Media Core Importer Process / ImporterProcessServer.exe crash
The project that I'm working on is standard def but it is an hour and half long. Its a training DVD with 12 modules totalling 100 minutes. I have had a problem that has been getting continually worse. Today I hit the brick wall and can't seem recover. When I launch Premiere and try to play the timeline it freezes. Up pops 'MediaCore Importer Process' followed by 'ImporterProcessServer.exe' error. The system totally locks up and I have to go to the task manager to exit the software and totally reboot the system. Other forums have told me it is an issue with the AVCHD playback not optimized.
Other projects of smaller size seem to be fine. I have thought of trying to split the project to reduce its size by creating a new project, importing the one that crashes and hoping I can delete half the timelines (modules) to see if this will solve the problem. A lot of the elements such as animations, titles, transitional effects, interludes, SFX are reused as common themes in all modules.
What can I do to solve this problem? Any solutions out there? As usual, I'm on a tight deadline.
Thanks, Christine
Maybe this will help. It worked for me.
I was having the "ImporterProcessServer" error message come up. First, read the error message that comes up when "ImporterProcessServer" stops and make sure it is says this:
Fault Module Name: IPPMPEGDecoder.dll
Fault Module Version: 4.0.0.0
If it is this file, here is how to solve the problem.
Do a system search in the Adobe folder of your Program Files and find every copy of that .DLL file. Ignore the one in the Premiere Pro CS4 folder because that one is obviously bad.
Find one in a different folder that is the same "Module Version" as the bad one in Premiere Pro. I found one in the Encore CS4 folder. Then simply copy and paste this one into your Premiere Pro folder and overwrite the bad one.
And it's fixed. I couldn't believe it worked!
This might not work for everybody, but it worked for me. And I didn't have to uninstall my Suite or my OS or convert anything to a new file type!
Similar Messages
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Importer process server.exe has stopped working
once i want to capture a long video, and when close premier pro this appear importer process server. exe has stopped working i really need help to fix it!!!
We need help too to help you.
Some suggestions... and answer at least the 16 questions at the end of the Wiki article. -
Importer Process Server.exe error
I'm using the CS4 version offered in Premier Pro CS5 when your computer isn't capable of handling 64 bit software. I cannot change to Windows Vista or Windows 7 because my computer is part of a network at my office and we are still using Window XP (even though my computer is new and could easily handle 64 bit software).
I'm having a problem with an Importer Process Server.exe error. When I try to import audio clips that I've created in Soundbooth (they are set up as .wav files), everything seems to go fine at first. However, about the time I am trying to import the 3rd clip (and I have 22 I need to import into the video), I get the Importer Process Server.exe error and the system completely shuts down. This is really frustrating, because this is the last step before I will be finished with the video.
I can't seem to find anything in the Help menu that fits my problem.
Does anyone have any suggestions?OK, thanks. I already have full admin rights, so that wasn't the problem.
As it turns out, it seems that the software was simply taking a long time to finish loading all of the clips even though a popup message stated that is was finished downloading (importing) the audio clips. After trying several times to reboot the software and having the same problem, I reloaded one last time and was interrupted and had to walk away for about 10 minutes for a quick meeting. When I came back, everything worked fine. The only thing I can figure out is that behind the scenes, the system was still loading the clips even after it had told me it was finished. At some point during the 10 minutes I was away, it apparently finished the download of all clips. Time was the only difference between the unsuccessful attempts and success.
I'm now in the process of converting the video to a flash format. If all goes well with that, my first video project will actually be completed.
Thanks again for all of your help and suggestions.
This software is great as long as you can figure out the little quirks it seems to have, and it's nice to have some people out there that you can go to for answers. -
Media Core CS 5.5 Has Crashed
Upon opening a project, I keep receiving this error message and the program is forced to close.
I'm running an HP Z800 64-bit dual Intel 2.93GHz 12 GB Ram. I've already reinstalled QT.
Below are technical details, any help would be greatly appreciated. Thank you
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe QT32 Server.exe
Application Version: 5.5.0.0
Application Timestamp: 4d899f2f
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000029
Exception Offset: 00090812
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: e8ad
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: e8ad
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863Thank you, Todd.
