Media Card Issues...P​lease Help

About a week ago I could not save anything to my media card.  I put everything on my computer so I need to reformat my card and get it working again.  When I try to format it  I get  "Media Card Format Failed"  What should I do?

Hi.  Have you tried reading the card on your pc? It's possible your card is failing, but try to read it on your pc.  If you can that would tell you it is not the card.
IrwinII
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Similar Messages

  • Media card issue

    Am having an issue on my curve. It won't recognize or format my media card. Any suggetsions

    What size media card?
    What is your OS version?
    What is your phone?
    +++++++++++++++++++++++++++++++++++++++++++++++++
    If successful in helping you, please give me kudos in my post.
    Please mark the post that solved it for you!
    Thank you!
    Best Regards
    hmeister

  • Can not access the media card files Blackberry 8310 - HELP

    Can not access the media card files Blackberry 8310.
     I had a battery drain problem. The unit would only last 16 hours before completely drained. Purchased a new battery with the same result. I figured that I should try a complete reset so I did a hard wipe. Once that was done and I loaded the unit back up and returned online, the battery drain problem was resolved but now I can not access the media card.
     Here are the messages:
     “A media card has been inserted that contains encrypted content which will be unaccessible by this device”
     I can see the files. I have transferred them to my PC via the SD card but I can not open them. Here are the settings:
     Media card support – ON
    Encryption Mode: - Security Password & Device
    Encrypt Media Files – YES
    Mass Storage Mode Support – OFF
     Please note – I can not change the encryption mode since it is set by policy
     Security Options – General Settings – Content Protection – Disabled
     The version of Desktop Manage I am using is 4.2.1.8. When I try to use the Media Manager to move the files, I get an error message and can’t move the file. If I access the file on the card and try to display it, I get:
     Unable to display file /media card/ pictures/ing000000xx.jpg.rem
     Here is what I have tried (from the advice on this board):
     1)     Read the files directly off the media card – No good
    2)     Create a “new” folder on the media card and move a file into it then try to read it – No good
    3)     Email the file then read it – No good
    4)     Reset Encryption mode to off then try – Can’t do it – IT Policy setting
    5)     Be sure that the password was set the same as before the wipe (setting is password & device) – Can’t do it – The Blackberry prevents me from using an old password.
     So I think I can’t read the files because I can’t replicate the encryption key. Could that be right? My problem is that I do not understand why this would be the case. It is still the same device and since it knows what the old password was (because it would prevent me from using it again), why would it not generate a key to access the files?
     All I am trying to get off the card are pictures on my 6 year old … some are priceless. Can someone help me do this? One would think that this should not be this hard but from all the postings I have found, it seems that it is. And yes, shame on me for not moving the files before I did the reset (THAT will never happen again!) but this being unrecoverable is unconscionable given how many seem to find themselves in this situation.
     Thanks for any help you can offer!

    Not sure why you couldn't see them using mass storage mode. Did you have the pics stored on your media card? Try going to media-menu-explore-media card-blackberry-pictures See what the extension is on your pics. If any have the extension such as .jpg.rem they are encrypted.
    IrwinII
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  • Media Card Issue *maybe*

    I have a 2GB media card in my bberry curve 8330 and when I'm trying to save some pictures to it it's showing "Directory Full" but when I look at my avail free space it's showing 1.1GB Free.  I'm stumped as I can't figure out how to save when it's showing no avail space.

    Hi,
    I also wanted to know what folders I should see on my phone when I go into Media, Explore, Media Card ?  From some of the threads I've been reading they mention that you should see blackberry,documents, music etc right under Media Card but mine is laid out as below
    What's on my phone currently is :
    Media Card
    Folder Blackberry
    inside Blackberry Folder is
    subfolders documents, music, pictures, ringtones, videos & voicenotes
    I've always saved all my pictures, videos etc to folder Media Card only not any subfolders...could that be the reason I got the msg "Directory Full" ?
    Tonight I'm going to try uploading all of my stuff onto my home computer, doing a memory card format and then redownloading all of my info into the approp folders on the media card.

