Media Encoder CC2014.2 crash on windows when trying to export when quicktime is installed
Hi,
I'm trying to export .mov files (created on random Mac computers in very hi-res) to reduce file size, and have the same output format. (possibly 1080p H.264-> .mp4)
I installed Media Encoder cc2014.2 on my pc (win7, 64bits, french).
When I first tested, Only the audio was being exported. But I soon realized I didn't had the proper codec installed on my PC.
(I wasn't able to play the original video file, only the audio was playing).
So, like a good boy I installed Apple Quicktime (7.76.80.95)
With quicktime on my PC I was able to play the original video file. (with quicktime player)
So I opened Media Encoder again, and on the preview this time I can see the video with the sound. But as soon as I start the coding (the little green arrow) Adobe Media Encoder crash.
I have tried multiple output format, it always crash right when I start exporting the file.
I uninstalled Quicktime, and media encoder is working again ... but my original files (.mov) can't be exported with video, only the sound.
I have tried a third party codec (K-Lite), I can see the video+sound on my pc, but Media Encoder is still blind, no video, only the sound.
Is there a way to add codec to Media encoder without having to install Quicktime?
Or a way to make Media Encoder work on my PC when Quicktime is installed?
btw I'm sorry if my text is a bit confusing, I'm french speaking
Thank's in advance!
The Error is back!!!
Yesterday it worked today it crashes when I export from premiere via media encoder. I tried it with all the things you told me:
1. Bars+Tone => export => crash
2. Video Project with 2 short h264-files => export => crash
3. Software only renderer => crash
These are the two logs that I found:
Ereignis-ID 1000
Die Leistungsindikatoren für den Dienst WmiApRpl (WmiApRpl) wurden erfolgreich geladen. Die Eintragsdaten im Datenbereich enthalten die neuen Indexwerte, die diesem Dienst zugeordnet sind.
System
Provider
[ Name]
Microsoft-Windows-LoadPerf
[ Guid]
{122EE297-BB47-41AE-B265-1CA8D1886D40}
EventID
1000
Version
0
Level
4
Task
0
Opcode
0
Keywords
0x8000000000000000
TimeCreated
[ SystemTime]
2014-04-16T08:25:51.922502600Z
EventRecordID
3402
Correlation
Execution
[ ProcessID]
19984
[ ThreadID]
24964
Channel
Application
Computer
Schnittplatz
Security
[ UserID]
S-1-5-18
UserData
EventXML
param1
WmiApRpl
param2
WmiApRpl
binaryDataSize
16
binaryData
38270000DE27000039270000DF270000
So it would be great if you have any idea what to do...
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My computer is a:
2x Intel Xeon Processor E5-2650 (2000 MHz, 20MB);
16x Kingston DIMM 8 GB PC3-8500 ECC Reg.;
PNY Quadro 4000 with 2048 MB GDDR5-RAM;
PNY Tesla C 2075
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When I try to export any video from premiere to the media encoder premiere crashes without any error message. The problem is not the project: I created several new projects and even if I only have one Graphic-File/Bars/h264-video in the timeline that I try to export: premiere crashes. When I export directly from premiere it works, but there is no chance to go via media encoder. The strange thing is that I can export from after effects to the media encoder without any problem...
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Here is what I already tried:
Yesterday it worked fine today it crashes when I export from premiere via media encoder.
1. Bars+Tone => export => crash
2. Video Project with 2 short h264-files => export => crash
3. I used Software only renderer => crash
This is the Windows log that I found:
Ereignis-ID 1000
EventXML
param1
WmiApRpl
param2
WmiApRpl
binaryDataSize
16
binaryData
38270000DE27000039270000DF270000
So it would be great if you have any idea what to do...
System
Provider
[ Name]
Microsoft-Windows-LoadPerf
[ Guid]
{122EE297-BB47-41AE-B265-1CA8D1886D40}
EventID
1000
Version
0
Level
4
Task
0
Opcode
0
Keywords
0x8000000000000000
TimeCreated
[ SystemTime]
2014-04-16T08:25:51.922502600Z
EventRecordID
3402
Correlation
Execution
[ ProcessID]
19984
[ ThreadID]
24964
Channel
Application
Computer
Schnittplatz
Security
[ UserID]
S-1-5-18
UserData
Die Leistungsindikatoren für den Dienst WmiApRpl (WmiApRpl) wurden erfolgreich geladen. Die Eintragsdaten im Datenbereich enthalten die neuen Indexwerte, die diesem Dienst zugeordnet sind.The Error is back!!!
