Media encoder update fail

I have been triying do the update for weeks and I keep getting "Update Failed", no error codes. I have upgraded to Mountain Lion, still the same. Now I have upgraded to Maverick, no change. All of my other CC programs are updating fine.

Vicraven if you are facing difficulties applying an update then please review the installation logs for that update. You can find details on how ot locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.

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Premiere Pro CC 2014 update and Media Encoder update fail to install

Hi -
I've been updating my CC applications. But PP CC 2014 and media Encoder say: "UPDATE FAILED". Naturally I cannot get through to Abobe. Does anyone have a suggestion?
Harry

Hi Harry,
Sorry, chat and phone support are closed on weekends for the video queue. We only have general support open on weekends. It's been this way for years. Sorry if that caused some inconvenience.
I hope you have solved your issue. If on Mac, you can update NVIDIA drivers in the NVIDIA control panel in System Preferences. AMD GPUs are merely updated when you update OS X.
Also, please check out the doc that was recommended: Installation failed. Error U44M1P7 | Updates
If you are still having trouble, contact us Monday through Friday 7AM-7PM PST here: Contact Customer Care
If you can't get your issue solved, send me a PM and I'll try and help.
BTW, I am not sure why your post is marked as correct. I do have that ability but did not do that. Sorry for that.
Thanks,
Kevin

Media Encoder update fails

I've got web premium cs4 running on 10.5.6 and have now had 3 failed attempts at updating the Media Encoder to version 4.0.2. I just get an Installation Incomplete dialog.
My current version is 4.0.1.078.
Any ideas please?

Since my last post, Adobe suggested I removed the entire Suite and reinstall. I did, but the problem persisted. They then suggested I use the CS3 Cleanscript and try again. I pointed out that my Suite is CS4 and asked if they meant the CS4 script but I'm still waiting on a reply...
To me it would make sense to use the CS4 script, but want to check so I dodn't have to go through reinstalling After Effects and Bridge CS3 if I don't need to. (Bridge CS4 doesn't work with the AE Browse Presets command so I have both versions on my system.)

Adobe Media Encoder update is available for this version

When I exporting a sequence in Adobe Premiere Pro CS5, there comes a screen appears and indicates that "Adobe Media Encoder update is available for this version."
I go to the page "www.adobe.com / go / updates and downloads" Adobe Media Encoder CS 5.5.1 for windows 64-bit "
Subsequently I start the download file and get a message "Some updates were not installed"
How do I fix my problem and get the latest update installed, or get Adobe Premiere Pro CS5 for not knowing modest and the available update for "Adobe Media Encoder"

I selected run as administrator, no effect.
I am using version 5.0.3, on win7 when i select help and update the adobe application manager reads "your aplications are all up-to-date", i would assume this is the current version.
No matter what i try to export from any project regardless of codec or output i receave this message
"an adobe media encoder update is availiable for this version of premierepro. to download the latest update, pleas run the adobe updater form the help menue orvosot http://adobe.com/go/updates."
I went to the help menue and selected help and i still get the adobe application manager "your aplications are all up-to-date"
thanks for the help

Export causes "Media Encoder update is available", though already updated

Summary: Export from within Premiere Pro CS5 ver 5.0.2 produces the dialog "Media Encoder update is available", even though the updater has already been run without error and reports "no updates available". Media Encoder version is 5.0.1. The export itself runs OK after dismissing the dialog.
Details: I updated Premiere Pro CS5 Production Premium from 5.0.1 to 5.0.2, using Adobe Updater. Running updater again (from either Premiere Pro or Media Encoder) produces a dialog:
Adobe Applications Manager: "Your applications are all up-to-date."
However each time I try to export a video (AVCHD 1080i/30 from Canon HF100), Premiere Pro gives this dialog:
Dialog: Adobe Premiere Pro
"An Adobe Media Encoder update is available for this version of Pemiere Pro. To download the latest update, please run the Adobe Updater from the Help menu or visit http://www.adobe.com/go/updates"
Media Encoder help/about says: Version 5.0.1.0 (64-bit)
Adobe Production Premium CS5, updated to 5.0.2
Windows Home Premium 64 bit
Motherboard: EVGA P55 FTW
CPU: quad-core Intel i7-860 @ 3.8Ghz, hyperthreading on, RAM: 8GB DDR3
CPU cooler: Noctua NH-D14
System disk: 300GB Velociraptor, 10k rpm SATA
Data disk: 2 x 1.5TB Barracuda, 7200 rpm SATA, RAID 0
Video: EVGA nVidia GeForce GTX-275 896MB, driver: 8.17.12.5721
Network: AT&T 6 megabit DSL (6 megabit down 512 kilobit up).
Media player: WMP 12.0.7600.16415, VLC 1.0.5
Browser: Chrome 6.0.472.55, IE 8.0.7600.16385, FireFox 3.6.8.

