Media Offline AGAIN

I am running Premiere CS4 for Mac. This is the third major crash I've had, and I've only just recently had this software. I don't understand how software this expensive can cause so much grief.
Like before, I was importing an .mov (just rendered from after effects), and I got the message that the width/height was too large. So I "saved as" just in case. Of course, when I opened the project again, everything was red screened.
The first time I was red screened, I started a new project and imported my old project. This time it didn't work, it's still red screened.
Not only that, since I had the last crash, I have been "Saving As" at the end of every day. But for some reason every single one of my save files is made entirely of "Media Offline" messages, and this includes all of the automatic backups. The only media that's working are aeps.
What is going on? And how can I fix this?

I am no expert but I have a couple of questions for you.
I assume that this “Red Screen” is the windows equivalent to the “blue screen of death?”
When you do the “save as” does the file go in the same location as the one you were working on or do you have to move it there?
Please read this.
You might want to give the full specs of your computer, your Project and the Assets used in that Project. More details will be better.

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"media offline" at every project start

Hello,
I have a problem with the "media offline" note.
At every start of a project in adobe premiere elements, a number of media files were not loaded correctly ("media offline"). Most of the media files (video clips) are succesfully connected by premiere elements, but some not.
I did not change the directory of the files or the project. The media cache is in the same directory as the project.
Also, it doesn't matter if I re-connect the video files. At the next start of the project, there will be some media offline again (not always the same files!).
Thanks for help,
Klaus.

Klaus,
One workflow, that might be helpful to you, is how I handle my Still Images and Video files:
I first archive my files to my NAS unit, for secure storage, using a folder structure that makes sense for me. That might be by date created, or by subject matter.
Then, when I go to create a Video Project, I create a sub-folder structure, below the "root folder," for that Project, say, E:\[Project Name]\Still Images, then Video, then Graphics, etc.. For the Video, I then Copy over the necessary files, for that Project, and then Import those from there. I still have the originals on my NAS, for safe keeping, and use in other Projects.
This article goes into a bit more detail: http://forums.adobe.com/message/4028199#4028199
Good luck and happy editing,
Hunt

Premiere CC - media offline when working with AE comps

I am working with Premiere CC and using After Effects CC comps for some Keylight 1.2 keying within the project - AE comps created in Premiere via "right click" on clip saying "superseded by AE comp".
The After Effects project incl. all the comps and Premiere project saved locally - same location, local.
Till now editing (P) & keying (AE) worked without any huge problems - due to using 4k material I had some play-back problems - not worth mention it though.
POSSIBLE REASON? When it started:
With both open - AE and Premiere project - I worked on the key in the AE comps. When finishing the keying I saved the changes - what normally works finw without asking me WHERE to save it.
Now AE asked me where I would like to save the project although it should have a location already - as I saved it before locally.
So I saved it with the same name and same location - overwriting the "old" project. That was when the problem occured...
PROBLEM:
Now the Premiere project can not find/link the AE comps / project. Saying: Media Offline.
Although it displays the right path in the Premiere project window!
TRIED THIS:
In Premiere I tried to "Link to media". Which will work for any three of the 20 AE comps!
At the 3rd or 4th one I try to link (automatically doesn't work here for some reason?) Premiere either hangs after a while or "changes mind" and finds no links anymore - even those I relinked just minutes before will have no connection anymore - again "offline"!
Nonetheless, the After Effects project works fine. No problems here (project has neither a long name nor blanks).
Any ideas what could be wrong? How can I relink the comps? I am really clueless.
Thanks for any suggestions!

Mylenium basically answered your question: quit both applications, manually clean Media Cache Database, restart PrPro and let it rebuild Media Cache Database (reconform files). Other than that provide information about your disk setup. Since AE wanted to know where to save project file, it might for some reason lost connection...

Premiere pro cc 2014 black screen or "media offline"

Almost impossible to do much work in Premiere CC 2014. I use 3 machines in business and Premiere doesn't work with any of them for long. I can be editing fine for about an hour then suddenly my program monitor goes black or says media offline. The only way I can get it back is to reboot about 4-5 times before the project will load again. This happens regardless of where the media is stored, what version of Mac OS is used, or what plugins are used. Anybody else experiencing this?

