Media Encoder Hangs on File Import and Playback

Media Encode Hangs on launch (extremely slow not normal). When I drag and drop a file it hangs or using file import it hangs. Encodes that should only take a few minutes are listed as 1 hour.
I use media encoder all the time it does not perform like this! Anyone else experiencing these problems?
Thanks,
System Info
Z800 8 core 12Gig Memory Nividia FX5800 Adobe CC Suite lastest updates. (Media Encoder 7.2)

Still experiencing unexpected behaviour when drag and droping files into project window. I have draged the same file sometimes it loads instantly other times it takes as much as 3 minutes to load. The file size is 354 mb. No other programs are running. Anyone have similar behaviour?

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Adobe Media Encoder hanging

Premiere Pro CS4
File > Export > Youtube SD > 640x480
Media on C drive > encoding to C drive
After 3 mins, adobe media encoder hangs, elapsed queue time does not move, elapsed time does not move, estimated remaining does not move.
I only have 2 titles in video, no video transitions, and an mp3 audio file i added in.
what should i try?

Jim,
I did a quick small project and it did not hang.
Ever since I overlayed the audio track with my MP3 audio it has been causing issues.
The estimateed remaining time starts at 38:00 then quickly goes down to 13:06 or so, and then it hangs. In the task manager, the processes are still running and under performance PF Usage is 3.38 GB (probably all of the RAM), and CPU at 0%.
I'm gonna let it run for a few hours to see if it moves at all. then if that doesn't work remove the audio and see if that works.
Update:1 hour no movement.
ImporterPrcoessServer.exe 1,060,656 K
PProHeadless.exe 106,616K
Adobe Premiere Pro.exe 33,900K
PhotoshopServer.exe 6,738 K
Any other suggestions?

Why does PPro CS3 hang at File- Import?

My PPro CS3 was working fine until today. Then I tried importing a file into a new project, File->Import and pPro hangs. It does not open a file browser, it does not even close the File dropdown, it does not repaint any part of the client window. The X (Close) at the top right of the enclosing window does not push. Only the Task Manager will blow it away, and that only after about 10-15 seconds.
Here's what I've tried, all unsuccessfully:
o   Corrupt project? Blow it away and start a new one.
o   Something went sideways in the computer? Reboot.
o   Deactivate, uninstall, reinstall.
o   Backdate System Restore. This reported that I broke the licensing system, so I abandoned that and re-restored.
o   (from a FAQ on the Forum): Delete the entire Premiere Pro tree in both Documents and Settings and My Documents. Delete the entire Media Cache tree.
o   Tried the tips on the Troubleshooting page, insofar as they applied to PPro CS3.
Encore on the same machine works fine (at least File->Import presents a file browser.) My other activated copy (on another machine) works fine.
What should I try next?
OS: Win XP, SP3, all updates. No anti-virus.

Not sure if you found the answers you're looking for, but my first question would be; what exactly are you trying to import? Assuming you've tried all the standard rederick...re-installing software, corrupted files, defragging harddrives, etc., I'd be looking at the file you're trying to import. CS3 being an older product, isn't quite up to snuff with many of the newer technologies. I ran into similar issues when trying to import files from my Sony camcorder because the little Sony uses mp3 for the audio files...Premiere CS3 doesn't recognise mp3's. Likewise if you're trying to import a Quicktime format (.mov) and don't actually have Quicktime installed, that can cause problems. I suspect the same would be true if trying to import from something like one of those idiot "smart phones" (Galaxy, iPhone, etc). If this should be the case, save the files to be imported to your harddrive first then try converting the files to something a bit more conventional...an standard AVI for example. FFcoder for example will convert just about anything to just about anything else and it's freeware to boot.   THEN try importing it into Premiere...you get the idea.
If that don't do it, ya also may wish to take a look at that XP Service Pack 3...I've had problems with that on another machine. It was on my music studio's DAW so Premiere wasn't involved, but sp3 created ALL KINDS OF PROBLEMS on that system...had to dump the whole install and stop the updates at sp2 in order to get everything working again (at the risk of sounding rather paranoid, I'm starting to suspect that the folks at MicroSoft are starting to hose these updates deliberately in order to force people to upgrade to Windows 7 or 8 since they're discontinuing support for XP/XP64 soon).
Hope this helps!

