Media Encoder issues Photoshop 13.01 CS6

Hi
I was happily making videos last weekend. This weekend I went to render the fist vidoe and gotr an error message. "Could not complete the Render Video command because of a problem with Adobe Media Encoder". I amusing the default settings in the render menu. Adobe media encoder - Quicktime - animation hight quality - document size 1920 x1080 - document frame rate 29.97 - field order progressive - aspect document 1.0 - all frames.
Help!
Cheri

HI-
I'm running Windows 7. Details from Photoshop. I've restored my computer to an earlier date to see if something accidentally crushed the codecs. It's odd because i havent' used my computer hardly at all since i made the great videos two weeks ago.
Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3388 MHz
Built-in memory: 12279 MB
Free memory: 8942 MB
Memory available to Photoshop: 10992 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: Quadro NVS 295/PCIe/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
Video Card Number: 1
Video Card: NVIDIA Quadro NVS 295
OpenCL Unavailable
Driver Version: 9.18.13.3165
Driver Date: 20131023000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA Quadro NVS 295
Video Card Memory: 256 MB
Video Rect Texture Size: 8192
Serial number: 91198978352608597690
Application folder: I:\adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Cheri\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
I:\, 1.82T, 330.4G free
H:\, 1.82T, 820.8G free
Required Plug-ins folder: I:\adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: I:\adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
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   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
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   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
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   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
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   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
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   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
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   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
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   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
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   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
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   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2.1.2.1640
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
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   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
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   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
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   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
   wu3d.dll   U3D Writer   9.3.0.113
Required plug-ins:
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   ADM 3.11x01
   Angled Strokes 13.0
   Average 13.0.1 (13.0.1.3 x001)
   Bas Relief 13.0
   BMP 13.0
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.0.1 (13.0.1.3 x001)
   Clouds 13.0.1 (13.0.1.3 x001)
   Collada 13.0.1 (13.0.1.3 x001)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.0.1 (13.0.1.3 x001)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Difference Clouds 13.0.1 (13.0.1.3 x001)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.0.1 (13.0.1.3 x001)
   Embed Watermark 4.0
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   FastCore Routines 13.0.1 (13.0.1.3 x001)
   Fibers 13.0
   Film Grain 13.0
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   Glass 13.0
   Glowing Edges 13.0
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.0.1 (13.0.1.3 x001)
   Measurement Core 13.0.1 (13.0.1.3 x001)
   Mezzotint 13.0
   MMXCore Routines 13.0.1 (13.0.1.3 x001)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.0.1 (13.0.1.3 x001)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.0.1 (13.0.1.3 x001)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.0.1 (13.0.1.3 x001)
   Photocopy 13.0
   Photoshop 3D Engine 13.0.1 (13.0.1.3 x001)
   Picture Package Filter 13.0.1 (13.0.1.3 x001)
   Pinch 13.0
   Pixar 13.0.1 (13.0.1.3 x001)
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   Polar Coordinates 13.0
   Portable Bit Map 13.0.1 (13.0.1.3 x001)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.0.1 (13.0.1.3 x001)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
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   Save for Web 13.0
   ScriptingSupport 13.0.1
   Shear 13.0
   Smart Blur 13.0
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   Solarize 13.0.1 (13.0.1.3 x001)
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   Underpainting 13.0
   Vanishing Point 13.0
   Variations 13.0.1 (13.0.1.3 x001)
   Water Paper 13.0
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   Wave 13.0
   WIA Support 13.0.1 (13.0.1.3 x001)
   Wind 13.0
   Wireless Bitmap 13.0.1 (13.0.1.3 x001)
   ZigZag 13.0
Optional and third party plug-ins:
   Camera Raw 8.2
   Camera Raw Filter 8.2
Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

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We have also many clips that come to premiere from after effects throught dynamic link (masks that hide unwanted elements, this kind of things).
The point is that we decided to update to cc from cs6, and the hell's been unleashed...
We have converted premiere projects cs6 to CC, as well as each premiere project file, and in many clips that came from after effects the work has been alterated, we see fly's that we got hide, some other clips the image is totally distorted by something that before was a mask...many of the work is ruined...and it's not easy to detect because sometimes are little parts of image. It's like somebody's been playing with our compositions...if we reopen the cs6 version just before converting to cc everything's fine, after it's chaos... the problem is that we return to cs6 we will lose a month and could be critical...
When whe export in differents formats, (720p, 1080i, .mov, mpeg2, mpeg4, blu ray...) we have success 1 time each 10 (normally it get's stuck in a image or it pops up an error message of premiere), and if it succeed exporting, the export has strange artifacts like green or purple parts of the image that we cannot see in the timeline, and that disappear if we export only the affected part of the timeline...
None of this things happened before with cs6, somebody has the same problem? is there a solution? We are really disappointed with CC, it's very unpleasant to start to see flyes ant stuff that we had hided, especially because the changes are not evident and hard to detect.
Help!
Our computer:
Processor 2 x 3.06 GHz 6-Core Intel Xeon
Memory 32 GB 1333 MHz DDR3 ECC
Graphics NVIDIA Quadro K5000 4096 MB / BlackMagic Decklink Studio 2
Software OS X 10.8.4 (12E55)
everything up to date, we formatted and updated last week and nothing changes

Hello Jim,
Thank you for your answer.
Bye.

Can i upgrade media encoder only from cs4 to cs6?

I have a production studio licence.
thanks in advance
Angus

Ok thanks for the update...do you know of any other goid 3rd party apps for encoding that support cuss?
Sent from my Windows Phone

Media Encoder issues Photoshop 13.01 CS6

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