click the button to *Clear the Cache*
Also, what drive are you using to capture to (internal or external)? How is it formatted, and how much space is left on that drive?

Hp pavilion dv4-1123us Media Card won't read

I have a hp Pavilion dv4-1123us laptop that won't read a 16 GB SDHC media card. The card works in my PC, so the card is good. I have a Scandisk 5-1 media reader hooked to my home PC that would not read it but I found through Scandisk site I needed to download the latest Firmware which I did and now the card works on my PC. The reader has always and still does read a 512 MB and a 2 GB XD cards on my laptop. I am running XP Pro OS.
I have searched the HP site for driver downloads but only see them for Windows 7 and 8 not XP.
Can someone help me on this?

Hello wgray826,
You’re having a problem not being able to read a 16GB SDHC card.
I think that your computer does not support the SDHC card.
Here is a link to your user guide and what cards it supports.
I noticed that it shows the Secure Digital but not the Secure Digital High Capacity.
Clicking the White Kudos star on the left is a way to say Thanks!
Let me know how everything goes.
Have a good day.

Cannot copy file from desktop to media card

Whenever I try to copy a file from my desktop to my media card I get an error. When I use the desktop manager software I get the message 'one or more files cannot be copied: FILE_NAME'. When I use Windows Explorer to try the same thing I get the message 'Cannot copy FILE_NAME: parameter is incorrect'.
I do have a proper connection from the desktop to the blackberry because I can open files on the media card and update them. I just have the problem copying the files.
I have been able to copy the files from the desktop to the device memory. Then move it from the device memory to the media card. But there should be no difference between the device memory and the media card.
Note: The file I am trying to copy is a data file (.PDF). While I was having the same problem with music files, I found if I went into advanced parameters from desktop manager and specified the audio file type & bitrate I was able to copy the music file without errors.
I have a blackberry curve 8300
16GB media card

When I try to move the files from the Finder Window with the files on the DVD, I do not get the plus sign when I try to drag it to the desktop or any other window. Even when I try with the option key pressed, there is no plus sign with the mouse arrow. Someone suggested to use the terminal and I did. It was a hassle, though.

Media card - 2 GB - memory problem

8100 Pearl - unable to load more than about 200 mb of mp3 music. Card shows plenty of add'l space available, but get error message that card is full. Have formatted card several times in the phone and reloaded mp3s. Same problem. Ideas?

I just installed a 2gb card and music. in options/advanced options/media card, my settings are
media card support>on
encryption mode> none
mass storage support> on
auto enable mass storage mode when connected>yes

Problem with storing pictures to the Media Card

I set my 8330 to store pictures to the media card. It works for a while and then the device reverts to storing it on the device memory. It does this without asking or telling me that it's done so. It's very frustrating. Anybody have any idea why it would do this?

Hi and Welcome to the Forums!
That's a very odd situation. Can you tell us, when this happens, does your BB "see" the media card at all? For instance, if when you notice this, can you do Media > Explore and get to the media card still?
Another thing to check is your device OS version -- perhaps there is an update from your carrier that has fixes that would be useful...you can check your carrier via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
If your device OS is current, then you might want to try a different media card...perhaps there is something amiss with the one you have.
Also, how to do you go about recovering and getting it to again store on the media card?
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problem with OS 10.2.0.424 and Media Card Encryption

Several weeks ago I upgraded to OS 10.2.0.424. Everything went fine, no problems. My phone worked perfectly.
Then over one week later I turned my phone on in the morning and after it had booted it said "your media card was encrypted on a different device. You will need to reformat your media card on this device before you can use it".
Now, the following should be noted very carefully: THE MEDIA CARD WAS BOUGHT SPECIFICALLY FOR MY Z10, IT WAS FORMATTED IN THE SAME HANDSET, ENCRYPTED IN THE SAME HANDSET AND HAS ***NEVER*** BEEN OUT OF THE HANDSET.
As far as I am concerned, this is a fault with the upgrade. Having looked on Crackberry.com I see many other users having a similar problem. I am fortunate in that I do weekly backups of my handset including the media card. However I am reluctant to use my media card again in case this problem recurs.
I tried contacting Blackberry help on Twitter however I can only assume that the Blackberry Twitter team are sub-contractors who don't work for BT as their advice was along the lines of "have you tried rebooting? You have? Oh well, you'll need to speak to your mobile provider as there's nothing we can do."
Please, Blackberry, can you acknowledge this fault and advise what your timescale is for resolution?
A dissatisfied loyal Blackberry customer.