Hey John! Thanks for the help! So far I've encountered the issue on three different macs. Two are stock iMacs so some AMD chip. The third and least problematic is a desktop running a GTX 780 with CUDA 6.0.46. I will have to check on the two iMacs on Monday... I'm updating the Cuda for the desktop to see if that changes anything.

Adobe Media Encoder 4.0.0.374 - Media Offline Error when encoding

My problem is a little urgent, so, if possible, i want a fast answer.
I edited my video in Adobe Premiere Pro CS4. When it was done, i tryed to export it, in File > Export > Media (Ps. In my program, i don't have File > Export > Movie). I set my video export settings, and then accepted. The Adobe Media Encoder 4.0.0.374 window appeared, with my project in the queue list. Then, i pressed in "Encode". First, the program is slower than normally to load the file, but i think it can be that my video is too long. After load, it starts to encode. After a time, in the preview box, appear the "Media Offline" ( and never is the same footage ) image, the same of Premiere Pro CS4. After a little, a "Encoding unsucceful. Unknown Error" appears, and the encoding stops. I don't know if is a Premiere Pro or Media Encoder error, so i posted here.
Considerations:
Before i encode, i ever verify (and fix if necessary) if all videos of the project is linked, but ever time i reopen the project, some footages ( never the same ) are unlinked, and i have to link again.
I tryed to encode various differents formats, like AVI, WMV or F4V, but in every time i get the error. I tryed even to export first the audio, then the video, separated, to link after, but only the audio is succeful exported.
I am using Windows 7 Ultimate, with a 4gb RAM, 1TB HD and Pentium Dual-Core 3Ghz.
I just got to encode with succes some times before. This is the first time it occurs.
I used the program (Premiere Pro) normally, some days ago, until 02/11. Since 03/11, it slowed. I just disabled all visual effects, disfragmented my disk, cleaned, and set the "Use more energy to more process" settings, but my program is still slow.
If needed more considerations, ask to me.
I just searched for similar problem, but dont got any result.
Sorry if my english is bad, i am Braziliam.

I have a similar problem. When I attempt to encode a list of clips, Media Encoder sometimes fails with a media offline warning. The media is just fine, nothing actually off line nor corrupted. If I elect to encode directly from Premiere Pro, the compilation proceeds normally. That's not practical when I have a list of clips and other things to do besides watch the creeping status bar.
My temporary fix was to uncheck the "import sequences natively" option. It's a little slower using the dynamic link, but it works, and my hair can start growing again.
This glitch appeared only with the latest update via Creative Cloud.

"Media Offline" in Premiere Pro CS3 .. but it's not offline!

If anyone is able to advise on a technical problem in Adobe Premiere Pro (CS3), I'd be most appreciative I'm hoping someone will be around anywhere to help solve this...
Please look at:
http://www.thepfjstudios.com.au/images/PremiereProblem.jpg
to understand my issue better. (Img 1440x900, approx 210kb)
In the upper left box are the videos in the project. This issue is with all videos in the project, but for the example, I'm looking at the highlighted video, MOV03C_03.mpg. The thumbnail at the top of the list shows the video is working, I can play it fine by pressing the play button next to the thumbnail.
The same video, MOV03C_03.mpg, is in the timeline at the current point of the cursor. The current timecode is 00:00:55:22 (hh:mm:ss:ff). I don't understand why the monitor on the upper right corner is showing the video (and all videos in the project) as "media offline", when they're all in the project and able to be played, therefore *not* offline.
Is there some way I can fix this? It's for a university project that I'm needing to deliver to our customer this week...