  • Media card issues

    I have had my Blackberry Pearl for some time and have been very impressed with it however I have never been able to shoot video as when I try it gives the message 'insert media card to enable video'. There was already a media card inserted and I have purchased a new media card in case the fault was with the media card, not the phone - however it is still saying that a media card needs to be inserted to enable video shooting. I have pressed >OPTIONS.....>MEMORY and it states 'a media card is not presently inserted in the device'.....when I have tried two different media cards. Any ideas ??? x

    Then try to format it from another device than your Pearl.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Alarm Tone, Media Card Issues

    Purchased Curve 9360 about a week ago. Had memory card in my old Blackberry which I transferred and was working fine. Tried to put in a new memory card (wanted more storage), transferred things onto it, everything fine.
    Tried to change alarm tone to one of my songs but keep getting a message saying there is no music installed, go to blackberry.com/mediasync to find out how to sync music, which is no help whatsoever.
    I have tried clearing the memory, reformatting etc but it all works fine apart from the alarm. I can't understand why it wont recognize that there is music in the folder.
    If anyone is able to help, knows the answer I would be thankful, its been driving me mad as it worked with my old memory card when I first transferred (now wont work with any memory card).

    I don't know the answer... there could be one I am overlooking.
    But if your husband's card works perfectly in your BB, and your (bad) card works perfectly in his phone... well--isn't that the answer ?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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  • Media card can not be accessed due to fatal errors and media card format failed

    hi
    anybody please help me. when i insert media card in blackbeery 8520 mobile i am getting the below message.
    "media card can not be accessed due to fatal errors" and
    when i try to format the media card on mobile i am getting the following message.
    "media card format failed"
    i tried to connect this media card to PC. but PC not showing any message and not even displaying the card in "my computer" folder.
    i have some important files on the media card.
    can some please help me to clear this problem and get my files.

    mrvonzuela wrote:
    Help Guys! please!
    Hi mrvonzuela,
    On your BlackBerry® smartphone, go into Options > Device > Storage, remove the check mark next to Media Card Support then press the menu key and choose save.  Place a check mark in the Media Card Support box again, then press the menu key and choose save.
    Please thank those who help you by clicking the button.
    If your issue has been solved, please resolve it by marking "Accept as Solution"

  • BBCurve freezes w. Media Card - Photos

    Alright,
    So I have denoted that the problem is deftinitely that pesky *.dat file problem that most have encountered.
    The easiest solution is deleting all of the DAT files off of the media card, but as soon as the that is complete, and the Curve has a chance to scan the media card again, it generates those DAT files and screws itself up again.
    Now I have seen a few people mention large photo files causing the problem. Since it is inevitably related to these bloody DAT files (RIM staff, anyway you can help us out, or what!?) has anyone been able to pinpoint what common problems cause these DAT files to act up?
    I keep the same photos on the card in the same folder structure. Nothing is moving, so it has to be either a photo size or quantity of files in a folder. With that in mind, does anyone have any suggestions? What should I be looking for? I know the best solution is to just delete the media, but then why the hell did I even bother buying this media card!?
    Any help's appreciated.
    ~thanks

    Welcome to the forums Acerbius
    Just a quick note: RIM does not participate directly in these forums, they are just intended for user to user support.
    I would suggest moving all your files off the media card, formatting it from the phone. The next step is crucial, be careful to transfer only the media files back to the card i.e. don't copy and paste entire folders because they may have hidden .dat files.
    What device OS are you running by the way? Options>About, 3rd line down says v4.x.x.xxx?
    And did you recently purchase the media card and install it? Did you recently transfer files to the card when problems started occuring? Perhaps there is a corrupted media file causing the problems.
    Kijana
    Please remember to:
    1. Mark Accept as Solution on the appropriate post once your issue has been resolved
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    Thanks

  • BB and Media Card

    First I had a 1GB media card and then I tried a 2GB media card to see if it made
    a difference but it didn't.From when I first got my blackberry 8330 I had a
    media card in it..Well I put music, pictures, videos, and ringtones on the
    card..And then when I would go click the pictures to look at it bigger it
    wouldn't come up or if I click a song or ringtone, it wouldn't play...I also
    learned recently that if the file is on my media card, it wouldn't let me blue
    tooth from it..It will do the regular process, then it says like "file transfer
    failed"...I know u can do it because my friend has a pearl and she Bluetooths me
    files from her media card...I have blue toothed but the file has to be on my
    device memory and like all the songs I have are too big to put on my device's
    music folder to hold.So please help me and how I can like listen to my music
    easier and look at my pictures easier with out turning off my device or turning
    my media card off.Also to help me blue tooth easier with out transferring the files to my device first.Please contact me
    Message Edited by dany_s on 10-14-2008 07:44 PM