Mac os 10.9.5--elements 10--go to file import and my scanner isn't listed

mac os 10.9.5--elements 10--go to file>import and scanner not gown

The members of the Photoshop Elements forum can best answer and followup on your question.
Gene

File/Import and Page Layout not working anymore

I have a question about old software: FrameMaker 6.0 on a Mac. (While Adobe encouraged me to purchase this in 2001 for the chemistry textbook I am writing, I had invested to much to abandon it when Adobe abandoned the Mac version a few years later.)
I have imported dozens of images files into the 750 page book and FrameMaker has accepted both tif and jpg formats. The way I did it was to create an anchored frame in the textbook, click on it, and then File>Import and select the image file and then choose whether I wanted it to be referenced or actually in the text. All of this worked fine... until a couple of days ago.
Problems
1. I no longer get Import as an option under File and
2. FrameMaker no longer recognizes tif and jpg files under "All Readable Documents" when I do File>Open. I have to click on Show All Files to see them.
As a result I am unable to import any tif or jpg files into the FrameMaker textbook.
What's curious is that I have 6.0 installed on both a G4 and a PowerBook and this problem has occurred on both at the same time.
3. And I just discovered that when I do Format/Page Layout the half a dozen or so custom formats that I had are no longer listed.
So what has caused this loss of memory for Framemaker that it can no longer do what it has done for me for years. (I am somewhat sympathetic to it's memory loss myself as a 78 year old user.)
The G4 has been unplugged recently but in the past it has been unplugged for a week or so and there were no problems.
Fred Tabbutt

adiabatic wrote:
I have a question about old software: FrameMaker 6.0 on a Mac. (While Adobe encouraged me to purchase this in 2001 for the chemistry textbook I am writing, I had invested to much to abandon it when Adobe abandoned the Mac version a few years later.)
I have imported dozens of images files into the 750 page book and FrameMaker has accepted both tif and jpg formats. The way I did it was to create an anchored frame in the textbook, click on it, and then File>Import and select the image file and then choose whether I wanted it to be referenced or actually in the text. All of this worked fine... until a couple of days ago.
Problems
1. I no longer get Import as an option under File and
2. FrameMaker no longer recognizes tif and jpg files under "All Readable Documents" when I do File>Open. I have to click on Show All Files to see them.
As a result I am unable to import any tif or jpg files into the FrameMaker textbook.
What's curious is that I have 6.0 installed on both a G4 and a PowerBook and this problem has occurred on both at the same time.
3. And I just discovered that when I do Format/Page Layout the half a dozen or so custom formats that I had are no longer listed.
So what has caused this loss of memory for Framemaker that it can no longer do what it has done for me for years. (I am somewhat sympathetic to it's memory loss myself as a 78 year old user.)
The G4 has been unplugged recently but in the past it has been unplugged for a week or so and there were no problems.
Fred Tabbutt
I don't know if read-only files are recognized by FrameMaker to the point where it will dim commands that need to write to the files.
It's always a good idea on Mac to repair permissions with Disk Utility - make sure you have good backups, just in case.
Have you tried saving a file that can't import as MIF, then opening the MIF version to restore the file, and perhaps lose any corruption in it? This is called the "MIF Wash."
I think the latest Mac OS that FrameMaker can work with is system 9, or the Classic simulator that runs on the OS X release called Tiger. I'm sure you'd know if you changed operating systems in this period. Classic won't run on Intel Macs.
I have no other clues about what might cause this, except the general thought that something has changed on your systems or in the files you're working with. Does the problem persist in a brand-new file you create on your local drive? If you're working with FM files on a network, have you tried the process with files on your local computer drive? Have you quit FrameMaker and restarted your Macs? Any change? If you have a cloned bootable backup of your stuff from before the problem arose, you might want to try cloning your problematic drive to a new bootable backup, then restoring the known good clone, to see if it works.
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices

File-import and there's no printer listed to scan from

I want to scan an image from my Canon MG5220 printer's scanner directly into Photoshop CS5 (recently got new computer and printer). Before I've always been able to go into Photoshop, select File>Import and i see the printer there. However this time I don't.
In system preferences i have selected that printer as the default scanner.
I have also installed the printer on my computer with its CD.
Any ideas?

