Media Offline but it's there - quarky FCP behavior

FCP7, have been working on a show and everything is fine until today. When I opened the project some of the clips and JPEG graphics I'm using show Offline in the browser and they show Offline in the timeline though when you play the sequence it plays correctly. If you select either a clip or graphic in the browser suddenly other clips show they are offline and some that were showing offline show correctly. Select something else and others change randomly.
I have used Preference Manager to trash the prefs to no avail. Opened an autosave of the show after trashing prefs & rebooting and have the same issues. I can manually reconnect clips in the timeline and they are staying for now, but I reconnect clips/graphics in the browser and it causes others to show offline.

doesn't sound like the clips are actually going offline, just that the thumbnail cache has gone utterly wonky ... the location of your thumbnail cache is set in your FCP System Settings window, so go there and find out where its hiding, then quit FCP and go and delete that thumbnail cache folder and throw away the key (or empty the trash) ... now reopen FCP and see if it starts behaving itself a bit better
post back
Andy

Similar Messages

Media Offline but it's there

Brought up a old show, when it launched in FCP 5.1.4 said it was from an older version, should it update and I clicked OK to update. All the video clips in the time line show a image, if I open the original clip in the Viewer it's there & plays correctly but when I play the show in the Canvas all the video clips say Media Offline.
I've tried to re-render everything, I closed FCP and trashed the preferences using FCP4 Rescue but nothing I do seems to work. When I open the show it warns me there is one file missing and that's it. There's a glitch somewhere but I can't figure out what to do.

I didn't update the app, I had FCP open editing a show, I closed that show - not FCP - then opened an older show (probably edited with FCP 3) it said:
+"The file format of this project is from an earlier version. Would you like to update this project file?+
+Note: Once saved, this file cannot be opened by previous versions. To avoid overwriting the original project files, you can use Save Project As from the file menu when the project updating is complete"+
Problem solved now, I saved myself by doing the Save Project As once it opened the first time (and second). When I opened the file the first time something obviously glitched. Went back and opened & updated the original file a second time everything worked fine, just the one missing file. Go figure.

Timeline thumbnails show media offline, but media is not offline.

Short version: I opened a project today that I had been working on for a long time. Some of the thumbnails in one of my timelines show up as the red "Media off-line" image. But the media is not off-line. I can play the clips just fine. Everything else seems (more or less -- see below) normal except for a handful of these off-line thumbnails. It's not a disaster, but it makes it hard to find my way around. And I'm worried that it's a sign of something more serious wrong under the surface.
Long version: I'm using an older Macbook Pro with an ESATA expresscard. My media is all on external ESATA drives. My project file is on the Macbook's internal hard drive.
I use my Macbook as a desktop machine. The computer sits on a dedicated shelf on my desk. My cat makes a habit of sleeping on top of the machine. (You can probably guess where this is going.) Most of the time this is not a problem, but about a week ago he decided to stretch in just the wrong way and pushed the expresscard out of its slot. After screaming and throwing the cat across the room, I saved the project file, remounted the disks, re-opened the project file, and breathed a big sigh of relief when everything seemed to be fine. I quit FCP again and put the project on hold for about a week.
Today I reopened the same project file and the trouble started. At first all the timeline thumbnails showed up as media-offline, even thought all indications were that it was on-line. In addition, all my audio and video renderings were gone. I re-did them, and after a while some of the thumbnails restored themselves as well. But not all of them.
All of which has me a little flustered.
Has anyone encountered anything like this before? Is there a way to force FCP to refresh the timeline thumbnails? It's hard to find my way around now that all the clips look the same.
Thanks.

i've experienced this before, but i can't really remember how i sorted it,
i may have deleted the thumbnails out of the scratch disc, or it may have been that i switched the timeline view to name only saved and closed down, then opened it up again and switched them back on to refresh
but i know on no refresh thumbnails button in fcp itself

Media offline (but not first clip) when import cs4 project to cs5

I've several clips in a cs4 project. All original clips, all from the same footage, are in the proper folder. When I imported the project into my fresh cs5 install, the first clip shows up properly -- video and audio are present -- but the rest in the sequence show "media offline." When I search for the clip and select it to be linked, I'm informed that "The selected files do not contain audio media used by clip references in one or more sequences." Clicking yes then gives me a clip in the project resources and timeline windows with no sound.
This makes no sense, since all clips are from the same source footage. If the first clip in the sequence is fine, what's the problem? Thanks for your help.

