Media Encoder CC keeps crashing on launch
Mac Pro
Processor 2x2.8 GHz Quad-Core Intel Xeon
Memory 22 GB 800 MHz DDR2 2048 MB
Graphics NVIDIA Quadro 4000 2048 MB
Software Mac OS X Lion 10.7.5
Media Encoder version 7.2.2
Hello,
Media Encoder CC was working fine when I bought it two weeks ago, but now it quits unexpectedly upon launch. Does anyone have any suggestions on how to resolve this problem? Does the fact that my Creative Cloud Installer "is no longer functioning" have anything to do with it? I have uninstalled it (CC Installer) numerous times and reinstalled to no avail. I should note that the CC installer did not install all of the CC applications it was supposed to.
Steps I have already tried:
• Holding down the Shift key on launch
• Making sure Sharing & Permissions for myself are set to Read/Write
• Updating software
• Trashing Permissions
Thank You
This thread suggests (for Windows 8 and I assume the same issue for Windows 7) holding the SHIFT key while executing AME. This resets the preferences, and worked for me when I had this issue.
Adobe Media Encoder CC Crashing on Startup (W8)
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Not sure if this is relevant but, it seems to crash while loading "ExporterQuickTimeHost.pm"This thread suggests (for Windows 8 and I assume the same issue for Windows 7) holding the SHIFT key while executing AME. This resets the preferences, and worked for me when I had this issue.
Adobe Media Encoder CC Crashing on Startup (W8) -
Mac mini running 10.8.2 and iPhoto keeps crashing on launch...
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I wonder if it's a variation of this, of which I've seen many different symptoms...
Resolution
Move the mouse or trackpad cursor over the center area of the login window so you can see the user icons. Click on the icon of the user that you would like to login as, type in the user's password, and press Return.
If the login window is configured to show only the name and password fields, type in the user's name and password into the fields, and press Return (even if you cannot see the rest of the login window).
Additional Information
This issue will not occur if the display is not sleeping when the account is logged out. Use the steps below to confirm that the account is not configured to log out automatically while the display is sleeping:
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Indesign CS4 keeps crashing on Launch
My copy of CS4 Indesign keeps crashing.
It gets to the window where is shows the recent documents and then crashes everytime.
I have deleted the preferences and the version folder and even re-installed the app from the master dvd but it still crashes on launch.
It was working ok earlier today, which is why I cant understand the problem.
All the other CS4 apps work fine - it's just Indesign.
Im running Mac OS X 10.5.7.
Please help
Thanks
PeteHi John,
My InDesign CS4 keeps crashing on launch since I upgraded to OSX Lion. Here is the pastebin link: http://pastebin.com/9BGZ85e6
Thanks in advance for any comments!
Michael
[email protected] -
My illustrator program keeps crashing upon launch
i called tech support they fixed it
and the next day it's doing it again
I'm trying to contact them but they are closed
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Solution
In the Finder, browse to the folder that contains Illustrator plug-ins.
Move all third-party plug-ins to a different folder.
(Important) Press and hold Command + Option + Shift, launch Illustrator, and keep the keys pressed until Illustrator launches. This step clears all Illustrator preferences.
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Adobe Muse CC 2014 keeps crashing on launch
My version of Adobe Muse CC 2014 keeps crashing on launch. I have tried to reinstall it a few times but this keeps happening.
When I open a project, it works untill I close down the project, I get the following message:
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Rename the Recovery folder and relaunch Muse. Does that avoid the error? If so, I'd be grateful if you'd send us the renamed Recovery folder at muse-support along with a link to this thread for context.
If not, let's go up two levels in the folder structure and rename the entire "com.adobe.AdobeMuseCC.2014.1" folder. Doing that will cause Muse to generate a new one from scratch. Does that avoid the error? If so, I'd like to get a copy of the renamed folder.
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Safari keeps crashing during launch
Safari keeps crashing during launch (home page appears but crash happens seconds later). I have run disk utility (several times) to repair permissions. I have reinstalled Safari. Preferences have been repeatedly reset. Tried the fixes from earlier threads of deleting various Library files. Still the same crash (although it does seem to go a second or two longer before crashing). The log is:
Process: Safari [262]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.6 (5533.22.3)
Build Info: WebBrowser-75332203~3
Code Type: X86 (Native)
Parent Process: launchd [97]
Interval Since Last Report: 969 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 144 sec
Per-App Crashes Since Last Report: 6
Date/Time: 2011-08-05 15:08:41.038 -0400
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: D0C5EA53-867B-42D0-A2D4-66BB26412708
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000014edffc
Crashed Thread: 3
Thread 0:
0 libSystem.B.dylib 0x92e04166 mach_msg_trap + 10
1 libSystem.B.dylib 0x92e0b95c mach_msg + 72
2 com.apple.CoreFoundation 0x923ece7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x923edaa8 CFRunLoopRunInMode + 88
4 com.apple.HIToolbox 0x909202ac RunCurrentEventLoopInMode + 283
5 com.apple.HIToolbox 0x909200c5 ReceiveNextEventCommon + 374
6 com.apple.HIToolbox 0x9091ff39 BlockUntilNextEventMatchingListInMode + 106
7 com.apple.AppKit 0x9320a6d5 _DPSNextEvent + 657
8 com.apple.AppKit 0x93209f... [Show more]Press Command + F for this window window.
