Media Manager Not Available

I have Desktop Manager v4.7 installed. When I go into Media, the Media Sync is availbe to use, but the Media Manager is not availble. The start button is grayed out. I did download the version with it included.
Any ideas?

Your BlackBerry desktop manager doesn't have Media Manager with it. You need to download and install Desktop Manager with Media Manager. Downloadlink is here -
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Media Sync is saperate installation and that;s why it's present in your computer.
tanzim
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Encore CS5: The software that's used to decode the media is not available on this system...

Hi guys, I am needing assistance with this matter. I have read up on similar threads (mostly commented on my Bill Hunt), but I fear I may be missing something. Can anyboy please assist me?
Here's the background:
OS: Windows 7 64-bit.
Video footage format: AVCHD 1440 X 1080 (1.333) 25fps, 48KHz
Photoshop Images: 1440 X 1080 (1.333)
I have been running CS4 Master collection for the past year and a half, with minimal hassles in encore (except for the early patch that needed to be downloaded and applied for some or other transcoding error in Encore CS4).
Right, so we bought the CS5 Master collection upgrade, and all applications are running great, except Encore. The moment I have completed editing my hour-long video in Premiere Pro CS5, I "send to Encore" via Dynamic Link. (This is the way I have been operating countless times in CS4. However now, in Encore CS5, the programme opens with all the regular project settings and saving dialogues, but the the moment it looks as though Encore is going get going, it stalls and doesnt respond, forcing me to close and try again.
So I tried the other way around. I restarted Encore, created a new project, in a new project folder, encore opens, and I chose to Import as "new timeline" selecting the Premiere project of choice. This time around, i don't get a crash out of Encore, instead I get the following message:
"The software that's used to decode the media is not available on this system.
Installing the correct decoders for the files you are working with may help to correct the problem."
So I googled the matter, and came up with Bill's response to the same problem (expect the date that it was posted was back in 2009). I am would desperately like to know if there is a solution, a patch, a workaround of some sorts that can help me get back to my usual workflow. I am pretty screwed without encore at this present moment, and the work is piling up. Can anybody help?
Many Thanks,
Matt

I am having the same problem however I end up having hardware error "Sense code 52102"
My video capture is similar to yours except I am using HD (Canon HNV model Legria HV40)
The process takes a long time and I have breaks in my recording to DVD and with no sound - once it completed after 40 hours.
I have wasted over 20 DVD's trying different things.
OS: Windows 7 64-bit.
Video footage format: HD 1440 X 1080 (1.333) 25fps, 48KHz
Photoshop Images: 1440 X 1080 (1.333)
I have not tried what you did buy opening up Encore and importing to new timeline , let me do that and see if I get the same message.

Adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem

Hi,
I got this message after importing about ten or so H.264 files that I encoded from Adobe media encoder. "adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem."
The files we're shot with HD cameras. Edited in Premiere Pro CS3. I installed the update 3.0.1 with still the same error.
I also tried a brand new project and after about ten or so files being imported into a timeline, the system crash. I tried this twice....
    Thanks in Advance

Hi Hunt,
       Here is the skinny. A window base PC. footage shot with HD sony HD cameras, Project imported to Premiere CS3. Once completed sent file to Adobe media encoder and render them as H.264 widescreen high Quality. Imported them to Adobe Encore CS3. After about ten files or so. I got the error message. Did all the basic trouble shoot like restarting the computer, got latest patch. Even build a new test project with the same problem.
    Something else I read in the forums, is the encore will transcoded the project to Mpeg 2 anyway, after looking at my project I realized those few files were indeed untranscoded. So it will be a double compression and I dont want that. So, my new question is, what is H.264 good for ?????????? I was research that Mpeg 2 is a faster render but H.264 is a slower render but better quality.....
   what do you think ????
   Peter

The software that used to decode the media is not available on this system

I can see that this has been asked numerous times over the years. I am sorry to post this AGAIN, but I have not yet found a solution and have a deadline looming.
We created a 200+ DVD's using Encore CS6 on a Windows 7 system.
We upgraded to Windows 8. Re-installed CS6 Production Premium.
Now, when we try to open the projects to make a few edits, we get the "The software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem."
I've done the Encore Updates. I've done the Media Encoder updates. I've "Run as Administrator".
I've tried re installing.
Does anyone have any suggestions on how to debug this? The videos are already transcoded as *.m2v files.
You'd think this would be easy... like install a codec or something.
==> Mike.

