Media Encoder cc (2014) freezes during export

I have re-installed AME with no luck.  I'm using AME as a direct export from Premier CC.  I'm getting the same results from 2 PC's.  Sometimes if freezes at 20%, sometimes at 50%....Using AMD r9 290x video cards.

You are correct. We are currently discussing this and are treating it as a feature request for a future update. In the future you can also submit feature requests here: Adobe - Feature Request/Bug Report Form

Similar Messages

  • Premiere CC 2014 Freezing during Export

    Hey everyone, I tried to look for a post of this issue, but none seem to be quite the same as this. Whenever I go to export my file, my entire system locks up. I've tried leaving it for upwards of 40 minutes and it does not come back. The very few times I have gotten it to export, it goes smoothly, within 5 minutes or so.
    I have just last week updated my Premiere CC to the most current update (8.0.0 (169) build).
    I am running Windows 7 Professional
    the source files are .MOV, but I apologize that's about as much info as I know how to give on that right now.
    I am not getting any error message, the system is simply locking up. When I reenter the program after rebooting my system, I do get a failure to launch the program. After that I am able to get back in.
    I have tried multiple types of files to export to, and switched up settings as well.
    This has worked only twice. 98% failure rate, I'd say at this point.
    I have tried while running only Premiere, and I have tried with Chrome open, as well as some other software.
    I am using an AMD Radeon R7 200 series graphics card
    i have a dedicated 5.9 GB of RAM for Premiere to use
    I have an AMD FX-8350 Processor
    if anyone can shed some light on this situation it would be fantastic. My free trial is almost up, and if I can't get this to work, I obviously will not be subscribing to the CC services.
    Thanks.
    and please let me know if there is anymore information I should provide!

    Do you have a utility to check your computer temperatures?
    You MAY have a hardware problem, since video editing puts a LOT of stress on all components... below is not exactly the same, but worth reading
    BSOD shutdowns http://forums.adobe.com/thread/1427408?tstart=0
    http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-af ter-effects/

  • Media Encoder CC 2014 Exports larger file than Media Encoder CC with same settings

    We like to deliver final exports to most of our clients with the following settings:
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    Codec: H.264
    Quality: 100
    1920x1080, 23.976, progressive, square pixels
    use maximum render quality
    audio: uncompressed, 48khz, stereo, 16 bit, single track
    When I used to export a ~5 minute video using these settings with Premiere or Media Encoder CC (7.2.2.29), I would get a file ~1GB. If I export a ~5 minute video using these settings in Premiere or Media Encoder CC 2014 (8.0.1.48), the result is ~ 4GB.
    Any thoughts on why this might be? I assume it's a user error but I can't nail down what it is.
    Thanks for your help!

    Hi matthewrichie88,
    I used the same settings that you have mentioned above on a Windows 7 computer and got the same file size with both versions of Media Encoder. Please specify if you have a Mac or a Windows and which OS exactly? It would really help if you can post screenshots of your export settings with both versions. Give more details about the source files as well.
    Thanks!
    Rameez

  • Exporting with Adobe Media Encoder CC 2014 loses sound.

    So... I've been having a hell of a time with the new Adobe creative cloud when it comes to video editing.  The drop of .flv format, unable to straight export .H24 formats from after effects, it's a total nightmare.  Here's the issue, to export as a .H24, you now have to use Adobe Media Encoder CC 2014.  The biggest issue, however, is at the end of the export, when you open the video, half of the video's sound is mysteriously GONE.  Just gone.  If you go back to after effects, look at the file and the audio, the wave forms are there.  There's nothing that would make it lose sound.  Audio is selected on export... I have no idea what's up.  Editing videos for youtube was a snap in previous versions of After Effects, now It's becoming almost impossible.

