Media Encoder Offline Material (that is present) and constant conforming in each PP CC open.

Hello everyone,
I have a project with several sequence that I have been working for a long time (multicam basically)
Every time I try to render/encode any of the sequence the Media encoder is giving me a:
"Offline material is present in this export and will be encoded using the Offline Media graphic"
And of course thats not useful at all
Exporting the sequence, manually without the media encoder, give me a good result.
I tried with Premiere Pro CC v7.2.2 and CC 2014, and the behavior is the same.
I also tried to offline the media and link it back again, and the issue stays.
All the media is on a local hard drive (not USB/network)
Another weird behavior, is that every time I open this project, the conforming task starts all over again (also in both PP CC versions). I also, attempted the "Save cache close to the source…" setup, but the results is the same. It conforms every time I open the project (I can see the cache files created in the file system)
This conforming takes a lot of time and is a pain in the ***.
Any recommendation on how to troubleshoot this?
I need to create the final videos soon, and doing it manually (without Media Encoder) is insane (probably a week).
Regards,

Hi guys,
As there was no reply here, I tried to open a case with Adobe, but the guy from the support chat had no idea.
I was in there 2 h, and it only asked:
"where do you have all the media files saved?"
"Ok. Are they linked?"
This was actually answered on the initial problem description.
and after the last question, it just to rapidly close the chat session, and leave me with no answer.
Can anyone point me out how should I address this problem?
Whats the best way to get support from adobe (I'm a CC user)
Regards,

Similar Messages

AME CC 2014: "Adobe Media Encoder has encountered an unexpected error and cannot continue."

Adobe Media Encoder CC 2014 on MacPro "mid-2012" (MacPro5,1) running OSX 10.9.3 and getting this error when trying to launch Adobe Media Encoder CC 2014:
Adobe Media Encoder Error
Adobe Media Encoder has encountered an unexpected error and cannot continue.
Have uninstalled, reinstalled. Checked and fixed permissions numerous times. Tried removing all plugins and that didn't fix. Also tried editing the text listings within the .app for OpenGL and CUDA to remove all cards listed - that didn't fix anything either.
At this point it's uninstalled and "hopefully" everything will point to CC (non-2014 version). Adobe Media Encoder CC works fine. Adobe Media Encoder CS6 works fine.
Cannot find any other reports of this issue.

Progress in trying to fix. This workaround was NOT successful on previous attempts, but now appears to be working. Seems like the trick was to have AME CC 2014 started and open BEFORE doing any of this? As always, make sure all of your permissions are set properly - had done that numerous times previously. My issue was NOT directly permission related.
Navigate to the following folder:
You may see a file SHORTCUT that is invalid called "Presets":
Remove/delete this file. It's a broken shortcut.
Move a folder of .EPR files into the "8.0" folder. Call it anything except "Presets". Go to AME CC 2014 and quit. (I was greeted with another crash message.)
Open AME CC 2014 again. Your presets will not be loaded yet, but you should see an XML file that was created in your new folder like this:
Delete this file.
You should see a new folder also created by AME called "Presets". Move your .EPR files into this folder and delete the original folder. Quit AME CC 2014. (I was greeted with ANOTHER crash message.)
Open AME CC 2014. Your preset files should be there at the top under the preset browser:
Probably a good idea to keep a copy of those .EPR files elsewhere

Media Encoder rendering MP4 files with AAC and M4V files leftover

Hey all,
Just a quick question. My computers' media encoder has started rendering mp4 files and leaving the m4v and aac files there once the render is complete. The mp4 is fine but it's a bit anoying and messy that it's not deleting the files afterwards. Anyone familiar with this issue?
Thanks

Sorry my computer AND media encover version. I run Creative Cloud on a new Mac Pro
File seems to render fine
Log info:
- Source File: ***
- Output File: ***
- Preset Used: Match Source - High bitrate
- Video: 1920x1080 (1.0), 25 fps, Progressive, 00:00:42:17
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:13:13
04/27/2015 03:55:51 PM : File Successfully Encoded
No errors reported.
And this is what I end up with.
Is that helpful?