As it always happens, I figured out the problem soon after posting. I was using QT reference files out of Avid Media Composer 6.5 (Nitris DX with a Unity). Once I deleted all the QTR files out of my project, the problem ceased. I re-exported the QT Ref files and did not encounter the problem again.
I will take the steps you suggested as well to make sure it doesn't happen in the future.
Thanks again. -
Startup Crash - Adobe Media Core CS6
I tried to start it up yesterday and It just crashed. It attempts to load most of the GUI before just giving up. Upon further inspection I found out that the crash seems to be related to Adobe Media Core CS6. I include the Problem Details.
Problem Details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe QT32 Server.exe
Application Version: 6.0.0.0
Application Timestamp: 523cc902
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 52d49206
Exception Code: c0000005
Exception Offset: 5e7bcd89
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789jackstracls
What version of Premiere Elements are you using and on what computer operating system is it running?
ATR -
How to reinstall plugin Media Core CFHD AVI importer 32 and MOV importer 32.pm?
I instralled the After Effects trial program and it was running okay for a few days, then I was hit with a warning to reinstall plugins. How to reinstall plugin Media Core CFHD AVI importer 32 and MOV importer 32.pm?
Has anyone figure this out?
I started getting this after installing GoPro Studio 2.
Uninstalling it and even deleting the plugins manually didn't work, and neither did reinstalling AE.
All I could get was stop getting the error message at start-up but the problem is that any .AVI file that I import only plays audio, no video.
Please, any help appreciated. -
Quicktime not installed than Media Core crash
I am attempting to start up After Effects CS6 and shortly after it starts loading support files a dialogue box appears saying: "QuickTime is not installed on this system, some components will not work correctly." And I forced to click ok.
THEN, shortly after that a windows dialogue box appears saying "Adobe Media Core CS6 has stopped working" Where I am forced to cancel, and another box asking if I want to send the information. Here is the details on the information box:
Files that help describe the problem:
C:\Users\USER\AppData\Local\Temp\WERE531.tmp.WERInternalMetadata.xml
C:\Users\USER\AppData\Local\Temp\WER41.tmp.appcompat.txt
C:\Users\USER\AppData\Local\Temp\WER61.tmp.mdmp
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
After I close out of these boxes after effects starts fine, I just am restricted from rendering in MOV format.
Using Windows 7 64 bit.
I have reinstalled both After Effects and QuickTime, as well as put the QTCF.dll fill in support files and exit my antivirus software (both suggestions in other threads) to no avail.
Please help me figure out what the issue is.http://myleniumerrors.com/2013/01/27/25-101-4/
Read it and al lthe stuff linked from there. Conversely, your crash is most likely a grphics acceleration issue and you can find plenty of info on that on my site, too.
Mylenium -
AE CS3 crash on Media Core initializing
I have done an exhaustive search before I got to this point.
As with many other people, AE CS3 crashes on initializing Media Core.
I did everything save put a voodoo hex on Adobe to get this to work.
I finally figured out that the cuplrit to my crashing was the file "Adobe Editing Modes.xml" in the "Editing Modes" folder inside my Applications/AE/Contents/Plug-ins/MediaCore.
I went one by one and removed all the files and the one that caused the crash was the aforementioned "Adobe Editing Modes.xml".
WIth that removed, AE will finally open but at startup I now get a prompt "After Effects warning: failed to initialize Media Core".
I'm assuming AE won't run properly without this offending file.
My question ... how do i fix this issue?
I'm on a MBP. OSX 10.6.8. AE version 8.0x247.
Any help is appreciated for this noob who's trying to get into video editing.You don't edit video with AE, it's still a compositing program. Reinstate that XML file. Reinstall the program or move it back into place. Run the Creative Suite Cleaner Tool if necessary. The rest is not really clear but Media Core crashes can have all sorts of causes from permissions issues to graphics card and configuration issues. May also simply be a compatibility issue with newer versions of OSX. CS3, is, aftwer all, a few years old now.... Check the user permissions on your Library:Application Support: Adobe folders, buth globally and the user branch. Same for the Preferences folders and so on... also check your Quicktime and system audio/ video settings....
Mylenium -
ImporterProcessServer.exe has stopped working...sound familiar?