The guy that said "if an Asset appears as Off-line, it is because the Asset IS Off-line" obviously hasn't seen this problem before.
You are absolutely correct here. Most users have not seen this problem before. In my search of these fora, I found only this, and one other thread where this behavior was reported. In all others, the problem came about because of things like Paths changing (external drive letter changes were the most common). There were cases where the Path was changed by Renaming, Moving and Deletion, but only this, and one other instance, where something else intruded.
Now, it appears that you also encountered the issue, so that runs the count up to three. There are possibly others, who have never posted here, but we cannot count them, unless one searches every possible forum on the Internet.
It is good that you have found a way to get around the issue, and thank you for posting that.
I do, however, have a little problem with your attitude. A forum respondent can only comment of problems that they have had, observed from others, or have read about. If few users have encountered this issue, it might seem that it is related to but a few Projects, systems, or users' actions. If it were a universal Bug, it would seem most logical, that many others would have encountered it, and reported it.
You are correct. I have not encountered this problem, and it appears that most other users are in the same exact position. Maybe we do something differently, or our systems and Projects are different enough, that we have just been spared. I am not sure that is a bad thing.
Again, thanks for posting your keystrokes to handle the problem, when it arises. I hope that will help others, when they show up.
Good luck,
Hunt

I have PR cs6 and my mac has recently upgraded itself from iPhoto where i imported all my photos and film from to "photos" now all of my current project is showing 'media offline' AAAAARGGGH!! now i can't see anything. the audio is fine but everything els

can anyone help me get all of my edited holiday video visible again? my mac upgraded itself from iPhoto where i keep my imported video and photos, to "photo" now all of my current project (and probably old ones as well! ) are showing media offline. how can i get this back seeing the clips on 'photo'?

When you open a project you need to point PPro to the new media location and relink
>mac upgraded itself from iPhoto
THAT is not good... I am Windows, but at least a Windows update gives ME the option of unchecking an update

Thumbnails in one project "Media Offline" but Canvass OK

One of my projects now has replaced the thumbnails in some of the clips in the timeline with red and "Media Offline. However, the media is online in the browser, and viewing the clips in the Viewer and playing the Timeline in the canvas perform normally. Other projects are not affected. How can I correct that please?

Probably those cplis were offline for a while (external disk temporarily not connected ?), and when they were reconnected again their thumbnails were not updated.
When it happened to me I just deleted the thumbnail cache and FCE automatically rebuilt them.
Piero

Had to rebuild system: Media Offline (in red) on some clips. WTH? How to reconnect?

This is likely siple, but I'm stumped. My O.S. (Win7 Pro) became hopelesly corupted, so I was forced to reinstall. I'm done, CS5 back up and running, but I have a project that is acting wonky.
ABout a dozen of the clips in the timeline/sequence are RED and show as Media Offline. Now, when I open the project I don't get a popup looking for them. The clips are all AVI files and I have checked and yes, they are where they are supposed to be.
What is the process of having Premiere Pro understand where they are again? I'm not finding an answer that works.
Thanks again. I am sure I will have other questions.
Oh yeah, like, how do I get Media Encoder to stop using my SSD drive (my C drive) as the location where it does it's thing? You know... you Export to the Queue and it bring up Media Encoder and the sequence might be headed for the drive you tell it, but it clearly shows the C drive as the temp place or whatever. I made the change long ago, but now forget.

With system rebuilds, or when migrating to a new system, installed CODEC's are often forgotten. Project A worked, and then after the change, one gets the "Media Not Supported... " error message.
Glad that you found the issue. I will be doing, a couple of new machines, and hope that I have made adequate notes on which CODEC's I need to install on them.
That said, I have one caveat: often, a user is temped to just download and install an "all-inclusive" CODEC "pack," rather than step through the list, one at a time. I urge anyone to NOT do that. Install what you need, when you need it, and if there are commercial versions vs free versions, spend the few $'s to go "to the source."
Good luck,
Hunt

Timeline thumbnails show media offline, but media is not offline.

