Media Manager missing (not highlighted) in v4.7

My first blackberry - a Bold 9000 and V4.6 from the CD but had issues originally with PC syncronisation therefore loaded 4.7 from the web. After much time spent on the phone with Orange (dialled 328) we got it working and all has been fine until today when I want to move pictures and video from the Bold phone to my PC. The Media Manager is grey-ed out from V4.7. Any ideas what to do?
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1) you don't need the Media Manager if it's just to put some media files on your device :
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
2) if you really need the Media Manager, you have to uninstall your today Desktop Manager, and download the bundle "Desktop Manager + Media Manager". You can do that by clicking on the "SOFTWARE" button on top of this page, then on the bottom right corner for Desktop.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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Media Manager does not work

I have an 8700C. I installed Blackberry Desktop Manager V4.6.0.12 and I have V4.2.1.96 (Platform 2.3.0.79) OS installed on my device. When I go into the Media icon in Desktop Manager I have a split screen with Media Manager on the left and Blackberry Media Sync on the right. The Start button for Media Manager is grayed out. I installed Media Sync, was told to install iTunes, and then told my device is not supported for Media Sync. I have not been able to get Media manager to work since Desktop Manager version 4.1 or 4.2.

Hi and welcome to the forums,
I would recommend doing a clean uninstall of the DN v.6 with Media Manager,using the following:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Reboot the PC, and download and install DM 4.6 without the media manager. If you search the forums you will see that media manager is not very stable. Personally I use the drag and drop method through Windows (must have media card installed,) very quick and efficient.
Media sync is compatible with your phone and can be downloaded as a separate program here:
http://na.blackberry.com/eng/devices/features/media/mediasync.jsp
Media sync does work well with your music management. However, Itunes with DRM are not able to be transferred to the Blackberry.
Please let me know if you need any assistance!
Thanks
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Verizon Media Manager will not start automatically with Windows, even though it is set to do so.

Verizon Media Manager will not start automatically with Windows, even though it is set to do so. This started with the latest update. I see that the desktop icon for Media Manager now has a security shield on it, and it requires UAC confirmation when you start it, which I don't remember the old version doing.
One thing I noticed, msconfig.exe shows that "C:\Program Files\Verizon\McciTrayApp.exe" is set to start at Windows startup, but the desktop icon used to start Media Manager manually has a target of ""C:\Program Files\Verizon\Verizon Media Manager\Release\Verizon Media Manager.exe" Verizon Media Manager".
I don't remember what the previous version was, but this one is 9.4.86. It asked me if I wanted to update it a few days ago, and I said yes.
I am running Windows 7 Home Premium.
Solved!
Go to Solution.

Try setting the startup option to off and then to on again. It looks to be pointing to a wrong location.
Attached is a partial screen shot of my msconfig setting.
Attachments:
media manager startup cmd line.jpg ‏18 KB

VCast Media Manager Will Not Download Purchased MP3 Album to PC

VCast Media Manager Will Not Download Purchased MP3 Album to my PC, but has deducted the purchase from my account. Clicking Download Manager tab gives the message "Please sign into the store", even though I am logged in.
In the past when this problem occurs Loging out and Login In to the store has worked and started the download , but not this time. There is no tab on the Shopping Cart to Log out of Store. I have tried exiting and restarting VCast Media Manager and also rebooting the system. I am running VCast Version 1.5.0 Build 1652 which is reported as the latest. System is meets all requirements Windows XP Pro SP3, Intel Core 2 Duo E6600, 4 GB RAM, Sound Card and Video Card.
If I need to re-install VCast Media Manager how can the data be saved that determines I am owed a download?
Thanks.

I would call customer service and see if they can see an issue on their end...and at least make a note that you never received the download.

Media Manager does not appear on my second stb

I downloaded Verizon Media Manager and installed it without problems. When I checked my HD stb the program is listed and I could use it. I do not have any kind of recorder on the network. When I check my non HD stb the VMM does not appear. This is the unit I want to use as it will allow me to play music through the home theater sound system.
So, am I limited because I do not have a recorder or does the feature not work on non HD stb? If this is the case, I might as well delete the program from my PC.
Solved!
Go to Solution.