Yesterday it worked today it crashes when I export from premiere via media encoder. I tried it with all the things you told me:
1. Bars+Tone => export => crash
2. Video Project with 2 short h264-files => export => crash
3. Software only renderer => crash
These are the two logs that I found:
Ereignis-ID 1000
Die Leistungsindikatoren für den Dienst WmiApRpl (WmiApRpl) wurden erfolgreich geladen. Die Eintragsdaten im Datenbereich enthalten die neuen Indexwerte, die diesem Dienst zugeordnet sind.
System
Provider
[ Name]
Microsoft-Windows-LoadPerf
[ Guid]
{122EE297-BB47-41AE-B265-1CA8D1886D40}
EventID
1000
Version
0
Level
4
Task
0
Opcode
0
Keywords
0x8000000000000000
TimeCreated
[ SystemTime]
2014-04-16T08:25:51.922502600Z
EventRecordID
3402
Correlation
Execution
[ ProcessID]
19984
[ ThreadID]
24964
Channel
Application
Computer
Schnittplatz
Security
[ UserID]
S-1-5-18
UserData
EventXML
param1
WmiApRpl
param2
WmiApRpl
binaryDataSize
16
binaryData
38270000DE27000039270000DF270000
So it would be great if you have any idea what to do... -
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AME.EnablePresetDB false false
AME.EncoderHost.NoXMP false false
AME.UseExportProgressCallback true true
AME.amewrapper.donothide false false
AddDebugClipInfoToTimelineTooltips false false
AddTimestampToLogFileNames false false
AddUTCTimestampToTraces false false
AllowDynamicLinkToOwnProjectType false false
AllowMergedClipsToBeOpenedAsSequences false false
AllowSetPositionDuringPlayback false false
AnalysisDataIsAlwaysCompressed false false
AnalysisDataIsNeverCompressed false false
ApplicationLanguage en_US en_US
BE.CompressProjects true true
BE.DisableCS7RelinkUpdate false false
BE.EnableNewSerializer true true
Bravo.defaultLanguage false false
CTPreDefinedEncodingType 13 13
CloseAlwaysTimeoutInSeconds 300 300
CloseIfContentionTimeoutInSeconds 15 15
CodeProfiler_AutoStart false false
CompareMediaNodeRenderers false false
CreateLogFilesThatDoNotExist false false
DLG.DebugRelinkAsync true true
DS.Disable10BitSupport false false
DS.DisablePixelFormatShaders false false
DS.ForceCPUOnly false false
DVA_syncWindowEnablement false false
DisableGPUMediaNode false false
DisableHighQualityAVCHDPlayback false false
DisableNewMediaNodeRenderer false false
DisableSequenceSettingMasterChannelType true true
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EnableDogEars false false
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GF.DisableAcceleratedRenderer false false
GF.EnableMultipleGPUs true true
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GF.SupportCPUDevices false false
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MPEGDisableMultipleOpens false false
MZ.DisableMetadataDatabase false false
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MinimumDelayBetweenFlushesInSeconds 1 1
Monitor.PlaybackQuality 2 2
Monitor.ScrubbingQuality 2 2
Monitor.StoppedQuality 4 4
NumberOfInstancesBeforeContention 5 5
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QE.EnableQEDOM false false
QT.DisableQuickTime32 false false
QT.EnableNativeExports true true
QT32ServerManager.StartupTimeout 30000 30000
REDRocketCompletelyDisabled false false
REDRocketMaximumNumberOfCardsToUse 0 0
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TraceAsync false false
TraceSyslog
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Yesterday it worked today it crashes when I export from premiere via media encoder. I tried it with all the things you told me:
1. Bars+Tone => export => crash
2. Video Project with 2 short h264-files => export => crash
3. Software only renderer => crash
These are the two logs that I found:
Ereignis-ID 1000
Die Leistungsindikatoren für den Dienst WmiApRpl (WmiApRpl) wurden erfolgreich geladen. Die Eintragsdaten im Datenbereich enthalten die neuen Indexwerte, die diesem Dienst zugeordnet sind.