Type in: cache
Press return or enter on your keyboard.
You can then see the results.
Tried the fixes from earlier threads of deleting various Library files.
You mentioned "Libraries" but nothing specific.
From your crash report...
com.apple.CFNetwork 0x9401c19e __CFURLCache::ExecSQLStatement(sqlite3*, char const*, int (*)(void*, int, char**, char**), void*, long) + 64
7 com.apple.CFNetwork 0x93ff8b05 ProcessCacheTasks(__CFURLCache*) + 1433
8 com.apple.CFNetwork 0x93ff229f CFURLCacheTimerCallback(__CFRunLoopTimer*, void*) + 165
9 com.apple.CoreFoundation 0x923ed8f5 CFRunLoopRunSpecific + 4469
10 com.apple.CoreFoundation 0x923edaa8 CFRunLoopRunInMode + 88
11 com.apple.CFNetwork 0x93ff218c CFURLCacheWorkerThread(void*) + 388 -
i just installed CS6 on my mac and illustrator keeps crashing when launching...?
Nobody can help without knowing more about your Mac and exact info about the nature of the crash:
Working with your Operating System’s Tools
Mylenium -
Indesign CS6 keeps crashing when launched
indesign CS6 keeps crashing when launched
Please could someone advise?Try trashing the prefs (see Replace Your Preferences ) and empty the InDesign Recovery folder (it's inthe same Caches folder as InDesign SavedData).
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Do you mean EM CS5.5 crashed the first time when you were installing NKS5 plugin and after that crashes every time when launching? Please open Finder, hold down "option" key, click menu "Go"->"Library" to go into hidden Library folder, then go to its subfolder "Application Support/Adobe/Extension Manager CS5.5/Configuration/Extensions". Check if files NKS5.mxi, NKS5.mxi_air and NKS5.zxp exist here and delete them.
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Disk utility keeps crashing on launch. Help!?
I have a new macbook pro 15.5 and had it for 3 months after which the hard drive crashed. There goes the illusion that nothing ever happens wrong with apple... especially my first one which I treated like a baby.
So it was taken into a support center, they cloned my hard drive and ordered a new one... 22 days later I get my mac back and everything seems in order. Except when I run Disk Utility it keeps crashing. Funny enough when I run it from Recovery mode from boot its fine. But when logged into the OS (Lion) it launches and starts gathering information.
Then crashes and I get the submit fault dialogue... Anyway here is the log. I have run Onyx, applejack etc but the problem has not been resolved.
Process:
Disk Utility [471]
Path:
/Applications/Utilities/Disk Utility.app/Contents/MacOS/Disk Utility
Identifier:
com.apple.DiskUtility
Version:
12.1.1 (353)
Build Info:
DiskUtility-353000000000000~4
Code Type:
X86-64 (Native)
Parent Process: launchd [218]
Date/Time:
2012-06-20 12:52:13.588 +0200
OS Version:
Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report:
14015 sec
Crashes Since Last Report:
10
Per-App Interval Since Last Report: 77 sec
Per-App Crashes Since Last Report: 10
Anonymous UUID:
F214DCBD-2DEC-43D9-A400-56DE6C003E01
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000068
VM Regions Near 0x68:
-->
__TEXT
00000001061f2000-0000000106259000 [ 412K] r-x/rwx SM=COW /Applications/Utilities/Disk Utility.app/Contents/MacOS/Disk Utility
Application Specific Information:
objc[471]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation
0x00007fff8c48d210 CFBundleCopyLocalizedString + 208
1 DiscRecording
0x00007fff89fbe4e1 -[DRDevice(InfoConvenience) displayName] + 843
2 com.apple.framework.DUSupport
0x0000000106284eb9 +[DUDiskOpticalDevice newDUDiskOpticalDeviceWithDevice:] + 210
3 com.apple.framework.DUSupport
0x0000000106284cff -[DUDiskController rebuildOpticalDiskList] + 389
4 com.apple.framework.DUSupport
0x0000000106283980 -[DUDiskController rebuildMasterList] + 95
5 com.apple.framework.DUSupport
0x00000001062837dc -[DUDiskController getAllKnownDisks] + 25
6 com.apple.Foundation
0x00007fff858fad0e __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
7 com.apple.CoreFoundation
0x00007fff8c4977ba _CFXNotificationPost + 2634
8 com.apple.Foundation
0x00007fff858e6fc3 -[NSNotificationCenter postNotificationName:object:userInfo:] + 65
9 com.apple.AppKit
0x00007fff8a8564e3 -[NSApplication _postDidFinishNotification] + 212
