"media offline" at every project start

Hello,
I have a problem with the "media offline" note.
At every start of a project in adobe premiere elements, a number of media files were not loaded correctly ("media offline"). Most of the media files (video clips) are succesfully connected by premiere elements, but some not.
I did not change the directory of the files or the project. The media cache is in the same directory as the project.
Also, it doesn't matter if I re-connect the video files. At the next start of the project, there will be some media offline again (not always the same files!).
Thanks for help,
Klaus.

Klaus,
One workflow, that might be helpful to you, is how I handle my Still Images and Video files:
I first archive my files to my NAS unit, for secure storage, using a folder structure that makes sense for me. That might be by date created, or by subject matter.
Then, when I go to create a Video Project, I create a sub-folder structure, below the "root folder," for that Project, say, E:\[Project Name]\Still Images, then Video, then Graphics, etc.. For the Video, I then Copy over the necessary files, for that Project, and then Import those from there. I still have the originals on my NAS, for safe keeping, and use in other Projects.
This article goes into a bit more detail: http://forums.adobe.com/message/4028199#4028199
Good luck and happy editing,
Hunt

Similar Messages

Getting "Media Offline" After Archived Project to HDD to Another Computer

Hello,
How do you avoid getting media offline when transferring a project to another computer's C drive?
I use PrE9 and decided to transfer my project to another computer for performance purposes. I archived the project (copy, not trim) to an external hard drive first, making sure to synchronize the drive letters of the HDD in both old/new computers beforehand. Working from the external drive is fine -- no media offline issues -- but I wanted to transfer the archived project to my new computer's C drive. After doing so, the project is now riddled with media offline messages. I'd rather not deal with the clips individually as there are too many.
What step(s) am I missing? I'm sure it's easy, but this amateur has a lot to learn.

Well, when one changes the drive letter (or any part of the Absolute Path) with linked media, the first time that the Project has been Opened, those links will be broken. PrE should give you the dialog screen, asking "Where is file ____ ?" This article goes into much more detail: http://forums.adobe.com/thread/990503?tstart=0
There are also some tid-bits in these articles, that might be helpful:
Media Offline: http://forums.adobe.com/thread/790686?tstart=30
Project Files and Saving: http://forums.adobe.com/message/3397716#3397716
Good luck, and hope those links help.
Hunt

How can I open an AEP project and make all media OFFLINE?

Hi There,
I am working with an AEP file that is on the network that has pretty heavy media files linked to the project. Every time I open the file over the network, AE takes FOREVER to open it. I remember somebody showed me a way to open up a file and making all the media offline. Something like holding ALT when pressing the open button on the Open File dialog. Although, I can't remember if this is right. I'm on a Mac, and I'd like to know if there is a way to do this so I can open up the project without waiting, and simply link the files that I really need to be linked so I can work quicker.
Anybody have any suggestion? Thank you for your time and help!

>You can just change the name of the folder where your sources are stored.
That works well for Windows, but Mac OS is a little trickier. The OS keeps track of folder name changes (even on network directories) and will re-direct requests appropriately. Very cool for users, very bad if you're trying to fool a program like AE. (Had to struggle with this about a month ago to offline some files.)
The only way I was able to make it work was by changing the name of the folder from a different computer while the main computer was disconnected from that server.

Can't find offline media for a saved project. Premiere Element 13. I'm just a novice

I'm just a novice. I've tried to open an older project and it states that media is off line. I haven't be able to get it back in order to burn another copy of the project.

edgooding2
Are you trying to open a project file from an older version of Premiere Elements in Premiere Elements 13?
Or, have you done a project in Premiere Elements 13, saved closed it, and now reopen it to find a lot of colorful displays
and "Where is the file _____?" messages?
Major question...forget about the project for the moment...if you go to the computer hard drive, can you spot the files
that the project is telling you are missing?
After any of these project files were saved closed, did you move, delete, or rename files and folders that went into the project?
Let us start here, and then we can decide what next and then go into a lot more details to get your project's source
media reconnect to the project.
Never hesitate to ask questions and ask for clarification.
Thank you.
ATR

I have PR cs6 and my mac has recently upgraded itself from iPhoto where i imported all my photos and film from to "photos" now all of my current project is showing 'media offline' AAAAARGGGH!! now i can't see anything. the audio is fine but everything els

can anyone help me get all of my edited holiday video visible again? my mac upgraded itself from iPhoto where i keep my imported video and photos, to "photo" now all of my current project (and probably old ones as well! ) are showing media offline. how can i get this back seeing the clips on 'photo'?

