Media center will play regular dvd but not blu ray

I have seen a few questions on this but non that assist my particular situation. When I place a regular DVD in the drive it reads the dvd and says Disc ready for playing, please press start to play..I press start and a regular DVD starts right up. If I place a Blu Ray into the drive it tells me, Disc is ready for playing please press start..I do and nothing happens. Any assistance would be greaty appreciated..it is a brand new pavilion dv7 with beats thanks

Hi,
Disable AVGs Resident shield and restart the notebook.  Download the latests installer for HP MediaSmart DVD on the link below and save it to your Desktop.
ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50935.exe
When the download has completed, right click the installer and select 'Run as Administrator' to start the installation - this should initially uninstall your current version before installing the new one.  When this has finished, restart the notebook again and let Windows fully load before trying to play a Blu ray disc.  If it now works ok, you will need to add the whole HP MediaSmart DVD folder ( in your Program Files list ) to the list of exclusions that AVG will not scan before re-enabling the Resident Shield.
Regards,
DP-K
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