Media Encoder: outputs "Media Offline," freezes during H.264 Export

Hi,
I've been experiencing multiple issues with AME...firstly, on occasion when exporting timelines with linked AE comps, one or two of those comps will output with "Media Offline" frames even though the comps are online and fully playable in the timeline. I have to scrub through my output files now to ensure these frames aren't there, and I've had a few slip by, so this is a big issue that needs to be addressed. Exporting directly from Ppro works fine.
Secondly, when exporting H.264, AME just plain stops encoding in the middle of exporting. This isn't repeatable across different timelines, but if it does freeze on a particular clip, attempting to export that one timeline will always freeze at that same point. Exporting directly from Ppro works fine.
These have happened on multiple timelines, multiple projects, across two machines: a 2010 mac Pro and a 2013 macbook pro retina.

Hi Mark,
I did install the CC 2014.0.1 update and the issue remained. I had a colleague tell me that he experiences the same issue for Format= Quicktime, Codec= h.264 when he has the "limit data rate" option checked with a value. When I unchecked the limit data rate (of my standard 10,000 kbps 720p preset) I got a clean render devoid of the previously mentioned artifacts. However, it defaulted to a 70,000 kbps data rate which of course is higher than I'd like/need. For now I guess I'll be exporting .mp4 h.264, but I'm still curious why the limit data rate doesn't behave like it did in CS6.

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Help! FCP crashes during H.264 export!

Hi All,
I am using Final Cut Pro 6 and need to create a Quicktime movie file that is under 2 GB in size. The film is 2h 3m. The frame size should be 480x270 and 24fps. I am using H.264 as my compressor. To accomplish this, I am exporting from FCP using “Export with Quicktime Conversion”. I don’t know a whole lot about compression, so I have pretty much been experimenting. First I exported using the Bitrate setting as Automatic, but the file was over 5 GB. I then set the bitrate to restrict to 750kbps and the resulting file was 660 MB. However, I wanted to push it to right under 2 GB, for the best possible quality. I tried again with the bitrate restricted to 2000kbps. However, it takes so long to render on my computer (a few days each time), and happened to lose power during this render. So, since then, I have tried various times with these same settings, and every time FCP “Quits Unexpectedly.”
Since then I have tried various things to try to isolate the issue and determine what the problem is:
I have deleted all old render files, reset permissions and trashed preferences, and still FCP crashes during export.
I tried exporting a different piece of footage (30 second clip) with the same settings and it works great.
After breaking apart, rendering, seeing if it crashes, cutting that in half, rendering that, seeing if it crashes, etc., I've determined that the problem is happening in the last 15 minutes of the film.
I've been rendering with these attributes:
Compressor: H.264
480 x 270
2000kbps bitrate
AAC audio
I took that section of the film that was crashing on render and rendered just the audio and it worked fine. Then I rendered just the video and it crashes, so I've determined it is the video.
I tried rendering at a different bitrate with the H.264 codec and it still crashed during render again.
I also just rendered with two different other video compressors: ProRes 422 HQ and HDV 1080p24 and both rendered that section of the film fine.
This would leave me to believe that it is the H.264 codec at that one section of film crashing. Any idea why this might be, or how I can fix it?
Here are my conclusions:
-It occurs in the last 15min of the film
-Only occurs to video, not audio
-Only to H.264 codec
-Doesn't matter what the bitrate is at
-Deleting old render files doesn't fix it
-Trashing Prefs and resetting permissions doesn't fix it
-First noticed it after I tried rendering after my previous got killed due to a power loss in the house
If anyone has any input, I would greatly appreciate it! I have been dealing with this for weeks now and can't discover the problem. I am on my knees praying and begging because this whole film is caught up with this. I appreciate all and any suggestions! Thank you in advance and have a great day!

