Media Card Settings

This is kind of a wierd question, and I've searched for an answer with no luck. Previously on my phone, under the pictures the two options at the top were for the Cache and the Media Card which upon selecting the Media Card, it would let you view the folders within it. Now, for some reason, and I'm not sure what I've done...all of the subfolders within the Media Card are in that top list automatically. I want it to switch back so that the top only displays Media Card, instead of the subfolders within it. Any suggestions would be appreciated! Thank you.
Justin
8330 (Alltel)

I think I understand (not that I know why it matters)... BUT,
the next time you leave your Media Card subfolders, try not to exit until you have navigated upwards to the Media Card main folder.
See if that works and when you return does it return to the Media Card, rather than its subfolders.
If not, I don't know...
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Similar Messages

In camera settings 'Save to Media Card' is ghosted..

I have the media card inside the phone, it is formatted and recognized but when I go to camera settings I do not have the ability to "Save Pictures to Media Card" - the slider on/off is there but I can not move it to turn it on.
Does anyone know how to set this?
Solved!
Go to Solution.

Try removing the SD card and reinserting, and at the same time, remove the battery and reinsert.
Then, check that setting again.
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Panasonic HDC-SD100 media card unable to capture on Final Cut Express 4

No problems at all with transfer to i-movie but just purchased final cut express 4 and problems with capturing from the media card. Signal system on camera is 1080/50i. Have tried setting HD and 1080/50i in the easy set up but no joy. Have tried log and transfer and see clips but on transfer message states no data. Can anyone help with the settings please?
Many thanks in advance

Welcome to the forum!
There are many things that could cause this, and almost all have been discussed.
Some things to try:
• In the Log and Transfer window, click the preferences button (the gear in the upper right). Make sure audio is set to *Plain Stereo*
• Also in that preferences window, click the button to *Clear the Cache*
Also, what drive are you using to capture to (internal or external)? How is it formatted, and how much space is left on that drive?

Media card - 2 GB - memory problem

8100 Pearl - unable to load more than about 200 mb of mp3 music. Card shows plenty of add'l space available, but get error message that card is full. Have formatted card several times in the phone and reloaded mp3s. Same problem. Ideas?

I just installed a 2gb card and music. in options/advanced options/media card, my settings are
media card support>on
encryption mode> none
mass storage support> on
auto enable mass storage mode when connected>yes

Can not access the media card files Blackberry 8310 - HELP

Can not access the media card files Blackberry 8310.
I had a battery drain problem. The unit would only last 16 hours before completely drained. Purchased a new battery with the same result. I figured that I should try a complete reset so I did a hard wipe. Once that was done and I loaded the unit back up and returned online, the battery drain problem was resolved but now I can not access the media card.
Here are the messages:
“A media card has been inserted that contains encrypted content which will be unaccessible by this device”
I can see the files. I have transferred them to my PC via the SD card but I can not open them. Here are the settings:
Media card support – ON
Encryption Mode: - Security Password & Device
Encrypt Media Files – YES
Mass Storage Mode Support – OFF
Please note – I can not change the encryption mode since it is set by policy
Security Options – General Settings – Content Protection – Disabled
The version of Desktop Manage I am using is 4.2.1.8. When I try to use the Media Manager to move the files, I get an error message and can’t move the file. If I access the file on the card and try to display it, I get:
Unable to display file /media card/ pictures/ing000000xx.jpg.rem
Here is what I have tried (from the advice on this board):
1)     Read the files directly off the media card – No good
2)     Create a “new” folder on the media card and move a file into it then try to read it – No good
3)     Email the file then read it – No good
4)     Reset Encryption mode to off then try – Can’t do it – IT Policy setting
5)     Be sure that the password was set the same as before the wipe (setting is password & device) – Can’t do it – The Blackberry prevents me from using an old password.
So I think I can’t read the files because I can’t replicate the encryption key. Could that be right? My problem is that I do not understand why this would be the case. It is still the same device and since it knows what the old password was (because it would prevent me from using it again), why would it not generate a key to access the files?
All I am trying to get off the card are pictures on my 6 year old … some are priceless. Can someone help me do this? One would think that this should not be this hard but from all the postings I have found, it seems that it is. And yes, shame on me for not moving the files before I did the reset (THAT will never happen again!) but this being unrecoverable is unconscionable given how many seem to find themselves in this situation.
Thanks for any help you can offer!