    I think the same problem:
    Part of audio missing in mp4 AAC rendered files from Watched Folders
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  • Premiere CC 2014 hangs when sending sequences to Media Encoder CC 2014

      Whenever I try to send a sequence from Premiere Pro CC 2014 to Media Encoder CC 2014, Premiere immediately freezes and becomes unresponsive. AME seems to still be running just fine.
    I've tried the following troubleshooting steps:
    – Clearing the media cache.
    – Clearing and moving the scratch disks.
    – Deleting all render previews and re-building them.
    – Completely re-installing all of Adobe's Creative Cloud suite.
    – Importing the at-question PPCC14 project file into a fresh PPCC14 project and importing only the sequence I need to export.
    – Dragging and dropping the at-question Premiere sequence into AME.
    – Opening only AME and trying to drag the entire Premiere project file from Finder.app into AME's render queue. (This happens to work, as a matter of fact, however something strange happens once the sequence is in the AME queue. It pops up just fine, I can change the render settings and file export location, but when I click the green play button at the top right, nothing happens. AME doesn't hang or freeze up or anything, it's just that nothing happens. No prep, no nothing – very strange.)
    – Uninstalling CUDA completely and tried using only OpenCL and software-only rendering engines.
    – Opening the same at-question project on an entirely different computer.
    – Trying to export from PPCC14 itself.
    – Tried opening up an entirely different PPCC14 project and exporting – worked perfectly. So it must be something with this specific project file.
    I eventually got it working (honestly, I'm not even sure what I did – at that point it felt like I was in a zombie state after four hours of troubleshooting and was just repeating troubleshooting steps because I was trying to hit a deadline with this export.) I was able to export it directly from PPCC14 – I was never able to get it to work with AMECC14, however.
    Other miscellaneous noteworthy things: This project I'm trying to export is massive – it's a feature documentary that's about 2 hours in length. It's very complex in its edits, has a mixture of ProRes 422 files and .MTS files, and the entire project is reading media from three separate USB 3.0 hard drives. I know that's not the ideal workflow, but it's been doing just fine until this last time I tried to render out the latest export for our client.
    Thanks in advance for anyone's help.

    I've tried importing into a new blank project, but that did not seem to work. I then tried selecting the sequence in the bin and exporting that as a "Simplified Project" via the File menu. That still does not work when sending the sequence to AMECC14, but it does work when I render straight from PPCC14.
    I have also found that as long as I give it enough time to load up and all that, I seem to be able to export just fine from PPCC14 itself – I'm still getting the freezing/hanging when trying to send to AMECC14 however.
    Thanks for the help so far Cgunningham – I really appreciate it. I'll keep following up here if I find anything else new out.

  • Premiere Pro CC 2014 and Media Encoder CC 2014 Crashing constantly

    Running out of options and ideas...
    Symptom: Every time I work on any project in Premiere Pro CC 2014 or try to render out in Premiere Pro CC 2014 or Media Encoder CC 2014, the software crashes after 2-3 minutes of use/rendering when the GPU is enabled in Premiere/Media Encoder, or after 5-10 minutes of use/rendering in software only mode.  The crash is a software crash, Windows continues to run fine.
    I have tried all the standard list of steps that adobe reps post on threads like these - clearing media cache, software only on render, new project, etc.  https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html
    Windows event is not that helpful to me:
    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00007ff5ecb4de40
    Faulting process id: 0x1dc8
    Faulting application start time: 0x01d04a503cd82df2
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: unknown
    Report Id: cacdfbab-b717-11e4-826d-8863dfc268bc
    Faulting package full name:
    Faulting package-relative application ID:
    I have wiped adobe off the machine and reinstalled - same problem.  I have tried projects that crash the machine on other machines and it works fine.
    The machine is new, clean install and runs everything else great - 3ds max, high res games, scientific computing - max memory use, etc.
    Spec:
    5K iMac running bootcamp and Windows 8.1
    Intel Core i7-4790K @ 4.0 GHz
    32 GB ram
    1TB SSD
    AMD Radeon R9 M295X 4GB GDDR5
    I have used this bootcamp/imac configuration for 5+ years on 3-4 machines and everything has always just worked great.  Guess it was my time for a problem, but I'm open to new ideas to try...
    Finally - I hope someone from Adobe reads this.  I have spent 2 nights on the phone with support.  The first night I got an over confident answer that it's a gpu driver issue, just go with software only (no luck - same crashes and different drivers aren't solving the problem).  Tonight I was hung up on "by accident" as the agent looked up my video card after waiting 15 minutes to talk to someone, only to be hung up on a second time while on hold after calling back and waiting 20 minutes (because I assume the Adobe call center closed). No message to say so, just hung up on. An overall very disappointing experience.
    Thanks in advance to anyone with ideas on things to try,
    Cheers!