Did you install the optional TWAIN plugin? If not, go download and install it. (but remember that it was made optional because so many TWAIN drivers crash)
And your scanner driver may be limited to 32 bit addressing mode. Try launching Photoshop in 32 bit mode.

I have been using CS6 for two years without incident. Suddenly the Media Encoder stops working, showing APPCRASH and displaying error message about WatchFolder.dll - I tried uninstalling and re-installing to no avail - can anyone help

I have been using CS6 for two years without incident. Suddenly the Media Encoder stops working, showing APPCRASH and displaying error message about WatchFolder.dll - I tried uninstalling and re-installing to no avail - can anyone help?

Hi Mylenium,
Thanks for your response.
Here is the error information showing up:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Media Encoder.exe
Application Version: 6.0.0.382
Application Timestamp: 4f62fcf1
Fault Module Name: WatchFolder.dll
Fault Module Version: 6.0.0.382
Fault Module Timestamp: 4f62f37f
Exception Code: c0000005
Exception Offset: 0000000000007899
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 9a62
Additional Information 2: 9a620826d8ae4a2fa8b984b39290a503
Additional Information 3: 1fb3
Additional Information 4: 1fb304eee594288faeefbf1271b70d37
I am using a PC Windows 7

Media Encoder CS4 issues with MP4 and M4V files

I've just got CS4 and and very happy so far. EXCEPT I'm
trying to convert some MP4 and M4V videos to FLV using the new
Adobe Media encoder.
When I look at preview screen in the settings panel, the
preview is all wrong. It is just Green and Purple - kind of like
some weird negative image. This also is how the final converted FLV
looks. The CS3 version of Flash video encoder converted these exact
same files OK (although the preview was only a blank screen, but
the final file was OK).
Has anyone else seen this and more importantly, did you
manage to solve the issue?
I'm running this on an iMac G5 with 2GB RAM - could this be a
PPC issue?

Sorry my computer AND media encover version. I run Creative Cloud on a new Mac Pro
File seems to render fine
Log info:
- Source File: ***
- Output File: ***
- Preset Used: Match Source - High bitrate
- Video: 1920x1080 (1.0), 25 fps, Progressive, 00:00:42:17
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:13:13
04/27/2015 03:55:51 PM : File Successfully Encoded
No errors reported.
And this is what I end up with.
Is that helpful?

Media encoder time remaining stops decreasing and processor drops to zero. Time elapsed keeps going up! File won't complete!

Please help anyone who can.
Firstly I know I have very little RAM on my system, only 4GB but I've been rendering the same kinds of files for weeks with no problems until the last few days.
They biggest issues is as follows:
My timeline in Premiere Pro CC 2014 has 1080p 50mbps MXF footage from a Sony PMW 200 and some similar footage replaced with an After Effects comp for green screen keying.
The clip, approx 2min, starts with a linked comp from after effects, then cuts to the mxf footage and back to a linked comp at the end.
I am exporting via media encoder to h264 1080p. The file rendered fine for about 40min with the processor at 50% approx. The processor then shot up to 99% for 10 mins and the render progress bar
went up to almost 90% complete.
Then the progress bar stopped, the processor dropped to 0%, time remaining is steadily climbing and so is time elapsed. I've tried pausing and un pausing the render que and nothing else is running in background.
I need these files rendered tonight!! I've tried this a few times and this problem keeps occurring sometimes with the remaining time shooting up to 74 hours!!
Can anybody tell me what I'm doing wrong?!
Windows 7 Professional (64 bit)
Dell Precision workstation 690
Intel xeon X5365 3ghz (x2)
4 GB RAM