Not sure why you couldn't see them using mass storage mode. Did you have the pics stored on your media card? Try going to media-menu-explore-media card-blackberry-pictures See what the extension is on your pics. If any have the extension such as .jpg.rem they are encrypted.
IrwinII
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BB Pearl not Recognizing Media Card

I have a 2GB Kingston MicroSD card installed in my BB. It has been working fine for the past month or so (since I got the phone) and has 4 or 5 pictures and another 5 of 6 ringtones stored on it. Earlier this week, I had been hooking the phone up to the computer using the USB cable and it would prompt me if I wanted to access the media. I would say no and go on from there. Then Wednesday, all of a sudden the BB started no longer recognizing the card. Today, I went into the settings and they are:
Media Card Support - On
Encryption Mode - None
Mass Storage Mode Support - On
Auto Enable Mass Storage Mode When Connected - Prompt
A media card is not presently inserted in the device.
I take the media card out and plug it into the computer and it is still showing all the files on there. When I plug the phone into the computer, it is not being recognized by the computer.
Any suggestions?
Solved!
Go to Solution.

I found something from Spingineer here (http://supportforums.blackberry.com/rim/board/message?board.id=8100&thread.id=11781) and tried that. It worked like a charm.

Apps onto media card.

hi. i have a torch 9810 smartphone thats not acting so smart.. :-) or could be me. well.. theres only 512mb memory for download apps to, only downloaded 4 and its full. how do i change the settings to use a media card to fit more apps onto..
thanks.
dave...

Hello...if interested, here's a "primer" on how memory on BBs works...the basic answer is no...apps can only reside in the protected AppMemory space...they cannot be installed and functional anywhere else. More details...
There are three types of potential memory on a BB: 1) Application Memory, 2) Device Memory, and 3) Media/SD Card Memory.
Application Memory -- This is the most crucial; it is the protected (not user accessible), dedicated, and fixed (in size) space that is available as the destination for the installation of applications (plus some application storage, overhead and such). You cannot touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can only install here...there is no option.
Device Memory -- This is space on your BB that you can touch to store files, pictures, media, etc. Typically, it is not terribly large, but it is available to you.
SD/Media Card Memory-- This is what it says...your SD card, for you to store files, media, pictures, etc. It can be as large as your BB OS can support...see this KB:
KB05461MicroSD card sizes supported by the BlackBerry device software
On some devices/OS levels, you can only see "File Free" (Options > Status), which I think is equivalent to AppMemory. On other devices, you can see all three memory usage levels (Options > Memory). Here are some guidelines to use:
KB02843What is the Low Memory Manager feature on the BlackBerry smartphone
KB14320How to maximize free space and battery power on the BlackBerry smartphone
KB14213Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone
Lastly, it is always important to properly close applications when you are done with them. Using the Back or the Red key will not do this -- those leave it to the app to decide what to do...and some will leave themselves resident in memory, consuming resources on your BB, slowing the overall performance. Rather, to close an app, press and select "Close" or "Exit"...that will force the application to be closed, freeing up for your new use the resources it was consuming. Some apps will always remain running (typically -- BBMessenger, Browser, Homescreen, Phone, and Messages)...but, you should still close them properly - especially the Browser...if it is left on an active web page, it will not only consume extra resources but battery power as well.
Further, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure. Some have taken to doing this on a regular basis as a preventive measure...some as frequently as once per day. Others have obtained the QuickPull app to automate a simulated Batt-Pull.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Media Card, Bluetooth and Bedside Mode.

Hi All,
I have a few questions please.
The first is I have loaded music onto my Z10 but I want to transfer it from my device memory onto my media card but I cannot find how or where I go to do this.
The second is I have connected the phone to my bluetooth system in my Ford but after playing abut 6 songs the phone keeps dropping the connection, I am pretty sure it is the BBZ10 as my wifes S4 and my previous iphone 4s both work perfectly.
Thirdly is there any way that I can turn bedside mode off completely as for me this serves no purpose and how do I find what times that this activates and deactivates please.
Thank you in advance for any support that you can offer,
Ian.

