Media file error message trying to play files from WDMycloud on ipad

I am using a WDMyCloud networked hard drive to provide cloud backup for my Windows PCs. This backup includes my Itunes music library
Using the WDMyCloud app on my iPad(or iPhone) I can see the library is succesfully backed up onto WDMy Cloud and can see all expected songs listed.
Unfortunately when I try to open some of them on my iPad or iPhone using the WDMyCloud app I get an error message "Unable to play this media file". Some files do open OK
File formats are mostly .m4a or otherise .mp3 and I have experience of problems with both types of files.
I used to be able to play all WDMyCloud stored media files without any problem on my iPad/iPhone devices, and I am not aware of changing anything in iTunes/WDMyCloud or my Apple devices other than ensuring I keep up with the latest released software/version.
Interestingly, I copied a couple of files that would not play into Dropbox onto my PC. I then looked for them on my iPad and iPhone usingWDMycloud app and looked into synced Dropbox folder in WDmy Cloud and found the files and hey presto they play OK.
They also play on my iPad and iPhone if I go direct to the Dropbox app itself.
Finally,I can also access my WDmyCloud via my Samsungsmart TV since it is on the same home network and and the "problem" files will play OK on the TV.
With my limited technical knowledge, its not clear that there is any difference between the files that play and those that don't.
Grateful for any advice on what I might be able to do to fix it so all my files will play
Many thanks

I see. I understand Cisco just recently released this model in the market so probably there would be more tests to be done for further isolation and come up with a fix solution if proven to be really an issue. I guess for now we'll stand by for updates and just make the best out of Cisco's one of the top of the line routers.

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Media file error message trying to play files from WDMycloud on ipad

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