Thanks for the response!
I took the last 15 minutes, broke that into two 7-8 minute sections. Tried both and both crashed. Then took the first of those two sections (which I call 15/16 since it is the 15th section if the film is broken into 16 equal pieces) and cut that in half, so it was about 4 minutes long, and that crashed as well. The way the film was made is each scene is it's own sequence, and I then have all those into one full sequence (I'll reference that as TMUG-completed). That one sequence is then another sequence (TMUG-condensed), so I can then bump up all audio at once.
I have taken the sequence TMUG-completed, copied it, and pasted that into a new timeline, and rendered, but still got the crash. And all the render files have been removed as deep as they can go, going back to the individual scene render files.
Since each scene is it's own sequence, I can see that the problem is happening over multiple scenes.

Exporting from Prem CS6 through Media Encoder CS6 gives 'media offline' frames

Hi
I'm having problems with Prem and Media Encoder.
If I 'queue' the output of a project and use AME, wherever there are graphics laid on top of HDV footage in a PP sequence, AME is adding a red frame that says 'media offline' in several languages. If I 'export' from PP without using AME, it renders fine.
Everything looks good in the PP sequence, all files are present and work fine, so I deduce this is an issue between PP and AME.
Is this a known problem? IS there a workaround?
This system has successfully completed other projects recently. The overlaid graphics in this case are TIFFS, would that cause a difference?
I'm a long time PP/AME user - but CS4 on PC until recently when I bought PP CS6 for Mac, running it on a maxed out iMac.
OS and Adobe are fully up to date, and have tried a restart.
Thanks

Bump!
Nothing from Adobe on this?
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Media Encoder/Premiere Export Crashing During long file exports

I'm running Premiere Pro CC 2014 on a windows 7 computer--a Livestream Studio HD500. I use the computer to capture live video, which is saved as large AVI motion-jpeg files. I need to edit and export these files as compressed h.264 videos for upload to the web.
I am able to import these files into premiere and work with them, but the program crashes to desktop during any long export. I am able to export very short (1 or 2 minute) videos just fine, but anything longer will crash to desktop after a few minutes of processing. Media encoder also crashes when attempting to compress the videos prior to processing.
I have been able to circumvent this problem by compressing the files I'm working with in advance using virtualdub, but it adds an annoying step to the workflow that I'd like to eliminate. Shouldn't premiere be able to import, edit, and export compressed versions of these files without crashing?
Note: I've tried turning off GPU rendering and clearing my cache several times.
Thoughts? Much appreciated.

Maybe this problem?
http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-af ter-effects/

Media Encoder Freezing Up Mac When Exporting

Hello,
Not sure if this has started due to a recent Media Encoder update or from the fact that I've switched out my hard drive for a SSD model. It seems that now I can no longer use my Macbook Pro do do email or browse the web when exporting a video from either within Premiere Pro or from one queued in Media Encoder. When the export is in progress, the cpu usage on my Macbook is very low, yet I cannot use anything else. Once the encoding stops, all is fine again. The export preset I'm using is the H:264 same as source high bit rate. My source media and my output paths are both on an external Thunderbolt drive. Any ideas as to what is causing this?
thx

No one have any ideas on this? No one else with SSD drives on a Mac experiencing this?

Adobe Media Encoder 4.0.0.374 - Media Offline Error when encoding

My problem is a little urgent, so, if possible, i want a fast answer.
I edited my video in Adobe Premiere Pro CS4. When it was done, i tryed to export it, in File > Export > Media (Ps. In my program, i don't have File > Export > Movie). I set my video export settings, and then accepted. The Adobe Media Encoder 4.0.0.374 window appeared, with my project in the queue list. Then, i pressed in "Encode". First, the program is slower than normally to load the file, but i think it can be that my video is too long. After load, it starts to encode. After a time, in the preview box, appear the "Media Offline" ( and never is the same footage ) image, the same of Premiere Pro CS4. After a little, a "Encoding unsucceful. Unknown Error" appears, and the encoding stops. I don't know if is a Premiere Pro or Media Encoder error, so i posted here.
Considerations:
Before i encode, i ever verify (and fix if necessary) if all videos of the project is linked, but ever time i reopen the project, some footages ( never the same ) are unlinked, and i have to link again.
I tryed to encode various differents formats, like AVI, WMV or F4V, but in every time i get the error. I tryed even to export first the audio, then the video, separated, to link after, but only the audio is succeful exported.
I am using Windows 7 Ultimate, with a 4gb RAM, 1TB HD and Pentium Dual-Core 3Ghz.
I just got to encode with succes some times before. This is the first time it occurs.
I used the program (Premiere Pro) normally, some days ago, until 02/11. Since 03/11, it slowed. I just disabled all visual effects, disfragmented my disk, cleaned, and set the "Use more energy to more process" settings, but my program is still slow.
If needed more considerations, ask to me.
I just searched for similar problem, but dont got any result.
Sorry if my english is bad, i am Braziliam.