    jad2012x wrote:
    First I had a 1GB media card and then I tried a 2GB media card to see if it made
    a difference but it didn't.From when I first got my blackberry 8330 I had a
    media card in it..Well I put music, pictures, videos, and ringtones on the
    card..And then when I would go click the pictures to look at it bigger it
    wouldn't come up or if I click a song or ringtone, it wouldn't play...I also
    learned recently that if the file is on my media card, it wouldn't let me blue
    tooth from it..It will do the regular process, then it says like "file transfer
    failed"...I know u can do it because my friend has a pearl and she Bluetooths me
    files from her media card...I have blue toothed but the file has to be on my
    device memory and like all the songs I have are too big to put on my device's
    music folder to hold.So please help me and how I can like listen to my music
    easier and look at my pictures easier with out turning off my device or turning
    my media card off.Also to help me blue tooth easier with out transferring the files to my device first.Please contact me
    Message Edited by dany_s on 10-14-2008 07:44 PM
    Hi Jad2012x
    What are you seeing when your in OPTIONS / MEDIA CARD?
    Also, check this link to a KB article regarding mass media mode...
    +++++++++++++++++++++++++++++++++++++++++++++++++
    If successful in helping you, please give me kudos in my post.
    Please mark the post that solved it for you!
    Thank you!
    Best Regards
    hmeister

  • 8310, MicroSDHC card & Media loading issues !

    Hi, My first post & a query!!
    I have an 8310 provided by my work, and because it is provided by them (via O2) there seem to be a few things locked on it to minimise our tampering!  ...... I have purchased an 8gb Micro-SDHC card for it with the intention of using it for music, but whenever I try to load music onto it I can only get it to accept/recognise about 2.5gb of the music downloaded to it!
    When synch via device manager it will only accept 2.5gb. If it copy the music files using a card reader, it will only "see" a portion of what is copied ..... 
    When looking in the "Media Card" section of "options" it recognises the card and shows 7.4gb total space. Media card support is "On", no encryption, mass storage "On", etc., etc.,
    It says it's operating system is v4.2.2.181
    Any ideas as to where I'm going wrong? or what can be done to resolve my issues?
    Solved!
    Go to Solution.

    Hi and Welcome to the Forums!
    See this public knowledgebase article for sizes of SD cards supported by various device OS levels.
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05461&sliceId=SAL_Pub...
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • "Media card can not be accessed due to fatal errors" HELP MEEE?!

    I took my sim card out to put pictures on my computer, and when I put it back in, i got this message?! I've tried turning it off, and putting the card back in..but nothing is working. I need help!!! Please someone help asap. Thank you

    Hi destinyburnz
    On your BlackBerry® smartphone, go into Options>Device>Storage, remove the check mark next to Media Card Support then press the menu key and choose save.  Place a check mark in the Media Card Support box again, then press the menu key and choose save.
    Test to see if you are able to read your media card now.
    Thanks
    -CptS
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • HELP BB keep restarting itself with 'missing Media card' error

    hi all
    this is the 200th time my BB is restarting itself today. and it keeps doing that every 10 sec regardless of what i am doing at the moment. this issue had been noticed more often when i try to sync via wire to my laptop, but once i unplug it will be ok.
    today even when i unplug the issue wouldn't stop, please help!!

    Is there any media card installed in your device? Remove it and check the behavior.
    tanzim                                                                                  
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    Click on the LIKE on the bottom right if the post deserves credit

  • I need help with my Blackberry Torch 9800 media card....

    I've had my Blackberry Torch 9800 for almost a year now and I haven't faced a problem like this one before, One day, Out of nowhere, My blackberry started acting up, the lock button wouldn't work, the touch screen and keypad wouldn't work, I wasn't able to access anything. Then the batteries drained out all of a sudden, so I went home and charged it and I thought that there was something wrong with the battery, but then when it turned on again, it had erased all my media! All my photos, videos and music, and every time I finish charging my phone a prompt would pop up and say that my media card isn't formatted! So I wanted to know if there's anyway to fix this?! The bigger problem is that the rest of my data was on my laptop and it's hard disk crashed.....So now I have nowhere to go to to retrieve my files Is there any solution to this? It's really doing my head in! Any help would be much appreciated! Thanks in advance.