    I am having a similar problem.
    Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
    The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
    I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
    My timeline is 2K, 58 minutes in 23.976
    Only effects applied are Lumetri LUTs - no third party.
    I've exported as recently as a week ago without issue.
    Running OSX 9.5 on an X99 board
    3.75 GHz 8-core
    64GB 2400 MHz RAM
    EVGA Titan Black 6GB
    Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
    Thanks Adobe, for checking this out.

  • Premier Pro CC and Media Encoder crashing on long file export.

    Please forgive the length of this inquiry. But it is complicated and has a lot of variables.
    I have an hour long mixed format timeline both Red 3K footage and Black Magic ProRes 1080P footage that I want to make a DVD from and it takes forever and crashes half way through. I have tried doing it every way possible and the only way I was able to get even a partial export was using the "MPEG 2 DVD" export option in Premier CC. It goes fast at first telling me it will take about 2 hours but even though it starts quickly doing about 15 fps it slows down to less than 1 fps and finally just stops and crashes my Cuda Core enabled Macbook Pro Laptop.
    I really don't know who to ask about this since there are so many different variables. I never had a problem like this on my MBP with PP6 on a 4K timeline exporting to DVD or Blue Ray or to H-264 or Even Prores. But I wasn't mixing formats either. But on this project the first 20-30 minutes of footage goes through fine in a couple of hours but something seems to be bogging down the system on longer projects. My work around was to break the project up into multiple exports and combining them on the DVD timeline but I can't do this on every project. I thought maybe it was a corrupted clip somewhere in the timeline but when I broke the timeline up into several parts I had no problems.
    I did notice a dramatic variance in the time it took to export footage based on the sequence settings. A one minute timeline comprised Red 3K footage and ProRes 1080P footage Here are some sample export results:
    From a Red raw 3K timeline 2880x1620  with 1080P Prores footage upscaled 150%)
    to .m2v Mpeg 2 720x480 format    1:48 Minutes ***
    to .mov  Prores 422HQ  1080P                         22 Minutes
    to .mov H.264  1080P                    22 Minutes
    to .m2v Mpeg 2 1080P                                                22 Minutes
    From a 1080P timeline Prores footage at 100%  (Red footage downscaled to 67%)
    to .m2v Mpeg 2 720x480 format                         13 Minutes
    to .mov  Prores 422HQ 1080P                             13 Minutes
    to .mov H.264  1080P                                                             14 Minutes
    to .m2v Mpeg 2 1080P                                                            14 Minutes
    Since I am going to DVD,  I chose the fastest option  Red to m2v Mpeg 2 720x480 format which only took 1:48 per minute. Why? I have no idea. Maybe someone here knows the answer. But again these numbers are for a ONE MINUTE clip when I tried to convert the whole hour timeline to  the 720x480.m2v DVD File the Red timeline froze my computer after several hours even though I had set sleep mode to “Never” and turned the display off manually and I had to convert it in multiple chunks. In 20-30 minute chunks it did go fast about 1:48 per minute like the test indicated. But I would like to be able to convert the whole hour and not to have to try to stitch the clips together in my DVD authoring program.
    I don’t want to have to avoid using multiple formats on the same timeline or waste time transcoding everything to the same format.
    Can anyone give me any suggestions as to why the computer is crashing or bogging down in long exports and what timeline settings I should be using?
    I have plenty of room on my Scratch Disk and 8 Gig of RAM and according to my Activity Monitor during the export process  have about 800 Meg of System Memory during export but the CPU Usage is 98% and in my Activity Monitor I see under “Process Name” ImporterRedServer flashing up at the top of the list about every second during export.
    Why .720x480 mpeg DVD setting is so much faster than all the other export codecs?
    And if there are any other settings I can use to get higher speed exports in HD? 14x1 seems a little slow especially since every time it crashes I have to start over.