If the user removes the media card from the BlackBerry device and places it in a new BlackBerry device, the new BlackBerry device cannot decrypt any files that the first BlackBerry device encrypted on the media card using a randomly generated device key. If the first BlackBerry device encrypted the files on the media card using the BlackBerry device password, when the user removes the media card from the BlackBerry device and places it in a new BlackBerry device, the new BlackBerry device prompts the user for the password used on the first BlackBerry device to access the files on the new device.
The above is from BlackBerry:
I can only assume that Upgrading is like changing Devices, so before Upgrading save all data.
Someone else with more knowledge about encryption and seeing this post may respond.

Can not access the media card files Blackberry 8310 - HELP

Can not access the media card files Blackberry 8310.
I had a battery drain problem. The unit would only last 16 hours before completely drained. Purchased a new battery with the same result. I figured that I should try a complete reset so I did a hard wipe. Once that was done and I loaded the unit back up and returned online, the battery drain problem was resolved but now I can not access the media card.
Here are the messages:
“A media card has been inserted that contains encrypted content which will be unaccessible by this device”
I can see the files. I have transferred them to my PC via the SD card but I can not open them. Here are the settings:
Media card support – ON
Encryption Mode: - Security Password & Device
Encrypt Media Files – YES
Mass Storage Mode Support – OFF
Please note – I can not change the encryption mode since it is set by policy
Security Options – General Settings – Content Protection – Disabled
The version of Desktop Manage I am using is 4.2.1.8. When I try to use the Media Manager to move the files, I get an error message and can’t move the file. If I access the file on the card and try to display it, I get:
Unable to display file /media card/ pictures/ing000000xx.jpg.rem
Here is what I have tried (from the advice on this board):
1)     Read the files directly off the media card – No good
2)     Create a “new” folder on the media card and move a file into it then try to read it – No good
3)     Email the file then read it – No good
4)     Reset Encryption mode to off then try – Can’t do it – IT Policy setting
5)     Be sure that the password was set the same as before the wipe (setting is password & device) – Can’t do it – The Blackberry prevents me from using an old password.
So I think I can’t read the files because I can’t replicate the encryption key. Could that be right? My problem is that I do not understand why this would be the case. It is still the same device and since it knows what the old password was (because it would prevent me from using it again), why would it not generate a key to access the files?
All I am trying to get off the card are pictures on my 6 year old … some are priceless. Can someone help me do this? One would think that this should not be this hard but from all the postings I have found, it seems that it is. And yes, shame on me for not moving the files before I did the reset (THAT will never happen again!) but this being unrecoverable is unconscionable given how many seem to find themselves in this situation.
Thanks for any help you can offer!

Not sure why you couldn't see them using mass storage mode. Did you have the pics stored on your media card? Try going to media-menu-explore-media card-blackberry-pictures See what the extension is on your pics. If any have the extension such as .jpg.rem they are encrypted.
IrwinII
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How can I move pictures from my media card from my SLR camera to my IPAD

How can I move pictures from my media card from my SLR camera to my IPAD2 without my iMac?

The Camera Connection Kit only accepts SD cards. Does your SLR use an SD card?
 Cheers, Tom

Uninstalling Watsapp seems to have corrupted my pics! Cant view pics on media Card...