Short version: I opened a project today that I had been working on for a long time. Some of the thumbnails in one of my timelines show up as the red "Media off-line" image. But the media is not off-line. I can play the clips just fine. Everything else seems (more or less -- see below) normal except for a handful of these off-line thumbnails. It's not a disaster, but it makes it hard to find my way around. And I'm worried that it's a sign of something more serious wrong under the surface.
Long version: I'm using an older Macbook Pro with an ESATA expresscard. My media is all on external ESATA drives. My project file is on the Macbook's internal hard drive.
I use my Macbook as a desktop machine. The computer sits on a dedicated shelf on my desk. My cat makes a habit of sleeping on top of the machine. (You can probably guess where this is going.) Most of the time this is not a problem, but about a week ago he decided to stretch in just the wrong way and pushed the expresscard out of its slot. After screaming and throwing the cat across the room, I saved the project file, remounted the disks, re-opened the project file, and breathed a big sigh of relief when everything seemed to be fine. I quit FCP again and put the project on hold for about a week.
Today I reopened the same project file and the trouble started. At first all the timeline thumbnails showed up as media-offline, even thought all indications were that it was on-line. In addition, all my audio and video renderings were gone. I re-did them, and after a while some of the thumbnails restored themselves as well. But not all of them.
All of which has me a little flustered.
Has anyone encountered anything like this before? Is there a way to force FCP to refresh the timeline thumbnails? It's hard to find my way around now that all the clips look the same.
Thanks.

i've experienced this before, but i can't really remember how i sorted it,
i may have deleted the thumbnails out of the scratch disc, or it may have been that i switched the timeline view to name only saved and closed down, then opened it up again and switched them back on to refresh
but i know on no refresh thumbnails button in fcp itself

FCP4.5 + LiveType = Media Offline and gone forever.

Hi everyone,
The other day I cut a project in FCP 4.5, everything was great, then I took a clip into LiveType at the end to do some titles, and then the next morning when I came in to resume the MEDIA OFFLINE box popped up showing all my files were missing. I tried to reconnect but it couldn't find them, I did a finder search and it couldn't find them. I ran Data Rescue and it couldn't find them. Nothing in the trash. They were just totally gone. So I've been trying to figure it out ever since, and I'm scared to cut again in case the same thing happens. I thought it was a LiveType bug, but maybe it's a pro app bug given some comments around here as I had FCP and LiveType open and was exporting from one to the other.
Does anyone have any idea as to why this happened? I posted to the LA Final Cut Pro Users's Group forum, too, and it's happened to a few people but mostly they're pretty stumped. This is a huge deal, and I'm really mad but at the same time glad my project was a short one.
Thanks for your help,
jennie
G5 dual 1.8, 12" 867 G4 PB Mac OS X (10.4.6) 1.5g RAM, 750g HDs, Canon 20D, Panasonic DVX-100a

Does anyone have any idea as to why this happened? I posted to the LA Final Cut Pro Users's Group forum, too, and it's happened to a few people but mostly they're pretty stumped. This is a huge deal, and I'm really mad but at the same time glad my project was a short one. < </div>
It has happened to me, too, but just once.
There is no identifiable cause for this mysterious file deletion problem. It's frustrating because, as you found, the file is gone and it is as if the file never existed as far as the Macintosh drive directory is concerned.
We've been seeing posts about it for several years although yours in the first in many months. That's about all we know. It happens. It's a total bummer. And there's nothing we can do about it. FCP5.0 seemed to have put an end to it but that's not clear, either.
bogiesan

Media offline and loss of effects and transitions

Hello,
I have been using Premier Pro CS3 for a couple of years with an XP operating system. Most of the time I haven't had to many unusual things happening. But recently I have done some major projects and after I rendered them and then closed Premiere Pro and opened it the next day, nothing is rendered and the tranistions and any effects I may have added are no longer there and in some cases I see the "media offline" screen. I did find a work around thru the internet and some forums and that was to select all the files and move them a few frames then move them back. Everything works fine then except now I have to render everything again. My question is I recently started capturing using the detect scenes and I end up with quite a few clips whereas before I would just make one clip and cut out the sections I need. All the files are on my harddrive on the computer nothing external. Is it because I'm using detect scenes and I have so many short clips and that's the reason I have to move all the files and re-render. I called Adobe and they wouldn't give me any answers as I'm using CS3 they kept telling me to upgrade to CS5. Anyone have this type of problem and if so is there something I can do other than move all the clips and re-render? It makes me very nervous to be moving all the clips and put them back even if it's only a couple of frames. Any help would be appreciated. I do plan to upgrade to CS4 but want to know if I should quit using the detect scenes option when capturing. The only thing I do, do is to put all the clips into seperate bins in the project window. Thank you in advance for any help