IanZ10user wrote:
Hi All,
I have a few questions please.
The first is I have loaded music onto my Z10 but I want to transfer it from my device memory onto my media card but I cannot find how or where I go to do this.
The second is I have connected the phone to my bluetooth system in my Ford but after playing abut 6 songs the phone keeps dropping the connection, I am pretty sure it is the BBZ10 as my wifes S4 and my previous iphone 4s both work perfectly.
Thirdly is there any way that I can turn bedside mode off completely as for me this serves no purpose and how do I find what times that this activates and deactivates please.
Thank you in advance for any support that you can offer,
Ian.
For the music, the best thing to do is connect the device to your computer and the flash memory, as well as the SD card should show up as a drive and you can copy from one to the other.
Bluetooth with cars always gives unexpected results. There are so many cars and so many phones that to have them all work flawlessly is statistically impossible. What OS version is your Z10 on? You can look under Settings >About >OS
Bedside mode is only enabled when you manually enable it by sliding the shade down from the lock screen (when charging) or specifically turning it on.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Media card and phone memory

Hi! How do I assign certain files (music; photos) etc to go directly to media card and not the phone memory...

Check the app settings.
For photos, start the camera app and swipe down from the top screen to select the ‘Settings’ option. Then turn on ‘Save Pictures on Media Card’.
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Tips to improve your BlackBerry 10 battery life (and avoid overheating)

After official upgrade to 10.2.1 get message that media card is encrypted on another device

Please help !
I got a message a few hours ago that there is an update available to my Z10 STL100-1, running on Orange.
I never did a leaked update always waited to get the notification for the official ones.
I have always had my media card (micros sd) encrypted from the beginning and ran through at least 2-3 updates untill now.
After todays update to 10.2.1.537 was finished and rebooted, I got the message that my media card was encrypted in another device and in order to use it I have to go to settings and wipe/format it.
I tried copying the files to PC but they will not open.
Please help, I have some very important photos and files on that card that I need to get back.
How could they do this to me ?

It's not personal.
Did you do a backup before doing the update?
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

8110 shutting off, dropping calls, restarting with "media card removed" error message

we have a brand new AT&T red pearl 8110, OS v4.5. We have not loaded any applications on the phone, and we do not have a media card installed. Several times now the phone just shuts off, then restarts itself. this even happens during the middle of a phone call. It is my wifes phone so i cannot give any more specifics, but she says she has noted now that it says something like "media card removed" right before it shuts off, then the white screen comes with the hourglass of death, then it verifies security settings and is back to "normal". Any ideas? I am within the 30 day window ot return, but figure this must be a fixable problem (or am hoping so). Thanks!

My BB pearl started by doing the same thing. For the past month or so it has randomly been doing this. Today it has been shutting down then rebooting and 10 seconds after it reboots it does it again. I had to call T mobile and they are sending out a replacement. I cant even retrieve my contacts.

Media Card Error = Lost Pictures

I recently plugged my device into my computer and by accident clicked "yes" when prompted to turn on media storage. I got the timer, then an error message and all pictures disappeared. I continued to get the message even after I took out the battery, but a few minutes later the message that the media card had been installed appeared. All other data and apps are still present - just the pictures. Is this normal? I followed the directions of running a driver check through my computer but that did nothing - or so it seemed. Is there any way to recover the pics, or are these lost (as it seems)

I recently lost all the pics on my BB Curve micro sd card. I downloaded Zero Assumption Recovery 8.4, and it actually worked! I dialed 611 to talk with a customer representative at T-Mobile. He told me to go to Menu, and then click on Settings, then Options. You can see how much memory you have used. I do not have any ring tones, music, nor do I use the contacts feature. I could see that I had used 128.0 MB, but I still could not view my pictures. This lead me to believe my pictures were still on the micro sd, but they just wouldn't be located. I took the card out and connected it to my computer with an SD style adapter. You could also just hook the phone up to the computer with the USD cord (mine cord is currently lost!) Once I opened the SD card in My Computer, the files were still missing. I tried to use Recuva data recovery software, but it only yielded 3 photos. I chose not to recovery those 3 files at that time because I was afraid of losing all my other files, if I did. Instead, I downloaded ZAR 8.4. It took a lot longer than Recuver to complete the recovery process (11 minutes vs. 1 min.), but it was totally worth it. Each program can be found free online, just choose a safe site. ZAR 8.4 found all of my 243 pictures!!! This means I get to keep all of my spring pictures of the yard, pictures from vacation, pics from New York (Ground Zero, Liberty, World Financial Center, et cetera.) All BlackBerry users should be aware of ZAR!

