"media not present" error when burning blu ray in PE12

Question

I have two systems, both ground-up builds, identical Win 7 Home Premium and Premiere Elements 12 installs.  Both systems have internal blu-ray burners.  One burner is an ASUS BW-12B1AT and the other is a Pioneer burner (don't recall the model number).
System 1:  Intel 4770k with Gigabyte MB
System 2: AMD 8-core with Gigabyte MB
System 1 gives "Media not present" error in PE12 when attempting to burn to blu ray discs using Verbatim discs. System is able to burn DVDs and CDs, and playback blu ray discs.  System is also capable of burning blu rays using Nero.
System 2 works fine - blu ray media is recognized instantly by PE12 when in the drive and burns blu rays perfectly.
I swapped the blu ray drives and SATA cables from System 1 and System 2 with the same result - this eliminated the drive manufacturer and cables from being the problem, as both drives worked perfectly in System 2 and neither worked in System 1.  I also tried different SATA ports and power supply taps on System 1 without any success.
Then, I noticed that on System 1, with the dialog box open and indicating the "media not present" error, if I ejected the blu ray disc and reinserted it, the burner LED would flash 18 times (approx. 1/sec) and then pulse briefly indicating a burst of activity for about 1 second, as if it was either reading the disc or writing to the SATA.  If I pressed the "rescan" button during this brief burst of LED activity, then the disc was recognized and I could proceed to burn it.    If I tried to press the rescan button at any time before this instant or after, the "media not present" error did not clear.
To me, this is an indication that something in the handshake timing of the SW and the burner is not correct, and that timing differences in the system HW are not provided for in the SW. I see that many others have had this issue and have had to buy work-around image burners to address this. I believe your burner drivers need to be reworked to eliminate this bug.  This is evidenced by the fact that Nero works and your SW does not, and that different systems consistently exhibit this problem.
Please let me know when you will have a SW patch to address this or if you have any idea of system settings that can be adjusted (I don't know of any myself) that would eliminate this problem.

Answer 1

pastrobes
This is not Adobe. Rather user to user. If you want to contact Adobe, your likely route is via Adobe Chat.
If you have a feature request or bug report, then consider filing a Adobe Feature Request Bug Report Forum with Adobe
Adobe - Feature Request/Bug Report Form
The likelihood of an Adobe engineer seeing your thread here is essentially slim to none.
Your results are very interesting but lots more variables to consider.
Do you have any version of Premiere Elements other than 12? It would be interesting to learn if a prior version's burn
dialog would present with the Media Not Preset issue for your burn to Blu-ray System 1. That is easy enough done with a tryout of
11 or 10 or 9 from the following web site. ProDesignTools: Adobe® Developments in Focus
On the other side of the coin, you could give the new version a look in this regard. A new version is expected at the
end of September 2014.
As an aside, have you updated 12 to 12.1 Update, using an opened project's Help Menu/Update. If not, I would encourage
you to do so. It does correct an Expert workspace text styles issue plus other matters undefined by Adobe.
ATR