10 com.apple.AppKit
0x00007fff8a856249 -[NSApplication _sendFinishLaunchingNotification] + 78
11 com.apple.AppKit
0x00007fff8a854f10 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 242
12 com.apple.AppKit
0x00007fff8a854c71 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 330
13 com.apple.CoreFoundation
0x00007fff8c4e1541 -[NSObject performSelector:withObject:withObject:] + 65
14 com.apple.Foundation
0x00007fff8591d7c7 __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 101
15 com.apple.Foundation
0x00007fff8591c74e -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 283
16 com.apple.Foundation
0x00007fff8591c5dc _NSAppleEventManagerGenericHandler + 105
17 com.apple.AE
0x00007fff81ea5c25 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 200
18 com.apple.AE
0x00007fff81ea5b03 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38
19 com.apple.AE
0x00007fff81ea59f7 aeProcessAppleEvent + 250
20 com.apple.HIToolbox
0x00007fff81f6dd7d AEProcessAppleEvent + 102
21 com.apple.AppKit
0x00007fff8a85207d _DPSNextEvent + 1247
22 com.apple.AppKit
0x00007fff8a851735 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
23 com.apple.AppKit
0x00007fff8a84e071 -[NSApplication run] + 470
24 com.apple.AppKit
0x00007fff8aaca244 NSApplicationMain + 867
25 com.apple.DiskUtility
0x00000001061f4475 0x1061f2000 + 9333
26 com.apple.DiskUtility
0x00000001061f4270 0x1061f2000 + 8816
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff855167e6 kevent + 10
1 libdispatch.dylib
0x00007fff8a83978a _dispatch_mgr_invoke + 923
2 libdispatch.dylib
0x00007fff8a83831a _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib
0x00007fff85516192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff83d54594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff83d55b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff85516192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff83d54594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff83d55b85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff85516192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff83d54594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff83d55b85 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff85516192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff83d54594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff83d55b85 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib
0x00007fff85516192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff83d54594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff83d55b85 start_wqthread + 13
Thread 7:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib
0x00007fff85515e42 __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff83d08dea nanosleep + 164
2 libsystem_c.dylib
0x00007fff83d08bb5 usleep + 53
3 com.apple.AppKit
0x00007fff8aa864d3 -[NSUIHeartBeat _heartBeatThread:] + 1727
4 com.apple.Foundation
0x00007fff8593e72a -[NSThread main] + 68
5 com.apple.Foundation
0x00007fff8593e6a2 __NSThread__main__ + 1575
6 libsystem_c.dylib
0x00007fff83d528bf _pthread_start + 335
7 libsystem_c.dylib
0x00007fff83d55b75 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff8551467a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff85513d71 mach_msg + 73
2 com.apple.framework.IOKit
0x00007fff852e99bf io_service_get_matching_services + 210
3 com.apple.framework.IOKit
0x00007fff852a1604 IOServiceGetMatchingServices + 137
4 DiscRecording
0x00007fff89f93355 DRDeviceManager::CopyDeviceForBSDName(__CFString const*, bool) + 125
5 DiscRecording
0x00007fff89f855be DRDiskArbitor::DiskAppearedCallback(__DADisk*, void*) + 68
6 com.apple.DiskArbitration
0x00007fff840c8e3f _DADispatchCallback + 195
7 com.apple.DiskArbitration
0x00007fff840c8b40 _DASessionCallback + 244
8 com.apple.CoreFoundation
0x00007fff8c44dc52 __CFMachPortPerform + 386
9 com.apple.CoreFoundation
0x00007fff8c44dabc __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 44
10 com.apple.CoreFoundation
0x00007fff8c44d7eb __CFRunLoopDoSource1 + 155
11 com.apple.CoreFoundation
0x00007fff8c483f27 __CFRunLoopRun + 1895
12 com.apple.CoreFoundation
0x00007fff8c483486 CFRunLoopRunSpecific + 230
13 com.apple.CoreFoundation
0x00007fff8c49319f CFRunLoopRun + 95
