Media Manager GRAYED OUT in Desktop Manager 4.6

I bought my first Blackberry, an 8320 Curve, a few weeks ago. It came with Desktop Mgr 4.3 which didn't include Media Manager. So when I bought and installed a 4 Gb expansion card in my Curve, I downloaded the 4.6 Desk Mgr update WITH Media Manager.
But when I click on Media Manager on the main screen, I get a page divided in half, with Blackberry Media Sync on the righ, usable, and Media Manager on the left, all grayed out including its start button.
I installed the Blackberry Media sync, thinking this would give me access to Media Manager, but it didn't. I've found a number of posts reporting this problem on the net, but no proper solution to it posted yet.
What am I doing wrong? Thanks!!

I understand your frustration as I spent hours on this already. I installed and uninstalled at least 5 times. The solution is quite simple. Once I got this working I didn't try the sequence in a different order which likely doesn't make a difference however this is what I did.
1. Uninstall the device software
2. Uninstall the desktop software
3. Log into the administrator account (not an account with admininstrator rights)
4. Install the device software (ensuring you have the media manager version which can be found on the blackberry.com website)
5. Install the desktop software and suddenly the media manager starts loading
I certainly hope this helps. I'm certain the order of the installation is irrelevant and that the account being used to install the product is the issue.
Good luck!

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Just to make sure, did you all download the Desktop Manager that came with media manager?
Try going through the installation again but this time instead of choose the "Typical" option choose the "Custom" one. When you get to the screen with the dropdown arrows in the middle make sure the Media Manager doesn't have an X next to it. Choose the option to run it from the computer.
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Message Edited by jmrmb80 on 06-01-2009 12:33 PM
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"htown" <[email protected]> wrote in message
news:e6lkid$7lb$[email protected]..
> Does anybody know why Extension Manager (Manage
Extensions under Commands)
> would be grayed out? I have rebooted the program and
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>
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>
>
>

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DesktopManager Software v4.6 (w/ MediaManager)
WinXP Pro, Service Pack 3
Pentium 4, 2.80GHz
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Hi,
Cleanboot your PC
make sure all firewall anti virus programs are off
Clean your windows temporary files
Start desktop software.
Please let me know how it goes!
Thanks
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Hello BB Community,
As of this morning, I can't use my Blackberry curve 8310......for anything.
My problems started just as I was about to do a routine USB cable sync between my BB and Outlook.
I was informed by Desktop Manager v 4.7 that OS 4.5 is available.
I delayed the sync, and start the update process.
Everything............. except my BB restart and data reload.......... completed flawlessly.
Then a message says the update has failed, & the entire thing halts.
So, I wait a while then pull the USB cable & turn off the BB.
Turn on......the result was hourglass & white screen.
Removed & replaced battery....result was hourglass & white screen.
Restarted PC and connected BB...........result was hourglass & white screen & Desktop Manager does not recognise BB Connection, but Windows XP sees BB media minus folders.
Reinstalled Desktop manager....... still not recognising BB USB connection on the main screen.
Even though I have all the information saved in Outlook, I am getting desperate.
QUESTIONS:
Is there anything I can do to get my BB curve 8310 operational again?
Should I consider reloading an OS?
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The unit's previous startup screen used to show a T-Mobile image.
Should I download the UK T-Mobile OS upgrade?
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2121311berry

Good luck, this will work... I have done it many times.
Be patient with JLCmder. If it does not work at first, keep trying, I have seen it take 20-25 tries before it "connected".
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Media Manager GRAYED OUT in Desktop Manager 4.6

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