Media not working:please help
okay so, my blackberry will not play my videos, youtube videos, the ringtones that came with the phone, flixter videos, or any kind of media, a message pops up when i try to select a ringtone that says invalid ringtone selsction. a security wipe did fix this as well as a reboot but ten minutes later it will do the exact same thing. it will not ring when it stops playing media and i use it for an alarm clock so i really need this feature.
if anyone is experiencing this or know how to fix it please help my carrier (mts) wont do anything about it. the tech guy told me that blackberry arent supposed to play videos and iv got nothing to worry about.
Hello caroline0404,
I would try to do what is called a clean software reload.
KB11320 will show you how to do this reload. It is important you back up your BlackBerry before starting as all user data will be deleted.
After the reload, test the media to make sure it works. I would also delay before restoring any data.
When you go to restore your data, it is recommended to do a selective restore of your data as shown in KB23680 (Desktop Manager version 6.0) or KB10339 (versions 5.0.1 and earlier)
Let me know how you make out.
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!
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