Media card password

My daughter's Torch 9800 broke, so it has been replaced. Before sending it off, I backed up the phone content, and removed the media card.
Having replaced the card in the new phone, it is now asking for the media card password....I have no idea what that would be - would be the same as the phone lock password, or would that have been set separately (i don't recall doing that)
If I can't recall the password, is there any other way that i can restore the back up, without the encryption? At the moemnt my daughter can't access her music or photos, so Dad is getting a great deal of grief!

Hi,
I wish i cud help u out but this is strange that without setting up any password, its asking for a password...try giving the phone's lock password...unlike bluetooth handsfree,there is no preset password for a card...
As far as i knw, there is no option by which u can access the card at home...wud suggest u to take the card to a ph repair shop, might they can do sumthing...
with regards
simply abhik...
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html

Similar Messages

MEDIA CARD PASSWORD/ENCRYPTION

I recently had to change my password for my blackberry (my firms policy). I did this but then later i forgot it.
My IT Dept reset my password so that i can access my blackberry, BUT when i then tried to access my pictures (media card) it asked for the pasword (which i had FORGOTTEN).
So my question is quite simple: How do i access my MEDIA CARD while its encrypted and asking for a password.
I have already tried to switch off the Encryption on the Media card and the unit itself...and still it doesnt work.
Can ANYONE HELP or offer some advice.

Hi and welcome to the forums!
This may not end well, sorry.
Have you tried using the new password to access the media card?
You probably won't be able to turn off encryption as an IT policy may be in place. You can ask for a temporary removal of the IT policy to see if the files can be accessed. I've attached some links for reference.
Thanks,
Bifocals
KB11663 Media card encryption modes
KB12050 Unable to turn off the security password feature on the BlackBerry smartphone
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Problem with OS 10.2.0.424 and Media Card Encryption

Several weeks ago I upgraded to OS 10.2.0.424. Everything went fine, no problems. My phone worked perfectly.
Then over one week later I turned my phone on in the morning and after it had booted it said "your media card was encrypted on a different device. You will need to reformat your media card on this device before you can use it".
Now, the following should be noted very carefully: THE MEDIA CARD WAS BOUGHT SPECIFICALLY FOR MY Z10, IT WAS FORMATTED IN THE SAME HANDSET, ENCRYPTED IN THE SAME HANDSET AND HAS ***NEVER*** BEEN OUT OF THE HANDSET.
As far as I am concerned, this is a fault with the upgrade. Having looked on Crackberry.com I see many other users having a similar problem. I am fortunate in that I do weekly backups of my handset including the media card. However I am reluctant to use my media card again in case this problem recurs.
I tried contacting Blackberry help on Twitter however I can only assume that the Blackberry Twitter team are sub-contractors who don't work for BT as their advice was along the lines of "have you tried rebooting? You have? Oh well, you'll need to speak to your mobile provider as there's nothing we can do."
Please, Blackberry, can you acknowledge this fault and advise what your timescale is for resolution?
A dissatisfied loyal Blackberry customer.

If the user removes the media card from the BlackBerry device and places it in a new BlackBerry device, the new BlackBerry device cannot decrypt any files that the first BlackBerry device encrypted on the media card using a randomly generated device key. If the first BlackBerry device encrypted the files on the media card using the BlackBerry device password, when the user removes the media card from the BlackBerry device and places it in a new BlackBerry device, the new BlackBerry device prompts the user for the password used on the first BlackBerry device to access the files on the new device.
The above is from BlackBerry:
I can only assume that Upgrading is like changing Devices, so before Upgrading save all data.
Someone else with more knowledge about encryption and seeing this post may respond.

