Media Creator doesn't recognize USB flash drive

When I insert 16gb USB as requested and click OK, the same pop up comes up and the Creator shows Canceled??I close the window and try to start again with the same results?  I am not computer savy and am about ready to return this one.

Hi Dokie: Thank  you for the extended details re. Laptop Toshiba S55-A5326  Media Recovery Creator Windows 7 Pro non-recognition of the Sans Disk flash drive even after I formatted it  (wasted a frustrating hour and a half thinking that the problem was non-computer savvy me  -- though I did get an even exchange for PNY 16 Gig that worked immediately). So... PNY 16 GIG WORKS WITH WINDOWS 7 PRO RECOVER MEDIA CREATOR ON THE TOSHIBA S55-A5326 !!! Had the computer for two days liking it every second; figured I'd back up the original operating system for insurance before I started loading in a lot of programs and before receiving MS updates -- Even set a MS system recovery back-up date for the  the first day I had it. Thank you also for the Macrium Reflect reference (professional guitarist I am ignorant of too much of the computer technology though I do do digital recording; I do prefer having an additional back-up on an external hard drive. Looks like that program is the way to go. I went to the site but had a bit of difficulty about which of the freeware choices would work -- so I did not download anything for fear of doing the wrong thing (I noticed some of the programs "scanned and repaired" rather than just create OS images.  I'm all for purchasing a good product if it's the right one as add'l insurance. Once again, Dokie thanks again for your time, efforts, concern, conscientiousness, and expertise. Sincerely,Allears. 

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