Media encoder unable

Hi there,
I've a question: I've a problem opening Media Encoder "Unable to create workspace folders".
here are the instructions: go to /library/preferences/adobe/adobe media encoder/7.0/savedworkspaces.
if I go there and click, click. the map is empty. if I go to the map 6.0 it opens illustrator.
and if I try to open encoder with the shift key, I get an default.
I tried with the frameworks (previous community chat explanation) It doesn't work.
anybody with an Idea?
Thank you:)

Set the permissions for the entire Preferences folder to be writeable (not read-only).

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/Users/[user]/Library/Caches/Adobe*
/Users/[user]/Library/Caches/com.adobe*
/Users/[user]/Library/Preferences/Adobe*
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http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
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http://helpx.adobe.com/creative-cloud/help/install-apps.html see Update apps
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Media encoder unable

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