Can not access the media card files Blackberry 8310 - HELP

Can not access the media card files Blackberry 8310.
I had a battery drain problem. The unit would only last 16 hours before completely drained. Purchased a new battery with the same result. I figured that I should try a complete reset so I did a hard wipe. Once that was done and I loaded the unit back up and returned online, the battery drain problem was resolved but now I can not access the media card.
Here are the messages:
“A media card has been inserted that contains encrypted content which will be unaccessible by this device”
I can see the files. I have transferred them to my PC via the SD card but I can not open them. Here are the settings:
Media card support – ON
Encryption Mode: - Security Password & Device
Encrypt Media Files – YES
Mass Storage Mode Support – OFF
Please note – I can not change the encryption mode since it is set by policy
Security Options – General Settings – Content Protection – Disabled
The version of Desktop Manage I am using is 4.2.1.8. When I try to use the Media Manager to move the files, I get an error message and can’t move the file. If I access the file on the card and try to display it, I get:
Unable to display file /media card/ pictures/ing000000xx.jpg.rem
Here is what I have tried (from the advice on this board):
1)     Read the files directly off the media card – No good
2)     Create a “new” folder on the media card and move a file into it then try to read it – No good
3)     Email the file then read it – No good
4)     Reset Encryption mode to off then try – Can’t do it – IT Policy setting
5)     Be sure that the password was set the same as before the wipe (setting is password & device) – Can’t do it – The Blackberry prevents me from using an old password.
So I think I can’t read the files because I can’t replicate the encryption key. Could that be right? My problem is that I do not understand why this would be the case. It is still the same device and since it knows what the old password was (because it would prevent me from using it again), why would it not generate a key to access the files?
All I am trying to get off the card are pictures on my 6 year old … some are priceless. Can someone help me do this? One would think that this should not be this hard but from all the postings I have found, it seems that it is. And yes, shame on me for not moving the files before I did the reset (THAT will never happen again!) but this being unrecoverable is unconscionable given how many seem to find themselves in this situation.
Thanks for any help you can offer!

Not sure why you couldn't see them using mass storage mode. Did you have the pics stored on your media card? Try going to media-menu-explore-media card-blackberry-pictures See what the extension is on your pics. If any have the extension such as .jpg.rem they are encrypted.
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Media card encryprion code

My phone wouldn't recognise unlock code so it wiped everything and when it rebooted I saw for the first time in 18 months that I needed a media card encryption code which was used to protect files so I presumed was the same as new unlock code but its not and I've lost music and photos and downloaded files

That's unfortunate, but yes if you had the Media Card encrypted at the time, you will not be able to access those media files now that you've wiped and changed the security password.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Media Manager: Password thrice?

I'm all for security, but why does Roxio/BlackBerry Media Manager need me to enter my password, not once, not twice, but THREE times at startup?
Making really really sure I know what it is?
IT makes us pick a long difficult one, so this is just rubbing sand in it.

Mine does this also - I assume once for the device, once for the device media, and once for the extra media card. I agree, it is a pain. I only connect once in a while so I just live with it. I will look later and see if I can resolve this and get back to the forum.
Koke

Transfer files of an encrypted media card to another BB Q10 via BBM connection

Hi, I want to transfer files from my encrypted media card (encrypted by using my device password) via BBM to another BB Q10. Will the receiving party require a decryption password to read a file? Can a file from my encrypted media card be displayed on the receiving party's BBQ10 after transfer at all?
Many thanks in advance

Yes, it will be displayed if you send it from that device. NO de-encryption needed for pictures via BBM.
What type file is this?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

MAC OSX - Wont mount media card on Curve 8320

Hi,
Just to get it out of the way. I have:
1. Turned Media card on
2. Turned Mass Storage Mode on
3. Enabled Mass Storage mode when connected (yes)
4. Formatted the media card countless times
5. Enabled password on Curve 8320
6. Updated Curve OS to latest 4.5
Despite all my efforts, the media card does not mount under OSX (10.5.6)
I can take pictures and save to the media card so I know its there and working, but I cant see the card under OSX or Windows (VMWare) no matter what I try.
Any help is deeply appreciated.
L. Zuniga

I'm having nearly the same problem with my 2 Verizon Curve 8330's
I'm using OS X 10.5.8.
One device has 4.5.0.77, the other has 4.5.0.138.
Media card is on, Mass Storage is on, Enable Mass Storage when connected is on.
The card works fine on the device - eg, I can save pictures, etc to it, and the device can read the media that I put on the card via a card reader.
The USB works fine, eg PocketMac can see the device and sync my calendar and contacts. If I connect the device to a Windows machine, Desktop Manager can detect it and I can install software, etc.
BUT - the media card is not detected as a mass storage device - it never appears as a mounted volume, and PocketMac (and Media Sync on Windows) are unable to detect the card.
I've tried two different cards in each device, connecting to Mac and Windows machines, with the result I described above every time.
I know these media card problems are very common, but I've tried every solution I can find (checking settings, reformatting cards, uninstalling/re-installing drivers and software, etc) and nothing seems to help.
Since the card works fine on the device, and the USB connectivity seems to be fine, and my mass storage settings are all correct - what could I possibly be doing wrong?
Thanks,
Sean

Blackberry Q5 Media Card Encrypted. Cannot View files after doing Wipe

I have Blackberry Q5 media card that was encrypted. When it was full a removed that and changed with the new SD card. Later, I wiped my blackberry device.
Now I wanted to view the files stored on my old media card that was encrypted on same blackberry device but I am unable to do so. I am using the same device with same device lock password.
Please advice. Thanks in Advance.