Ok, I've read most if not all of the posts on this subject and this same issue is happening to me. I've tried the different solutions offered as well to little or no avail. Here is my story.
ImporterProcessServer.exe stops working during export using Adobe Media Encoder. I have a project that is 44 minutes in duration and the process stops at approximately halfway through the process each time. On smaller projects, duration of approximately 15 minutes or less the Encoder functions properly. At one point during time line render I would also get ImporterProcessServer error also but that seems to have subsided. Regardless of the project source clips DV, Blackmagic, or P2 formats I get the error on export or timeline render.
Here are my computer stats
Intel Dual Core E5420
64 Bit Vista SP2 Business Edition
ATI Radeon x300/x500/x1050
Serial ATA 250 GB drive for OS and Adobe Software
Serial ATA 1.5 TB raid 5 array for clip storage
24 GB Ram
Premiere CS4 version 4.1.0
Adobe Media Encoder version 4.4.107
Blackmagic Design HD Extreme Capture Card Driver Vers. 7.2 64 bit
I have uninstalled and reinstalled Vista several times, even flattening HD and starting over.
Uninstalled and reinstalled Adobe CS4 same if not more times than the Vista OS
I was using CS3 on XP and didn't experience this issue, and to avoid the cute response I will get; no I'm not going back to CS3 and XP thank you. That ship has sailed and can't re-create all the CS4 projects in CS3.
So to sum up, yes I am yet another person with the same persistant ImporterProcessServer.exe problem. Yes, there are alot of us out here, many more than the ones that post. I waited months before posting, searching for an answer. Based on my experience and others I have read about, I feel many more would join the discussion if they weren't so fed up with frustration. So if Adobe is out there lurking on this forum, I say "Hi, how ya doing?" This software suite is expensive and I need to be productive to stay employed. Please help us! We're out here struggling to use your product.
Of course if anyone else has a positive constructive contribution to my post please send it along.
ThanksOf course if anyone else has a positive constructive contribution to my post please send it along.
I wish that I did, especially with so well-written a post. Unfortunately, I only have a couple of questions, and they might have zero bearing on your issue:
1.) what is the free space available on your C:\ (the 250GB SATA, I assume)?
2.) is there anything different at about the halfway point in your Timeline (around where the error occurs)? *
3.) since the error occurs with different media, and different Capture, is the timing of the error pretty constant for all of these longer Sequences? [From your info, it seems that it is.]
That shorter Sequences do not yield the error, but longer ones do, I'm thinking that there might be some link to the Duration.
* However, with different media, I would assume that your Sequences would be rather different from one another, just longer than the Sequences that perform correctly.
Again, wish I had some answers for you. Just grasping at straws here. As we all know, there is little, if any Adobe presence here.
Good luck,
Hunt
PS Have you filed a Bug Report/Feature Request? -
This is so frustrating. I have done a search for this but none of the posts were helpful as per this:
The issue is that there is not even an event log for this crash. Yes I have restarted the computer to no avail.
The only solution I have found to to re-install the software, but it will only work until I import files, and this will happen the next time I open the app. I can even open the original files where I imported files before, work on it, save it, export it. I can open as many previously created files that I want, as long as I do not import any files. Don't matter where I import them from, could be a DVD, my hard drive or my camera. This is incredibly frustrating.
Anyways, I have PPCS4 (all updates), Vista Ultimate (all updates), Asus P5K Mobo, 8Gb RAM, 5 Hard Drives, Adobe Master Collection CS4 (all updates). All my other applications work fine, have tons of free space, no crap on the system.