14 DiscRecording
0x00007fff89f84ebb DRWorkLoop::WorkLoop() + 231
15 DiscRecording
0x00007fff89f84dc1 DRWorkLoop::WorkLoopEntry(DRWorkLoop*) + 9
16 DiscRecording
0x00007fff89f84aa0 DRThreadObject::StartRoutine(DRThreadObject*) + 128
17 DiscRecording
0x00007fff89f84935 DRThreadObject::SymbolRoutine(DRThreadObject*) + 9
18 libsystem_c.dylib
0x00007fff83d528bf _pthread_start + 335
19 libsystem_c.dylib
0x00007fff83d55b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000068 rbx: 0x0000000000000015 rcx: 0x0000000000000001 rdx: 0x00000000ffffffff
rdi: 0x0000000000000000 rsi: 0x00007fff733d58e0 rbp: 0x00007fff65df0e40 rsp: 0x00007fff65df0dd0
r8: 0x00007fff733f5128 r9: 0x00007fff733d58f0 r10: 0x0000000000000040 r11: 0x0000000000000000
r12: 0x0000000000000014 r13: 0x00000000000f4482 r14: 0x00007fff72fc7e70 r15: 0x0000000000000015
rip: 0x00007fff8c48d210 rfl: 0x0000000000010246 cr2: 0x0000000000000068
Logical CPU: 0
Binary Images:
0x1061f2000 -
0x106258fff com.apple.DiskUtility (12.1.1 - 353) <D1C15A2A-3F9B-31CB-AEEC-32A46B548C0D> /Applications/Utilities/Disk Utility.app/Contents/MacOS/Disk Utility
0x10627e000 -
0x1062ecff7 com.apple.framework.DUSupport (12.1.1 - 353) <74625043-B992-3AEA-B161-B1E7C82D07B9> /Applications/Utilities/Disk Utility.app/Contents/Frameworks/DUSupport.framework/Versions/A/DUSupport
0x106335000 -
0x106366fff com.apple.DiscRecordingUI (6.0.4 - 6040.4.1) <A0CB5513-A023-31E4-990D-2CDFF8693DB3> /System/Library/Frameworks/DiscRecordingUI.framework/Versions/A/DiscRecordingUI
0x10638d000 -
0x10638ffff com.apple.RestoreFramework (1.9 - 248) <98FCFCCB-90A9-3D72-A468-11C38D3EBE2E> /System/Library/PrivateFrameworks/Restore.framework/Versions/A/Restore
0x106399000 -
0x106419fff com.apple.frameworks.server.kit (10.7.2 - 171.8) <3A19AAD4-7B70-31A8-8449-1ABFF3A0BBA5> /System/Library/PrivateFrameworks/ServerKit.framework/Versions/A/ServerKit
0x106476000 -
0x1064fcff7 com.apple.frameworks.server.foundation (10.7.3 - 185.6) <4719FA2C-6BAB-31F9-B68A-6DBC80FAC996> /System/Library/PrivateFrameworks/ServerFoundation.framework/Versions/A/ServerF oundation
0x106562000 -
0x106574ff7 com.apple.PlatformHardwareManagement (2.0.1 - 2.0.1) <0272C107-5F2D-33C2-958C-913C0E46C86E> /System/Library/PrivateFrameworks/PlatformHardwareManagement.framework/Versions /A/PlatformHardwareManagement
0x106585000 -
0x1065bfff7 com.apple.frameworks.CoreDaemon (1.0 - 1.0) <A131985C-8F2E-3706-957E-89BA1FA6A14E> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x10a479000 -
0x10a47ffef libcldcpuengine.dylib (1.50.69 - compatibility 1.0.0) <303313AD-2D57-37A5-922B-3194C5DCD007> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x10a486000 -
0x10a489ff7 libCoreFSCache.dylib (??? - ???) <70D5EB80-24F5-3837-9302-EBD4CFCE5CBA> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
0x10a4b1000 -
0x10a4b1ffd +cl_kernels (??? - ???) <91D0BD04-FE46-4867-9175-B85B9BD70B99> cl_kernels
0x10a4b3000 -
0x10a544ff7 unorm8_rgba.dylib (1.50.69 - compatibility 1.0.0) <2683BD70-B7EE-3A60-A39C-2360B3C2A301> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_rgba. dylib
0x10a566000 -
0x10a566ff5 +cl_kernels (??? - ???) <735E959D-952C-4908-A6F7-566943B332D0> cl_kernels
0x10a568000 -
0x10a5fbff7 unorm8_bgra.dylib (1.50.69 - compatibility 1.0.0) <5FB796A4-1AD0-3B4D-AA83-F8A46E039224> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
0x10a8a0000 -
0x10a8a9fff com.apple.diskutility.asr (12.1.1 - 353) <67260043-649C-3C53-8236-B93C6C3C9265> /Applications/Utilities/Disk Utility.app/Contents/PlugIns/ASR.dumodule/Contents/MacOS/ASR
0x10a8b1000 -
0x10a8c2fff com.apple.diskutility.dfa (12.1.1 - 353) <2795BD06-8AF5-3025-91D4-69544A06B2E0> /Applications/Utilities/Disk Utility.app/Contents/PlugIns/DFA.dumodule/Contents/MacOS/DFA
0x10a8cb000 -
0x10a8dffff com.apple.diskutility.erase (12.1.1 - 353) <9C187E76-9FAA-3C4F-9F2B-EBB75D1FE162> /Applications/Utilities/Disk Utility.app/Contents/PlugIns/Erase.dumodule/Contents/MacOS/Erase
0x10a8e8000 -
0x10a8f8fff com.apple.diskutility.info (12.1.1 - 353) <FDA6604C-71DF-348E-88B0-D4225C615E9B> /Applications/Utilities/Disk Utility.app/Contents/PlugIns/Info.dumodule/Contents/MacOS/Info
0x10a8ff000 -
0x10a932ff7 com.apple.diskutility.partition (12.1.1 - 353) <620625A8-A11E-3935-9033-F94B9F1AE076> /Applications/Utilities/Disk Utility.app/Contents/PlugIns/Partition.dumodule/Contents/MacOS/Partition