Somebody please help me- Media card storage NOT SYNCING WITH APPS

I really need help with this problem, im very frustrated, i called Blackberry Tech Support who sent me to Rogers, I called Rogers who sent me back to Blackberry, I then go transferred back to Rogers where i was told i had to pay an expert for my question and problem so i hung up the phone.
This all started when i downloaded the software update (10.1) on june 15th, my phone will not recognize the media card as it's default storage and my music and photos will not sync with the apps on my phone (camera, music for example).I've deleted everything and set my phone to factory settings and it's still screwed up. I read on some forums about android apps messing with folders in the device storage and when the phone see's "android" everything gets saved there. I do see the folder on my phone still and it won't let me delete it. iT says permission denied need permission from Unix. whatever the hell that means.
When i click on Music for example, it will say "indexing your media card, files will appear shortly" anddddd it neverrrrr comes. Ive swapped media cards and its the same problem. I can only access my media card through the app "files" and then you can switch to media card in that app, unfortunately its not organized to find things in an easy matter. i have hundreds of photos with no thumbnail pictures, i have thousands of songs but can only see a list of 10, it really sucks, i want my phone back LOL
Is there anyone out there that can help me please, I know i'm not the only one with this problem, there are multiple people posting similar problems on other forums and getting no answers. SUCKS

If I were in your situation, I'd put the SD card in a Card Reader (or SD Card Adapter) and open it up on the computer and COPY the files into a folder on the computer so at least everything is backed-up. Then full format the card on the computer prior to formatting it again on the device. With the newly formatted card in the device I'd enter some similar media (of similar types as to what is not being recognised) via the conventional route onto the phone. Once the appropriate folders have been created and your 'test media' are appearing normally on your device, I'd place the card back in the computer, open up your saved memory card copy as well as the actual SD in separate windows and try dragging and dropping the files (or one or two test files) into their appropriate folders - (the ones your new OS has deemed correct). You absolutely don't want to loose your stuff so back everything up. As I see it, you have a file structure created by a different operating system and you can only work with the new one which you now have. The Android folder is meant to be there, which is why you shouldn't try deleting it.
On your computer you should at least see thumbnails so it has to be easier to see what you are working with.
Good luck (and patience)!
Edit: Sorry, I should have said that I think you have items put in folders created by your previous software version and that your current one doesn't know how to deal with them.
Disclaimer:
I know a little about lots of things,
yet not a great lot about those little-things.
Ultimately, I'm here to learn.

BB can't see media card but PC can

Hi, I'm attempting to install a 4 gb Micro SDHC card into my Blackberry 8330 but I'm not having any luck. I can see and work with the card from my PC but not the BB. Here are the details:
BB software v4.3.0.127
Carrier = Verizon Wireless
Media card is a SanDisk (not purchase from Verizon) 4gb micro SDHC
Formated card in PC, no problem
added directories (recommended by another thread) for pictures, voicenotes, video, blackberry and ringtones
Changed Media settings on blackberry to match recommendations from other tread:
media card support is on
encryptions mode = none
mass support mode = on
auto enable mass storage = yes
The BB still tells me the media card cannot be read. If I try to format it from the BB, it says the "Media Card Format Failed".
Any help would be appreciated.
Solved!
Go to Solution.

Greetings, and welcome to the BlackBerry.com Support Forums.
Are you attempting the format or looking at the Media Card from the BB WHILE you are plugged to the USB?
Unplug and try it all again.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Unable to access media card after install of 10 software update

After installing the software 10 update, i'm not able to access the media card from the phone or when plugged in to the laptop. from the phone settings menu, i cant choose to save any file into the media card - its grayed out. Everything was working fine until I installed the update. Is this a common problem? did the update wipe out all the media card contents?

Have you tried removing the media card and re-inserting it?

Media Card Settings

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