Part of the problem is that this is probably not a "logical" error. The common cause of this issue is still image files where the pixel size is too large. This suggests that Encore's (and other Adobe apps) ability to handle image size is exceeded without a better error message. The link, which I'm going to post until I find a "new" location (if one exists) is now a bad link:
http://helpx.adobe.com/encore/kb/error-software-used-decode-media.html
And in this example where it was not an image issue, the user fixed the problem by re-encoding the problem file.
http://forums.adobe.com/message/6004428#6004428

Movela netflix queue manager not available for download from blackberry app world

I got a message for an upgrade available for this app, every time I try to run the upgrade it gives me "movela netflix queue manager not available for download from blackberry app world" message. I deleted appworld reinstalled it twice have the same issue. I had this problem before with another app when I deleted the app to reinstall it I had to pay for it again. I already contacted the vendor and they said the issue is with appworld. Is there any solution for this

Hello randykico and welcome to the BlackBerry Support Community Forums.
When you purchase an application in BlackBerry App World, you should be able to delete it and reinstall it without having to repurchase it.
When you reinstall App World to refresh your purchases:
Open BlackBerry App World.
Click the Menu key, and then click
My World
Enter in your BlackBerry ID email and password, then click Login
The application list will refresh automatically
For each application that needs to be reinstalled, select it under the Uninstalled section and click
Reinstall.
Let me know how yo make out
-HMthePirate
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Media Manager not working with new Verizon Curve, Please Help...

Close to returning my new Curve. The Roxio Media Manager will not recognize my Curve at all. I have tried everything, read every post and still nothing. Using version 4.3 of Desktop Manager with Vista Home Premium. Someone please help...
Thanks for any help

Same issue here. Contacted Verizon tech support, they had me reinstall media manager -- which did nothing. They had me try disabling mass media support and the media card support. Neither which worked. After 90minutes on the phone, the tech was contacting their "advanced support department" to get more info. I got fed up and hung up. Maybe they will call me back -- who knows.
The tech said that they might have to contact RIM to get it fixed. I am thinking verizon inadvertantly blocked media transferring -- like they do on all of their other phones. However, VCAST is not available on Blackberry phones for Verizon, so it is a stupid idea if they did it.

Media services not available on this device (playbook)

I posted a possible workaround as a reply to one of the messages on this subject and discovered that it won't be easy to find so I'm reposting the information here.
On your playbook tap on the information icon (upper right corner, looks like a gear). When the about screen pops up, tap the down arrow and select network. There you will find two IPV4 addresses, one for usb one for wifi.
Connect your playbook to your computer, click on the Windows start button and type in
run \\either IPV4 address and Windows explorer should pop up giving you access to your playbook for file transfers.
Once you have done that and if you prefer a two panel file manager for file transfers as I do, download and install a program called FreeCommander. One of its top menu entries allows you to access a network drive. Select that menu entry, assign a drive letter (take your pick) then type in the following location for the network drive.
\\either IPV4 address\media and you should now be able to access your playbook under that drive letter for file transfers. As far as I can tell you must do both steps to access the drive.
Don't guarantee that this will work for you but it does for me although it doesn't solve the sync problem.
Hope this helps someone,
Allan

How to synchronize media from a computer to a BlackBerry PlayBook
Media types that are supported on the BlackBerry PlayBook
also if getting an error on PC
Media Services Are Not Available in BlackBerry Desktop Software when connecting the BlackBerry PlayB...
Media Options are not available when connecting a BlackBerry PlayBook to a Windows Vista or Windows ...
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Media Manager not working properly after installing update

I have an 8110 and upgraded to desktop ver. 5.0. Since that time, Media Manager does not recognize the 8110 put pictures on computer.
What do I need to do to correct this?
Thanks.
Solved!
Go to Solution.

There is no need in Media Manager.
You can transfer files directly:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...

Media Manager not working in Windows7

I installed media manager a few months ago................. and it seemed to work OK for a couple of weeks. Now i get a pop up saying Media Manager has stopped working ( checking for a solution ) a problem caused the program to stop working correctly. Windows will close and notify you if a solution is available....(which it never does).............. Why cant you guys fix this **bleep**@ This has happened multiple times before......too amny time for me to count...... i wind up uninstalling and reinstalling with the same outcome??? Come on NOW.

lmun wrote:
I don't think you actually read the post above. I have the exact same problem and have uninstalled/reinstalled on a Windows 7 (64 bit) system. It loads the first screen for a few seconds and then demands to close and posts the following:
Problem Event Name: BEX
Application Name: Verizon Media Manager.exe
Application Version: 9.5.67.0
Application Timestamp: 4e98682f
Fault Module Name: Avance.dll
Fault Module Version: 6.0.19.0
Fault Module Timestamp: 4cc5a04b
Exception Offset: 00041ae6
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1ead
Additional Information 2: 1ead641666d0da3ef93d23ec2c5e4612
Additional Information 3: 7872
Additional Information 4: 78728a79bda53a68145a89f6fb03040f
Is the program actually ready for prime time???
I'm running it on a Windows 7 64-bit system and it works just fine. Have you unistalled it and tried to reinstall it as a full administrator? FYI there is an unistall program in the Verizon start menu folder, but you should also try doing it via the programs and features control panel.

Deleting unused media in Media Manager not working

This is one of those cases where I get really frustrated with Apple...
I've captured some footage from VHS using 'capture now', and the media that was created has a bunch of blank frames at the beginning and end. I'd like to remove the excess media from the clip to save space.
I'm following the directions EXACTLY as shown in the section "Creating Independent Media Files From Subclips After Capturing" from the Final Cut Pro User Manual on page 377 selecting subclips I want to keep and using Media Manager to delete unused media, but my media hasn't gotten any smaller, and the blank frames in the original media are still there if I reconnect it.
Furthermore, I've tried using media manager to copy the referenced media (from a subclip) to a new clip, and it just copies the whole file.
How can I get rid of this excess waste of space!!?

