Media Encoder saying .mov clip is offline during export whn it isn't

Premiere Pro CC user here. Sorry for the lack of detail. I'm on break at work on a different computer and unable access the project until tonight but need an answer asap.
I'm trying to export a H264 video which renders and plays fine on the timeline in Premiere, only, when I queue the content on Media Encoder, I get a message saying that there is some offline content in the sequence, If I go ahead with the export, the said clip is displayed with a 'Media Offline' card.
The actual clip is .mov lower third graphic downloaded from a graphics site that I've never experienced problems with before and, as I said, it renders and plays fine on the timeline. Premiere never seems to have any problem locating it as it's stored in the same place as everything else. The only indication I have that there's anything at all different about the clip is that it appears purple on the timeline.
This might be something obvious but it's nothing I've ever come across and google isn't yielding any answers so I was hoping somebody might have a solution.

I have the same problem, it happens to me only with mpeg from captured the sony hvr and h.264 in mp4 format. Looks and plays fine in premiere pro, can export straight from premiere but when loaded into AME shows media offline.
Yesterday I tried this and it worked:
deleted media cache both ame and premiere pro
un-ticked "enable native premiere pro sequence import"
closed ame
closed premiere
restarted premiere and sent sequence to ame, everything works fine.
Notice: it only seems to happen when importing a set of large files, and trying to export while premiere is still conforming. maybe.

Similar Messages

  • Both After Effects & Adobe Media Encode CC giving are not letting me export.

    Dear All,
    Both After Effects & Adobe Media Encode CC giving are not letting me export movies.
    Some times they will, but after one file both programs give me the following error messages.
    After effects:
    “[file path and name].mov. An output module failed. The file may be damaged or corrupted. (-1610153464)"
    AME:
    "Can't read from source."
    I've went through the forum and found threads & pages discussing the problem.
    E.g.
    http://blogs.adobe.com/aftereffects/2013/08/solutions-for-problems-with-quicktime-files-in -after-effects-cc-12-0-because-of-conflict-with-dvcprohdvideoout-quicktime-component.html
    http://forums.adobe.com/thread/1252092
    After following all the tips and suggestions (from deinstalling quicktime components & audio components to completely reinstalling CC) I'm still experiencing the problems.
    Which leaves me in a bit of a squeeze. I need to export over 144 movies in the coming 2 days and the only way to do this is to quit and open media encoder (or AE) after each single export.
    Not really an option.
    Both problems have the process Adobe QT sever in common, I took this from the console:
    9/26/13 1:02:44.517 PM com.apple.launchd.peruser.501[171]: ([0x0-0x42042].com.adobe.Adobe QT32 Server.application[331]) Job appears to have crashed: Segmentation fault: 11
    9/26/13 1:02:44.672 PM ReportCrash[354]: Saved crash report for Adobe QT32 Server[331] version 7.0.1 (7.0.1.0) to /Users/martijn/Library/Logs/DiagnosticReports/Adobe QT32 Server_2013-09-26-130244_martijns-MacBook-Pro-2.crash
    System information:
    Retina MacBook Pro (Mid 2012) (16gb ram)
    Mac OS X 10.8.5 (12F37)
    Running Adobe CC (for teams), all apps are up-to-date.
    I don't no why Adobe puts out such a buggy piece of software (I know it has to with Apple's poor 32bit quicktime implimentation, but hey, this was known information no?).
    Upgrading to CC has given our office nothing but problems.
    Hope someone can help to find a work around until Adobe realeases a proper update and solves this problem once and for all.
    All help is much appreciated.
    Kind regards,
    Martijn

    Hello Tim,
    Thanks for the really quick response!
    Regarding the crash log: it doesn't reference com.apple.audio.CoreAudio (though it did before, so I followed all the steps in your blog post before I posted to this forum).
    I've uploaded the crashlog to:
    http://martijnlambada.com/TMP/AdobeQT32servercrash.zip
    If you want to inspect it. It mentions the DXV codec (which I also uninstalled), but the crash keeps occuring. Also I need to export to DXV since it's the only codec the d3 media
    server accepts (http://d3technologies.com).
    I followed all the steps in the troubleshooting steps.
    Codecs used: I've tried everything from animation to Apple ProRes (including: h264/motion jpeg/uncompressed). With all codecs the Adobe QT32 server keeps crashing (though I can't always reproduce).
    Export destination: Internal SSD (same as where the OS is installed on) + External raid (via firewire & thunderbolt) + external HD via usb 3.0 (tried everything).
    When does the problem start: Really hard to specify, sometimes a day without crashes, sometimes every export for days on end. Sometime after restarting (tried logging out, restarting, switching off and on the computer). With other programs running and with out. Now checking every process active when exporting, and comparing log files.
    Can you export to other formats: See question 1, sometimes I can, sometimes not.
    When you launch AE and/or AME, is QT32 Server running? At what point does it stop running?  Still runing when I open the program. It crashes when exporting (ofter after finishing the first export).
    What component files are in your Library/QuickTime folder?: Currently the folowing:
    AppleAVCIntraCodec
    AppleHDVCodec.component
    AppleIntermediateCodec.component
    AppleMPEG2Codec.component
    AppleProResCodec.component
    DesktopVideoOut.component
    DVCPROHDCodec.component
    DVCPROHDMuxer.component
    DVCPROHDVideoDigitizer.component
    DVCPROHDVideoOutput.component
    DVCPROHDVideoOutputClock.component
    FCP Uncompressed 422.component
    iChatTheaterPreview.component
    IMXCodec.component
    LiveType.component
    Hope this helps.
    Cheers,
    Martijn