TS1702 I own an iPad (latest/64 GB/WiFi+3G) that has iOS 6.1.3 . The TED Talks app that was OK till recently now crashes each time it opens. I think this is after a recent update. I removed it from my iPad & re-installed it but its no use. Can anyone help

I own an iPad (latest/64 GB/WiFi+3G) that has iOS 6.1.3 . The TED Talks app that was OK till recently now crashes each time it opens. I think this is after a recent update. I removed it from my iPad & re-installed it but its no use. Can anyone help?

A good read. Have you done anything at all to resolve your problem. Reset? Restore?
By the way - "your products"... nobody here produced the iPhone, we are all just users. Apple is not here.

Media encoder messes up with green video and flashing frames

I've had this issue on three different computers now. I have Premier Pro CS4 with MP4 video in the timeline. Nothing too intensive. I export to Adobe Media Encoder with settings of H.264, 640x360, 30fps, square pixels, 3-6Mbps.
When I do this about half way through the encoding process the video goes completely green (have preview turned on to detect the error) and AME slows WAY down. Between long bouts of green video there are random flashes from frames shown earlier in the video. I've encoded full HD H.264 video on this machine in the recent past, so there's nothing wrong with the computer. Just like the other computers, something in the Adobe settings has gotten messed up. I'm not sure which component translates the premier pro project file to something AME understands (Adobe Bridge?). I tried a complete uninstall/re-install - no change.
I had Adobe Audition 2.0 installed briefly on this machine, but that shouldn't have messed anything up, right(?) I noticed that it installed Adobe Bridge, which would be a version much older than what shipped with CS4. Audtion was removed before I did the re-install of CS4. You would think that would repair Bridge to CS4.
My other thought is that the Mainconcept video codec installation is messed up. Does anyone know which files are involved and what date/time stamp I should look for to make sure I have all the correct versions? How do I re-install just the mainconcept codecs? There doesn't seem to be a straight forward way to do this in win7.
There have been other sightings of this issue on creativecow.net forums, but no definitive help. I now can't get my documentary rendered, so any help would be much welcomed.
TIA.

After days of uninstalling and re-installing...well...It turns out that PPro has a bug with H.264 (.mp4) files on the time line. I swapped all the files to the online versions (full HD, .mov, H.264, 50Mbps) and media encoder didn't crash anymore.
What's strange is that I used media encoder to create the offline .mp4 files for editing. The Mainconcept codec created the files, so you would think it wouldn't puke and die when using these files to encode the sequence to a final output - considering it's using the mainconcept codec to do it again. Dumb. There's likely a bug somewhere in the Mainconcept codec causing my intense headache.
So my issue is *kinda* fixed. I just need to find a better codec for intermediate offline editing. The full HD copies cause renders and encoding to slow down by a factor of 6. Adobe, if you're listening, please fix this.

Media encoder cs4 crashes by using Premiere (and conversely)

Hi !
I have some troubles with CS4 Media Encoder.
It was working fine some months ago when I used it for encoding with Premiere CS4 (with HDV and HD video files, sometimes wih video files more than 4 hours long).
Now, it crashes everytime (with the windows message : this program has to be closed), and I just want to encode a DV video (20 minutes of video) ...
But CS4 Media Encoder doesn't crash if it's launched alone. If I lanuch Premiere, Premiere than crashes with the Adobe windows send-reports.
I try to find solution on the websites, like deleting some files or changind folder names, the problem is still there.
Could you please help me with this issue ?
My computer uses windows XP.
Thanks a lot for your help !

I still have the problem, I can't export anything.
And I really need to finish my project soon and quickly but I can't :-(
I try to figure out on Internet how to deal with it, but each time there is a file I don't have, or a folder, or the solution doesn't work...
Please, if you know anything thank you to tell me

Cannot access mpeg in CS6.0.2 Adobe media Encoder. Have done clean reinstall and update still no luck.