OK, so watsapp went mental, despite doing several battery pulls it remained crazy. So, of course, the next step would be to delete and reinstall. So I deleted the app. I now find that I cannot open all the pictures on my media card :/ It takes ages to index and though the pics are definately there (file manager showing % of memory card free) I cant get to them. I cant pick up from the PC either - blackberry link isnt picking up anything on my card OR device...(however it HAS taken off 16 random pics and put into a folder in my documents; which incidentally, I cant seem to restore to my z10).
Now I know what you're thinking; memory card has somehow been corrupted right? Well...No because I can view ALL my videos, music and 352 pictures (about 510 are inaccessible). I know it cant be the card as the pictures i can see are a complete mix match of dates from 2009 to present but all randomly mixed up :/
I have re-installed watsapp and all convos have backed up...
I have the latest softwarre so its not that. I can access everything on the card from PC but cant get them over into the link :/ WHY did BB have to make it like it has? (If it aint broke dont fix it!) The software was ace, you could just drag and drop. There is no 'restore' option or anything on my BB link.
I am going to do the obvious - battery pull again. If no joy then rebook with no sim. Still no joy Reboot with no media card. I dont know what else to do.
If I format the card will I lose all the pictures on it? I cant backup to the link either - there is no option :/
Can anyone help me? PLEASE

Hey MissKitten,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Just to clarify, you are not able to view the contents of the media card on your PC as well? (Not through BlackBerry Desktop Software but through My Computer).
I would suggest formatting the SD card, however formatting the SD card will erase all data. So I would attempt to back it up if possible.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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MicroSD Media Card is not being recognized by my BB 8100

Hi,
I currently have that problem with my Blackberry Pearl 8100.
I put it a New 1 GB MicroSD (Patriot) card and connected the cable to the PC and on the PC I created a folder and added the music to it and pictures. It worked fine but one day I took the SIM card out just because and when my phone restarted it would not go pass the providers screen. It stays there, it seems it freezes and it cannot be turned off. So, I took the media card out and turned it on and it displays the screen with no problem. So again I turned it off and installed the card back in and it still the same problem. I also somehow I installed the media card in the phone without taking the battery out but it still doesn't recognize the card. Under Options says card is not installed.
The first time I installed the card I don't think it was formatted(not sure). But it was working fine.
I have installed another card and it still doesn't recognize another card. Also,the media card I tried it on another phone and it is not recognized.
Why would it work the first time as BrandonV(below) but not even locate it or make the phone not work while it has the Media card in?
BrandonV, if you found a solution please let me know.
Anyone else be kind enough to propose a solution.
Thanks,
Gaby
this was someone trying to help out:
Don't know why the BB would stop seeing the media card, but as far as your important stuff... have you tried putting the card into a reader hooked up to the PC to at least retrieve that stuff or move it to that other card that does work?
Sorry that's all I can think of.

Emesar wrote:
I am having the same issue as the previous poster.
Hi and welcome to the forums!
Try this.
1) With power ON, remove the back cover and pull out the battery.
2) Remove the media card
3) Insert the battery and replace the back cover.
4) After boot up (~5 mins), check your Memory stats to be sure that is says that no media card is present.
5) Pull out the battery again
6) Put the media card back in and then insert the battery and reboot
7) Launch the Media app and see if it is "Scanning" the media card (as it does for any new media card insertion).
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Device instance error, vista can't see media card

hello,
I have a pearl 8110, with desktop 6 and vista. After upgrading to version 6 I get this device instance error and specifically can't load any media onto the memory card via usb.
USB\VID_0FCA&PID_8001\5&3100FCC1&0&5
been through the forums for months tracking this down on how to clear it. Downloaded the calfix.exe program as that was the only clue that related to the 8001 error, ran it and nothing, did not work. Fix was for versions 4.7 to ver 5.
I can sync, load and upgrade BB software without any problems, tried two different memory card manufacturers, formatted card, pulled battery so many time don't ask me to do it again. mass storage mode is on, but software keeps telling me to turn it on even though its already on, been on since day one! Everything works via bluetooth, pictures, video, mp3, but windows just can't see the memory card.
Also went through the computer management to loocate the drive, but no luck?
Does anyone have any ideas on how to fix?

Greetings, and welcome to the BlackBerry.com Support Forums.
Are you attempting the format or looking at the Media Card from the BB WHILE you are plugged to the USB?
Unplug and try it all again.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Media Card Hang-up

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