Well, does this footage have timecode? A REEL number? If you captured as NON-CONTROLLED device the footage might not have timecode, and without timecode the Media Manager cannot track exactly what you want to remove...what footage you want set aside and copied as the rest is deleted. This is also the case if you don't have a reel number. You might have 5 clips all with the same starting timecode but no reel number.
Shane

Media Manager not working with Slideshows

I just set up Media Manager and it is running properly on my PC. The problem is when I run the slide show on my TV, I only get about 10-15 pictures in to the slide show and it exits and states "Device Unavailable" Anyone have any ideas?

Is it possible your pc has shut down or gone to a hibernate state?Just an idea,I truly am not an expert!

MEDIA MANAGER NOT HANDLING AFTER EFFECTS 7.0 RENDERS

Media Manager works on my captured DV footage. However, when using an After Effects QT movie copy of my credits, it failed. I spent several hours on this since it initially was my "test."
I gave up then tried my captured footage, canceling before actually processing it. Voila! I could finally see a change in the bar graphs. Any ideas why this happened? Can't insert a screenshot of my afx settings (ugh!) so I've typed them. Thanks for helping!!!
After Effects 7.0
RENDER SETTINGS BASED ON BEST SETTINGS
Resolution: full
Size: 720x480
Proxy use: no proxies
Effects: Current Settings
Disk Cache: Read Only
Color Depth: Current settings
Frame Blending: on for checked layers
Field Render: off
Pulldown: off
Motion blur: On for checked layers
Use openGL: off
Solos: current settings
Frame rate: 29.97
OUTPUT MODULE BASED ON QT DV NTSC 48KHZ:
Format: qt movie
Output info: DV/DVCPRO-NTSC
Spatial Quality=Most(100)
Embedding: project link
Output Audio: 48,000kHz/16bit Stereo
Channels:RGB
Depth: Millions of Colors
Color: Premultiplied
Final Size: 720 x 480
Stretch: -
Crop: -
MacBook Pro Mac OS X (10.4.7) 1G RAM, 500G LaCie HD

There can be problems with media manager if your source clips do not have a reel associated with them (as happens with imported files as opposed to captured material). Try creating a tape name in the browser for these clips. This may solve your problem.

Media Manager not installing for latest Apple Mac version

Verizon Media Manager is not installing correctly on my macbook.
My apple OS version is 10.6.2. The requirements for Verizon Media Manager is OS 1O.4 - 10.5.7. http://www36.verizon.com/fiostv/web/UnProtected/MediaManager.aspx
Help. How can we get Verizon to update their media manager software to support the latest OS version?
Solved!
Go to Solution.

shocklizzard,
I'm sorry that there was previously no support for Snow Leopard. However, the latest version of MM for Mac (v1.1) includes support for that OS.
Make sure you uninstall the previous version (if you haven't already) first.
Keep us posted with your progress!!!
Regards,
Chris
Christian
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Media Manager not deleting unused media from HDV (intermediate codec) clips

I have a project which uses HDV footage which I captured using the Apple Intermediate Codec. I now have a bunch of clips that are very large in file size so I'd like to use the Media Manager to delete all the unused footage from the clips. I have tried countless different selections of sequences, clips in the browser, clips in a timeline etc but can't seem to get the Media Manager to show a smaller file size for the processed files based on 'Use Existing' with 'Delete unused media' option. The two size meters at the top always stay the same. Can the media manager trim HDV/Apple Intermediate Codec footage? If not is there a way to get rid of the footage that I haven't used? Thanks!
Ben

I've never mastered MM. If I want a small section out of larger clip, I simply just export that section of the clip using 'current settings'.
Hope someone who has tamed the MM beast will step in here and offer you a better way...
good luck.
x

Media Manager not Recognized in 4.7

I just got my Curver 8319 about a week ago. I don't have micro sd card yet. So I'm trying to get the pictures that are on my 8310 from it to my computer. I installed the software from the site because I can't find my disc that came with it, and the Media Manager is completely greyed out....meaning I can't select it at all. I uninstalled it then reinstalled it WITH MEDIA MANAGER, and I am still getting the same thing. So I uninstalled that one and reinstalled it in the multilanguage version of 4.7 WITH MEDIA MANAGER and I still cant select it.
What the h*** is going on. I ahve spent literally all day on this and I'm a single parent of a one year old so I don't have this kind of time to be spending on this. But I need to find some way to get the pics off of it onto my computer. Oh and because I'm using the internal memory on the 8310 I don't ahve the option of having my computer recognize it as another drive when I hook it up via the usb cable. It does recognize it but when I click on the drive it asks me to enter a disk into the drive, so that tells me it's not able to access the internal memory.

if you had a media card, you would be able to see the files in it with just a USB cable. a 4GB card costs about 6USD on Amazon...
if you don't want to buy one, you will have to either email the pictures to yourself, or find a way to use the Media Manager.
Unfortunately, that tool seems to be either very easy to use, or an utter hell on earth depending on the PC.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Media Manager Not Available

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