0x10a943000 -
0x10a970fff com.apple.diskutility.raid2 (12.1.1 - 353) <E1FEF45A-FCB0-37D1-B8DE-8BC671DA2ACA> /Applications/Utilities/Disk Utility.app/Contents/PlugIns/RAID2.dumodule/Contents/MacOS/RAID2
0x10aa01000 -
0x10aa07ff7 com.apple.iokit.SCSITaskLib (3.2.0 - 3.2.0) <13CEA8A7-ABD4-3777-96CC-41EE3D2ED050> /System/Library/Extensions/IOSCSIArchitectureModelFamily.kext/Contents/PlugIns/ SCSITaskUserClient.kext/Contents/PlugIns/SCSITaskLib.plugin/Contents/MacOS/SCSIT askLib
0x7fff65df2000 -
0x7fff65e26baf dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
0x7fff81e47000 -
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0x7fff877eafe7 com.apple.JavaScriptCore (7534.56 - 7534.56.6) <675725F8-37C4-3B80-ADB0-7B6AE908A908> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff877eb000 -
0x7fff87801fff libGL.dylib (??? - ???) <6A473BF9-4D35-34C6-9F8B-86B68091A9AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff87802000 -
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0x7fff87946000 -
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0x7fff87ef1ff7 com.apple.print.framework.PrintCore (7.1 - 366.3) <C5F39A82-0E77-3AD6-906A-20DD2EE8D374> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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0x7fff889da000 -
0x7fff88a1bfff com.apple.QD (3.40 - ???) <47674D2C-BE88-388E-B1B0-03F08BFFE5FD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
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0x7fff88c2a000 -
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0x7fff88c54000 -
0x7fff88c54fff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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0x7fff88fe2fe7 com.apple.CoreData (104.1 - 358.14) <6BB64605-8DA7-337D-A2AB-A3346A421CBD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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0x7fff890d3000 -
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0x7fff89179000 -
0x7fff891cdff7 com.apple.ScalableUserInterface (1.0 - 1) <33563775-C662-313D-B7FA-3D575A9F3D41> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff8925d000 -
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0x7fff89a97000 -
0x7fff89aeffff libTIFF.dylib (??? - ???) <A0FF68DE-2935-30E7-B61C-4D9D70E14AD0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff89af0000 -
0x7fff89af1fff libffi.dylib (??? - ???) <DB96CC4B-0D38-3102-80AA-91DDE9AF3886> /usr/lib/libffi.dylib
0x7fff89af2000 -
0x7fff89af2fff com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff89af3000 -
0x7fff89b35ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
0x7fff89b36000 -
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0x7fff89c82000 -
0x7fff89c83fff libunc.dylib (24.0.0 - compatibility 1.0.0) <337960EE-0A85-3DD0-A760-7134CF4C0AFF> /usr/lib/system/libunc.dylib
0x7fff89cc3000 -
0x7fff89d39fff libc++.1.dylib (28.1.0 - compatibility 1.0.0) <DA22E4D6-7F20-3BEA-9B89-2FBA735C2EE1> /usr/lib/libc++.1.dylib
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0x7fff89d9afff com.apple.MultitouchSupport.framework (231.4 - 231.4) <10A978D1-8781-33F0-BE45-60C9171F7278> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff89d9b000 -
0x7fff89d9dfff libquarantine.dylib (36.6.0 - compatibility 1.0.0) <0EBF714B-4B69-3E1F-9A7D-6BBC2AACB310> /usr/lib/system/libquarantine.dylib
0x7fff89d9e000 -
0x7fff89da1fff libCoreVMClient.dylib (??? - ???) <934D0D11-C34F-3C06-A352-21BB8FFE9774> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff89da2000 -
0x7fff89e9cff7 com.apple.DiskImagesFramework (10.7.4 - 331.6) <C7860B00-E1CF-3851-9A3B-9F145B7F498F> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff89e9d000 -
0x7fff89f81fff com.apple.CoreServices.OSServices (478.46 - 478.46) <70BEE269-8F4D-3FDC-B1AD-A591C0CB37E5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff89f82000 -
0x7fff8a060fff DiscRecording (??? - ???) <E6D5835F-EE3C-3814-A2EE-6962B5570EF1> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff8a061000 -
0x7fff8a140ff7 com.apple.ImageIO.framework (3.1.2 - 3.1.2) <FFA7532B-336A-3F0B-9AB9-2A35B56ED887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff8a141000 -