Help!Does this help:
11/13/2010 01:34:14 PM;Adobe Premiere Pro Startup Error;C:\Windows\syswow64\USER32.dll;Multi-User Windows USER API Client DLL;C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe;Adobe Premiere Pro CS4;Adobe Premiere Pro was unable to communicate with the process "ImporterProcessServer." Restarting your computer may fix this problem. ;Bart;
11/13/2010 01:47:28 PM;Adobe Premiere Pro Startup Error;C:\Windows\syswow64\USER32.dll;Multi-User Windows USER API Client DLL;C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe;Adobe Premiere Pro CS4;Adobe Premiere Pro was unable to communicate with the process "ImporterProcessServer." Restarting your computer may fix this problem. ;Bart;
11/13/2010 01:54:45 PM;Adobe Premiere Pro Startup Error;C:\Windows\syswow64\USER32.dll;Multi-User Windows USER API Client DLL;C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe;Adobe Premiere Pro CS4;Adobe Premiere Pro was unable to communicate with the process "ImporterProcessServer." Restarting your computer may fix this problem. ;Bart;
11/13/2010 02:23:20 PM;Adobe Premiere Pro Startup Error;C:\Windows\syswow64\USER32.dll;Multi-User Windows USER API Client DLL;C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe;Adobe Premiere Pro CS4;Adobe Premiere Pro was unable to communicate with the process "ImporterProcessServer." Restarting your computer may fix this problem. ;Bart;
11/14/2010 08:25:26 AM;Adobe Premiere Pro Startup Error;C:\Windows\syswow64\USER32.dll;Multi-User Windows USER API Client DLL;C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe;Adobe Premiere Pro CS4;Adobe Premiere Pro was unable to communicate with the process "ImporterProcessServer." Restarting your computer may fix this problem. ;Bart;
11/14/2010 05:39:05 PM;Adobe Premiere Pro Startup Error;C:\Windows\syswow64\USER32.dll;Multi-User Windows USER API Client DLL;C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe;Adobe Premiere Pro CS4;Adobe Premiere Pro was unable to communicate with the process "ImporterProcessServer." Restarting your computer may fix this problem. ;Administrator; -
"Adobe Media Core CS5.5 has stopped working"
Whenever I try to encode using the Quicktime-H.264 codec in Adobe Media Encoder, I get a crash that states "Adobe Media Core CS5.5 has stopped working". Also I have tried to encode using this codec directly within Premiere Pro with the "Export" button instead of the "Queue" button, but the encode doesn't progress and eventually locks up the application. I have downloaded the most current version of Quicktime, and have made sure that all of my Adobe products are up-to-date. Encoding with other Quicktime codecs such as "Animation" work, but the h.264 just will not.
What has me confused is that we just upgraded to new computers and did a clean install of CS5.5. Encoding with this codec works just fine on the old machines. Below you will see my system info as well as the error "Problem Signature". Any help to resolve this issue?
System info:
BOXX Technologies 3DBOXX W-8550
Dual Intel(R) XEON(R) CPU X5690 @3.47GHz Processors
48 GB RAM
NVidia 6000 GFX Card
NVidia Tesla C2075 GPU Core
Windows 7 Ultimate 64bit
CS5.5 Master Collection
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe QT32 Server.exe
Application Version: 5.5.0.0
Application Timestamp: 4e331700
Fault Module Name: QuickTimeH264.qtx
Fault Module Version: 7.72.80.56
Fault Module Timestamp: 4f8f8abd
Exception Code: c0000005
Exception Offset: 001f36bd
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789I'm getting the exact same problem on a similar but older system. I've reinstalled quicktime, and I'm about to reinstall CS6. Have you had any luck in getting this resolved?
Edit: I finally called Adobe support about it, and they seemed geniunely stumped as well. -
ImporterProcessServer.exe has stopped working - width/height too large
I'm getting this error everytime I try importing a video that I got converted from a BetaCam tape. I have the movie in Microsoft DV Codec and Quicktime DV Codec.
The first thing that happens is this error pops up with the following details:
Problem signature:
Problem Event Name: BEX
Application Name: ImporterProcessServer.exe
Application Version: 0.0.0.0
Application Timestamp: 491896d7
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.3053
Fault Module Timestamp: 4889d619
Exception Offset: 00008aa0
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: a388
Additional Information 2: cb1346f285b14b60ce06bcb7640ef607
Additional Information 3: 7188
Additional Information 4: c8538bb25c54d271cb1dde4a6dfbc4e0
Then a dialogue box pops up that says
File Import Failure
File video dimensions ( width/height ) too large.
I have no troubles importing files I've used previous to this project.
I'm using CS4 4.0.1
Vista Ultimate.
Many thanks for any help and advice.
Kind Regards,
ClintHi Hunt,
Thanks for the reply.
Initially I was using a simple PAL DV setting, but once I got the error I tried using larger project settings with no luck.