If i do device switch then i understand. But when I wipe only my contacts and applications and "not the media card", i don't remember that it warned me that i will not be able to use my media card again. I am using the same device, same device password and the same media card then why the blackberry will not allow me to view my files. What is the logic here?
The other person cannot have my device, my media card and my password all with him to breach my privacy isn't it?

HOW CAN I GET MY DATA BACK ON MEDIA CARD AFTER WIPING DEVICE

please help, i wiped my device clean then did a back up and everything was back except the things i had on my media card. how do i get it back?

When you wiped your device, there is an option which you must check in order to wipe your Media card, did you have that checked or unchecked?
I am afraid that the Media Card in included in the backup of the device memory.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Panasonic HDC-SD100 media card unable to capture on Final Cut Express 4

No problems at all with transfer to i-movie but just purchased final cut express 4 and problems with capturing from the media card. Signal system on camera is 1080/50i. Have tried setting HD and 1080/50i in the easy set up but no joy. Have tried log and transfer and see clips but on transfer message states no data. Can anyone help with the settings please?
Many thanks in advance

Welcome to the forum!
There are many things that could cause this, and almost all have been discussed.
Some things to try:
• In the Log and Transfer window, click the preferences button (the gear in the upper right). Make sure audio is set to *Plain Stereo*
• Also in that preferences window, click the button to *Clear the Cache*
Also, what drive are you using to capture to (internal or external)? How is it formatted, and how much space is left on that drive?

Hp pavilion dv4-1123us Media Card won't read

I have a hp Pavilion dv4-1123us laptop that won't read a 16 GB SDHC media card. The card works in my PC, so the card is good. I have a Scandisk 5-1 media reader hooked to my home PC that would not read it but I found through Scandisk site I needed to download the latest Firmware which I did and now the card works on my PC. The reader has always and still does read a 512 MB and a 2 GB XD cards on my laptop. I am running XP Pro OS.
I have searched the HP site for driver downloads but only see them for Windows 7 and 8 not XP.
Can someone help me on this?

Hello wgray826,
You’re having a problem not being able to read a 16GB SDHC card.
I think that your computer does not support the SDHC card.
Here is a link to your user guide and what cards it supports.
I noticed that it shows the Secure Digital but not the Secure Digital High Capacity.
Clicking the White Kudos star on the left is a way to say Thanks!
Let me know how everything goes.
Have a good day.

Cannot copy file from desktop to media card

Whenever I try to copy a file from my desktop to my media card I get an error. When I use the desktop manager software I get the message 'one or more files cannot be copied: FILE_NAME'. When I use Windows Explorer to try the same thing I get the message 'Cannot copy FILE_NAME: parameter is incorrect'.
I do have a proper connection from the desktop to the blackberry because I can open files on the media card and update them. I just have the problem copying the files.
I have been able to copy the files from the desktop to the device memory. Then move it from the device memory to the media card. But there should be no difference between the device memory and the media card.
Note: The file I am trying to copy is a data file (.PDF). While I was having the same problem with music files, I found if I went into advanced parameters from desktop manager and specified the audio file type & bitrate I was able to copy the music file without errors.
I have a blackberry curve 8300
16GB media card

When I try to move the files from the Finder Window with the files on the DVD, I do not get the plus sign when I try to drag it to the desktop or any other window. Even when I try with the option key pressed, there is no plus sign with the mouse arrow. Someone suggested to use the terminal and I did. It was a hassle, though.

Media card - 2 GB - memory problem

8100 Pearl - unable to load more than about 200 mb of mp3 music. Card shows plenty of add'l space available, but get error message that card is full. Have formatted card several times in the phone and reloaded mp3s. Same problem. Ideas?

I just installed a 2gb card and music. in options/advanced options/media card, my settings are
media card support>on
encryption mode> none
mass storage support> on
auto enable mass storage mode when connected>yes

Problem with storing pictures to the Media Card

I set my 8330 to store pictures to the media card. It works for a while and then the device reverts to storing it on the device memory. It does this without asking or telling me that it's done so. It's very frustrating. Anybody have any idea why it would do this?

Hi and Welcome to the Forums!
That's a very odd situation. Can you tell us, when this happens, does your BB "see" the media card at all? For instance, if when you notice this, can you do Media > Explore and get to the media card still?
Another thing to check is your device OS version -- perhaps there is an update from your carrier that has fixes that would be useful...you can check your carrier via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
If your device OS is current, then you might want to try a different media card...perhaps there is something amiss with the one you have.
Also, how to do you go about recovering and getting it to again store on the media card?
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Media card password

Similar Messages

Maybe you are looking for