Sounds exactly like what is happening to me. This is frustrating because it was a 30 hour encoding process and the place where it is stuck is right at the very end of the sequence on the 2nd pass, although there is still about 12% of the progress bar remaining. I guess that this is where it takes all its work and puts the separate files into the single video file. I really don't want to go through this again. The final video file is showing up though and is shown having the size that I am expecting it to be.
Any workarounds to somehow get this unstuck? I am hesitant to just try and open the file. I am going to try a couple of things and if I am successful at getting this to finish without restarting then I will be sure to post it here.
Also, I don't know if this has anything to do with this problem, but I looked at my system Activity Monitor, and there is a CPU process highlighted in red, it states:
Adobe QT32 Server (not responding)
Thirty minutes later...
I was incorrect above as to the actual problem. I paused the queue encoding that was stuck, then opened up the project again in Premiere Pro only to discover that there was an offline still image which I stupidly had renamed during the day. So I renamed the file back to its original name, reconnected the picture, saved the PP project. Then I started the encoding back up and still no luck.
So I paused the encoding again, went back into the PP project and rendered just the area under question, saved it, and exported it into the queue. Then just to be safe I went to the paused item in AME, and duplicated it adding another version into the queue.
Then I unpaused the encoding and ... SUCCESS!! Not sure which of the final steps did the trick, but I am guessing that it was the rendering of the part of the sequence that it was stuck on. Hope this helps someone.

Media Encoder rendering MP4 files with AAC and M4V files leftover

Hey all,
Just a quick question. My computers' media encoder has started rendering mp4 files and leaving the m4v and aac files there once the render is complete. The mp4 is fine but it's a bit anoying and messy that it's not deleting the files afterwards. Anyone familiar with this issue?
Thanks

Sorry my computer AND media encover version. I run Creative Cloud on a new Mac Pro
File seems to render fine
Log info:
- Source File: ***
- Output File: ***
- Preset Used: Match Source - High bitrate
- Video: 1920x1080 (1.0), 25 fps, Progressive, 00:00:42:17
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:13:13
04/27/2015 03:55:51 PM : File Successfully Encoded
No errors reported.
And this is what I end up with.
Is that helpful?

CS5.5 hangs on file import

I have been using PP for several versions and have never experienced any major issues until now. At some point in the last few weeks (cannot link it to a recent PP update, but that may be the case) I have started having extreme problems when importing files. It started on my laptop, then I experienced the same problem on my desktop.
I nearly always import .mov files and have had no problems in the past. Now PP hangs randomly on file import. It seems to work more often than not if I import one file at a time, but even then it may stop randomly on a file. If I restart it may successfully import the file it stopped on, or it may crash again. It is impossible to import a large batch of files at once, so working on a large project is now almost impossible. I cannot see anything in this forum that relates to it. I am running Windows 7 an PP version 5.5.0. In addition my laptop version randomly shows 'pending' against different files - this changes to other files if I re-start. If I try to re-link it can also cause a hang.
One other change in my workflow. I have switched from a Canon 5D mark II to a mark III. But I can read and edit the files succesfully and play them in other applications, just as with the mark II. But even with the mark III I successfully imported my first batch of files about a month ago and had no problems whatsoever.
Any ideas?

Update
I have been researching this further. There is a possibility that this is related to the new container format in the 5D mark III. This camera now allows high or low compression .mov files to be created. In the mark II they were all low compression. The last batch that I created was high compression. It is possible that PP is having trouble with these. It still randomly rejects files and randomly reports some as being off-line, yet the next time I connect they are back on-line. I created a batch of 10 with low compression and they loaded correctly, but have not tested this with a large batch of real files. I am also checking with Canon to see what has changed.
If anyone has any further advice or experience I'd be grateful. In the meantime it seems that the only way I can safely process these files is to run them all through the media encode and convert them to mp4 or something similar.
Further update
I am gradually answering my own question here. For anyone with a Canon 5D mark III you might be interested.
First batch of footage shot on 5D mk III set to 1080P high compression. This caused PP and Media Encode (ME) to crash frequently. Even footage already loaded came back with an off-line message randomly.
Test set of footage shot on 5D mk II worked perfectly in the same project. There are no compression options on the mk II.
Could not convert original batch with ME so used MPEG Streamclip to convert the batch of 100+. Conversion worked first time. Import into PP worked perfectly.
Shot a test batch of 10 with the mk III in low compression and they all imported with no problems.
This points to an incompatibility between PP/ME and the new 5D mk III low compression format files. I'll report this as a bug to Adobe. I have already reported it to Canon.