I am running SC6.0.2 AME in several Mac Pro towers running 10.6.8. CS5 media encoder is fine with mpeg but cant get it to work in CS6. The mpeg option in the preset browser will not bring up the export settings dialog. The update from 6.0 to 6.1 was touted as a fix for this but it doesn't work. How can I get this to work?

https://www.youtube.com/watch?v=oJ0hz9JkLgM

Recently, w/ windows 7, firefox has begun taking a full 30 seconds to open ... and I have begun getting a dialog box warning that firefox is using too much memory.. advising that I close and re-start. Firefox used to open and operate really quickly.

avg says no viruses
oodles of free memory
wireless cable usually 4 out of 5 bars
hp dv7 laptop

avg says no viruses
oodles of free memory
wireless cable usually 4 out of 5 bars
hp dv7 laptop

I'd a error message about a security network connection that has not been correctly cleaned up each time I open the browser

Every time I open the browser an error message pops up, it says:
"The operation can bot be completed because of an internal failure. A secure network communication has not been cleaned up correctly."
The main difference I saw is that my home page, a customize igoogle one that needs login, is redirected to the main igoogle page because login is not successful and I had to manually do it. Even if I state to remember me, it doesn't work once I close the browser.

This is a known bug that will be fixed in beta 7. You should only get that error message the first time after updating Firefox. If you are getting it all the time, are you switching between different versions of Firefox?
Do you still have an earlier version of Firefox installed, and if you do does it use the same profile as the beta version. If you do that can cause problems since Firefox 4 handles extensions in a different way than earlier versions of Firefox. If you do have 2 versions of Firefox installed, you need to use 2 different profiles.

CC apps suddenly asking me to sign in and license the software each time I open an app.

It just started doing this and now I can't open any apps.
I'm paid up and have been using CC since July.
Please help so I can get some work done. Thanks!

82west, What seems to the issue, when you open the apps?
Are they installed properly?
Do you have admisntration rights on your computer?
Have you made sure you have your subscription active?
any screenshots of the error / issue?
- LP

New Media Encoder Error: video and/or audio filters are missing...

My colleague reported this error popup window while using Adobe Media Encoder CC (up-to-date):
"video and/or audio filters are missing and the rendered output may not match the original"
I've been seeing similar errors the past few days. I can't remember if the wording was the same in the errors I saw, but the circumstances were the same.
I've never seen this popup error before the most recent CC update.
Some background info:
I queued up multiple Premiere Pro pproj files as usual from within Premiere
without rebooting or deleting any cache or temp files or anything, I start the queue
I have no special plugins installed in Premiere. Vanilla CC install.
Windows 7, 64-bit
This error doesn't tell me what audio/video filter(s) are missing. The output files, once I dismiss this warning, are perfect.
The major problem: It stops the queue dead in it's tracks. Sure, it might seem handy to stop and give you a warning, but when it's a false report and there's nothing wrong, it's killing us, because we queue up multiple files for encoding overnight, and we're not here to get the popups.
What is likely causing this? Is it a bug that this is appearing so frequently? Has anyone else experienced this besides my colleague and I?
Thanks!

Update for anyone experiencing this issue:
We are still investigating the cause of the issue and would really like your help tracking it down. If you run in to it I would be happy to jump on the phone with you and preferably do a screenshare as well. If you want to run some tests for me, this is what may help us track it down:
0. Please make sure you are updated to the latest version of Premiere Pro and AME, which at this time are Premiere Pro 7.2.1 and AME 7.2.
1. Simplify the project. Create a copy of the project and eliminate anything in the project that isn't related to the sequence(s) you are exporting. Then run the encode again. If it still occurs, move to the next step. If it doesn't occur any more, repeat step one and only remove half of the unused items (sorry, this is giong to be a manual process). Rinse, repeat.
2. Open your sequence in Premiere and press Cmd/Ctrl + A to select all clips in your sequence. Right click and select Remove All Effects. Export again. No repro? Go to step 4. If it still repros, go to step 4.
3. Make all the media offline. Export again. No repro? Go to step 4. Repro? Go to step 5.
4. Send me a message with as much detail as possible. Even better would be if you could provide me a copy of your project file.
Your help in tracking this issue down is greatly appreciated. Thank you.

Premiere & Media Encoder show Quicktime presents but fail on encode

My Premiere & Media Encoder CS6 both show Quicktime presents but fail each time I try to encode directly to Quicktime with .mp4 codec.
Quicktime is installed on my machine, which runs Windows. I'm using Adobe Creative Cloud CS6.
Goal: to use the Quicktime format and sucessfully encode video sequences as .mp4 files at various settings.