System
Provider
[ Name]
Microsoft-Windows-LoadPerf
[ Guid]
{122EE297-BB47-41AE-B265-1CA8D1886D40}
EventID
1000
Version
0
Level
4
Task
0
Opcode
0
Keywords
0x8000000000000000
TimeCreated
[ SystemTime]
2014-04-16T08:25:51.922502600Z
EventRecordID
3402
Correlation
Execution
[ ProcessID]
19984
[ ThreadID]
24964
Channel
Application
Computer
Schnittplatz
Security
[ UserID]
S-1-5-18
UserData
EventXML
param1
WmiApRpl
param2
WmiApRpl
binaryDataSize
16
binaryData
38270000DE27000039270000DF270000
So it would be great if you have any idea what to do... -
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536f4f89
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5098826e
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00000000000740c4
21b4
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Path: /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC
Identifier: com.adobe.ame.application
Version: 7.2.0.43 (7.2.0)
Code Type: X86-64 (Native)
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User ID: 501
Date/Time: 2014-02-05 11:39:48.893 -0600
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Report Version: 10
Interval Since Last Report: 48162 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 74 sec
Per-App Crashes Since Last Report: 4
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Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff90521212 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff96fd5b24 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff97019f61 abort + 143
3 libc++abi.dylib 0x00007fff9321c9eb abort_message + 257
4 libc++abi.dylib 0x00007fff9321a39a default_terminate() + 28
5 libobjc.A.dylib 0x00007fff968cd887 _objc_terminate() + 111
6 libc++abi.dylib 0x00007fff9321a3c9 safe_handler_caller(void (*)()) + 8
7 libc++abi.dylib 0x00007fff9321a424 std::terminate() + 16
8 libc++abi.dylib 0x00007fff9321b58b __cxa_throw + 111
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10 com.adobe.AMEAppFoundation.framework 0x0000000104f285e9 AME::foundation::AppUtils::GetUserPresetDir(bool) + 425
11 com.adobe.Batch.framework 0x0000000105c0a842 AMEBatch::Initialize() + 2194
12 com.adobe.ame.application 0x00000001000273cb AME::app::AMEAppInitializer::AMEAppInitializer(exo::app::AppInitArgs&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 811
13 com.adobe.ame.application 0x000000010000ad6a AME::app::AMEApp::InitApplication(exo::app::AppInitArgs&) + 2426
14 com.adobe.exo.framework 0x000000010513e77a exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 1066
15 com.adobe.ame.application 0x00000001000141a8 AME::RunTheApp(exo::app::AppInitArgs&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 1576
16 com.adobe.ame.application 0x0000000100056a38 main + 424
17 com.adobe.ame.application 0x0000000100003f74 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff90521d16 kevent + 10
1 libdispatch.dylib 0x00007fff9564edea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff9564e9ee _dispatch_mgr_thread + 54I'm getting the same issue.
Here is my report:
Process: Adobe Media Encoder CC [797]
Path: /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC
Identifier: com.adobe.ame.application
Version: 7.2.0.43 (7.2.0)
Code Type: X86-64 (Native)
Parent Process: launchd [197]
Responsible: Adobe Media Encoder CC [797]
User ID: 501
Date/Time: 2014-02-05 13:23:34.764 -0500
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: 5093BAE8-5BE0-C005-7453-67715FA016E2
Sleep/Wake UUID: B36E4F65-7E25-490D-80BF-880D8A56C19D
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff9513e866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff93e3135c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff9408abba abort + 125
3 libc++abi.dylib 0x00007fff9348c141 abort_message + 257
4 libc++abi.dylib 0x00007fff934b1aa4 default_terminate_handler() + 240
5 libobjc.A.dylib 0x00007fff943a0322 _objc_terminate() + 124
6 libc++abi.dylib 0x00007fff934af3e1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff934aee6b __cxa_throw + 124
8 com.adobe.dvacore.framework 0x000000010022814d dvacore::filesupport::DirHelper::Create() + 813
9 com.adobe.AMEAppFoundation.framework 0x0000000104f285e9 AME::foundation::AppUtils::GetUserPresetDir(bool) + 425
10 com.adobe.Batch.framework 0x0000000105c0a842 AMEBatch::Initialize() + 2194
11 com.adobe.ame.application 0x00000001000273cb AME::app::AMEAppInitializer::AMEAppInitializer(exo::app::AppInitArgs&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 811
12 com.adobe.ame.application 0x000000010000ad6a AME::app::AMEApp::InitApplication(exo::app::AppInitArgs&) + 2426
13 com.adobe.exo.framework 0x000000010513e77a exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 1066
14 com.adobe.ame.application 0x00000001000141a8 AME::RunTheApp(exo::app::AppInitArgs&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 1576
15 com.adobe.ame.application 0x0000000100056a38 main + 424
