Media Encoder Mpeg2 problem

Where can I get an update for CS6 to include an update for Media Ecoder to allow me to format in Mpeg 4.
I tried downloads to no avail.  I just purchased the update last May and I want to use Media Encoder.

See this for details about what export formats are available depending on what other applications you have installed:
http://blogs.adobe.com/kevinmonahan/2011/09/13/installed-codecs-in-ame/

Similar Messages

  • Adobe Media Encoder Mac problem

    Hi folks,
    I've put off posting this for 2 months now in the hopes that I could figure it out myself by reading through the myriad of other posts on this, but I'm at the end of my efforts with no luck.
    First off, system specs:
    Mac Pro 2.8 GHz 8 core, 12 GB RAM, Leopard 10.5.8
    Adobe Prod Premium Suite CS4 latest versions
    Files: H264 1280x720 from Canon T1i, also same prob for any projects with footage from Canon HV30
    Problem: same old one that's been posted a million times-
    -click export and it opens media encoder, hit encode and it says "loading" for about 5 minutes, then gives the ole' "Could not read from the source. Please check if it has moved or been deleted" error
    Things I have tried or noted:
    -Uninstalled, Ran CS4 clean, removed anything (prefs etc) Adobe, Reinstalled
    -made sure no Red Giant demos were on the machine
    -repaired permissions
    I tried doing it on my Macbook Pro, and it works just fine, so the prob is specific to my mac pro
    If there is any other ideas for this, please let me know, I've seen numerous suggestions for Windows, but not for mac.
    One interesting thing is that Premiere crashed about a dozen times when I open it for the first time after an install, being an audio engineer, I have a ton of vst instruments on the machine, and it seemed like it would crash on initializing many of the plug-ins.  Native instruments in particular were bad, but after each restart it would move on to the next plug-in.  It did do this on the Macbook Pro as well though...
    This is getting very frustrating as I love working with Premiere, but the only option for me has been to open the project in After Effects, and export from there... far from ideal.
    Any ideas?  Any other info needed?  Thanks for any help!

    Well Harm, you are now official tech support for Macs too!!! (whether you like it or not
    I moved the vst plug-ins and voila, yellow export bar for the FIRST TIME in Media Encoder!!!!
    So for now, I might try figuring out which is the culprit, but I think I'll just move the plug-ins whenever it comes time to export.
    You have made my day!  (I just wish I would have asked for help months ago!)

  • Adobe Media Encoder CS4 problem with watchfolder.dll

    When i loading Adobe Media Encoder CS4, i have this error and application crash:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Adobe Media Encoder.exe
    Application Version: 4.0.0.0
    Application Timestamp: 48b3250d
    Fault Module Name: WatchFolder.dll
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 48b32139
    Exception Code: c0000005
    Exception Offset: 00008a83
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 1049
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160
    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
    OS Version: Windows Vista Ultimate SP1
    Processor: Core 2 Quadro 2,66 Ghz
    Memory: 4GB

    These directions are specifically for windows 7 x64
    It may be hidden since it's a system folder. You can get to it one of two ways.
    Either: Hit start button + r to get run, then insert  (C:\Users\Administrator\AppData\Roaming\Adobe\Adobe Media Encoder\4.0\) without the () and press enter. *This is assuming that your username is Administrator. If the folder exists it will take you there, even if it is hidden.
    Other way: hit start button on keyboard and type in "folder options". Press enter when it shows up in the start menu search. Click on the View tab then select "Show hidden files, folders, or drives" and uncheck "Hide protected operating system files".  This should enable you to see both the AppData and Roaming folder. You may want to undo these selections otherwise you'll see files you usually don't want to see. (thumbnail caches...)
    If neither of these methods work, let me know which folders you see in this directory "C:\Users", Administrator may not the account you're currently running on.