Thank you for your patience and feedback as well as installation info.
We are still looking into this issue, but we do have a solution for you.
To solve this issue, you can put a shortcut of AME application in PPro folder and then PPro can find AME and launch it without errors reported in this thread. Follow these steps:
1.       Using Explorer, go to the folder
C:\Program Files\Adobe\Adobe Media Encoder CS5\
2.       In that folder, you should find the AME application called
“Adobe Media Encoder” or “Adobe Media Encoder.exe”
3.       Right click on that file and select “Create Shortcut”.
A shortcut of that file will be placed in the same folder.
The shortcut file will be called “Shortcut to Adobe Media Encoder.exe”
4.       Copy the shortcut to your PPro folder.
Most users who have this issue have installed PPro to a different folder rather than the default installation location. Example: copy the above shortcut you created to E:\Program Files\Adobe\Adobe Premiere Pro CS5\
5.       Rename the shortcut from “Shortcut to Adobe Media Encoder.exe” to “Adobe Media Encoder”. If you have elected to show the file extension, it may have .lnk at the end of the file which should remain.
6.       If PPro is open, close it and re-launch it. You should now be able to launch AME from within PPro without an update reminder or other errors.
That should do it.
Please do let us know if this solution does or does not work for you.

Media Encoder Update Not Helping

I just installed the latest media encoder update to see if it would resolve the Quicktime Animation codec problem, but it did not. When encoding a still image sequence to this format with all quality options set to high, it drops half of the frames, and the result is pretty crappy. I have verifed with another program that the codec is working properly, so it is obviously a fault of adobe media encoder or Premiere Pro CS4.
rgds

Im having the same problem. Any hints on whats the next best codec to use? I need to render out a full res lossless file so i can encode it in squeeze. pro res looks ok but it falls apart in the encoder.

Adobe Media Encoder CC Fails To Dynamically Link Embedded AE Comps Within PR.

When launching a PR project in Media Encoder to kick off a render. The dynamic link engine loads the PR sequence just fine but during the render it fails to read any clips that were "relaced with AE comp", instead inserting an "offline media" plate. Launching the PR project and reviewing as well as rendering from within PR works fine. Please note that this worked fine in Adobe Media Encoder CS6.
*****Edit
In doing some tests to consistently replicate the problem, it turns out that AE CC has to be open WITH the replaced clip comps loaded at the time PR OR Media Encoder is running with projects that contain the "replaced with AE comps" footage. Repeating the test with AE CC closed at the time yields the "offline media" result. This is definitely a bug I'd say. AE should not have to be launched with the project files loaded up in order for any dynamically linked comps to work.
****Edit
Please note the entire product chain is CC. Thank you.

Update.....
Problem solved.
It turns out that any dynamically linked CC apps must be run by the same user on the same machine in order to work properly. In this case, PR and AME were being run as a standard user on the workstation while AE was being run as administrator via the shortcut launch properties. The latter being necessary to have certain plugins function properly in AE CC. Modifying the AE shortcut to not run as administrator resolves dynamic linking issues.
Although it can be argued that logically all Adobe apps should be run by the "same user" on the workstation, it would be nice for the dynamic link engine to be more "real world" about linking projects on the same workstation in the case where a particular resource needs to be launched as an administrator. Security considerations in towe, this ain't top secret government or banking data risk management folks. Lighten up. Maybe a little warning box that pops up and says "such and such needs to be run as administrator....do you allow?".....after all this is EXACTLY what the OS does anyway when you launch as anyone other than the administrator from a shortcut. Quite reasonable for you (Adobe) to simply cascade the behavior.