The source video was provided in two formats, for any compatitbility issues so it's the same video.... One is the QT and one is the MS AVI. The frame size of the video is 720 x 576 and 25 fps. Each file is around 27 GB and just over 2 hours long.
It's wierd, Premiere won't import either files, After Effects crashes but Encore brings it right in.... if only I didn't need to do a bit of editing. I'm not sure of the program that did the conversion, but we had it sent off to a studio because the source footage was on Digital BetaCam tape and I'm guessing it was originally captured in Avid, but who knows.
Any suggestions?
Thanks,
Clint -
After Effects Hangs on Initializing Media Core and Only Uses .40 GB or RAM
I actually have either 2 separate issues or one that effects both. The fist one is that once After Effects loads, I generally can't RAM preview for 1080p quality, and about 6-20 frames for 720p, depending on if I get lucky or not. I went into Memory and Multiprocessing in the preference and no matter what I set the RAM per CPU to, the Actual CPUs that will be used is always 0, so then I go to details and it says "Installed RAM: 11.99 GB." "Current RAM Usage: .28 GB" "Allowed RAM Usage: .40GB." Whenever I render a video it always uses up to 3% or 4% of my RAM but never any higher.
And the second problem...
Whenever I start After Effects CS6 (and it happened in CS5.5) Trials it hangs on Initializing Media Core, for about 5 minutes, then it says Quicktime isn't installed. To fix that problem I have tried everything I could find in the 30+ hours I have spent on that problem. Turning off all firewalls, anti-virus, etc, updating, reinstalling, and everything in between. (Also I see dynamiclinkmanager.exe and AfterFX.exe but not QT32.exe or PProHeadless.exe which need to be allowed through firewalls and such)
I'm using After Effects CS6
Windows 7 64-bit
12 GB of RAM
Quicktime 7.7.2 and Itunes 10.6.3.25 Any ideas would be very much appreciated, thanks! ^.^Ok, well I installed updates to my graphics driver, After Effects, and Windows, and unfortunately nothing worked, but from reading other forums, when I am using After Effects I should see QT32server.exe right? That doesn't show up in processes, but also I installed Premiere Pro to test dynamic link, and I always get an error "Failed to connect to Dynamic Link Manager." and when I hit Ctrl + Enter it says the same thing. ( I actually don't know what that hotkey does ) any ideas at all would be very much appreciated
Edit: I started thinking about it, my driver is an Nvidia GeForce GTS 450, which I didn't see on Adobe's supported list, is this the culprit behind the render problems?
Message was edited by: Jeremiah1119 -
After Effects hangs on "initializing Media Core"
I might be off subject here, but my AE CS6 would not complete the start up and simply hang at "INITIALIZING MEDIA CORE".
After finding some info about that, but for CS5, apparently a Quick Time codec problem, I got rid of PERIAN, and all is well now, it start right up.
I am using an old 2007 2.66 dual core, with 9GB and a 5770 graphic card. Not ultra spiffy, but does the job...
[branched from unrelated thread by moderator]Ok, well I installed updates to my graphics driver, After Effects, and Windows, and unfortunately nothing worked, but from reading other forums, when I am using After Effects I should see QT32server.exe right? That doesn't show up in processes, but also I installed Premiere Pro to test dynamic link, and I always get an error "Failed to connect to Dynamic Link Manager." and when I hit Ctrl + Enter it says the same thing. ( I actually don't know what that hotkey does ) any ideas at all would be very much appreciated
Edit: I started thinking about it, my driver is an Nvidia GeForce GTS 450, which I didn't see on Adobe's supported list, is this the culprit behind the render problems?
Message was edited by: Jeremiah1119 -
When i using organizer in PRE10 i get random crashes. The computer dies. I have only 600 small jpgs. I get an error saying: Adobe media core CS6 has stopped working.
I have PEPE10 and no other adobe software installed except reader and flashplayer.
Its a Win 7 32bI know you've got a relatively new computer -- but try running a Deep Care tune-up with Advanced System Care Free and see if that fixes it.
http://www.iobit.com/advancedsystemcareper.html
Also, manually go to Windows Update and ensure you have even the non-critical updates. Doing this sometimes gets you important updates that don't download automatically.
I'm assuming you've got at least a dual-core 2.8 ghz processor and 4 gigs of RAM.
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