Media Manager won't work.

So, I bought my Blackberry Curve 8500 today and I started downloading the Desktop Manager, everything worked perfectly. But since I didn't want the Media Manager installed together with the rest in the beginning, the program told me I could still install it (Media Synch was already installed). I clicked Install, waited for it to finish and restarted my computer. (I didn't disconnect my phone while I was doing this)
I opened Desktop Manager again and clicked at the Launch button to run the Media Manager, but I keeps saying this:
"Runtime Error!
Program: C:\Program Files\Roxio\Media Manager 9\MediaManager9.exe
This application has requested the Runtime to terminate it in an anusual way.
Please contact the application's support team for more information."
When I click OK this appears next:
"Runtime Error!
R6023
- pure virtual call"
I would really appriciate it if anyone could help, thank you.

HI - I have the exact same problem as this post. Yes- i've uninstalled and reinstalled the desktop manager software- I plug in my BB tour 9630 and I get would you like MSP- I click yes and get nothing in the managerManger. No options. If I click NO the only thing I can do is back updata- No media downloads.
It was working fine until last Sunda and I've changed nothing on my laptop. The USG port works perfect and the cable is new.
Help

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Media manager won't recompress media

I have some h264 .mp4 files that I want to recompress into motion jpeg files for offline editing on my Macbook Pro. I select the Media Manager options specified in the FCP Manual -- "Recompress using Offline RT (photo JPEG)," etc. -- but Media Manager won't recompress the files. It just copies the .mp4 project over to the project media folder that it creates.
I think I did this in the past and it worked, but it isn't working now. I also tried recompressing to Apple Intermediate Codec, and that isn't working either. I'm using FCP 5.1.4.
I can do the job by exporting individual files from Quicktime Pro but would much rather do it all at once with FCP. Any suggestions would be appreciated.
Thanx,
Ralph

These are files from an SD card camera so have no natural reel numbe
Well, if you use Log and Transfer then FCP will assign it one. I use L&T for P2 and for the footage from my Canon DSLR, and FCP assigns it the name of the folder that I offloaded the SD card onto. Which is why I give the folders unique names...tape names.
Maybe FCP won't recompress properly as you aren't using an editing codec to begin with. "I have some h264 .mp4 files that I want to recompress into motion jpeg files for offline editing on my Macbook Pro." H.264 isn't designed for editing, so it might not work right. First convert to ProRes 422, then media manage smaller.
Shane

Verizon Media Manager won't open in Windows.

My Verizon Media Manager was working fine and all of sudden I get this error message
Verizon Media Manager has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
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Dear toothsave,
Sorry about the inconvenience. Have you attempted to uninstall and reinstall it? Have you installed any new software that may have affected your computer?
Thanks in advance
Javier
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Media Manager doesn't work anymore

When I'm capturing and logging footage, Media Manager is part of my work flow. I capture the entire tape, then use the DV Start/Stop detect function to make subclips. Then I use Media Manager to create smaller versions of the subclips. I I log and archive the newly created compressed clips, and use them for edits.
But now with FCP 5.0.2, Media Manager doesn't work like it used to. The end result of outputting the subclips is one large clip. If I output half of them at a clip (1,3,5,7,9,etc.) and then go back and do the rest (2,4,6,8,10,...) it works. But what a pain. I've tried every variation of settings. Nothing make a difference.
What gives?
Also, the subclips all now have the first frame of the next clip stuck on the end. That's not Media Manager, it happens before. But it is not cool.
Anyone having similar problems, and any solutions?
-Daniel Cohen

Tom,
Here is the process:
Capture the entire DV tape as one long clip.
Use DV Start/Stop detection to create markers. (This results in that extra last frame from the beginning of the next clip.)
Make subclips from the markers.
Select subclips and go to Media Manager
Use Media Manager to Recompress
-Recompress media using OfflineRT NTSC (Photo JPEG)
-Delete unused media from selected clips.
-No handles (I want the clip as it was on the tape)
-Base media file names on clip names
-Select a media destination
And off it goes.
Instead of creating individual clips (at the slected location) it makes one long clip, like the source just smaller because it is now compressed.
In earlier version of FCP this worked. Something has changed in version 5.
I can trick the Media Manager by selecting every other subclip, outputting, and then going back and selecting the rest. But that is twice the work. And I still have those darn extra frames at the end of the clips.
Any ideas. (I have already done the Quicktime repair listed in many other threads.)
-Daniel Cohen