16 com.adobe.ame.application 0x0000000100003f74 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff9513f662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8da7443d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8da74152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff9513ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff93e31f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff93e34fb9 start_wqthread + 13
Thread 3:: Dispatch queue: com.apple.root.low-priority
0 com.apple.CoreFoundation 0x00007fff94daa48f CFBasicHashSetValue + 3615
1 com.apple.CoreFoundation 0x00007fff94da9609 CFDictionarySetValue + 217
2 libCGXType.A.dylib 0x00007fff9351a6ca copy_name + 105
3 com.apple.CoreGraphics 0x00007fff8b755fc8 add_root_name + 65
4 com.apple.CoreGraphics 0x00007fff8b755b3f CGFontNameTableCreate + 906
5 com.apple.CoreGraphics 0x00007fff8b755794 get_name_table + 29
6 com.apple.CoreGraphics 0x00007fff8b755760 CGFontCopyPostScriptName + 9
7 com.apple.CoreGraphics 0x00007fff8b7551c6 CGFontCreateFontsWithURL + 455
8 com.apple.CoreText 0x00007fff971a11bc CreateFontsWithURL(__CFURL const*, bool) + 22
9 com.apple.CoreText 0x00007fff971a07ee CTFontManagerCreateFontDescriptorsFromURL + 54
10 com.adobe.CoolType 0x000000010786e00f CTCleanup + 1005217
11 com.adobe.CoolType 0x000000010787144f CTCleanup + 1018593
12 com.adobe.CoolType 0x0000000107872c96 CTCleanup + 1024808
13 com.adobe.CoolType 0x0000000107768f9b 0x10771a000 + 323483
14 com.adobe.FontEngine.framework 0x0000000107a76f1a CTT1_EnumFontFamilies(unsigned int (*)(void*), void*) + 1370
15 com.adobe.FontEngine.framework 0x0000000107a75a5e CTFontTypeT1::EnumerateFonts(IFTBase*, unsigned int) + 62
16 com.adobe.FontEngine.framework 0x0000000107a80e5f IFTBuildFontEnumeration + 159
17 com.adobe.TitleCG.framework 0x0000000107e68176 initFontDbase(HINSTANCE__*, bool) + 150
18 com.adobe.TitleCG.framework 0x0000000107e6c868 cgCoreInit + 152
19 com.adobe.TitleLayout.framework 0x0000000108085ca5 Inscriber::Implementation::Global::Global() + 613
20 com.adobe.TitleLayout.framework 0x00000001080859bc GetInscriberEnvironment + 44
21 com.adobe.TitleRenderer.framework 0x00000001087d0cb4 CG::(anonymous namespace)::StartupAsync() + 20
22 com.adobe.dvacore.framework 0x0000000100273d8f dvacore::threads::ExecuteTopLevelFunction(dvacore::threads::AllocatedFunctionT<boost::fun ction<void ()> > const&) + 31
23 com.adobe.dvacore.framework 0x0000000100273a8f dvacore::threads::WrapExecuteTopLevelFunction(void*) + 15
24 libdispatch.dylib 0x00007fff8da722ad _dispatch_client_callout + 8
25 libdispatch.dylib 0x00007fff8da7409e _dispatch_root_queue_drain + 326
26 libdispatch.dylib 0x00007fff8da75193 _dispatch_worker_thread2 + 40
27 libsystem_pthread.dylib 0x00007fff93e31ef8 _pthread_wqthread + 314
28 libsystem_pthread.dylib 0x00007fff93e34fb9 start_wqthread + 13 -
Media encoder cs4 crashes by using Premiere (and conversely)
Hi !
I have some troubles with CS4 Media Encoder.
It was working fine some months ago when I used it for encoding with Premiere CS4 (with HDV and HD video files, sometimes wih video files more than 4 hours long).
Now, it crashes everytime (with the windows message : this program has to be closed), and I just want to encode a DV video (20 minutes of video) ...
But CS4 Media Encoder doesn't crash if it's launched alone. If I lanuch Premiere, Premiere than crashes with the Adobe windows send-reports.
I try to find solution on the websites, like deleting some files or changind folder names, the problem is still there.
Could you please help me with this issue ?
My computer uses windows XP.
Thanks a lot for your help !I still have the problem, I can't export anything.
And I really need to finish my project soon and quickly but I can't :-(
I try to figure out on Internet how to deal with it, but each time there is a file I don't have, or a folder, or the solution doesn't work...
Please, if you know anything thank you to tell me -
Adobe Media Encoder CS5 crashes at a certain point while rendering
Adobe Media Encoder CS5 crashes at a certain point while rendering, I have also tried to render directly from Premiere Pro but this only makes PremPro crash instead.
The clip I am trying to render right now is 20 mins long, 1600x900 and is a .avi file. The output settings are H.264/HDTV 720p 29.97fps High Quality.
This all started happening after I re-installed windows.
Machine Specs:
Intel i5 3570k
8GB 1866MHz RAM
Intel HD 4000 graphics (yes I know I should get CUDA)
I made sure that CS5 was updated before posting this.>1600x900 and is a .avi file
That size description makes me think this is a screen capture, not a camera file... if it is a screen capture, what codec/software did you use?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/ -
Premier Pro locks up intermittently when trying to export media files
Running Creative Suite 6 Production Premium Win ESD on Windows 7. Premier Pro locks up intermittently when trying to export media files. We have updated all Adobe and Windows software. Error message says PP has encountered a problem and will close. Can anyone help?
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
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