0x7fff8a725fff libBLAS.dylib (??? - ???) <C34F6D88-187F-33DC-8A68-C0C9D1FA36DF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff8a726000 -
0x7fff8a799fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x7fff8a836000 -
0x7fff8a844fff libdispatch.dylib (187.9.0 - compatibility 1.0.0) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
0x7fff8a849000 -
0x7fff8b44fff7 com.apple.AppKit (6.7.3 - 1138.47) <CAF5783F-F80B-30E7-929F-BBA6D96C5C44> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8b450000 -
0x7fff8b497ff7 com.apple.CoreMedia (1.0 - 705.78) <F6EA2328-FD3E-3057-80C7-C9845837F863> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff8b498000 -
0x7fff8b4f8fff libvDSP.dylib (325.4.0 - compatibility 1.0.0) <3A7521E6-5510-3FA7-AB65-79693A7A5839> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff8b4f9000 -
0x7fff8b51ffff com.apple.framework.familycontrols (3.0 - 300) <93828BC1-3D83-3A93-99A5-F0E7951AFC6C> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff8b520000 -
0x7fff8b526ff7 libunwind.dylib (30.0.0 - compatibility 1.0.0) <1E9C6C8C-CBE8-3F4B-A5B5-E03E3AB53231> /usr/lib/system/libunwind.dylib
0x7fff8b527000 -
0x7fff8b627fff com.apple.QuickLookUIFramework (3.2 - 500.16) <0BACF8C4-5A7B-31EE-B4AA-3CCF8615C9A8> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff8b628000 -
0x7fff8b725ff7 com.apple.avfoundation (2.0 - 180.40) <ED3DCB15-7E88-34FD-9E56-4ECAD10A6E7E> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff8b726000 -
0x7fff8b72bfff libcache.dylib (47.0.0 - compatibility 1.0.0) <1571C3AB-BCB2-38CD-B3B2-C5FC3F927C6A> /usr/lib/system/libcache.dylib
0x7fff8b72c000 -
0x7fff8b72cfff com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8b72d000 -
0x7fff8b735fff libsystem_dnssd.dylib (??? - ???) <D9BB1F87-A42B-3CBC-9DC2-FC07FCEF0016> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8b7ab000 -
0x7fff8b7abfff com.apple.Carbon (153 - 153) <C1A30E01-E113-38A0-95CA-99360F92A37A> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8b7ac000 -
0x7fff8b7b0ff7 com.apple.CommonPanels (1.2.5 - 94) <37C6540B-F8D1-355A-806C-F93D8FB522AB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff8b7b1000 -
0x7fff8b7bdfff com.apple.DirectoryService.Framework (10.7 - 146) <65C78AE3-89B8-3372-8359-31FD520781D5> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff8b7be000 -
0x7fff8baa7ff7 com.apple.security (7.0 - 55148.1) <E9C46204-1336-3D90-BC67-5162FC7079D2> /System/Library/Frameworks/Security.framework/Versions/A/Security
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0x7fff8babaff7 libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
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0x7fff8c24a000 -
0x7fff8c27dff7 com.apple.GSS (2.2 - 2.0) <971395D0-B9D0-3FDE-B23F-6F9D0A2FB95F> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8c2a8000 -
0x7fff8c2acfff libutil.dylib (??? - ???) <28672328-B738-38CE-B231-8A93CA6E6EA4> /usr/lib/libutil.dylib
0x7fff8c2ad000 -
0x7fff8c3b9fff libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
0x7fff8c401000 -
0x7fff8c407fff IOSurface (??? - ???) <77C6757B-D357-3E34-9424-48F962B5CC9C> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8c44b000 -
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0x7fff8c620000 -
0x7fff8c632ff7 libbsm.0.dylib (??? - ???) <349BB16F-75FA-363F-8D98-7A9C3FA90A0D> /usr/lib/libbsm.0.dylib
0x7fff8c633000 -
0x7fff8c681fff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
0x7fff8c682000 -
0x7fff8c6b7fff com.apple.securityinterface (5.0 - 55022.4) <09EC371E-0B6E-3849-A6C9-F8E9DB17BBCD> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff8c6b8000 -Did you ever get this solved? I am having a very similar problem. I haven't tried replacing the hard drive yet. When I boot into the Recovery HD, disk utility works fine and says the HD is fine.
-
Hello,
My computer is a:
2x Intel Xeon Processor E5-2650 (2000 MHz, 20MB);
16x Kingston DIMM 8 GB PC3-8500 ECC Reg.;
PNY Quadro 4000 with 2048 MB GDDR5-RAM;
PNY Tesla C 2075
2x 2000 GB Western Digital RE4 (7200 UPM/S-ATA II) as a RAID I
1x 120 GB OCZ Vertex 3 SSD
1x 240 GB OCZ Vertex 3 SSD (system disk)
Tyan S7050GM4NR motherboard
Windows 7
I freshly installed Windows 7 and the CC-Apps PremierePro, After Effects, Media Encoder, Photoshop and Speedgrade.