Media Manager doesn't work

I have a Blackberry 8330 (CDMA) v4.50.191 (Plaform 3.4.0.62).
The Blackberry desktop manager is v4.5
The Media Manager doesn't work.
when I click on the icon for it, the window gets a grayish tint -- like it's going to do something -- but then it returns to normal and nothing happens.
I am trying to download photos I took with my Blackberry camera to my computer.
Can anyone tell me some recommendations on how to download them and/or repair the Media Manager?
Thanks,
Sharlene

Hello,
My advice, skip the Media Manager and instead use Mass Storage Mode:
KB11879 What is mass storage mode
With that, you can work with your BB memory area(s) as USB drives on your computer, and use your normal computer interface to do so.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Installed Snow Leopard, and Movie Media Player Won't Work.

My problem is literally as stated. I recently installed the new OS update, Snow Leopard for those few cave dwellers who don't know about it, and the Move Media Plugin doesn't work in Safari. If you go to FOX Network's website, you can watch full episodes of already aired shows. Before the update it worked fine, nd now with the new Safari update and everything else, it won't play large videos.
I have allowed it to use unlimited space, uninstalled and reinstalled it, restarted the computer, and everyhting else I could think of. Anybody have any ideas?
(This is a recurring problem, Move Media Player has had issues with Safari and/or Mac users in the past, but nobody has anything on the latest issue.)

Any plans they would go 64 bit?
Because I tried running a plug in in 32 bit, and after running in Safari in 64 bit for long time, I now realize that 32 bit just *****, it's horrible, it's too unstable, period. I'm NEVER running it in 32 bit again.
Any hacks to get 32 bit plug in to work in 64 bit environment?
I know they rely on Input manager, but that's the problem!
Many developers are hoping for an API that works, when in reality, it's over. Apple killed Input Manager and there is no plan to release a successor plug in. It's up to the developers to now find their own way to write a code that works just like Input Manager, and it's actually really easy.

Desktop Manager won't work with Bold 9900 no matter how many times I uninstall and reinstall!

This really is a shambles and Blackberry are no help!! Can you guys help!! My blackberry won't SYNC with my computer! I have tried uninstalling and reinstalling the software, it isn't ideal at all!
Any tips, I connect device and for hours it comes up on device manager, 'Connecting' nothing changes!
Anyone provide any tips on how I can get this to work.
I have been downloading device manager 7.0 but it doesnt work and Blackberry arent interested in helping!

OH! So this isn't really a sync problem, but a connectivity problem between the BB and the Desktop Software (lack of sync is a cascaded symptom, but connectivity is the root issue)...much different! In which case, here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Media manager won't recognise media card or contents

I'm getting frustrated here... the Blackberry used with the old Roxio PC software work fine. The laptop has been rebuilt, and the new BB Media manager does not want to recognise the photos I have stored on the Media card. I can upload them individually (there are around 300 of them) to Facebook or similar, I can bluetooth them individually to my Apple. But can not get them off or access them on mass. The Apple PC says "Unable to locate media card". The Windows PC says the media card is encrypted. I want these pics, what am I doing wrong?
I also remember when I had the first BB that I could access all the files as if the BB and media card were HDDs - now, despite loading the USB drivers that will not work.
Can anyone help please - apologies if this is a fixed problem already... I have searched the boards but nothing is coming up that answers the problem.
Thanks
Adam

These are files from an SD card camera so have no natural reel numbe
Well, if you use Log and Transfer then FCP will assign it one. I use L&T for P2 and for the footage from my Canon DSLR, and FCP assigns it the name of the folder that I offloaded the SD card onto. Which is why I give the folders unique names...tape names.
Maybe FCP won't recompress properly as you aren't using an editing codec to begin with. "I have some h264 .mp4 files that I want to recompress into motion jpeg files for offline editing on my Macbook Pro." H.264 isn't designed for editing, so it might not work right. First convert to ProRes 422, then media manage smaller.
Shane

Media Manager won't manage ringtones

I downloaded and installed 4.3b25. I downloaded a ringtone. I browsed for it and found it on my hard drive. I then did an Edit->Copy. I changed the view to the ringtones and tried to do a Paste. The yellow progress bar got to 50% and then it aborted. Nothing appeared in the ringtone list.
Just for the helluvit, I then did a copy to the ringtones area of the 8830 phone. I got a prompt about modifying the data, I did not and let it transfer the file as is. It transferred and showed up in the phone. I set the ringtone and it tested out fine.
Any idea why I can't get the ringtone in the Media Manager portion of the program?