  • Encore says file is not mpeg - Media Encoder says it is! Help please.

    Hi,
    This is all about the "file is not a valid mpeg" error.
    I'm using Encore 5 to author a DVD, with elements produced in Premiere 4, After Effects 4 and Soundbooth 5.
    Video has gone through Media Encoder 4 and audio through Media Encoder 5.
    Video is m2v and audio is ac3. There are not other formats.
    Check Project gives no errors on anything.
    When it comes to authoring the DVD, 4.67 gb have been used leaving 24MB free disc space.
    The first few times I tried to author the DVD, after initially reporting no errors, it then wouldn't burn a disc because it said one of the timelines used audio files of different formats. It didn't, but I put them through Media Encoder again anyway, which seemd to solve that problem, but who knows.
    (In the DVD Transcode Status, in the Project window, most ac3 files say Don't Transcode, but the three smallest - less than 1MB - say Transcoded [then Automatic in DVD Transcoding Settings]. Don't know why it does that or if that has anything to do with the authoring problem.)
    Anyway, now, every time I click Build, it works for a while but then gives "file is not a valid mpeg" error and stops. Doesn't say which file. ALL the files are mpegII.
    It will take me days to re-render all the files. Is there any way to find out which is the problem file - it doesn't do anything useful like tell you - or any reason why it isn't recognizing an m2v file which I can do something about, please?
    This is driving me crazy. Any advice will be much appreciated.
    Thanks in advance,
    Steve

    I have never mixed different Bit-Rate materials, on the same Timeline, and especially as I usually do one Timeline for each Video Asset (edited to be a "scene," or Chapter). I cannot tell you.
    What happens if you create one Timeline for one Asset, and then another for the remaining one?
    Does that change anything?
    I had been thinking that you had an MPEG that was out of the DVD-spec., but that usually results in Encore needing to Transcode again, to bring the file into spec.
    Good luck, and I wish that I knew more about mixing Assets with differing Bit-Rates.
    Hunt

  • Media encoder shows timeline as "footage offline" help?

    so i just reformatted my HD, and loaded on windows 8.1 last night,. i got CC 2014 installed again. so i import some avchd footage into PrPro, set up a new timeline, and i edit teh gfootage, looks fine. choose to export, i am able to see the preview in the export setting window, choose "queue" and when it bounces to media encoder cc 2014, the footage is now mysteriously offline. but it is not. because it was never offline to begin with. what gives? if i choose to just export in PrPro, it encodes fine. but for some reason, the bouncing to Media Encoder introduces problems. any solutions?

    I've just had this same error. All the media is present in the timeline. All of the media is on the local hard drive. Scrubbing through the timeline shows no offline media. Scrubbing through the timeline in the export window also shows no offline media. Yet final render finishes with a warning that "Offline media has been rendered using the "media offline graphic"."
    Not really sure what's going on here.

  • Media Encoder saying "The Adobe Product that installed Media Encoder has not activated"

    I'm using Captivate 6 and one of the applications installed alongside this is Adobe Media Encoder. I've recently moved to a new Laptop. I de-activated Cap6 on the old one and sucessfully reactivated it on the new one. However, when I try to run Media Encoder on the new laptop I get a dialog box stating that "The Adobe Product that installed Media Encoder has not been activated". Does anyone know how I can resolve this?
    Mike

    nominder,
    Start by making sure your products are updated to the latest versions.  Launch Premiere Pro and choose Help>Updates.  Do all the updates (if any) and restart the computer.
    As far as AME is concerned, you were one click shy of your desired goal - hitting the start button on AME.  AME works in the background so you can keep working in another Adobe application.  So the workflow is thus.
    within Premiere Pro - file>export media
    choose correct settings for your output type and click ok
    AME launches and ques up the render - click start...
    Hope this helps,
    Dennis

  • Premiere/Media Encoder crashing EVERY time I try to export project.