When you open a project you need to point PPro to the new media location and relink
>mac upgraded itself from iPhoto
THAT is not good... I am Windows, but at least a Windows update gives ME the option of unchecking an update

Thumbnails in one project "Media Offline" but Canvass OK

One of my projects now has replaced the thumbnails in some of the clips in the timeline with red and "Media Offline. However, the media is online in the browser, and viewing the clips in the Viewer and playing the Timeline in the canvas perform normally. Other projects are not affected. How can I correct that please?

Probably those cplis were offline for a while (external disk temporarily not connected ?), and when they were reconnected again their thumbnails were not updated.
When it happened to me I just deleted the thumbnail cache and FCE automatically rebuilt them.
Piero

Media offline (but not first clip) when import cs4 project to cs5

I've several clips in a cs4 project. All original clips, all from the same footage, are in the proper folder. When I imported the project into my fresh cs5 install, the first clip shows up properly -- video and audio are present -- but the rest in the sequence show "media offline." When I search for the clip and select it to be linked, I'm informed that "The selected files do not contain audio media used by clip references in one or more sequences." Clicking yes then gives me a clip in the project resources and timeline windows with no sound.
This makes no sense, since all clips are from the same source footage. If the first clip in the sequence is fine, what's the problem? Thanks for your help.

I figured out what has happened. The clips were all from same original source, but somehow some had audio coded in mp2, others in mp3. The first clip was mp3 and Premiere CS5 version spotted that codec. For some reason PCS5 is not spotting the mp2 codec, while CS4 could, which is why I didn't have this problem back then.
The initial "media offline" message is terribly misleading, and the audio problem message is not specific enough. I'll try to get CS5 to use the mp2 codec CS4 worked with.
Thanks for your time.
Just to confuse things more, It's worth noting that the mp2 clips show up in Bridge cs5 and the audio plays fine there. What's with Premiere Pro? Irritating.

PE12 Instant Movie Project Media Offline

I'm using PE12 and downloaded Outdoor Adventure template. Ran the instant movie and then in a couple places I found a red screen with "Media Offline" in about 15 different languages. The event log says problem with 3 PNG files but I verified the files exist in the Outdoor Adventure template folder. I deleted the template and downloaded again but still received same error.
Any suggestions on how to fix this?

A.T. Romano
Thank you for the reply.
Yes, I am running windows 7 pro under the actual administrator account not as a local user with admin rights
Since I am logged in as the administrator is this still necessary?
Still get the error but I did save the project file and re-open. I had not previously saved the project. When I re-open I get the same red screen
This time the event "error" log has only 2 events and also a message popped up asking me to link the file "outdoor-adventure_s_texture.png"
I looked in the folder C:\ProgramData\Adobe\Premiere Elements\12.0\Online\Movie Themes\All_Lang\Event\Outdoor Adventure and the file was missing.
I copied the file "outdoor-adventure_texture.png" and just modified the name to "outdoor-adventure_s_texture.png" and the error message went away.
I downloaded the theme pack once, cleared it out, and re-downloaded. I guess that file is missing.
Here is event list

How can I set which projects use Proxy Media and not just change every project?

Hi there
I can see how to change ALL projects to use Proxy Media or Original/Optimised Media
in
Preferences>Playback
But I'm switching between projects a lot and I only want to use Proxy Media on one project, so how can I tell FCPX to only use Proxy Media on that ONE project?
Thanks

Perhaps if apple didn't take back prores LT this wouldn't be as much of an issue.
Pores LT was a great compromise between file size and quality. It produced a fine image for most peoples needs and was 30% smaller.
Hopefully it will be returned soon. I can't imagine why it's not already there. Unless they want to charge for it, ... again..
Have you tried capturing as full res, then change prefs back to proxy, open a new project and import the full res files?
In FCP7 the render pref was separate from the capture pref. is that gone too?
If my idea doesn't work, Surely someone will chime in with a creative work around to this.
And hopefully it'll get fixed soon in an update.
Best,
g

Error Message for "Media Pending" or "Media Offline"

This is INCREDIBLY frustrating.
It is my job at a church to produce broadcast-quality segments for our local tv stations for 28 minute slots. I am working with HD-quality videos, bumpers, audio files, etc. It takes my PC about 30 minutes to render each segment and I work with about 4 segments a week. Add that up, and it takes me two straight hours to render each finished product (not counting any edit work), all which have to be done in a day because we broadcast most of the stuff that happens on Sunday the following Tuesday.
That said, I render the final product, after everything has been through quality-control, through encoder because of the FTP option. When I leave every Monday afternoon, I start the queue for the four segments, which, in turn, will spit out the product and FTP it to our server at the tv stations.
But when I come in Tuesday morning and find that AME has rendered four USELESS videos because, instead of informing me when I started the queue there was something wrong with fetching the video files, it decided to render some stupid stock frame of either, "Media Pending" or "Media Offline" - which makes ABSOLUTLY NO sense, for when I open premiere or after effects, it renders quite fine through AME. You can't sit here and tell me that the rendering software requires the project to be open in Premiere or AE. That would be counter productive and impossible for anyone batch-rendering.
Here is what I need: Just a simple, "Hello, there was something wrong with fetching all of the media files in your project (blank, blank, blank) - please check your project file."
Thanks!

Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button,
navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.

Adobe Media Encoder 4.0.0.374 - Media Offline Error when encoding

My problem is a little urgent, so, if possible, i want a fast answer.
I edited my video in Adobe Premiere Pro CS4. When it was done, i tryed to export it, in File > Export > Media (Ps. In my program, i don't have File > Export > Movie). I set my video export settings, and then accepted. The Adobe Media Encoder 4.0.0.374 window appeared, with my project in the queue list. Then, i pressed in "Encode". First, the program is slower than normally to load the file, but i think it can be that my video is too long. After load, it starts to encode. After a time, in the preview box, appear the "Media Offline" ( and never is the same footage ) image, the same of Premiere Pro CS4. After a little, a "Encoding unsucceful. Unknown Error" appears, and the encoding stops. I don't know if is a Premiere Pro or Media Encoder error, so i posted here.
Considerations:
Before i encode, i ever verify (and fix if necessary) if all videos of the project is linked, but ever time i reopen the project, some footages ( never the same ) are unlinked, and i have to link again.
I tryed to encode various differents formats, like AVI, WMV or F4V, but in every time i get the error. I tryed even to export first the audio, then the video, separated, to link after, but only the audio is succeful exported.
I am using Windows 7 Ultimate, with a 4gb RAM, 1TB HD and Pentium Dual-Core 3Ghz.
I just got to encode with succes some times before. This is the first time it occurs.
I used the program (Premiere Pro) normally, some days ago, until 02/11. Since 03/11, it slowed. I just disabled all visual effects, disfragmented my disk, cleaned, and set the "Use more energy to more process" settings, but my program is still slow.
If needed more considerations, ask to me.
I just searched for similar problem, but dont got any result.
Sorry if my english is bad, i am Braziliam.

I have a similar problem. When I attempt to encode a list of clips, Media Encoder sometimes fails with a media offline warning. The media is just fine, nothing actually off line nor corrupted. If I elect to encode directly from Premiere Pro, the compilation proceeds normally. That's not practical when I have a list of clips and other things to do besides watch the creeping status bar.
My temporary fix was to uncheck the "import sequences natively" option. It's a little slower using the dynamic link, but it works, and my hair can start growing again.
This glitch appeared only with the latest update via Creative Cloud.

Media Offline AGAIN

I am running Premiere CS4 for Mac. This is the third major crash I've had, and I've only just recently had this software. I don't understand how software this expensive can cause so much grief.
Like before, I was importing an .mov (just rendered from after effects), and I got the message that the width/height was too large. So I "saved as" just in case. Of course, when I opened the project again, everything was red screened.
The first time I was red screened, I started a new project and imported my old project. This time it didn't work, it's still red screened.
Not only that, since I had the last crash, I have been "Saving As" at the end of every day. But for some reason every single one of my save files is made entirely of "Media Offline" messages, and this includes all of the automatic backups. The only media that's working are aeps.
What is going on? And how can I fix this?

I am no expert but I have a couple of questions for you.
I assume that this “Red Screen” is the windows equivalent to the “blue screen of death?”
When you do the “save as” does the file go in the same location as the one you were working on or do you have to move it there?
Please read this.
You might want to give the full specs of your computer, your Project and the Assets used in that Project. More details will be better.

Media offline and loss of effects and transitions

Hello,
I have been using Premier Pro CS3 for a couple of years with an XP operating system. Most of the time I haven't had to many unusual things happening. But recently I have done some major projects and after I rendered them and then closed Premiere Pro and opened it the next day, nothing is rendered and the tranistions and any effects I may have added are no longer there and in some cases I see the "media offline" screen. I did find a work around thru the internet and some forums and that was to select all the files and move them a few frames then move them back. Everything works fine then except now I have to render everything again. My question is I recently started capturing using the detect scenes and I end up with quite a few clips whereas before I would just make one clip and cut out the sections I need. All the files are on my harddrive on the computer nothing external. Is it because I'm using detect scenes and I have so many short clips and that's the reason I have to move all the files and re-render. I called Adobe and they wouldn't give me any answers as I'm using CS3 they kept telling me to upgrade to CS5. Anyone have this type of problem and if so is there something I can do other than move all the clips and re-render? It makes me very nervous to be moving all the clips and put them back even if it's only a couple of frames. Any help would be appreciated. I do plan to upgrade to CS4 but want to know if I should quit using the detect scenes option when capturing. The only thing I do, do is to put all the clips into seperate bins in the project window. Thank you in advance for any help