  • Adobe Media Encoder Install Problem

    Hi-
    I am encountering some problems when trying to start Adobe Media Encoder. It jumps to two successive "Adobe Media Encoder" install screens (one for the exporter, one for the importer) After some loading time, it displays an error message "Installation was unsuccessful. Restarting Adobe Media Encoder will trigger the installer again. Please contact Adobe Technical Support if this problem persists." It then goes to the Adobe Media Encoder screen.I can load files, and export them, but I am unsure what is wrong that makes it complete this "install/installation unsuccessful" sequence every time I try to open the program or export in Premiere Pro.
    I have tried re installing Premier Pro and Adobe Media encoder, and it does not work. Also, I have tried updating, to no avail.
    I attached pictures of the install screen, and the error screen.
    I am currently using a student liscence of Adobe Production Premium, Windows version.
    Thank you for the help
    Sam

    Please contact Adobe Technical Support if this problem persists.
    Good advise.

  • Adobe Media Encoder CS4 problem

    I having a ***** at Adobe
    I do have a lienced copoy  CS4 Design Premium. I down loaded premier  pro CS4 to demo it about 8 months ago and had not used it up to about 1 weeks ago. All that time Adobe Media Encoder CS4 did not work. I came back to the problem last week when I wanted to convert a video to a FLV file, did not work, I went through uninstalling and reinstalling Design Premium: reloaded parts of the the suite still did not work: went to the forums and tried every which way to get resolution nothing worked. This morning I opened up Premier  and  it world not open without serial key I was only a week into the 30 trial period. So I uninstalled premier. Reloaded the Media Encoder and guess what it worked. I am know looking at buying another product. Another thing while using the trial version I could not demo encore CS4.
    ****** off
    PS I have now uploaded the FLV to my website. I never had any problem with AME CS4 until I loaded Premier CS4
    Ian Cleland

    These directions are specifically for windows 7 x64
    It may be hidden since it's a system folder. You can get to it one of two ways.
    Either: Hit start button + r to get run, then insert  (C:\Users\Administrator\AppData\Roaming\Adobe\Adobe Media Encoder\4.0\) without the () and press enter. *This is assuming that your username is Administrator. If the folder exists it will take you there, even if it is hidden.
    Other way: hit start button on keyboard and type in "folder options". Press enter when it shows up in the start menu search. Click on the View tab then select "Show hidden files, folders, or drives" and uncheck "Hide protected operating system files".  This should enable you to see both the AppData and Roaming folder. You may want to undo these selections otherwise you'll see files you usually don't want to see. (thumbnail caches...)
    If neither of these methods work, let me know which folders you see in this directory "C:\Users", Administrator may not the account you're currently running on.

  • Media Encoder CS4 problem with h.264 QuickTime- Green flashes

    I have been using Premiere/Media Encoder CS4 on both a Mac and PC. I am having problems encoding using h.264 HD (720p) settings. These are the problems I have had:
    When I encode on both platforms (using many different settings) the video plays back fine on the latest version of QuickTime on the Mac.
    On the PC using the latest version of QuickTime the exact same video stutters and flashes green.
    When I downgrade my version of QT on my PC to 7.4.5 the video plays fine.
    With the downgraded version of QT and then encode the video again using the same settings. The video has the same mentioned problem on ANY PC with the latest version of QT.
    I would like to say that this is just a QT problem but when I encode the videos using someone elses computer with other software (Sorenson Squeeze) using the exact same settings the video works fine on all platforms.
    I need to distribute these videos online so I have no control over what version of QT people will be using to view the video so it is not enough just to say use the older version of QT.
    Thanks in advance for help.

    There have been several instances, such as you describe, on the forum lately. Do not recall any exact resolutions though. I'd seach for "green flashes," as that exact phrase has been used in many.
    On the PC using the latest version of QuickTime the exact same video stutters and flashes green.
    Is this with QT 7.6.2? Many had major issues with the QT 7.4.x versions and Adobe software. The QT 7.5.5 version seemed to fix most of those, but another user was having issues with it very recently, and there have been some, who have also had issues.
    It seems that QT will work with Adobe products for a bit, and then the next upgrade, or two, will fritz up the whole works.
    Wish this was not such a "moving target."
    Good luck,
    Hunt