    Many of you have encountered similar issues, and I've scoured the forums with no resolve to my specific issue. Crashing every time I go to export in Premiere or ME. Using latest versions of both through CC--8.2
    On Windows 7, I've looked into the AppData/Roaming/Adobe/Media Encoder/<version #> solution--that folder is empty. Don't know why. Hidden files are turned on.
    Specs: Intel Core i5-4570 CPU @ 3.2 GHz
    Ram: 8 GB
    64 bit Windows 7
    Trying to export to H.264 --> .mp4
    This error message pops up roughly 75% through the process (Note: It's roughly around the same time there's a video transition effect in the project, if that counts for anything. Not sure it would, as I completed a project with at least 12 transitions last week, albeit much shorter than this one. 3 mins vs. 1 hr).
    Yes I'm using OpenCL.
    Someone help.
    Thanks.

    No, just that something went wonky with that one.  Try the Film Dissolve instead.  If that also has a problem, then it might be the clips and not the transition which is the cause.

  • Re: Movie Clip not working in exported interactive PDF. Can anyone help?

    I've imported a movie clip into an InDesign document, but when I've come to export it as an interactive PDF it isn't working. I've made sure the Button and Media box is clicked in the export options to include all. I've exported it as a flash file and that works fine, so I'm assuming everything i've done in InDesign is okay. Any ideas?

    Im having a the same issue, i have 2 f4v files inplace and one SWF. And when I export to a SWF and bring it back into indesign to be exported as an interactive PDF it the 2 f4v and SWF files in it will not work.

  • Adobe Media Encoder CS4--Missing part of interface in Export Settings

    Hi,
    I have a Windows 7 operating system on a 32-bit dell computer.  When I open Adobe Media Encoder
    I click on the Add button.  Then I go to Edit->Export Settings.  I am missing some of the
    options for instance: adding cue points, parameters, and filters.  I think it has a problem with Windows 7, but I'm
    not sure.
    There should be more options.
    I put in my installation disk, but it does not allow you to just reinstall this program.
    Does anyone know why this is happening.  It works on a computer running Windows XP.

    I cannot guarantee that it is not a software issue. Sometimes Matrox is an easy "target." However, with several other Matrox users having similar issues, it does seem that Matrox might be the common element.
    One of the issues with troubleshooting Matrox issues with PrPro is that few of the normal responders here have Matrox. Many tried the cards, and most unplugged them for various reasons. Some, like me, have never used them. That kind of limits the responses here, unless a Matrox-user, who has addressed such issues successfully, drops by with some tips.
    Good luck, and please update the thread, especially if you do get a "fix." Others will benefit, and I will learn something new!
    Hunt

  • Flash CS4: why movie clips are static when exporting to video formats ?

    Does anyone know why the movie clips are non animated when I export my flash animation into a video format ?
    Please see the next flash example I made: (4 KB)
    http://dl.dropbox.com/u/22717206/Flash/flash_movieclip.swf
    And now see how it looks like once exported into video format: (160 KB)
    http://dl.dropbox.com/u/22717206/Flash/Video_movieclip.avi

    You must need a suitable codec for that like DivX codec, it will also import the nested movieclip animations. otherwise  whatever you have on the main timeline is exported for avi. you will get the codec on the export settings for avi.
    Also check this link:
    http://www.adobe.com/devnet/flash/articles/flash_to_video.html

  • ProRes 422 MOV files offline in Adobe Media Encoder 2014 (but online in Premiere)

    The question is NOT about exporting PreRes files from a Windows PC, which is what I keep finding in my searches.
    My client gave me ProRes 422 MOV files. I imported them into Premiere Pro CC 2014. I could see and edit them fine. But when I export them via Adobe Media Encoder, they appear to be offline. BTW, other media sources exported fine, such as the PNGs and JPGs I cut to. (I don't think it matters, but I'm attempting to make h.462 mp4s, which I do all the time, and have done with ProRes sources before using CC 2014.)
    I tried exporting a short video clip (using same ProRes 422 source) from Premiere and it worked fine. Why not Adobe Media Encoder? I need to encode batches of videos with ProRes sources overnight, so exporting from Premiere is not a good option.
    I'm on a Win 7 PC and I have QT Pro and iTunes (which I think also installs codecs).