something in the original project you created and the media you imported is saying, " The stuff is located HERE...and it's not finding the stuff THERE...." or you actually chose to use the media offline ( unlikely ).
You did SOMETHING somewhere along the way to confuse the program about where the stuff is located....
I don't use CS3 to capture stuff but use ScLive ( for sd work , not hd ) , and it is set up to make a clip for every time it sees the timecode indicate the camera was shut off and turned on ( scene detect on )....
That gives me a lot of clips in the folder I selected to capture to.
When I import those clips to a project ( usually in the same folder structure so I dont get confused where things are )..I then LEAVE the assets there and dont move them ....or the program won't be able to find them properly ( the link is lost if you move the stuff )...and it then is either prompting me where it is or it is seen as offline ( If I choose to ignore prompt to find it )...
hope this helps

Can iOS/Android play protected media offline?

I'm working on a system that will provide offline access to DRM protected video on tablet devices. In discussions with Adobe it was suggested we could use Adobe Media Server to encrypt files for Protected HDS / Protected HLS, then download those files into our application for later offline playback. Looking around the documentation and discussions, I can't really see where to start, beyond finding phds_policy.pol which would set the required protection level.
Can an AIR application play back a locally stored copy of a protected HDS (or HLS) video?
If so, do we have to transform the manifest file to reference a locally stored key?
Does this work on iOS and Android?

Usually the problem came up for me when I imported files from an exterior hard drive. I just had my whole project turn to the red "Media Offline" window.These files were imported directly from my camera. My computer didn't go offline.
Michael,
I am not sure where these particular media files were located, when Imported. It seems that they were on an external HDD, but then I am not certain of that.
When a file is Imported into PrPro, a link to the original file is created, and this link is an absolute Path, in that every aspect of it's location, name, etc., MUST be maintained, or the link will be broken, and then the Media will show as Media Offline. In PC-speak, the HDD's drive letter must be maintained, exactly as it was, at the time of Import. In Mac-speak, that is the Volume. Being a PC-only guy, I am not sure of all variables on a Mac for Volume names, so you will have to investigate that aspect. However, if any part of the Path (probably goes by a different name on the Mac) changes, one must manually re-link via the new Path.
Can you give us the complete details on where the files were, when Imported, and then any change that might have taken place?
Thank you, and good luck,
Hunt

Premiere CC - media offline when working with AE comps

I am working with Premiere CC and using After Effects CC comps for some Keylight 1.2 keying within the project - AE comps created in Premiere via "right click" on clip saying "superseded by AE comp".
The After Effects project incl. all the comps and Premiere project saved locally - same location, local.
Till now editing (P) & keying (AE) worked without any huge problems - due to using 4k material I had some play-back problems - not worth mention it though.
POSSIBLE REASON? When it started:
With both open - AE and Premiere project - I worked on the key in the AE comps. When finishing the keying I saved the changes - what normally works finw without asking me WHERE to save it.
Now AE asked me where I would like to save the project although it should have a location already - as I saved it before locally.
So I saved it with the same name and same location - overwriting the "old" project. That was when the problem occured...
PROBLEM:
Now the Premiere project can not find/link the AE comps / project. Saying: Media Offline.
Although it displays the right path in the Premiere project window!
TRIED THIS:
In Premiere I tried to "Link to media". Which will work for any three of the 20 AE comps!
At the 3rd or 4th one I try to link (automatically doesn't work here for some reason?) Premiere either hangs after a while or "changes mind" and finds no links anymore - even those I relinked just minutes before will have no connection anymore - again "offline"!
Nonetheless, the After Effects project works fine. No problems here (project has neither a long name nor blanks).
Any ideas what could be wrong? How can I relink the comps? I am really clueless.
Thanks for any suggestions!

Mylenium basically answered your question: quit both applications, manually clean Media Cache Database, restart PrPro and let it rebuild Media Cache Database (reconform files). Other than that provide information about your disk setup. Since AE wanted to know where to save project file, it might for some reason lost connection...

"media offline" at every project start

Similar Messages

Maybe you are looking for