  • Premiere pro CS4+media encoder CS4 problem encoding to WMV and MOV

    Hello,
    I am new to CS4. I lurked around the meanders of CS4 help and FAQ. In spite of the large help database I could not find a solution to my issue.
    I edited a little movie from shots I took during holidays. I edited in premiere pro cs4 and it is a bit faster than CS3 <yoohoo>
    However I want to export the movie as NTSC source to high quality download. In the Expot settings,  I wrote a file output of course so it can encode and compile the movie somewhere on my HDD and I did not touch anything in standad NTSC source to high quality download values and tabs. In the end the movie should be around 848 mega.
    I press OK, then Media Encoder pops up on screen. my project comes automatically in Media Encoder which is neat so I just had to click on start Queue but here is my problem...
    I can wait for 4 hours or more, Media Encoder status states Encoding but nothing moves forward. Elapsed time remains at 00:00:00, Estimated Remaining remains blank.
    Although something triggered my attention when I widen Media Encoder Source Name tab. It sounds like my project from Premiere Pro is placed in a temporary folder instead of using the regular save project file folder in ...>adobe>premiere pro>4>sebsofie2010b which strange.
    I try to place a picture of my issue and perhaps it will help everyone.
    This picture was taken about 1 hour and half after I tried to encode the movie for the fifth time.
    The status quotes "Encoding"...
    Thanks in advance for any help