    Everything seems to be working fine now, though I don’t know why. I did update my iTunes (which I’d rather not even have installed on my PC because I never use it, but removing it seems to mess things up). I’ll also make sure to keep my QT updated. I thought it was because I upgraded to the paid version a couple months ago hoping to fix a similar problem, but again, it seemed to get fixed when I updated iTunes.
    Thanks for getting back to me!
    Bill

  • Media Encoder Offline Material (that is present) and constant conforming in each PP CC open.

    Hello everyone,
    I have a project with several sequence that I have been working for a long time (multicam basically)
    Every time I try to render/encode any of the sequence the Media encoder is giving me a:
    "Offline material is present in this export and will be encoded using the Offline Media graphic"
    And of course thats not useful at all
    Exporting the sequence, manually without the media encoder, give me a good result.
    I tried with Premiere Pro CC v7.2.2 and CC 2014, and the behavior is the same.
    I also tried to offline the media and link it back again, and the issue stays.
    All the media is on a local hard drive (not USB/network)
    Another weird behavior, is that every time I open this project, the conforming task starts all over again (also in both PP CC versions). I also, attempted the "Save cache close to the source…" setup, but the results is the same. It conforms every time I open the project (I can see the cache files created in the file system)
    This conforming takes a lot of time and is a pain in the ***.
    Any recommendation on how to troubleshoot this?
    I need to create the final videos soon, and doing it manually (without Media Encoder) is insane (probably a week).
    Regards,

    Hi guys,
    As there was no reply here, I tried to open a case with Adobe, but the guy from the support chat had no idea.
    I was in there 2 h, and it only asked:
    "where do you have all the media files saved?"
    "Ok. Are they linked?"
    This was actually answered on the initial problem description.
    and after the last question, it just to rapidly close the chat session, and leave me with no answer.
    Can anyone point me out how should I address this problem?
    Whats the best way to get support from adobe (I'm a CC user)
    Regards,

  • Premiere Pro error saying Media Encoder is not installed (it is)

    I'm trying to export a sequence from Premiere Pro CC 2014 to Media Encoder CC. After changing all the export settings to what I want in Premiere, I go to select the Queue button and receive the message "Adobe Media Encoder is not installed. Please download and install it to use this feature. Go to https://creative.adobe.com/apps". I have Media Encoder open right now. Any idea why they aren't communicating? I'm using a Macbook Pro btw.

    You need AME 8.0.1 to match that version of Premiere. The most up to date for both is 8.2.0. Try clicking on help-updates in each program rather that using CC updater.

  • Adobe Media Encoder CS5 APPCRASH

    Hi,
    I work for a television station, and we use Adobe Creative Suite 5 Production Premium.  Just recently for some reason or other our Adobe Media Encoder (AME) stopped working.  We primarily export files from Adobe Premiere as .mpg files.
    When we check to make sure we have the lastest version, Adobe says that everything is up to date.  I would rather not have to uninstall the whole suite and reinstall it if I don't have to.  I will include the Problem Signature below.
    Problem signature:
      Problem Event Name:                        APPCRASH
      Application Name:                             Adobe MediaEncoder.exe
      Application Version:                           5.0.1.0
      Application Timestamp:                     4c5bf70b
      Fault Module Name:                          WatchFolder.dll
      Fault Module Version:                        0.0.0.0
      Fault Module Timestamp:                  4c5be8ec
      Exception Code:                                  c0000005
      Exception Offset:                                00000000000121c5
      OS Version:                                          6.1.7601.2.1.0.256.48
      Locale ID:                                             1033
      Additional Information 1:                  cb30
      Additional Information 2:                  cb301b219f00a7389521aa91a1040f24
      Additional Information 3:                  d870
      Additional Information 4:                  d8706e5301f2031a9794be034fc115b2
    Any help would be greatly appreciated.  Thanks.

    I am still unable to get Adobe Media Encoder to work on our edit computer at the telvision station I work for.  I just did a clean install of Adobe CS5 using the Adobe Cleaner Tool before reinstalling.
    I tried to open Media Encoder to see if it would work and I have the same issues I have been having.  The error is below.  All I am doing at this point is trying to open the program.  It does the same thing when I try and queue a video file in premiere.
    Problem Event Name:    APPCRASH
      Application Name:    Adobe Media Encoder.exe
      Application Version:    5.0.1.0
      Application Timestamp:    4c5bf70b
      Fault Module Name:    WatchFolder.dll
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    4c5be8ec
      Exception Code:    c0000005
      Exception Offset:    00000000000121c5
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033
      Additional Information 1:    cb30
      Additional Information 2:    cb301b219f00a7389521aa91a1040f24
      Additional Information 3:    d870
      Additional Information 4:    d8706e5301f2031a9794be034fc115b2
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    I would greatly appreciate some help on this matter.
    Ryan

  • Issue with Pro Res sources when encoding in Media Encoder.

