Media Explorer Stopped Explor

After several years loyal use of his Zen Touch, I have upgraded my son to the latest Zen (32GB flash). On recieving this for his birthday, he loaded they supplied software onto his PC running Vista, plugged in his Zen and everything worked fine.
24 hours later, the Creative Media Explorer won't explore the contents of the MUSIC folder - this includes doing a "right-click-> explore". The versions of both the software and firmware supplied with the device are up to date and?match those available for download.
Any suggestions?
thanks,
DB

That was my first suggestion to him too - I don't know if he's tried it yet. But he made a valid comment - "if it screwed up once, after just 24 hours, what's the likelihood of it doing so again?". A system restore might be viable option now, only a few days into having the software installed - but what if it happens again in a couple of months time?
-db

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Message Edited by fanaticpat on <SPAN class=date_text>05-30-2005 <SPAN class=time_text>0:20 PM
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Message Edited by nichols088 on <SPAN class=date_text>06-09-2005 <SPAN class=time_text>05:33 PM
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