    Hello,
    This is Song to an Illiad. I had to change Email address and password as I am switching provider soon.
    So Ok to bypass the issue at that time, I simply transfered all files to a jumpdrive and re-did the composition at a friend house. Although my problem persist and Thank you for the Wiki link it was helpful. Sherlock free ware discovered several erronous Codec. Do not ask me why, how, when please. I do not toy around with codecs and all I do is update software but I have several software going from Adobe to Autodesk series as well as Nero Light version that came with my Dvd burner.  Should I also mention I play video games when down time permits, as such I updated several time the DirectX software. Beside this, what is it called... Dvix or Xvid, well something like that... prompted me about 2 months ago to update to a newer version which I did. Finally I installed a freeware to export an avi type to another found on Cnet.com a few months ago as the file could be seen in Premiere pro but there were no Audio track seen in premiere while the client gave me his camcorder and I knew there should be an audio track, it was a sort of camcorder that records on a memory sticks which is why the camera was small. It was a canon but nothing more detailed than that. Anyway, I had the camera with no drivers whatsoever and I had a hard time to find the driver for free online which is why I found a freeware or perhaps was it a shareware or a trial (I am not sure), anyway it decoded and re-encoded the movie which it did successfully with lots of image loss quality but it was succesful. I know I deliberatly threw the shareware or trial straight in the garbage once I was done because I do not want this kind of junk on my PC. Perhaps could it be the issue with Media Encoder not able to start?!?!
    Here comes a couple of texts Copy/Past & image to describe what Sherlock found
    Codec Reporting Utility Output Text
    Date and Time: 26-Aug-2010 23:43:54
    System Information
    Operating System  = Unknown Professional (6.00.6002)
    CPU Descriptor    = Intel(R) Core(TM)2 CPU          6600  @ 2.40GHz
    CPU Clock Speed   = 2400 Mhz.
    Total Memory      = 4095 Mb.
    DirectX Version   = 10.0
    WMI Version       = 6002.18005
    ACM Version       = 5.00.0
    Video Codecs
      Adobe DVCPRO 100 Codec
         FileVersion       = 3.0.1095.1
         CompanyName       = Adobe Systems Incorporated
         FileDescription   = Adobe DVCPRO 100 Codec
         InternalName      =
         LegalCopyright    = Copyright (C) 2007
         OriginalFileName  =
         ProductName       = Adobe DVCPRO 100 Codec
         ProductVersion    = 3,0,1095,0
      Adobe DVCPRO 100 Codec
         FileVersion       = 3.0.1095.1
         CompanyName       = Adobe Systems Incorporated
         FileDescription   = Adobe DVCPRO 100 Codec
         InternalName      =
         LegalCopyright    = Copyright (C) 2007
         OriginalFileName  =
         ProductName       = Adobe DVCPRO 100 Codec
         ProductVersion    = 3,0,1095,0
      Adobe DVCPRO 100 Codec
         FileVersion       = 3.0.1095.1
         CompanyName       = Adobe Systems Incorporated
         FileDescription   = Adobe DVCPRO 100 Codec
         InternalName      =
         LegalCopyright    = Copyright (C) 2007
         OriginalFileName  =
         ProductName       = Adobe DVCPRO 100 Codec
         ProductVersion    = 3,0,1095,0
      AVI Decompressor
         FileVersion       = 6.6.6000.16386 (vista_rtm.061101-2205)
         CompanyName       = Microsoft Corporation
         FileDescription   = DirectShow Runtime.
         InternalName      = Quartz.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = Quartz.dll.mui
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 6.6.6000.16386
      AVI Draw
         FileVersion       = 6.6.6000.16386 (vista_rtm.061101-2205)
         CompanyName       = Microsoft Corporation
         FileDescription   = DirectShow Runtime.
         InternalName      = Quartz.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = Quartz.dll.mui
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 6.6.6000.16386
      Cinepak Codec by Radius
         FileVersion       = 1.10.0.11
         CompanyName       = Radius Inc.
         FileDescription   = Cinepak® Codec
         InternalName      = iccvid
         LegalCopyright    = Copyright © 1992-1995 Radius Inc., All Rights Reserved
         OriginalFileName  = iccvid.drv.mui
         ProductName       = Cinepak for Windows 32
         ProductVersion    = 1.10.0.0
      DivX 6.9.2 Codec (2 Logical CPUs)
         FileVersion       = 6.9.2.26
         CompanyName       = DivX, Inc.
         FileDescription   = DivX
         InternalName      = DivX
         LegalCopyright    = Copyright © 2000-2009 DivX, Inc. All rights reserved.
         OriginalFileName  = DivX.dll
         ProductName       = DivX®
         ProductVersion    = 6.9.2.26
      DivX 6.9.2 YV12 Decoder
         FileVersion       = 6.9.2.26
         CompanyName       = DivX, Inc.
         FileDescription   = DivX
         InternalName      = DivX
         LegalCopyright    = Copyright © 2000-2009 DivX, Inc. All rights reserved.
         OriginalFileName  = DivX.dll
         ProductName       = DivX®
         ProductVersion    = 6.9.2.26
      DV Splitter
         FileVersion       = 6.6.6000.16386 (vista_rtm.061101-2205)
         CompanyName       = Microsoft Corporation
         FileDescription   = DirectShow Runtime.
         InternalName      = Qdv.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = Qdv.dll.mui
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 6.6.6000.16386
      DV Video Decoder
         FileVersion       = 6.6.6000.16386 (vista_rtm.061101-2205)
         CompanyName       = Microsoft Corporation
         FileDescription   = DirectShow Runtime.
