Media Manager does not work

I have an 8700C.  I installed Blackberry Desktop Manager V4.6.0.12 and I have V4.2.1.96 (Platform 2.3.0.79) OS installed on my device.  When I go into the Media icon in Desktop Manager I have a split screen with Media Manager on the left and Blackberry Media Sync on the right.  The Start button for Media Manager is grayed out.  I installed Media Sync, was told to install iTunes, and then told my device is not supported for Media Sync.  I have not been able to get Media manager to work since Desktop Manager version 4.1 or 4.2. 

Hi and welcome to the forums,
I would recommend doing a clean uninstall of the DN v.6 with Media Manager,using the following:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
 Reboot the PC, and download and install  DM 4.6 without the media manager. If you search the forums you will see that media manager is not very stable. Personally I use the drag and drop method through Windows (must have media card installed,) very quick and efficient.
Media sync is compatible with your phone and can be downloaded as a separate program here:
http://na.blackberry.com/eng/devices/features/media/mediasync.jsp
Media sync does work well with your music management. However, Itunes with DRM are not able to be transferred to the Blackberry.
Please let me know if you need any assistance!
Thanks
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