These are files from an SD card camera so have no natural reel numbe
Well, if you use Log and Transfer then FCP will assign it one. I use L&T for P2 and for the footage from my Canon DSLR, and FCP assigns it the name of the folder that I offloaded the SD card onto. Which is why I give the folders unique names...tape names.
Maybe FCP won't recompress properly as you aren't using an editing codec to begin with. "I have some h264 .mp4 files that I want to recompress into motion jpeg files for offline editing on my Macbook Pro." H.264 isn't designed for editing, so it might not work right. First convert to ProRes 422, then media manage smaller.
Shane

Media Manager does not work

I have an 8700C. I installed Blackberry Desktop Manager V4.6.0.12 and I have V4.2.1.96 (Platform 2.3.0.79) OS installed on my device. When I go into the Media icon in Desktop Manager I have a split screen with Media Manager on the left and Blackberry Media Sync on the right. The Start button for Media Manager is grayed out. I installed Media Sync, was told to install iTunes, and then told my device is not supported for Media Sync. I have not been able to get Media manager to work since Desktop Manager version 4.1 or 4.2.

Hi and welcome to the forums,
I would recommend doing a clean uninstall of the DN v.6 with Media Manager,using the following:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Reboot the PC, and download and install DM 4.6 without the media manager. If you search the forums you will see that media manager is not very stable. Personally I use the drag and drop method through Windows (must have media card installed,) very quick and efficient.
Media sync is compatible with your phone and can be downloaded as a separate program here:
http://na.blackberry.com/eng/devices/features/media/mediasync.jsp
Media sync does work well with your music management. However, Itunes with DRM are not able to be transferred to the Blackberry.
Please let me know if you need any assistance!
Thanks
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Blackberry desktop media manager won't open

I have no problem syncing my contacts, calendar items etc, using the desktop; I can even transfer media files no problem directly onto my media card. But when I try to use desktop manager media manager it won't open. When I double click on it it thinks for a second then does nothing. Does anyone have any suggestions?
Thanks.

have you had a previous version of DTM installed before?
do you have an active start button for media manager?
check add/remove programs and see if you have any other roxio, or ezcd creator software
have you tried syncing just contacts, or just calendar?
do you get any errors?
what version of DTM do youhave installed?

Roxio Media Manager won't run and get error messge about C+++

Error message says Media Manager has requested Runtime to terminate in an unusual way. Please contact suport team. I wrote to Roxio about it and supplied screen shots of the message and their response was to contact RIM. Typical run around. Same problem on a different computer where I had a working version of BB Desktop Manager and then installed the new 4.7 and started to get the same problem. Would seem this is a RIM problem. Anyone else out there that knows anything about this error or how to get past it?

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Media Manager won't display/transfer images from the Blackberry

Recently two workstaions have had their media manager stop working. When the blackberry is hooked up to the PC and viewed in Media Manager, the images on the blackberry come up as gray with a tiny strip of image pixels at the very top. When the images are transfered to the PC they hold on to this. When the images are emailed from the blackberry to the PC the images come across just fine.
We have reinstalled to no avail.
Workstations are XP 2 with all service packs except SP 3. Blackberry desktop 4.3
Message Edited by sinecure on 07-03-2008 04:42 PM
Solved!
Go to Solution.

Had the same issues. We're in crackberry purgatory. This is what I had to do and it works fine now.
delete the current version of blackberry desktop manager from your computer (roxio is junk)
go to blackberry website and go to downloads
download desktop manager version 4.2.1 (last most reliabe version for folks with current media manager issues)
From there I had to connect the blackberry via usb
open my pictures and in another window go to my computer and open the blackberry
drag and drop the pics you want from my pictures to the blackberry.
Worked with no problems and it was super fast. Pics show up great.
Hope it helps.

Media Manager won't consolidate

Hi
I'm trying to consolidate my projects. I've had success already today, but project number two just won't drop its weight. It's and 8 min timeline with one video layer plus the occassional title on V2 and a modest amount of audio. It's coming in at 23GB. In media manager I ask it to copy the sequence and ditch the rest. I've been careful about which boxes I select, but that target bar won't budge down from 23GB.
There are no nested sequences nor clips from another sequence with that sequence name. All the clips refer to the master clips in the Capture Scratch folder, and I'm asking for those clips to be copied selectively.
Any help appreciated.
best
Aldo

Why didn't I think of that?
Indeed, the manual tells me that clips without timecode cannot be consolidated as they could be easily recaptured, so FCP errs on the side of caution. This is exactly what I have here.
Thank you for your thoughts.
best
Aldo

Media Manager won't work.

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