    Hi and Welcome to the Community!
    While rare, spontaneous wiping and rebooting do happen on BBs. You, sadly, are the very unlucky one to also have your backups on your laptop wiped out by it's failure. Very bad luck indeed...hopefully you were backing up your laptop somewhere.
    As with all restores, there must be a source...your BB will never be that source as it has no "deleted items" nor "recycle bin" from which to do so. Rather, an external backup source is required. Given your laptop situation, the only other source I can think of is if you had activated the FREE (with a proper BIS plan) BB Protect, and had been backing up your data "to the cloud"...if so, then that will be an available source for restore.
    Sadly, if you have no source from which to restore, then that's the end of that hope...
    In any event -- first, we need to make sure that you BB is actually OK...and that will require some work on your part. Here's what I recommend...
    At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
    http://us.blackberry.com/support/downloads/downloa​d_sites.jsp
    From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
    http://supportforums.blackberry.com/t5/BlackBerry-​Device-Software/How-To-Reload-Your-Operating-Syste​...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
    You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
    You may also want to try this procedure to perhaps narrow down the precise causal item:
    Load your OS "bare bones"...if anything is optional, do not install it.
    If the behavior presents immediately, then try a different OS with step 1
    If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
    Add one thing -- no matter how tempting, just one.
    If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
    Repeat steps 4 and 5 until all things are loaded or the behavior presents
    When the behavior presents, you know the culprit...the last thing you loaded.
    If the behavior does not re-present, then you know that either step 1 or 2 cured it.
    If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • Please help!!!!!! BB 8310 Sandisk SDHC 4GB Media Card Formatting Error

    Please help.  I bought a Sandisk SDHC 4GB Memory Card and I keep getting this message after I choose format. 
    "Media card cannot be read.  Verify that the menory card is formatted".
    I updated the software in my 8310 from 4.2 to 4.5, having been told that was the problem.  I've taken the battery and the memory card out of the phone for several minutes and reinstalled just to get the same error message.  Why is is so difficult to get this thing to work?  Are there settings that need to be change or is there a way of doing this through desktop manager?  I'm reading that you can format the card on your computer, I have no clue how to do that and especially with a PC with Vista.
    Is it easier to return the memory card and buy one that is formatted?  Please help, I've wasted the better part of a weekend with this already. 
    Thank you.

    Hi,
    The message says the Blackberry can sense a media card but cannot read the card.
    Irwinll is correct that returning it is the easiest, but a card reader will be useful to you.
    They are about $10.00 and well worth the price.
    Thanks,
    Bifocals
    Message Edited by Bifocals on 06-21-2009 11:57 AM
    Message Edited by Bifocals on 06-21-2009 11:58 AM
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Z1 SD card issues..Often caused by FAKE SD cards, unbeknownst to the user and those trying to help?

    Hi All...
    Well for the last month or so Ive had problems with my 64 gb SD card..losing data, getting corrupt and requiring non stop formatting..until eventually it just died totally.
    Of course, throughout all this I was searching various forums for fixes and reasons why...and as far as I could see it was the fault of the Z1 'killing' SD cards ( I tried the card in other peoples phones and it did not work either..so I assumed it had been corrupted BY the phone!......since it HAD worked perfectly when i first got it)...
    Well...Once it finally died totally this week., I decided to send it back to Samsung for an RMA. The card I had was a good quality,  64gb Samsung Evo SDXC class 10...Bear in mind I purchased it from an  Ebay seller that had  1000s of positive feedback (1 or 2 negs regards late postage only) and the card arrived in the post in packaging with hologram etc, and all appeared good quality....
    Im actually pretty tech savvy..and indeed internet shopping savvy, and have never been ripped off or conned before.....I didnt buy a 64gb EVo that was ridiculously cheap or anything..I paid what they are worth (then about £27)
    But Samsung took one look at it and informed me it was a fake...the issue I had come up against was that the card worked fine up until its ACTUAL (not listed) capacity was reached..which was 7 GIGS!!!..not 64!!!...it was at that point that it started corrupting files and failing in general....
    Which in my case was a couple of weeks after installing it in my phone (and the day I got round to piling all my music on it!)......so I had a few weeks of actual use out of it while all seemd fine....enough time to leave positive feedback for the seller and all!.....DEVIOUS SWINES!!! : D.
    Anyway,
    Now Im wondering...since these symptoms (files vanishing, corrupting etc) have been talked about so many times on these forums and elsewhere...not only on the Xperia Z1, but on all phones and devices that use SD cards...I wonder just how many are REALLY down to fake SD cards.....They are VERY realistic looking fakes...they even work pretty well up to a point (though probs not as fast as a real class 10 if you were to actually test them)..
    In future, when offering help to people with SD card issues..i think I will make an effort to ask them first about the provenance of their SD card, and maybe try and get images of it. (after the fact Ive found several websites that show the fake ones...I even found an image of the EXACT fake I have..same serial numbers, and same tiny printing error and all!....which was THIS site https://thecounterfeitreport.com/product/504/Samsung-micro-SDXC-Memory-Cards.html)
    In all the threads I pored over, trying to find a fix for my SD card issues..I can not remember a single instance of someone asking if the card was definitely real or not..or anyone suspecting this to be the issue....(though Im sure there ARE, i didnt find one though..not that I would havee thought it was the case with mine,,,,since I had NO reason to think it WAS fake..what with the perfect packaging, and seller having no neg feedback after selling hundreds of them!).
    Im not some sort of SD card expert..BUT I am pretty up to date with regards consumer tech.....and until Samsung revealed to me I had been conned...I had absolutely no INKLING that the cause of my issues wa a fake card...on no forums did anyone ask the person with the issue 'are you sure your card is real?'.....and I am really coming round to think that these fake cards are RIFE out there on the market....so realistic looking, package and all, that probably otherwise legitimate sellers are trading in them......the KILLER being the fact they do actually work...maybe for MONTHS if it takes you a while to reach its true capacity....and certainly long enough in many cases to mean the nefarious seller gets away scot free!
    So watch out guys...I ceritanly will be in fuiture...Now I know that fake cards are a big thing.....its really easy to spot the fake ones (if the seller uses a REAL picture of the item on the listing!)...they are by no means identical to the real deal when you know what to look for (in the case of fake EVO 64gb like mine, just 'made in Taiwan' and the back being gloss black instead fo white, is enough to show it as fake.....but I did not know that at the time when an absolutely perfect lookng offical Samsung package turned up at my door!....
    Anyone else have this yet? Im sure they have....also, anyone wonder now if the cause of their woes is a fake card? If you would like to post here, Im happy to have a look at it!
    Thanks all!
    (Here is my fake one for you all to see : D...apparently it is a VERY common fake....wish I had known! I also wish i still had the very realistic packaging too!)