    Hi,
    Since a long time I did not encounter the crash of Media encoder with
    long file export.
    But I take care of a lot of details before the export :
    - clean up Media cache and Media Cache Files within PP CS6 and/or CC,
    - delete all render files with Preview Files,
    - rendering of sequences until the rendering is completed,
    - PP CS6 and/or Pp CC opened during export to AME and/or Encore CS6,
    I guessed to leave Adobe but this company remains the last with a
    serious authoring software (Encore CS 6).
    I tested :
    - Avid Media Composer, Final Cut Pro X, both are very good software but
    no really authoring software for these video editing softs.
    Th only way is to "flood" Adobe with "bug reports" and "wish forms"
    which are not very easy to use.
    And also to call the Adobe support day by day until they send they
    escalate the bug.
    Le 16/05/2014 16:51, alainmaiki a écrit :
    >
          Premier Pro CC and Media Encoder crashing on long file export.
    created by alainmaiki <https://forums.adobe.com/people/alainmaiki> in
    /Premiere Pro/ - View the full discussion
    <https://forums.adobe.com/message/6384665#6384665>

  • Premiere and Media Encoder will will no longer export my edit to any file format.

    This is on a Windows 8.1 PC.
    The edit exported fine until I made one big mistake.
    I created a Nested Edit to make a quick alteration.
    Since then the following is now the case and I cannot go back to an earlier edit to fix this.
    Premiere and Media Encoder will will no longer export my edit to any file format. Using either the Export Option or Media Encoder.  Get a dialog that says "Unknown Error Compiling Movie"
    There is nothing wrong with my footage.  This edit worked fine and I export through Media Encoder many times until I made a Nested Edit within the Premiere Project.
    I have tried all sorts of searches on the net for a fix to this but nothing seems to be current or indeed works.
    Any help would be appreciated as this is a show stopper.

    Thanks for the reply Mark, appreciated.
    I have found a work around but it still leaves a long term issue for Adobe to fix.
    As to your first solution:
    1).  The nested edit is already in its own timeline panel.  It will not export or encode via media encoder.  This is the problem.
    2).  I will try the KEM roll feature but I have a work around see following.
    3).  No I do not have a nested edit within a nested edit.
    I did a lot of research on the net on this issue as it happened to a colleague of mine on his machine about two weeks ago.  It took me six hours to get a fix and in his case there were six video clip that had read errors.  When I overwrote those clips from the original backup master it fixed the problem.  However I was never able to use Media Encoder again to export his project without it failing.  I could only use the Export feature.  Again he had used a nested edit in his project.
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    The final work around was one of those I found previous mention of during my research.  I created a new clean Premiere Pro CC 2014 project, I then used the import option under the file menu.  I imported only the original main edit which brought in that edit along with all the required footage.  This would then export to disk using the Export feature.  However, Media Encoder will still not encode this new edit, it fails the same way every time, 'Unknown Error Compiling Movie'.
    As a test I loaded the old corrupt edit project back up and deleted the nested edit sequence completely and re-saved it.  This had no effect and did not fix the problem.  This particular project file will no longer export directly or via media encoder at all no matter what I do.
    This seems pretty serious to me.  I worked on this edit for a whole month without issue, encoding out roughs as a went without any issue, it was only yesterday after I made the nested edit that the project file is now useless as it will not encode out at all.  Yes I have a work around and was able to salvage my project and get it rendered in time for my deadline but the fact I have a partially working Project that Media Encoder will not touch does not instill me with confidence for long term use of Premiere Pro if this is going to happen again.
    Is there some place I can send this project file to Adobe to see if they can find out what is wrong with it?  I am not the only person having this issue I have seen other post going all the way back through CS6 it seems.

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