Hi. I apologize for the inconvenience. Unfortunately at this time, the standard def STBs do not work with Media Manager. It doesn't have to be a DVR, but the stb has to be an HD box. If you do not wish to upgrade the STD box at this time and depending on your setup, you can always swap the STBs and move the media manager functionality to where you want it.

Roxio media manager missing Roxio media manager.msi file can't cancle installation

Roxio media manager is trying to installing something but it gets to the end and say it can't find Roxio media manager.msi. so basicly i need the file. I can't cancle whats it's doing as it keeps restarting. It just bugging my now as i can't uninstall anything else and I need to to fix another not related problem

start- run, type
msconfig and press OK
clcik on STARTUP tab at the top, right down whats either checked or unchecked(whichever is the smallest option)
click disable all button
click on the SERVICES tab at the top
at the bottom click checkmark in "hide all microsoft services"
again write down what is or isnt checked(smallest option)
click DISABLE ALL button
restart PC
when you boot up you get a popup saying you ahve used the MS config utility, place check mark in box and click OK
next open the internet and download
Windows Installer CleanUp Utilityinstall program and run it, in the list find anything blackberry, roxio, research in motion, or installer related. remove them
next we are going to perform a clean uninstall of DTM
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=1&docTy...
anywhere in the DOC, if it tells you to delete research in motion, also delete roxio if you see it.
then you can go back to MSCONFIG and put your startup and services back to the way they were
then get the latest desktop manager 5.0, if you dont plan on using media manager, dont install it, its a resource hog

Media Manager will not install

After loading BB Tour 9630 Desktop manager on my computer I can't complete install of media manager. I see files being unzipped and then startup in task bar but then goes into neverland. I have downloaded latest version of Desktop but that didn't help.

Hubrisnxs wrote:
I would install it in safemode.
I would not try doing this in safe mode. The installation application goes to the Internet to check for some things and download some plugins, ans safe mode precludes that.
To the OP: I would ensure that the program is not already partially installed by using the control panel Programs and Features, and uninstall if necessary. I would then download a completely new copy of the install program and install that. Good luck.

Media Manager can not copy file error 47

In editing a program together, I converted a powerpoint presentation using keynote into a Quicktime movies using the DV settings. All well and good and I have output this to tape and DVD. Now, when I try to use Media Manager to make a trimmed down archival copy with extraneous materials removed, the program reports it cannot copy this DV movie. The error reported is 47. What's up?
I am using a completely upgraded FCP 4.5 on a G5 with 1.5 GB RAM and hard disk space galore.

Through my research I believe the "error 47" must relate to an imcompatible frame rate from your native sequence frame rate. I've done the tests and once I changed the frame rate of the problem clip(through conversion), I no longer had any problems.
Where is there a list of these error codes? That would be nice.

Media manager in Desktop manager not working

Hi
for some reason my Media Manager is not highlighted so I can't select it in my Blackberry Desktop Manager.
Any ideas?
Cheers
Solved!
Go to Solution.

Few things
1. What OS are you running
2. Check to make sure that you do not have any anti spyware software blocking the app
3. make sure the firewall is not blocking it like Zonealarm.
4 did you get any errors when you installed it
5. uninstall the app and make sure you delete the folder as well
"C:\Program Files\Research In Motion\BlackBerry and reinstall it

Media Manager not working properly after installing update

I have an 8110 and upgraded to desktop ver. 5.0. Since that time, Media Manager does not recognize the 8110 put pictures on computer.
What do I need to do to correct this?
Thanks.
Solved!
Go to Solution.

There is no need in Media Manager.
You can transfer files directly:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...