Media Encoder Update problem - cannot export video

Hi, I just obtained a student license of Premiere Pro CS4, and I have a critical problem, I cannot export any videos.
Every time I go to export a sequence, Premiere reminds me to update the media encoder.
http://img172.imageshack.us/img172/7047/mediaencoderjz6.png
I have done both as instructed, and successfully installed the latest update to media encoder, but Premiere still fails to export any video, or even open Media Encoder. I do not have this problem on my laptop, only on my home computer.
I'm running Windows Vista, I have not installed any previous versions of premiere, my system spec is dual core 3ghz, 4gb ram, nvidia 8600gt.

See:
Support:kb407106 Error: "Encoding Failed. Could not read from the source"
Cheers
Eddie
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Premiere cc & media encoder update and it doesn't use anymore 100% of cpu,why?

hi
i don't like always to update programs
but yesterday i update premiere to version 7.2.2 and adobe media encoder and others , in short i updated everything
well i started to render a video and i noticed that adobe media encoder (during the rendering) did not use all my cpu
in the prev , i used the 90% of my cpu
my cpu it's the last intel 4 core (8 vitual) 4Ghz
but the new verstion uses not more then 50% , don't know how much gpu does it use , can't find a program to monitor under w8.1 pro 64bit
what's wrong?
is there a way (option) to let media encoder to use all my 100% cpu?
is there a way to check how much gpu does it use?
thanks

Hi Thomas,
Thanks for your reply.
It doesn't appear to be the problem though. The encode I have running at the moment has been going for the last 13 hours and in the last two hasn't once got any further along!
Current elapsed time for a 30 minute film going to MPG2 is 13 hours and 18 minutes! Seems a touch excessive for just muxing!
Any other ideas? Would be really grateful for any advice as Adobe Media Encoder is becoming very unreliable and I have tonnes of encoding to do!
Many thanks

Media Encoder update 4.1 did not install correctly?

I updated Production Premium package to 4.1 when it became available, 31. May.
Now when I check updates, Adobe Media Encoder 4.1 update is still on a list. Somehow it did not install correctly.
It is working OK and version shows 4.1.0.107.
The only problem so far I've noticed is not connected to AME but Premiere: it do not accept .VOB files.
Similar hardware (PC) / software combinations are working OK with other collagues here in our studio.
If I install the AME update again, after downloading and installation "The updating process is finished"
prompt pops up, but the update installation is not complete.
What is preventing AME to install correctly?
Just now I can not uninstall the complete package.

First thank you Harm for trying to help.
I'm just learning to use this forum. Your most useful hint was on another thread, and
I could not give you points there. I've also found many of your other posts useful in these forums.
Thanks for those as well.
And because this is Premiere forum I prefer not to hassle with my After Effects problems here.
But no, I don't get full interface at all, just usual MS error message: "Color Finesse has encountered a problem and needs to close..."
I think the most apparent reason is my heavy project, vast amount of material, lots of HD compositions and only 32 bit XP with 4 Gigs of RAM.
When I tried to make a new HD project with less material, Color Finesse's full interface opened just fine.
And because my project's color correction needs were simple foreground to background balancing for bluescreen shots, I managed to do it with Levels.

Erroneous Constant Media Encoder Update Reminders?

I'm using the full Creative Cloud CS6 suite including Premiere Pro CS6 6.0.2. on an iMac 27-in. running Mountain Lion 10.8.2. For my money (literally ...), the whole Creative Cloud subscription deal has been a terrific benefit. But recently, when attempting to send Media to Encoder in PrPro, I get a dialog that sez a new Adobe Media Encoder is available for this program and I can download it via Help/Updates or via a provided Adobe link.
When I go Help/Updates, which opens Adobe Application Manager, I get the expected response that all my apps are up to date. When I downloaded the manual update and run it, I get an error dialog that sez I don't need the update:
Adobe Media Encoder CS6 6.0.2 Update
Update is not applicable. Error Code: U44M2P28
Also: When I click through the PrPro Encoder update advisory, I get the window for file settings. When I click on the Queue button, the file thinks for a sec and gets saved somewhere, evidently, but Encoder with its many options never opens -- and the file is not visible in the place it was saved. I have no standalone Media Encoder since upgrading from CS5.
Any ideas?
Thanx in advance.
DCR

See the following for explanations and solutions:
U44M1P7 - Updates :
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS :
http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manager-update.html

Why does Media Encoder suddenly fail so often?