something in the original project you created and the media you imported is saying, " The stuff is located HERE...and it's not finding the stuff THERE...." or you actually chose to use the media offline ( unlikely ).
You did SOMETHING somewhere along the way to confuse the program about where the stuff is located....
I don't use CS3 to capture stuff but use ScLive ( for sd work , not hd ) , and it is set up to make a clip for every time it sees the timecode indicate the camera was shut off and turned on ( scene detect on )....
That gives me a lot of clips in the folder I selected to capture to.
When I import those clips to a project ( usually in the same folder structure so I dont get confused where things are )..I then LEAVE the assets there and dont move them ....or the program won't be able to find them properly ( the link is lost if you move the stuff )...and it then is either prompting me where it is or it is seen as offline ( If I choose to ignore prompt to find it )...
hope this helps

"Media Offline" error in slideshow(s)!

I just created my first DVD with 2.0, a DL with a lot of video on it and 2 slideshows (of 90 and 55 pictures respectively). The transitions show up just fine, as does the music, but the pictures/slides themselves don't show... just Adobe's "Media Offline" picture (which I know any user of Premiere is familiar with, I'm not sure if I've seen it in Encore).
Can anyone tell me what is causing this and how to fix it?!?!
Thanks in advance!

Got the same thing here. The worst in my case is that everythin seemed to be working correctly within the Encore Preview window but when I tried to create DVD, almost all of the pictures were considered offline.
But in my case, I DID change the loaction of the files but even then, I think it is a bug and that Encore should request the user to locate the files OR set them as offline. I tried to remove the files in the Soources/Transcodes folder. Did the trick to get them to appear as offline in Encore too BUT, now I get a "transcoded" statement in the Transcode Status column for all my offline pictures.
I tried doing a "Locate Asset" with no success (probably because Encore at the UI level doesn't see them as really offline??).
The solution to prevent to have to redo all the slideshow was to "Replace Asset" with one that is not yet imported and then, replace again with the right one.
I too hope that it will be corrected soon.

Media offline - no it's not!

In my timeline several clips display as Media Offline.
But they aren't really.
Playback of the sequence is fine. If I click on the clip and select Reveal in Finder, it does just that. It's not lost. If I select Reconnect Media for the individual clip it browses to the clip with me even telling it to. I click Connect and the clip in the timeline still displays as Media Offline.
I deleted some render files that I thought were no longer used. Could this be the cause?
What gives?

I just had the same problem and this was the fix. Yey for searching before posting and actually finding the answer I needed. Thanks so much apple forums.
Also to add to this I know how mine occured. I work on a system hooked up to an Xserve. I opened a project which is stored on the computer and then realized the Xserve drive wasn't connected which is where the media is stored. So I quit FCP. When you quit and the window comes up I was just too quick on my actions and clicked the return key saving the project with offline media. If this happens make sure you quit and do not safe the project. Then either connect the drive needed or move the media to where it was before this happened and then open the project again and everything should be there. If not just do as stated in the posts above and everything works great.
Thanks again guys,
-shawn

Media Offline/Missing Files In FCExpressHD

Very confused. Edited footage and saved on External HD. Lacie 200GB...Been very careful to constantly save all work on External HD. Been on 6 week trip. Powered down Powerbook, unplugged everything including Ext HD and put away.... just returned. Got back into FCE HD and for no reason..I get the Media Offline and Missing Files message. What could I have possibly done to make this happen. I deleted NOTHING during my editing process and kept saving and saving..Now this!...What did I do wrong?
HB

If it's new the external may not be formatted
correctly to work with a Mac.
Is the format Mac OSExtended?
Al
Hello Al...
I resolved the problem...I physically went into my Lacie External HD..and found the FCE video file I was working on..double-clicked it, FCE opened and brought up all my files/images/video onto the timeline without a problem...
Nothing missing, nothing offline...
I don't know why, when I open FCE HD (FIRST) and go to File>Open or >Open Recent..after not being on-line for several weeks (out of town on trip)..I get these "offline or missing files" error messages...but when I go directly to my External HD...find the file, click on it..and it opens..I'm bewildered...
Anyway...I guess I shouldn't complain...everything looks OK...
Thanks again.
Henri

Media Offline AGAIN

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