Media Files do not appear in Library

Hi,
I am running essentials 2012 r2. I installed the media streaming pack. From the server console, and via windows explorer, I copied music, videos,and pictures into the applicable "\serverfolders\" sub-folder (created by windows during
the media streaming pack install). In the dashboard settings - media tab, I confirmed that those specific folders were set as "Yes" for streaming.
However, irrespective of the device I use on the network, the media files are not available to stream. This includes from windows media player in windows 8.1 machines, where the my essentials 2012 library shows up, but clicking on the library results
in a response of "no files".
Thank you in advance for your help.

Hi,
Based on your description, I understand that you can find this Digital Media Server (Windows Server 2012 R2
Essentials with Media Pack installed) under Network on client computers. However, you can’t find any music, videos or pictures file via Media Player. If anything I misunderstand, please don’t hesitate to let me know.
Please open Dashboard, navigate to STORAGE tab and select Server Folders. Under Server Folders, please open
Music folder, Videos folder and Pictures folder, then check if those files which you copied exist in those correct folders.
In addition, did you enable RWA (Remote Web Access) on the server? If enabled, please logon RWA and check if
those music, videos or pictures under Media Library in RWA webpage.
If anything I misunderstand or any update, please don’t hesitate to let me know.
Hope this helps.
Best regards,
Justin Gu

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hello,
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i made some changes and i dont see the errors that i mentioned above any more. but still some problems..
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regards

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Media Files do not appear in Library

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