I often will break up a project into several shorter clips and send them to the queue in Media Encoder. Lately, when I go to encode the files, Media Encoder will get through 2 or 3, and then I'll see a yellow trianglw with an exclamation point next to one of the clips and the word "fail" next to that. If I save my queue, exit Media Encoder, restart Media Encoder, reset that clip's status and start encoding again, it will work fine for another few clipws and then fail again. It only started doing this recently. The program gives me no information about what is causing the failure. what can I do to address this?
J. D.

Making a duplicate creates a new 'source', so that's why it works.
This was a common error for CS4, and I believe there was a fix or work around for it. Try searching around the forums a bit.

Media Encoder Update for Captivate Subscription

I see news that Adobe Media Encoder CC (7.2) is now available.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5703
When I check for updates within Media Encoder CS6 (version 6.0.3.1) that came with my Captivate 7 subscription it says there are no updates available, same case within Captivate 7 itself.
Should I use the update from the URL above or wait until it is enabled within Media Encoder or Captivate? I am assuming there would be an update.

Hello ,
Yes the updated version of Adobe Media encoder which gets packaged along with Adobe Captivate is CS6 (6.0.3.1) .
The link which you have shared is for Media Encoder cc version which gets installed along with cc appliations.
You will be able to install from the above link which you have shared with me if you have installed Media Encoder as a part of CC applications
Thanks and Regards
HImanshu Satija

Windows Media DRM updated failed to authorize

Nokia 5800 XPressMusic
Latest version of Nokia music
Windows vista SP2
When I download a song, the following error message appears
"The file or device is protected by Windows Media DRM and requires an upgrade to a Windows Media component to be downloaded or installed
Click OK to start this process with Adminsitrative priviliges"
I click OK, accept the UAC popup, and the following message appears
"The file or device is protected by Windows Media DRM and requires an upgrade to a Windows Media component to be downloaded or installed
Failed to authorise your PC - please ensure you are connected to the internet (0cC00D2736)"
I'm hopefully connected to the internet as I'm browsing these forums. I only got the phone today and was looking forward to using it as my music player, but so far these problems aren't making it easy!
Solved!
Go to Solution.

Hey guys, the problem is solved
I needed to manually change the value explained http://myitkb.net/3107/group-policy-prevent-windows-media-drm-internet-access.html here to 0, and then this should allow you tp update. I updated in WMP but Nokia music may be possible. Then when you click to play a song a nokia screen will pop up asking you to confirm username/password, and then you'll have your license.
Not the easiest problem to solve, but certainly not the hardest.
I managed to fix this problem with the help of the guys at #advice on irc.quakenet.org

Adobe Media Encoder CS5, fails on 2 pass f4v

Hi,
I have tried encoding several videos at multiple bitrates, including videos I have encoded successfully before in CS4.
They all fail about half way through the first pass when using VBR 2 pass. Just stop and show the error exclamation mark symbol.
I have no problem if it is set to one pass
I get this totally NOT useful error in the log, any ideas??????
- Source File: /Users/gasonmark/Desktop/6-9-2011 from marco h264 for f4v conversion/HoosierTPIR.mov
- Output File: /Users/gasonmark/Desktop/6-9-2011 from marco h264 for f4v conversion/HoosierTPIR.f4v
- Preset Used: Custom
- Video: 512x289, Same as source fps, Progressive
- Audio: AAC, 96 kbps, 44.1 kHz, Mono
- Bitrate: VBR, 2 Pass, Target 0.30 Mbps, Max 0.60 Mbps
- Encoding Time: 00:00:28
Mon Jun 20 01:07:48 2011 : Encoding Failed
Error compiling movie.
Unknown error.

Hi Todd, thanks for the reply.
I tried the suggestions in the link you provided by allowing adobe qt32 server.exe and dynamiclinkmanager.exe in and out connections. I even tried disabling the firewall temporarily altogether but it didnt help.
I dont have afterfx.exe or pproheadless.exe (I have the design Premium CS5 suite, so no after effects or premiere for me unfortunately)
Could it be something else causing the problem?
Regards,
Gareth

Media encoder update fail

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