Media Manager on Desktop Manager

I just download the 4.3 version of desktop manager to see if it would solve my issue of not being able to download more than 1 GB of music on a 2 GB media card. Now there is not Media Manager option but the help tells me to use media manager. Any idea how i transfer music from my computer to my BB 8800 with the new desktop manager?

It is possible the Media manager did not get installed for whatever reason. Do you see Roxio Media manager listed in the start or Add/Remove programs menu?

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Where is the Media Manager in Desktop 6.0.0.40 ??????

Last night the BlackBerry Desktop Manager wanted to do an update. I've done these updates in the past so I thought it would be safe.
This new version - 6.0.0.40 (Released August 3, 2010 Bundle 42) does not have the Roxio Media manager. I have to be able to copy files between the BlackBerry file system and my PC. Not just from the music, pictures and video directories. I have files in other locations of the file system for my application.
Paul

I too had the same problem not being able to access any of my files in device memory after upgrading to DM6. Mass storage device is turned on. I posted this issue on Aug 12 with no reply from RIM/BB with a fix. I therefore was forced to reinstall DM5 with Roxio Media Manager and can once again access all my files on my device and move them around. Now I have two DM'S running on my desktop. As I stated in my post, I'm not impressed with DM6 at all! Why release something that doesn't work? In my opinion it's a downgrade!

Blackberry desktop media manager won't open

I have no problem syncing my contacts, calendar items etc, using the desktop; I can even transfer media files no problem directly onto my media card. But when I try to use desktop manager media manager it won't open. When I double click on it it thinks for a second then does nothing. Does anyone have any suggestions?
Thanks.

have you had a previous version of DTM installed before?
do you have an active start button for media manager?
check add/remove programs and see if you have any other roxio, or ezcd creator software
have you tried syncing just contacts, or just calendar?
do you get any errors?
what version of DTM do youhave installed?

BB Desktop / Roxio Media Manager Problems

Seriously, how does anyone use this software? I'm using the latest 4.7 version. Connecting my Storm up to my PC (Windows Vista), the overall response time is so slow that it is almost painful to watch. Issues -
1. Checks for applications updates everytime I click on a function? Really? This just happened when I launched the application - why does it do it everytime I click on Add application, manage media, etc?
2. Roxio Media Manager - this is about the most painful piece of software I've ever used. Did anyone really QA this before shipping it? Slow, slow, and slow. No indication that it is doing anything after you click on an action. Half the time it doesn't do anything! Moving media files, pictures, etc should take this long. Even navigating the local file system shouldn't take 30 - 60 seconds to do.
BB - any updates coming? It feels like this was rushed out before it was fully developed....

Research shows:
1. (thanks to my friend John Clark for this instructional) To prevent this from happening this you need to install Desktop Manager WITHOUT this Automatic Update service. Below are the steps to remove this service.
1. Go to Control Panel >Add/Remove Programs.
2. Click on "BlackBerry Desktop Software" and select "Change/Remove."
3. When prompted, hit "Next" and then you should get options for Modify, Repair, or Remove. Choose "Modify."
4. On DM 4.7 and higher, in the list of installed items, you should see "BlackBerry Automatic Update." Click the icon next to it and change it to "This feature will not be available." That should put an "X" next to "BlackBerry Automatic Update." If you are using DM 4.6 or lower and don't see this option in this list then just continue with the install and the installation will ask you a few screens later. A screen will be shown where you will be asked to check the boxes for:
A) "Start BlackBerry Desktop Manager automatically each time the computer starts."
B) "Create a shortcut for BlackBerry Desktop Manager on the Windows Desktop."
C) "Check for software updates."
Be sure number 3, "Check for software updates," is NOT checked.
2. Yes the Roxio software is buggy to me as well. I don't install it and life stays good. Use Mass Storage Mode enabled on your Media Card (Options > Media Card) and then you can drag/drop files from your PC to the Media Card as it will appear simply as a removable drive.
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Just accepted updates to my Blackberry Desktop and ALL Photo and video saved on the media manager have gone

HI! I just accepted updates to my Blackberry Desktop andnow the whole Blackberry Desktop manager is treating me as if a new. And freaked out as all ALL Photo and video saved on the previous media manager as well as that media manager have gone- Its over 3 years worth of pics and video I have stored on the Blackberry Desktop that was there before the update
Really freaked out as these pics are irrepalcable Would appreciate any advice Thanks
Solved!
Go to Solution.

Hello,
Have you checked to see if the pictures are located in your Documents folder by navigating to then on your computer system?
What version of Desktop Software did you update to? Select the [?] is the top right corner and then select 'About BlackBerry Desktop Software'. Version 7.1.0.? or 7.0.0.? or 6.1.0.?

I can´t install the media manager of the Blackberry Desktop software

Hi. I just instaled the desktop software 4.7 from the blackberry page. All the options works fine but when i pretend use the media manager, the program require a instalation of a DAO.MSI (INSTALATION PACKAGE), and don´t found any source with this file.
Please i appreciate if anyboy can help me. And sorry for my poor english.
Christian.