         InternalName      = Qdv.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = Qdv.dll.mui
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 6.6.6000.16386
      DV Video Encoder
         FileVersion       = 6.6.6000.16386 (vista_rtm.061101-2205)
         CompanyName       = Microsoft Corporation
         FileDescription   = DirectShow Runtime.
         InternalName      = Qdv.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = Qdv.dll.mui
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 6.6.6000.16386
      Intel IYUV codec
         FileVersion       = 6.0.6000.16386 (vista_rtm.061101-2205)
         CompanyName       = Microsoft Corporation
         FileDescription   = Intel Indeo(R) Video YUV Codec
         InternalName      = iyuv_32.dll
         LegalCopyright    = Copyright Intel Corporation 1992-1997
         OriginalFileName  = iyuv_32.dll.mui
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 6.0.6000.16386
      Intel IYUV codec
         FileVersion       = 6.0.6000.16386 (vista_rtm.061101-2205)
         CompanyName       = Microsoft Corporation
         FileDescription   = Intel Indeo(R) Video YUV Codec
         InternalName      = iyuv_32.dll
         LegalCopyright    = Copyright Intel Corporation 1992-1997
         OriginalFileName  = iyuv_32.dll.mui
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 6.0.6000.16386
      MainConcept MPEG Video Decoder
         FileVersion       = 1, 0, 0, 65
         CompanyName       = MainConcept AG
         FileDescription   = MPEG Video and Audio Decoder
         InternalName      = MCDSMPEG.AX
         LegalCopyright    = Copyright (C) 2001-2004 MainConcept AG
         OriginalFileName  = MCDSMPEG.AX
         ProductName       = MPEG Decoder
         ProductVersion    = 1, 0, 0, 65
      Microsoft RLE
         FileVersion       = 6.0.6000.16386 (vista_rtm.061101-2205)
         CompanyName       = Microsoft Corporation
         FileDescription   = Microsoft RLE Compressor
         InternalName      = msrle32.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = msrle32.dll.mui
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 6.0.6000.16386
      Microsoft Video 1
         FileVersion       = 6.0.6000.16386 (vista_rtm.061101-2205)
         CompanyName       = Microsoft Corporation
         FileDescription   = Microsoft Video 1 Compressor
         InternalName      = msvidc32.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = msvidc32.dll.mui
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 6.0.6000.16386
      MJPEG Compressor
         FileVersion       = 6.6.6000.16386 (vista_rtm.061101-2205)
         CompanyName       = Microsoft Corporation
         FileDescription   = DirectShow Runtime.
         InternalName      = Quartz.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = Quartz.dll.mui
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 6.6.6000.16386
      MJPEG Decompressor
         FileVersion       = 6.6.6000.16386 (vista_rtm.061101-2205)
         CompanyName       = Microsoft Corporation
         FileDescription   = DirectShow Runtime.
         InternalName      = Quartz.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = Quartz.dll.mui
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 6.6.6000.16386
      MPEG Video Decoder
         FileVersion       = 6.6.6000.16386 (vista_rtm.061101-2205)
         CompanyName       = Microsoft Corporation
         FileDescription   = DirectShow Runtime.
         InternalName      = Quartz.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = Quartz.dll.mui
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 6.6.6000.16386
      Mpeg4 Decoder DMO
         FileVersion       = 11.0.6001.7000 (longhorn_rtm.080118-1840)
         CompanyName       = Microsoft Corporation
         FileDescription   = Windows Media MPEG-4 Video Decoder
         InternalName      = mpg4dmod.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = mpg4dmod.dll
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 11.0.6001.7000
      Mpeg43 Decoder DMO
         FileVersion       = 11.0.6001.7000 (longhorn_rtm.080118-1840)
         CompanyName       = Microsoft Corporation
         FileDescription   = Windows Media MPEG-4 Video Decoder
         InternalName      = mpg4dmod.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = mpg4dmod.dll
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 11.0.6001.7000
      Mpeg4s Decoder DMO
         FileVersion       = 11.0.6001.7000 (longhorn_rtm.080118-1840)
         CompanyName       = Microsoft Corporation
         FileDescription   = Windows Media MPEG-4 S Video Decoder
         InternalName      = mp4sdmod.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = mp4sdmod.dll
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 11.0.6001.7000
      MSScreen 9 encoder DMO
         FileVersion       = 11.0.6001.7000 (longhorn_rtm.080118-1840)
         CompanyName       = Microsoft Corporation
         FileDescription   = Windows Media Screen Encoder
         InternalName      = wmvsencd.dll
         LegalCopyright    = © Microsoft Corporation. All rights reserved.
         OriginalFileName  = wmvsencd.dll
         ProductName       = Microsoft® Windows® Operating System
         ProductVersion    = 11.0.6001.7000
      Nero DVD Decoder
         FileVersion       = 4,11,3,7
         CompanyName       = Nero AG
         FileDescription   = MPEG-1/2/4 & AVC video decoder w/ DxVA
    What should I do? Can I just reinstall the codec from my Adobe CS4 Production Suite (Without) creating more issues and problems? It seemed the Wiki hints were helpful to pin point a problem but not always at giving solution.
    Thanks in advance,
    Seb
    P.S: Could Adobe throw a little software to download to ensure all codecs are what they should be like and prompt user to reinstall straight from our Dvds? It would be soo much easier that way.
    Seb