I have a similar problem. When I attempt to encode a list of clips, Media Encoder sometimes fails with a media offline warning. The media is just fine, nothing actually off line nor corrupted. If I elect to encode directly from Premiere Pro, the compilation proceeds normally. That's not practical when I have a list of clips and other things to do besides watch the creeping status bar.
My temporary fix was to uncheck the "import sequences natively" option. It's a little slower using the dynamic link, but it works, and my hair can start growing again.
This glitch appeared only with the latest update via Creative Cloud.

Some Media Offline, and No Sound in Video Export: Premiere Pro & Media Encoder

I have run into a couple problems:
First, sometimes when I try exporting an edited video from premiere, the video shows "Media Offline" even though it plays fine in Premiere. How could I fix this error?
Secondly, when I try exporting a different, longer-in-lenth video from Premiere, it shows NO Sound, despite there being sound in the ProRes file itself.
I tried restarting, clearing the cache and deleting the preferences - and it still isn't working. We also tried re-installing media encoder. I also tried contacting Adobe Support, and they haven't been helpful or responsive (My case number: 0186134420). Anyone know how to solve this one? Thanks!

See the last post and try it:
Media offline when exporting, but media online in PP?

AME encodes queue with "Media Offline" screen

Hi, sometimes AME encodes files with media offline screen, even though the files exist, while im batch encoding a bunch of videos. im wondering what i could do about that, or if there is any way to make AME postpone encoding a video that has any media offline? it is annoying because i wake up after leaving the thing on to encode overnight and find that some of the files have not encoded properly and have to reencode them. also it annoying because i cant trust that they will come out right and have to check every single file, frame by frame..
thanks in advance
-murphy

In AME preferences, uncheck the beckbox named "Import Sequences natively" and let us know if that works.
Unlike PPro, AME doesn't do media relinking so that could be one of the potential causes for this problem.
Another cause could be that you installed plugins in PPro that you didn't put in AME plugins folder.
Anyhow, please try unchecking that checkbox and let us know more details about your workflow - like what plugins you are using, what codecs are in your sources, what effects you are using, etc.
Also, if you don't want to encode media offline, there is a checkbox in preferences called "Don't encode sources containing offline media"

Error Message for "Media Pending" or "Media Offline"

This is INCREDIBLY frustrating.
It is my job at a church to produce broadcast-quality segments for our local tv stations for 28 minute slots. I am working with HD-quality videos, bumpers, audio files, etc. It takes my PC about 30 minutes to render each segment and I work with about 4 segments a week. Add that up, and it takes me two straight hours to render each finished product (not counting any edit work), all which have to be done in a day because we broadcast most of the stuff that happens on Sunday the following Tuesday.
That said, I render the final product, after everything has been through quality-control, through encoder because of the FTP option. When I leave every Monday afternoon, I start the queue for the four segments, which, in turn, will spit out the product and FTP it to our server at the tv stations.
But when I come in Tuesday morning and find that AME has rendered four USELESS videos because, instead of informing me when I started the queue there was something wrong with fetching the video files, it decided to render some stupid stock frame of either, "Media Pending" or "Media Offline" - which makes ABSOLUTLY NO sense, for when I open premiere or after effects, it renders quite fine through AME. You can't sit here and tell me that the rendering software requires the project to be open in Premiere or AE. That would be counter productive and impossible for anyone batch-rendering.
Here is what I need: Just a simple, "Hello, there was something wrong with fetching all of the media files in your project (blank, blank, blank) - please check your project file."
Thanks!

Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button,
navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.

Media offline...can't be!

I'm trying to export a short clip. The clip plays on the timeline. The clip plays in the Export Settings box, both in the Source side and the Output side. But when I complete the export I get the 'Media Offline' error on the clip. The media can't be offline, it shows up on the timeline.
Premiere CS4 on a MacBookPro. Footage is from an XDCAM EX-3. File>Export; Export Settings are quicktime format, codec is H.264.
A title on the timeline does show up over the Media Offline error.
What now?

Nope, download from Apple. That way you'll have the latest.
http://www.apple.com/quicktime/download/
This is usually wrapped up in Updates (under the "apple" menu) but going to the link above will allow you to update just QT without others that you may or may not want.
MP

Had to rebuild system: Media Offline (in red) on some clips. WTH? How to reconnect?

This is likely siple, but I'm stumped. My O.S. (Win7 Pro) became hopelesly corupted, so I was forced to reinstall. I'm done, CS5 back up and running, but I have a project that is acting wonky.
ABout a dozen of the clips in the timeline/sequence are RED and show as Media Offline. Now, when I open the project I don't get a popup looking for them. The clips are all AVI files and I have checked and yes, they are where they are supposed to be.
What is the process of having Premiere Pro understand where they are again? I'm not finding an answer that works.
Thanks again. I am sure I will have other questions.
Oh yeah, like, how do I get Media Encoder to stop using my SSD drive (my C drive) as the location where it does it's thing? You know... you Export to the Queue and it bring up Media Encoder and the sequence might be headed for the drive you tell it, but it clearly shows the C drive as the temp place or whatever. I made the change long ago, but now forget.

With system rebuilds, or when migrating to a new system, installed CODEC's are often forgotten. Project A worked, and then after the change, one gets the "Media Not Supported... " error message.
Glad that you found the issue. I will be doing, a couple of new machines, and hope that I have made adequate notes on which CODEC's I need to install on them.
That said, I have one caveat: often, a user is temped to just download and install an "all-inclusive" CODEC "pack," rather than step through the list, one at a time. I urge anyone to NOT do that. Install what you need, when you need it, and if there are commercial versions vs free versions, spend the few $'s to go "to the source."
Good luck,
Hunt

Media offline error message; Equipment

1) I'm running PE 8 on a PC with dual core AMD, 4 GB Ram, Vista Home Premium. I'm working on a short project with lots of short segments. I save frequently to avoid freezes which seem to occur when too many actions have been done. Nevertheless, everytime I get close to finishing, some of the clips will come up with this error message Media Offline which has to do with losing the file association. It's very tedious to reestablish the link, i.e. reimport the clips. Any ideas? Do lots of short clips create a problem?
2) I'm wondering if going to a faster, perhaps Intel rather than AMD processor, and/or going to Windows 7 would help. I hate to just throw money at this, including switching to MAC, but it's highly frustrating. Has anyone upgraded from VIsta and had things improve? Any other tweaks in terms of swap files, etc that might work?
Thanks,
Jim

Premiere Elements 8 is more of a resource hog than the previous versions -- but, with the 8.01 patch applied, it should run just fine on XP SP3, Vista SP2 and Windows 7. (Although many people report driver issues that lead to instability on the 64-bit version of Windows 7.)
If you can't get it to work, however, you can try an alternative, like Sony's Vegas MovieStudio 10, which costs about the same and seems to be less sensitive to Windows instabilities than Premiere Elements.
As for your media offline issues -- where is your media located? Is it on your computer's C drive? If not -- or if it's on an external drive that you have used Map Network Drive to assign a drive letter to -- your computer can lose track of the links to your media files.

Media Offline problem...