I don't know how to help you, I never like the media manager anyway. I live happily without it using this :
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
HTH.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Media Manager GRAYED OUT in Desktop Manager 4.6

I bought my first Blackberry, an 8320 Curve, a few weeks ago. It came with Desktop Mgr 4.3 which didn't include Media Manager. So when I bought and installed a 4 Gb expansion card in my Curve, I downloaded the 4.6 Desk Mgr update WITH Media Manager.
But when I click on Media Manager on the main screen, I get a page divided in half, with Blackberry Media Sync on the righ, usable, and Media Manager on the left, all grayed out including its start button.
I installed the Blackberry Media sync, thinking this would give me access to Media Manager, but it didn't. I've found a number of posts reporting this problem on the net, but no proper solution to it posted yet.
What am I doing wrong? Thanks!!

I understand your frustration as I spent hours on this already. I installed and uninstalled at least 5 times. The solution is quite simple. Once I got this working I didn't try the sequence in a different order which likely doesn't make a difference however this is what I did.
1. Uninstall the device software
2. Uninstall the desktop software
3. Log into the administrator account (not an account with admininstrator rights)
4. Install the device software (ensuring you have the media manager version which can be found on the blackberry.com website)
5. Install the desktop software and suddenly the media manager starts loading
I certainly hope this helps. I'm certain the order of the installation is irrelevant and that the account being used to install the product is the issue.
Good luck!

Media Manager Grayed out in Desktop manager 4.7

Hi,
I have downloaded Desktop manager 4.7 with media manager and tried using it still i am getting inactiveed media manager.
please help

Just to make sure, did you all download the Desktop Manager that came with media manager?
Try going through the installation again but this time instead of choose the "Typical" option choose the "Custom" one. When you get to the screen with the dropdown arrows in the middle make sure the Media Manager doesn't have an X next to it. Choose the option to run it from the computer.
Also if you're downloading the desktop software instead of double clicking on the EXE file, right click it and choose to "Extract To" to extract all the files to a folder. After this go into the folder the you extracted the files to and look for a folder called "SR_MM" and run the "Setup.exe" file - It will take approximately 15 minutes to install the media manager software.
Message Edited by jmrmb80 on 06-01-2009 12:33 PM
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Desktop Manager / Media Manager Kills Email

Hi I am having a repeat problem with my Blackberry Curve, which receives email through a BES.
It seems that whenever I open my Desktop Manager, and then use the Media Manager to transfer pictures off the device, once I am finished and close up the programs,my blackberry stops receiving email to the device for several hours.
Ive gone back in and checked to make sure the Redirector Settings are still correct (I never leave the Desktop Manager open on my desktop and rarely use it at all, only once ever few weeks to xfer pics) and they always are, but I just cant receive any email again for hours.
Any ideas? Thanks for your time.

after you have removed the plug, do you keep the Media application opened ?
In that case, the Blackberry needs time to index all the new media files you've fed it with. It can take a long time, but it's just once per file.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Media manager in Desktop manager not working

Hi
for some reason my Media Manager is not highlighted so I can't select it in my Blackberry Desktop Manager.
Any ideas?
Cheers
Solved!
Go to Solution.

Few things
1. What OS are you running
2. Check to make sure that you do not have any anti spyware software blocking the app
3. make sure the firewall is not blocking it like Zonealarm.
4 did you get any errors when you installed it
5. uninstall the app and make sure you delete the folder as well
"C:\Program Files\Research In Motion\BlackBerry and reinstall it

Can't install or uninstall Desktop software and Roxio Media Manager has taken over

I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources. Any suggestions would be greatly appreciated.

Hi and Welcome to the Forums!
Try this process (you might have to do step 2 multiple times for each instance of what is showing in add/remove programs):
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/WIN7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again. You might also want to avoid Media Manager unless you really really need it.
Good luck and let us know!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager and Roxio Media Manager Soooo Slow

Desktop Manager and Roxio Media Manager are so slow. Why? Just getting them to open takes five minutes or more.

I'm glad I found this thread.
I loaded the Desktop Manager and Roxio Media Manager 2 days ago. It completely crippled my laptop (running Vista, 4GB RAM etc), which previously ran very well.
I suspected it was Roxio when I watched it take 20 minutes to install.
Worringly, my laptop was crippled without the Desktop or Roxio software being used. The response rate was once every 5 minutes, and when eventually getting to the Task Manager and looking at the Processes and Applications (a 15 minute job!), there was nothing untoward.
Having uninstalled them and rebooted, the laptop is back to its former glory so quite what Roxio was doing in the background, I have no idea. I won't be touching it again.
Matt
Message Edited by mjsulliva on 04-03-2009 05:13 AM

Desktop Manager 5.0 and Roxio Media Manager hangup

Ok, I spent an hour researching posts on the forum, and not gettting anywhere.
Here is the specifics:
New Laptop with Windows XP-SP3
New Install of BB Desktop Manager 500_B28_Multilanguage
I use Sync to update my address book via Ascii one way.
Did that once. No Problem
Restarted my Laptop. Now I get Windows Installer looking for Roxio Media Manager.msi and now I can't get rid of it.
I hit cancel, and it comes back.
Only thing in Add/Remove programs is Desktop Manager 5.0 and Blackberry Media Sync
Try to remove either one and I get that "Installation in progress" message.
If there is a problem with 5.0 why is a newer version correcting it not out?
Several posts refer to doing a "Clean Uninstall" (KB02206) of Blackberry Desktop Software, Several posts refer to (KB19218) Windows Installer Cleanup.
Before I get started, Is there a real solution? If I do the Clean Uninstall and then again install 500_B28 am I going to hang everytime I start the computer while Installer looks for Roxio?
Would someone please help me.
Solved!
Go to Solution.