Media Encoder CC won't import a JPEG sequence to the queue

I am running Media Encoder CC 7.2.2.29 (64-bit) on OSX 10.9.4.
I have a JPEG sequence GoPro timelapse image sequence that I want to encode into a video clip. All files have a .jpg extension. They are 4000x3000 and have an RGB color space. The Color profile is SRGB IEC61966-21. All images are 3.9MB.
According to the ME help I should do the following.
To add an image sequence, choose File > Add Source. In the Open dialog box, choose the first file of the image sequence. Enable the Sequence Import checkbox for your file type, and then click the Open button.
I follow the instructions and select the first image in the sequence. The "JPEG File Sequence" checkbox is active and I check it and click the Open button. The dialog disappears and nothing happens. There are no warnings.
How does one get JPEG sequences to import to the queue?
Please advise.
-Travis

Yes, import into premiere work fine. The nice part about using AME directly is you don't have to have to create a project or use an old one every time you want to crunch a timelapse. Also, AME has this nice feature where it will autoname the output file IMG[FirstStill]-[LastStill] (ie IMG[GP001234-GP001297]). This was helpful because GoPros change the first number in the sequence every time you stop and start time lapse.

Adobe media encoder hangs using macbook pro yosemitie & CS6

i cannot crunch a premiere pro project using adobe media encoder....the media encoder starts crunching normally but hangs at random ....
i get the following clue in the activity monitor....PProheadless (not responding)
also unable to create ISO image file using Encore CS6
thanks

I know OSX 10.9 Mavericks introduced a power saving feature called App Nap which is meant to slow down applications that it determins are inactive (could also happen with minimized applications). This would mostly likely be the problem if your issue only happens in OSX 10.9... but if it happens in OSX 10.8 then it I'm puzzled.
Did you check the Console for any error messages?
Anyways, try disabling App Nap for AME first...
Go to your Applications folder
Expand the Adobe Media Encoder CC folder
Right-click on "Adobe Media Encoder CC.app" and select Get Info
Add a checkmark beside "Prevent App Nap"
Restart the application
You could also do the same for other Adobe applications.
-Pete

Growing file import and refresh issues

1) With files generated by our own MOV/op1a writers, we get different results with different wappers, different OS platforms and versions, and different storage filesystems, both using CC 7.1 and CS6.05
Quicktime files on the Mac, OS 10.7.5 to a Samba share: refresh will only work by putting Premiere into the background then bringing it to the foreground to force the update.
Quicktime files (any codec) on a win7 PC writing to an NTFS share: we get sporadic updates, although in about 98% of sessions, the file will update once or twice after import and then never again during that particular CC/CS6 session. Exiting the program, reopening it and loading the project again will update the duration. After closing the file, the duration updates instantly in both CC/CS6
-- For Quicktime files, it seems like some sort of cache file is written that does not get updatedand premiere looks at this instead of polling the current state of the file.
op1a XDCAM - on PC at least we get a sharing violation when attempting to open, much as in this discussion on the Adobe Community Premiere site: http://forums.adobe.com/message/4746601
op1a AVC-I not tested yet.
2) With Adobe Media Encoder CC doing the writing, we get no joy whatsoever. Only tested on win7/NTFS share
op1a XDCAM on import CS6/CC returns "file is open in another program" error.
op1a AVC-I on import CS6/CC returns "file is open in another program" error.
Quicktime (any codec) file import error or crash.
All types import correctly after the files are closed.
-- seems that the AME openfile() handle type is write-only, so Premiere can't open it for reading.
So...I guess my first question is, what growing file source has this feature been tested with, on which OS and storage filesystems?
There is virtually zero documentation and what little exists is very unspecific or contradictory...

Ken,
There are numerous posts on this subject. Currently LR treats same name, different extension files as sidecars of each other. Check out the numeroues RAW + JPG posts for example.
Import your files into different folders and then move them into the folder you want for now.
Hopefully this behaviour will be changed in the forthcoming 1.1 release mentioned by Jeff Schewe et al.

Media Encoder CC specify file output location doesn't work?

Hello everybody! When i render a video from Media Encoder CC the "specify output file location" only works if i go to preferences then select the folder,then when i reboot the PC it still says it's going to that location but doesn't. Does this happen to any one else? And how can i fix this? thanks !

Check your permissions-settings. It sounds like your preference file is is written to a destination that has specific read-write permissions. Or that it is erased when rebooting (schools often have this implemented)

Media Encoder Hangs on File Import and Playback

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