  • Media Encoder Update problem - cannot export video

    Hi, I just obtained a student license of Premiere Pro CS4, and I have a critical problem, I cannot export any videos.
    Every time I go to export a sequence, Premiere reminds me to update the media encoder.
    http://img172.imageshack.us/img172/7047/mediaencoderjz6.png
    I have done both as instructed, and successfully installed the latest update to media encoder, but Premiere still fails to export any video, or even open Media Encoder. I do not have this problem on my laptop, only on my home computer.
    I'm running Windows Vista, I have not installed any previous versions of premiere, my system spec is dual core 3ghz, 4gb ram, nvidia 8600gt.

    See:
    Support:kb407106 Error: "Encoding Failed. Could not read from the source"
    Cheers
    Eddie
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  • Flash Media Encoder Live Problem

    FME locks up good !  FME freezes . FME Stops sending streaming audio .
    // I hope this is posted in the correct forum.
    I'm using Adobe Flash Media Encoder Live 3.0.1.5963 .
    Windows XP Pro SP 3
    Pentium 4 3.06 ghz 'dual core' cpu
    1.5 GB rambus 800 mhz
    MP3
    44,100
    192kbps
    stereo
    When streaming audio, FME locks up good and stops sending audio, usually after 8 minutes.
    I have to force down my machine with the reset button.
    I even tried with no video. Same problem.

    Update:
    The same problem exists in Flash Media Encoder version
    1.0.1.460.

  • Premiere pro and media encoder CC problem

    Hi guys,
    I hope some of you can help me, I installed new version of premiere pro and media encoder CC and now none of them works, I can edit in premiere but as soon as I press export message apears ''sorry a serious error has occurred that requires adobe premiere to shut down'' when I try to open encoder it shut down on startup.
    I'm using old IMac 2.4ghz intel core duo, 2gb 667 mhz ddr2 sdram, ATI Radeon HD 2600 Pro 256 MB, OS X 10.8.5.
    This is the error report, please help:
    Process:    
    Adobe Media Encoder CC [946]
    Path:       
    /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC
    Identifier: 
    com.adobe.ame.application
    Version:    
    7.2.0.43 (7.2.0)
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [136]
    User ID:    
    501
    Date/Time:  
    2014-02-10 08:44:28.001 +0100
    OS Version: 
    Mac OS X 10.8.5 (12F45)
    Report Version:  10
    Interval Since Last Report:     
    1264 sec
    Crashes Since Last Report:      
    1
    Per-App Interval Since Last Report:  24 sec
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                 
    7E711766-8C55-00D3-811F-852F73421407
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    terminate called throwing an exception
    abort() called
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib   
    0x00007fff9483c212 __pthread_kill + 10
    1   libsystem_c.dylib        
    0x00007fff8d74ab24 pthread_kill + 90
    2   libsystem_c.dylib        
    0x00007fff8d78ef61 abort + 143
    3   libc++abi.dylib          
    0x00007fff96ff79eb abort_message + 257
    4   libc++abi.dylib          
    0x00007fff96ff539a default_terminate() + 28
    5   libobjc.A.dylib          
    0x00007fff8f49d887 _objc_terminate() + 111
    6   libc++abi.dylib          
    0x00007fff96ff53c9 safe_handler_caller(void (*)()) + 8
    7   libc++abi.dylib          
    0x00007fff96ff5424 std::terminate() + 16
    8   libc++abi.dylib          
    0x00007fff96ff658b __cxa_throw + 111
    9   com.adobe.dvacore.framework  
    0x000000010022814d dvacore::filesupport::DirHelper::Create() + 813
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    ==========================
    Edited by moderator to trim the crash report down to the essentials. Since these forums do not support attaching file (due to legal and security issues), we recommend uploading files using Acrobat.com’s Sendnow (https://sendnow.acrobat.com) or similar services (YouSendit.com, etc.)

    Hi mawe81,
    Thanks for posting on Adobe forums,
    Please follow this document  http://adobe.ly/1f2EHCg
    and let us know if this fix your issue or not.
    Regards,
    Sandeep

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