    There seems to be a big issue with Pro Res sources in Media Encoder. I've noticed that when exporting using the 'software only' mode my graphics and titles look horrible, they are pixelated around the edges and the compression looks bad. This issue only happens when it's being made from a Pro Res source, if I make the exact same file Uncompressed this issue is resolved. If I use the 'Cuda' option (which I already know is the better option) this issue is resolved. The thing is, in a work environment not all of our systems are Cuda enabled and I would like to use Media Encoder as a exporting option overall. I love Media Encoder, it's fast and easy to use but this Pro Res issue is huge because the majority of the time we are working in Pro Res. I also did a test out of Avid Media Composer to Media Encoder, I sent a reference file referencing the Avid MXF material and the issue is gone, this seems to my knowledge to be a Pro Res only issue. The settings I am exporting to is 960 x 540 h.264 and also .mp4. This is coming from a 1080p source and yes I do have the 'maximum render quality' checked for best scaling. I understand that Software only vs Cuda and Open CL use different algorithms when scaling but this seems crazy to me that it would look  this much worse.
    Anyways if somebody can please look into this that would be great, this seems to be an issue where I can't continue at this moment to use Media Encoder. Making my source files Uncompressed every time to do an export is just not a real workflow I want to do.
    On a side note I've also recently noticed on a clip that had text over a grey background that there are lines going all down the screen evenly when exporting to even a non scaled 1080p .mp4. Once again, this issue goes away with any format but Pro Res. The weird part is this happens even with Cuda enabled. This is why I am thinking Media Encoder is having some sort of issue with the Pro Res codec.
    I am on a current new 27'' fully loaded iMac with the latest Adobe CC updates.
    Has anyone else experienced this?
    thank you

    No, it is why advance users do not use the wizard.
    Have a look at OpenOffice.org and its form creation. Once you add your fields in OpenOffice.org, just export to PDF and the form fields will be named just like you named in them in OpenOffice.org and the drop down values carry over.

  • Adobe Media Encoder: introducing stairs (edge artifacts)

    Adobe Media Encoder: Is it fundamentally flawed?
    When exporting Flash content to video, I noticed that Adobe Media Encoder introduces artifacts around edges that have a sharp contrast. The problem does not seem to be affected by bitrate or other settings and if I frameserve the video from Premiere out to a command line encoder, the problem does not occur, which leads me to believe that there is a big problem within Adobe Media Encoder. Most users may not notice/experience the problem if they are dealing with live action footage, but if your project contains animation (esp. Flash animation), it is a HUGE issue, if you are trying to maintain picture quality.
    (Note: I've tried exporting on 3 separate hardware setups and I've even tried reverting to CS2 -> the problem exists in all of my tests)
    Can someone else confirm the problem? (The problem is clearly there when exporting to MPEG2, Windows Media)
    How to clearly recreate the problem
    In Adobe Flash
    Create a Flash project: 1280 x 720, 24fps, Stage Color: White
    Create two symbols: - a red circle with a thin hairline black stroke
    - a larger blue circle with a thicker black stroke
    Create 2 layers on the timeline, place an instance of each symbol on the timeline on separate layers and create a motion tween for each symbol so that they move both horizontally and vertically across the screen.
    Make the animation last at least 3-4 seconds and make sure the circles are not moving too fast.
    Set opposite easing values for each circle (one with 100, the other with -100)
    Export Movie... Bitmap Sequence...24 bit color, match screen.
    In Premiere, create a new project:
    Custom Settings:
    Editing Mode: Desktop
    Timebase: 24.00 frames/second
    Frame Size: 1280 x720
    Pixel Aspect Ratio: Square (1.0)
    Fields: No Fields (Progressive Scan)
    Display Format 24 fps Timecode
    Import the bitmap sequence. Select the first file in the sequence and check Numbered Stills.
    Place the Flash footage into a sequence.
    Export...Adobe Media Encoder.
    Try the following preset settings:
    - MPEG2, HDTV 720p 24 High Quality
    - Windows Media, HDTV 720p 24 High Quality
    - Quicktime, HDTV 720p 24

    Yeah, mp4 in HTML5 browsers is h.264 encoded - h.264 is a subset of MPEG-4 standard. More info here:
    H.264/MPEG-4 AVC - Wikipedia, the free encyclopedia
    For ease of use in AME, if you look at the right side of the UI in the presets, the Web Video > YouTube presets are the ones that will encode to h.264 with the mp4 extension.
    hth,
    Joe

Maybe you are looking for