Media Manager not installing for latest Apple Mac version

Verizon Media Manager is not installing correctly on my macbook.
My apple OS version is 10.6.2. The requirements for Verizon Media Manager is OS 1O.4 - 10.5.7. http://www36.verizon.com/fiostv/web/UnProtected/MediaManager.aspx
Help. How can we get Verizon to update their media manager software to support the latest OS version?
Solved!
Go to Solution.

shocklizzard,
I'm sorry that there was previously no support for Snow Leopard. However, the latest version of MM for Mac (v1.1) includes support for that OS.
Make sure you uninstall the previous version (if you haven't already) first.
Keep us posted with your progress!!!
Regards,
Chris
Christian
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Someone PLEASE Check The Media Manager Program! RunTime Components Will NOT Download Properly!

I am a Verizon FiOS subscriber, and my family members have Verizon apps and programs on their computers. For some ungodly reason, Media Manager does NOT install properly once the initial download program is acquired. There is a message that comes up that says "Media Manger installer is having a problem accessing the server to download RunTime components. Please try again later." I've had my brother call because he is the most technically inclined, and despite being on the phone extensively with Verizon representatives, NO-ONE has fixed or seems to be able to fix this problem!
I would appreciate it if someone would please either fix the files at the server, fix the downloader so that it goes to whatever new area where the runtime components are, or post the correct link to perhaps a full installer of Verizon MediaManager. It is very frustrating that despite calling, I have not gotten ANY proper assistance with this issue!
Sincerely,
LorraineBMoses
{edited for privacy}

What OS are you running?
If Vista or Windows 7, Try right clicking the install program and selecting run as administrator. See if that helps.

RMAN not retrying on media manager errors

Hi,
I'm using Oracle 10g, RMAN and TDPO (the TSM client for Oracle). I'm
trying to do a PITR to a non-production machine, but RMAN is intolerant
of any media manager problems that crop up, so things like this
ORA-19511: Error received from media manager layer, error text:
ANS1017E (RC-50) Session rejected: TCP/IP connection failure
and this
ORA-19511: Error received from media manager layer, error text:
ANS1314E (RC14) File data currently unavailable on server
result in an immediate 'failover to previous backup'. The first error
was caused by a transient network problem; I suspect the second was just
bad luck as the file was being reclaimed by the TSM server when TDPO
asked for it.
Both these errors would have gone away if RMAN had tried again, so is
there any way I can tell it to retry on error? If not, is there
something else I could do to improve the situation?
Thanks
Sandeep

I think I fixed your error in your other post. If you search these forums though, you will find that the media manager is not held in "HIGH REGARD" by users of every type of OS.
This is from the Microsoft Vista support page Roxio is listed :
http://support.microsoft.com/kb/947562/en-us
let me know if this helps!
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Media Manager Not Available

I have Desktop Manager v4.7 installed. When I go into Media, the Media Sync is availbe to use, but the Media Manager is not availble. The start button is grayed out. I did download the version with it included.
Any ideas?

Your BlackBerry desktop manager doesn't have Media Manager with it. You need to download and install Desktop Manager with Media Manager. Downloadlink is here -
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Media Sync is saperate installation and that;s why it's present in your computer.
tanzim
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Media Manager not working with new Verizon Curve, Please Help...

Close to returning my new Curve. The Roxio Media Manager will not recognize my Curve at all. I have tried everything, read every post and still nothing. Using version 4.3 of Desktop Manager with Vista Home Premium. Someone please help...
Thanks for any help

Same issue here. Contacted Verizon tech support, they had me reinstall media manager -- which did nothing. They had me try disabling mass media support and the media card support. Neither which worked. After 90minutes on the phone, the tech was contacting their "advanced support department" to get more info. I got fed up and hung up. Maybe they will call me back -- who knows.
The tech said that they might have to contact RIM to get it fixed. I am thinking verizon inadvertantly blocked media transferring -- like they do on all of their other phones. However, VCAST is not available on Blackberry phones for Verizon, so it is a stupid idea if they did it.

Media Manager missing (not highlighte​d) in v4.7

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Media Manager missing (not highlighted) in v4.7