I'm having a problem with getting the dreaded red bar saying my media is offline. Seriously... I've read through past posts and still can't resolved my problem. I captured the media several days ago and have been working on/saving the project very consistently.
Today I went to try and go in to LiveType and for some reason 75% of my clips are now reading offline. So I read the forums and read what I needed to do to reconnect, but now I can't find anything on in my scratch disk folder even remotely related to my project.
What would have caused the clips to go offline? And why aren't they in the scratch disk folder?
I would appreciate any help. This is a project for work that is already way overdue.
Thanks so much!

Does anyone happen to know why my files wouldn't be in the Capture Scratch folder? Can they just delete themselves?
Yes, files do seem to go missing by themseleves.
Read the info on this previous post and follow any links:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=5030009
The info relates to Soundtrack but I think the priciple/bug is the same in your case. Loosing files occurs during the import/export process. At this stage, no clear answer is known. Just workarounds.
Al

Media Offline/Missing Files In FCExpressHD

Very confused. Edited footage and saved on External HD. Lacie 200GB...Been very careful to constantly save all work on External HD. Been on 6 week trip. Powered down Powerbook, unplugged everything including Ext HD and put away.... just returned. Got back into FCE HD and for no reason..I get the Media Offline and Missing Files message. What could I have possibly done to make this happen. I deleted NOTHING during my editing process and kept saving and saving..Now this!...What did I do wrong?
HB

If it's new the external may not be formatted
correctly to work with a Mac.
Is the format Mac OSExtended?
Al
Hello Al...
I resolved the problem...I physically went into my Lacie External HD..and found the FCE video file I was working on..double-clicked it, FCE opened and brought up all my files/images/video onto the timeline without a problem...
Nothing missing, nothing offline...
I don't know why, when I open FCE HD (FIRST) and go to File>Open or >Open Recent..after not being on-line for several weeks (out of town on trip)..I get these "offline or missing files" error messages...but when I go directly to my External HD...find the file, click on it..and it opens..I'm bewildered...
Anyway...I guess I shouldn't complain...everything looks OK...
Thanks again.
Henri

PE 7: Media offline and Crashing

My Adobe Elements 7 has been acting up a lot lately. Sometimes when I load up my videos and add it, the music will play but my video will freeze and I will have to restart it. Another problem has been the media offline screen. My files and such are in the same spot as when I uploaded them but yet they have the offline red screen. If I click on some of the footage with the red screens, they will pop up as if they are online again. The other ones I have to actually move slightly and then the original footage will pop back up. On the timeline they look like they are online with the raw footage but if I bring the red line over them the picture will come up as if they are offline. If I double click the raw footage they come up normally but on the actual edited screen they are the media offline screen. And just today after I went through and moved and clicked all the red screens for my video to actually show, I went to save to My Personal Computer, After I clicked save, my computer crashed and went to the blue screen. I was hoping this was a one time thing. After my computer re-booted, I went through my offline screens again, clicked save to my personal computer and the computer crashed again and went to the same blue screen. I have made videos before and never had this problem. It is also very irritating because the videos I make take about 2 weeks+ to make and now I can't even finish them. My operating system is Windows Vista. My computer is a Dell Studio xps system, new in August 2009. Any suggestion on how to fix this, is there an update needed? Hopefully something I can download.

Is your media on your C drive or on a second hard drive? If your media is being stored on a second hard drive --
particularly an external hard drive -- that could account for it showing up offline. It could be that, every time you start up your computer, your computer is assigning a different letter to the drive, for instance.
As for yoru crashes, that likely signals a more serious problem with your system. But it's hard to say what without knowing what type of camcorder your video is coming from, how fast your processor is, how much RAM you have and, especially, how much free, defragmented space is on your hard drive. It sounds very much like your system is choking because it lacks hardware resources or because the camcorder or media you are using is demanding more resources than you can provide (as when you use photos that are larger than 1000x750 pixels in size).

Media Encoder: outputs "Media Offline," freezes during H.264 Export

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