When I try to export any video from premiere to the media encoder premiere crashes without any error message. The problem is not the project: I created several new projects and even if I only have one Graphic-File/Bars/h264-video in the timeline that I try to export: premiere crashes. When I export directly from premiere it works, but there is no chance to go via media encoder. The strange thing is that I can export from after effects to the media encoder without any problem...
Second Problem: Encore crashes also. Everytime I try to build a DVD => Encore crashes
Does anybody have an idea?
Here is what I already tried:
Yesterday it worked fine today it crashes when I export from premiere via media encoder.
1. Bars+Tone => export => crash
2. Video Project with 2 short h264-files => export => crash
3. I used Software only renderer => crash
This is the Windows log that I found:
Ereignis-ID 1000
EventXML
param1
WmiApRpl
param2
WmiApRpl
binaryDataSize
16
binaryData
38270000DE27000039270000DF270000
So it would be great if you have any idea what to do...
System
Provider
[ Name]
Microsoft-Windows-LoadPerf
[ Guid]
{122EE297-BB47-41AE-B265-1CA8D1886D40}
EventID
1000
Version
0
Level
4
Task
0
Opcode
0
Keywords
0x8000000000000000
TimeCreated
[ SystemTime]
2014-04-16T08:25:51.922502600Z
EventRecordID
3402
Correlation
Execution
[ ProcessID]
19984
[ ThreadID]
24964
Channel
Application
Computer
Schnittplatz
Security
[ UserID]
S-1-5-18
UserData
Die Leistungsindikatoren für den Dienst WmiApRpl (WmiApRpl) wurden erfolgreich geladen. Die Eintragsdaten im Datenbereich enthalten die neuen Indexwerte, die diesem Dienst zugeordnet sind.The Error is back!!!
Yesterday it worked today it crashes when I export from premiere via media encoder. I tried it with all the things you told me:
1. Bars+Tone => export => crash
2. Video Project with 2 short h264-files => export => crash
3. Software only renderer => crash
These are the two logs that I found:
Ereignis-ID 1000
Die Leistungsindikatoren für den Dienst WmiApRpl (WmiApRpl) wurden erfolgreich geladen. Die Eintragsdaten im Datenbereich enthalten die neuen Indexwerte, die diesem Dienst zugeordnet sind.
System
Provider
[ Name]
Microsoft-Windows-LoadPerf
[ Guid]
{122EE297-BB47-41AE-B265-1CA8D1886D40}
EventID
1000
Version
0
Level
4
Task
0
Opcode
0
Keywords
0x8000000000000000
TimeCreated
[ SystemTime]
2014-04-16T08:25:51.922502600Z
EventRecordID
3402
Correlation
Execution
[ ProcessID]
19984
[ ThreadID]
24964
Channel
Application
Computer
Schnittplatz
Security
[ UserID]
S-1-5-18
UserData
EventXML
param1
WmiApRpl
param2
WmiApRpl
binaryDataSize
16
binaryData
38270000DE27000039270000DF270000
So it would be great if you have any idea what to do... -
Media Encoder/Premiere Export Crashing During long file exports
I'm running Premiere Pro CC 2014 on a windows 7 computer--a Livestream Studio HD500. I use the computer to capture live video, which is saved as large AVI motion-jpeg files. I need to edit and export these files as compressed h.264 videos for upload to the web.
I am able to import these files into premiere and work with them, but the program crashes to desktop during any long export. I am able to export very short (1 or 2 minute) videos just fine, but anything longer will crash to desktop after a few minutes of processing. Media encoder also crashes when attempting to compress the videos prior to processing.
I have been able to circumvent this problem by compressing the files I'm working with in advance using virtualdub, but it adds an annoying step to the workflow that I'd like to eliminate. Shouldn't premiere be able to import, edit, and export compressed versions of these files without crashing?
Note: I've tried turning off GPU rendering and clearing my cache several times.
Thoughts? Much appreciated.Maybe this problem?
http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-af ter-effects/ -
Adobe Media Encoder CC constantly crashing during batch encodes
Hello!
We just made the big switch to Premiere Pro CC for our TV shows and now that it's time to finalize our first few episodes we are having some major problems batch exporting segments of the show. Sometimes it works, sometimes it works half way through the batch list then crashes, sometimes it crashes right away. There is no consistency, other than crashes are happening all the time. Here's what is happening:
• AME 7.2.0.43 (64-bit)
• Mac OS X 10.9.1 on 2x2.66 GHx 6-Core Intel Xeon, 40 GB 1333MHz DDR3 RAM
• Startup disk is SSD w/ 4GB free space (all footage is on external storage)
• Using Premiere Pro CC to export via AME.
• All recent updates insatlled as of 3/10/14.
The source footage is ProRes 422 720p 59.94 footage from AJA KiPros. Each project has 16 segments - these are individual sequences. There are 7 tracks of audio and 4-5 tracks of video in each. In addition to the video there are targa files that include the score bug, full screen graphics, etc (this is sports). There are also some Adoby Dynamic Link After Effects elements throughout.