BUMP! To this thread as I am still having an issue encoding QuickTime files. Below is a quick recap with some new information.
All testing is done on a system running Windows 7 Professional 64-bit SP1 with Adobe Media Encoder CS6, CC, and CC 2014 (same results across all versions).
The failure occurs after a few seconds of attempted rendering, with only the following message from AME:
"Encoding Failed
Export Error
Error compiling movie. Unknown error."
Important note: This problem DOES NOT exist on a similar system running Windows 7 Ultimate SP1. So it would appear the problem may be OS specific to Windows 7 Professional (although there are a few forum threads with people experiencing the problem on Macs as well).
That said, here's what happens on the Win7 Pro system:
QuickTime movie encoding fails at 1920x1080 both from a dynamically linked Premiere timeline and from a rendered file.
TESTS:
1) H264 video with AAC audio FAILED
2) H264 video with uncompressed audio FAILED
3) Uncompressed video with AAC audio FAILED
4) Sorenson video with uncompressed audio FAILED
5) Uncompressed 10bit YUV .mov with uncompressed audio WORKED!!!!!
Of course, a :30 second television commercial rendered this way is near 5GB and is not the way most broadcast stations want a file delivered.
To sum up: all of the HD presets and custom settings for QuckTime with any sort of compression, fail to render on systems running Windows 7 Professional.
Here is a link to a similar issue, but the solution listed did not work in my case.
Quicktime encoding using x264 encoder failing in AME 6.0.2.81 and Mac OS 10.8.2
Here is a link to the ongoing discussion about this on Creative Cow
PC H.264 Quicktime crash : Adobe Premiere Pro
Any insight is welcome.

Media Encoder Greater that 7.0 does not recongnise SD footage with correct pixel aspect ratio

Hello,
I logged this bug with Adobe last year but even through the latest releases the bug still remains and is a real issue for anyone editing in SD via Premiere Pro CC.
Effectvely when you create a PAL sequence within Premiere Pro CC using SD 720x576 pixels (4:3) you have 2 options to export, either Queue or Export. If you export the footage directly from the PP application to MPEG2 SD then the resulting files are perfect, however if you use the queue option and send it to Media Encoder then the resulting files are incorrectly interpreted and the resulting file looks squashed. I suspect the Media Encoder is defaulting to Square pixels and not 1.09xx which is the default for PAL SD 4:3
The issue only started on Media Encoder version 7.1 but I also checked 7.2 and this still has the bug.
I can't believe this is not effecting a lot of people and its taking so long to resolve. Adobe at the time acknowledged the issue but did not provide a time scale to fix.
If anyone has any words of wisdom I would love to hear from you. Maybe I am missing a simple workaround ?? Which could be to just export and NOT queue, however because I use the batch function a lot this is not always viable.
thanks
Steve

Hi Tom,
thanks for the quick response. I'll attach two screenshots -- one from PP and one from AME, both showing the same test chart, but distorted in AME.
Basically the given parameters are:
Sequence is D1/DV PAL, 720x576, PAR 1.0940, framerate 25
Export settings are: MXF OP1a, resolution + framerate same as sequence, IMX 50 PAL.
If you still require the preset file, I'll send that separately.
all the best
Daniel

Very slow Export to Media Encoder and Media Encoder connecting to dynamic link server

My flow is this: Open After Effects CC, import an image sequence, go to File > Export > Add to Adobe Media Encoder Queue...
Every other time i do this it will take 2-3 mins before Media Encoder even shows the splash screen, then it'll take another 1-2 mins to open.
Next, I'll select my custom preset over on the right side of the window, then hit the Play button to begin encoding. Sometimes nothing will happen at all, sometimes I'll see the Orange stripped bar on the lower left and the message Media Encoder connecting to dynamic link server and that'll last 5+ minutes and I end task to get out of AE and ME. Sometimes, ME will begin encoding right away and zip through the small animation sequence quickly without issue.
I have WIndows 7 Pro, I'm on a work network with access to the internet and AE has been updated 24 days ago. I have a subscription and I'm signed on. However, sometimes I do not have the Creative-Cloud icon in my systray.
Thanks,