Twas obivous that I was going to get NO HELP from RIM, so I called my IT Dept.
Here is what I did so far.
Open Task Manager.
In Applications, right click on RMM install process.
Left click on Go to Process.
This step puts you on ISUSPM.exe
Left Click on End Process.
Click OK.
Go back to Task Manager, select Processes
find misexec.exe
Left Click on End Process.
Click OK.
Go to Add / Remove programs
Uninstall Blackberry Desktop Manager
Uninstall using REMOVE all User settings
after 15 minutes, it finally removed RMM also
I ran Windows Install Cleanup Utility (290301)
verified no Roxio programs or BB programs were on the computer
and restarted.
So Far, So Good.
Now I have to decide if I want to put BBDM on with or WITHOUT the MM.

Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us).
I have tried the solution where you create a reset.cmd via notepad. Result was the same.
Also, I tried a clean installation and still receive the same errors.
If I hit okay to the errors the next step is that it tries to install Roxio Media Manager and that hangs after the progress bar is complete (I let it sit for 4 hours). When I go to cancel Roxio Media Manger, it also hangs there as well. The only to get past this screen was to enter task manager and end the "dumprep.exe" process. While this gets me past the hangs/freezes, when I start DM5 it works but when I go to start Media Manager, it opens but doesn't load, the computer still runs albeit slowly because Roxio is now using 85-95% of system resources.
Running Windows XP with the latest service pack.
These are the errors I receive when trying to install Desktop Manager 5.0
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gw.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gwapi.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\desktopsetup_pd.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\syncae_pb.dll failed to register. hresult -2147220473.
contact your support personnel.
Message Edited by qwick on 07-27-2009 05:21 AM
Message Edited by qwick on 07-27-2009 07:22 AM

Hello qwick and welcome to the forums!
It sounds to me like the installer is having trouble registering some required dlls. This article might help you out with this issue.
Also, do you know if you already have any Roxio Media Managers installed on your computer? Did you have a previous version of BlackBerry Desktop Manager installed and if so, did you uninstall it before installing this new one or install the new one without uninstalling the previous version?
hope to hear from you soon
-tg
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ROXIO MEDIA MANAGER - Desktop manager

Just got my Storm 9530! All is good except when installing Desktop Manager 4.7 the installation process stops when it tries to install Roxio Media Manger. near the end of the installation I get this window:
Roxio Media Manager Error 1402 Could not Open Key\comctlistview\ctrl1/clsid
and it backs out
I have tried several times to remove and install with no success. I have closed Norton utilities and windows firewall still got the same message. The SYNC portion is installed anmd working, but not the Media manager, which means I can't download photos form my PC. I run XP.
I also removed and reinstalled with Bell's version of the SW. No success either!
Bell was no help and said it's not their problem!
Can anyone help?
Thanks much
Message Edited by seafox on 03-13-2009 07:51 PM

Xandrex is correct. DTM can be installed without the Media portion and you can download media, photos, music ect, from your computer to the media card.
I don't give up easy and after being jerked around by Bell, I decided to see what Microsoft could do, since it looked to me like more of an OS problem.
Here is what MS came back with and it resolved the issue for me!
According to the error message, the most likely cause is that the current user account does not have the correct permissions to access related folders and registry keys.
I suggest we first try the steps below to reset the default permission on those folders and registry keys:
1. Save the attachment of the email to your Desktop.
2. Right click on the "Reset_subinacl.ZIP file" and choose "Extract"
3. Follow the instructions to extract the files to your Desktop. There will be two files (reset.cmd and subinacl.exe) extracted.
4. Double click the reset.cmd file
5. You will see a DOS-like window processing.
Note: It may take several minutes, please be patient. When it is finished, you will receive a message stating "Finished, press any key to continue".
After the above steps are finished, let's try to install Desktop Manager 4.7 again.
If the issue still persist, we need to temporarily uninstall Norton program via Control Panel->Add/Remove Programs and try again.
Your time and efforts are highly appreciated. Please take your time in trying my suggestions and let me know the results at your earliest convenience. If you need any other assistance, please feel free to let me know and I will try my best to be of assistance.
I look forward to your reply.
Best Regards,
Dolby [email protected]
Microsoft Windows Support Professional
I suggest that you contact MS yourself and get them to debug your problem. If you do by Email, it takes alittle longer but it's free!
BTW I verified the address and it's genuine MS Support.
Good luck
Message Edited by seafox on 03-26-2009 06:15 PM

Media Manager on Desktop Manager

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