Editing has been fairly crashless - however when I File > Export > Media and queue it up in AME, that's when the fun starts.
I can rarely get through an entire batch list - generally within a few files the preview window at the bottom shows that it has halted and nothing further will encode. There is no way to stop or close the program without force quitting. When I have tried to encode from Premiere Pro CC directly, it works, although it is much slower and will only do the one sequence at a time.
I have been trying to encode to two different formats from within AME:
1.) ProRes 422 720 59.94 (just like the source footage) with 4 channels of audio.
2.) ProRes 422 1080i29.97 with 4 channels of audio.
We have different broadcast partners so we need to deliver in these two difference specs. I get crashes regularly on both outputs.
Possibly unrelated but also weird - I've noticed that when AME starts this crashing cycle sometimes Premiere CC won't let me save anyome. The status bar comes up like it's going to save the project but it goes nowhere. I have to quit without saving. Weird.
Can anyone help me further troubleshoot? This is bordering near deal breaker to continue using this software if I have this much trouble when trying to get my project outputted. Thank you!Agreed, I now have a project to GET OUT, and AME crashes consistently 1/3 into the render. It appears to halt all processing after (real time) 00:02:30
Am seriously considering uninstalling CC as I am beginning to find other issues in some apps, and going back to CS6/MC just so I can get work out. Durn it Adobe this is AWFUL!!
Alright, let's try to be constructive instead of throwing rocks... but the frustration level is high, and I have material on deadline. Let's get with this, guys...
What OS Win7, 64-bit
What version of AME/PPro (Please be specific by getting the full version number in the About Adobe Media Encoder screen) 8.2.0.54 Ppro: 8.2.0 (65)
When is it crashing (Again, the more detail here about where it was in the encoding process the better) roughly 1/3 into the sequence, always on exactly the same frame - tried replacing the clip with something different to see if it was a timeline error, and NO EFFECT.
What is your source (PPro project or media file (what kind?)) PPro
If the source if a PPro project, does it work when exporting directly from PPro? NO
What format are you exporting to? H.264, QT, WM, tried everything my client can play.
Do other formats work? MPEG2, QuickTime, etc? NO
Have you tried with GPU rendering on? How about turning it off by switching to Software-only mode? Mine doesn't have any choice, it's software-only.
Have you tried disabling Native Sequence Loading? (AME Preferences: General > Enable Native Sequence Loading) No effect
Other things I tried: uninstalling/reinstalling AME, setting cache to a fast local disk. -
Premiere Pro CC 2014 and Media Encoder CC 2014 Crashing constantly
Running out of options and ideas...
Symptom: Every time I work on any project in Premiere Pro CC 2014 or try to render out in Premiere Pro CC 2014 or Media Encoder CC 2014, the software crashes after 2-3 minutes of use/rendering when the GPU is enabled in Premiere/Media Encoder, or after 5-10 minutes of use/rendering in software only mode. The crash is a software crash, Windows continues to run fine.
I have tried all the standard list of steps that adobe reps post on threads like these - clearing media cache, software only on render, new project, etc. https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html
Windows event is not that helpful to me:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff5ecb4de40
Faulting process id: 0x1dc8
Faulting application start time: 0x01d04a503cd82df2
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: unknown
Report Id: cacdfbab-b717-11e4-826d-8863dfc268bc
Faulting package full name:
Faulting package-relative application ID:
I have wiped adobe off the machine and reinstalled - same problem. I have tried projects that crash the machine on other machines and it works fine.
The machine is new, clean install and runs everything else great - 3ds max, high res games, scientific computing - max memory use, etc.
Spec:
5K iMac running bootcamp and Windows 8.1
Intel Core i7-4790K @ 4.0 GHz
32 GB ram
1TB SSD
AMD Radeon R9 M295X 4GB GDDR5
I have used this bootcamp/imac configuration for 5+ years on 3-4 machines and everything has always just worked great. Guess it was my time for a problem, but I'm open to new ideas to try...
Finally - I hope someone from Adobe reads this. I have spent 2 nights on the phone with support. The first night I got an over confident answer that it's a gpu driver issue, just go with software only (no luck - same crashes and different drivers aren't solving the problem). Tonight I was hung up on "by accident" as the agent looked up my video card after waiting 15 minutes to talk to someone, only to be hung up on a second time while on hold after calling back and waiting 20 minutes (because I assume the Adobe call center closed). No message to say so, just hung up on. An overall very disappointing experience.
Thanks in advance to anyone with ideas on things to try,
Cheers!I am having a similar problem.
Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
My timeline is 2K, 58 minutes in 23.976
Only effects applied are Lumetri LUTs - no third party.
I've exported as recently as a week ago without issue.
Running OSX 9.5 on an X99 board
3.75 GHz 8-core
64GB 2400 MHz RAM
EVGA Titan Black 6GB
Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
Thanks Adobe, for checking this out.
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