Thanks. I have 16GB Ram, 64bit Win7, Intel(R) Core(TM) i7-3970X @ 3.50GHz 3.50GHz. AE is set to have maximum disk cache of 46GB. RAM reserved for other applications: 5GB RAM available for AE, PR, Pl, (some triangular icon [edit] which is ME ), Ps: 10GB. nothing else checked on that screen.
Typically just a mail client, 1 or 2 sessions of Firefox, 1 or 2 network folders open when i launch AE.
The last couple of times specifically, i had a 450 frame animation sequence at native 720p. then i added a curves layer on top of it in AE, then added two ~600x300px logos, one in each lower corner, then added a new solid layer which i used as a vignette. Finally over that i added a 720p still image which i held for another 15 seconds beyond the animation.
For the above, i ended-task, rebooted, brought it up again and it lauched ME quickly, then i got the stripped bar and connecting message until i ended task on that, then the 3rd time was the charm - everything opened quickly and it began to encode quickly.
The next three uses late afternoon yesterday were 150 frame animations at 480x270 and they all seemed to work fine. I created the sequence in 3ds max, then closed and went into AE. Then I'd close AE render another sequence, back into AE etc...

Premiere Pro CS6 extreme project bloating and Media Encoder

Hi there,
I'm interested in hearing if others are having this issue and if there's a fix. I first noticed this bug in CS5 and it hasn't changed in CS6.0.1. An editor I'm working with recently discovered the problem at the expense of a project being usable the day before clients are coming in to work on cuts.
Here's what's happening: we have a 20MB commercial project, no warp stabilizer in play, no frequent "save as..." commands being used, both of which seem to contribute to project bloating based on some online research. I've been using Premiere as a finishing timeline since CS5 and noticed back then, when we were making some settings in Media Encoder, that when you click and drag sequences into ME instead of using the "Add Premiere Pro Sequence" menu option, the Premiere project file size quickly increases and saves and autosaves start taking several minutes to complete.
We've been using the "Add Premiere Pro Sequence" method to send things to ME on this project but the editor was getting impatient the amount of time it was taking for ME to load the project and get to the point where he could pick which sequences he wanted to encode. He did a bit of research and found the click and drag method to be faster. After a handful of times using this method, the project size went from 20MB to 3.71GB. Our autosave folder is set keep 5 versions of the project and you can see the project size doubling from 477MB to 840MB to 1.6GB.
I was able to import the 477MB project into a new project and save it out at its original size of 20MB. However, this meant that we lost about 90 minutes worth of work. I tried to import the 3.71GB file overnight and it had made no progress when I came in this AM.
Reading online, I found that the "Save As..." command had previously caused some kind of duplication of preview file links in the project code. I opened up our 20MB project in TextWrangler and compared it to the 840MB project's lines of code. The 20MB project had 400k lines and the 840MB project had about a million. The difference appeared to stem from links to Preview files. I wanted to try to clear those out to see if I could get the project size down but, probably because of the file size, TextWrangler crashed.
Is there any way to clean out the bloat from these projects without importing into a new project? Also, are there settings in Media Encoder or Premiere that will prevent the bloat from happening when using the click-drag method of getting sequences into ME? We're using the "Use Preview Files" option, which greatly speeds up the compression in ME, but might be contributing to the issue.
Here are the machine specs:
Mac Pro 2.66 GHz 12-core
16GB RAM
NVidia Quadro 4000
ATTO Fibrechannel card
Blackmagic Design Decklink Extreme 2
Thanks in advance for any thoughts.
Best,
Jon

Thank you for your response.
-I tried exporting an AVI and the file exported succesfully but with a warning "Adobe Media Encoder Could not write XMP data in output file." The file plays fine though and is over 5.5GB. So that's odd that my h.264 which is under 1GB won't fully export.
-Yes, the same thing happens when exporting directly from PrPro instead of using AME.
-In this project I am using NO Dynamic Links.
-I have not installed any codec libraries.
-I do not use 3rd party plug-ins.
-My destination drive has several terabytes.
Thanks,
Nate

Media Encoder Offline Material (that is present) and constant conforming in each PP CC open.

Similar Messages

Maybe you are looking for