    Well to be honest I wasnt aware of such things myself until I got stung.....or  rather not aware that you could follow all the rules, and do everything right, like check for good feedback, (my seller had 1000s positve and 99% ratio....and not buy items that have a price that is 'too good to be true'...........and STILL get ripped off!
    You live and you learn! Ive been shopping online for just about 10 years and this was the VERY FIRST time Ive had a problem of ANY kind!
    I had gotten so confident shopping online, that I bought a pretty valuable watch online not a month ago..my first 'large' online purchase in fact.....a Casio GPW-1000 RAF edition... a quite rare '500 pieces in UK' item. Though it came from a large watch dealer, I realise now that it was still a risk (though I had the protection of paying by Credit Card..which I willl ALWAYS do from now on!)....as they may have sold a counterfiet item, and not actually realised it themselves...
    Since I have had this experience of buying a counterfeit product,, I haev been reading into the phenomena..and it turns out that Casio G Shock watches (the type I spent a fari bit of money on...a legitimate one luckily!) are very heavily counterfeited...and are ALL OVER Ebay....who seems to do nothing about it!
    I can understand (though not condone AT ALL) criminals counterfeiting a sought after watch design, or jewellery and things like that...because they have a market for them, in the shape of people that cant afford the real thing, and think its ok to buy a cheap and poor quality knock off, that only superficially appears to be real.......
    ...but I have to say its a big surprise to me that they would counterfeit something like an SD card, even if it is a quite highly regarded model.......and even go to such effort to copy the packaging perfectly......I think that the fact that so much effort went into faking a Samsung Evo 64gb sd card ..that it demonstrates that there are a LOT of them out there....hundreds of thousands for sure....but could there be millions?
    Due to this prevelance, I think it might well be worth asking each person that comes on the forum with an SD card problem, in particular those with a'new' SD that is losing data, or needs to reformat all the time, or any of the 'giveaway' symptoms...to ask them for an image of the offending article as a starting point.....and to then compare it to images of the real ones that are online...
    Im sure most of them will deny they own a fake....I certainly didnt think for one second my problems were due to a counterfeit card...as I said in my post...the first I knew of it was when Samsung themselves informed me!
    Otherwise we end up going round in circles trying to 'fix the unfixable'..which is what happend to me : D
    Anyway, I will keep an eye out for people on the forum, and a couple of other tech sites I frequent, and see if I can identify any more of these fakes, and hopefully can catch them soon enough that the customers can get their money back, since the problems often dont manifest themselves until the time for immediate refund is passed (once again, this happened to me, and Im having to claim through Paypal..though they are being very helpful...its only £22...but its the principle of the thing!)
    Thanks all, and stay vigilant!

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