I figured out what has happened. The clips were all from same original source, but somehow some had audio coded in mp2, others in mp3. The first clip was mp3 and Premiere CS5 version spotted that codec. For some reason PCS5 is not spotting the mp2 codec, while CS4 could, which is why I didn't have this problem back then.
The initial "media offline" message is terribly misleading, and the audio problem message is not specific enough. I'll try to get CS5 to use the mp2 codec CS4 worked with.
Thanks for your time.
Just to confuse things more, It's worth noting that the mp2 clips show up in Bridge cs5 and the audio plays fine there. What's with Premiere Pro? Irritating.

FCE claims media offline, but it's not

I opened up my project today and noticed that two of the video clips on the Timeline have turned black with the red stripe across the middle that says "Media Offline." Both of these clips were derived from a single clip in the Browser, and that clip is still sitting right there in the Browser with all the rest of the clips, although it too has turned black with the red message stripe across it.
I looked on the hard drive and the original clip is still there in the folder I took it from when I dropped it into FCE's browser (It's in a Media folder inside of an iMovie project). And the clips play just fine in the timeline--the playhead moves right through them normally and the video plays smoothly. Nothing is amiss at all, except for the colors of the clips and the false claim that the media is offline.
What causes this? Although everything is still functioning just fine, I don't like the look of those clips sitting there with that big red warning on them, false though it is, and I worry that iDVD might not like them either when I go to burn this project to a DVD. Any way to fix this annoyance?

I had this problem a while ago, and the reason was that the clips went in fact offline for a short while and then back online (they were on an external drive), but the clip thumbnails were not updated.
I used the trick to force thunbnail updating by deleting the Thumbnail Cache (I guess this is the file name - cannot check now) in the FCE Documents folder. FCE will rebuild all thumbnails at next restart.
Probably there is a better way, but this worked.
Piero

FCE media offline but not reconnecting

edit 2: Alright, so if I select and highlight each individual clip on the timeline itself it allows me to reconnect the media. I would still like to know if there's a solution though because I have a lot of clips and having to reconnect media for each individual clip is incredibly frustrating when I know FCE is capable of doing this in batches. So... any help would be wonderful.
Original post:
Hi! I've been working on this video project for a while. I tend to prefer Premeire or Final Cut Pro but my workplace only has Final Cut Express.
I needed to log out and log in a different user since I was going out of town and when I logged back in because some of the files were on a share drive, I had to reconnect media. Which is fine - I've done it before, no problem. I got the media reconnected, re-rendered and then looked down at my timeline and realized that there were clips that hadn't connected.
Here's where it gets weird though. Everything looks connected in the Bins. I found all the files, connected everything. FCE has greyed out the reconnect media button. I can't connect anything else.
And yet as you can see below, despite the media being there, I am still getting the media offline message.
Does anyone have a solution to what's going on here. I'm completely baffled and I've never had anything like this occur before.
I'm running FCE version 4.0.1 on OS X 10.6.8
edit to add: The three other videos that I've been working on simultaneously did not have this problem. I still had to reconnect media but this is the only video that's doing this.
Thanks for all your help! If you need additional details just let me know.
-Stephanie
Here are is a larger image of what's going on.

I figured out what has happened. The clips were all from same original source, but somehow some had audio coded in mp2, others in mp3. The first clip was mp3 and Premiere CS5 version spotted that codec. For some reason PCS5 is not spotting the mp2 codec, while CS4 could, which is why I didn't have this problem back then.
The initial "media offline" message is terribly misleading, and the audio problem message is not specific enough. I'll try to get CS5 to use the mp2 codec CS4 worked with.
Thanks for your time.
Just to confuse things more, It's worth noting that the mp2 clips show up in Bridge cs5 and the audio plays fine there. What's with Premiere Pro? Irritating.

Media file thumbnails in browser say "media offline", but files are online and available for viewing/editing. How do I get a thumbnail of the clip back?

I am moderately experienced with FCE, but cannot figure out this issue. The thumbnails in my browser say "media offline", and no longer show a thumbnail of my video clip. When I try to reconnect the media files, the reconnect dialog box only checks for "online" media. I am able to view and work with the media files in my project even though it says they are offline. This issue seems to occur after a power outage. Its more of an annoyance than anything else, but I would still like to find a solution. Any help would be greatly appreciated. Thanks.

Figured it out.

Thumbnails in one project "Media Offline" but Canvass OK

One of my projects now has replaced the thumbnails in some of the clips in the timeline with red and "Media Offline. However, the media is online in the browser, and viewing the clips in the Viewer and playing the Timeline in the canvas perform normally. Other projects are not affected. How can I correct that please?

Probably those cplis were offline for a while (external disk temporarily not connected ?), and when they were reconnected again their thumbnails were not updated.
When it happened to me I just deleted the thumbnail cache and FCE automatically rebuilt them.
Piero

Media offline after sending back from color

Ok. I have searched around and not finding anything offhand, but I have not changed any default settings but I am getting media offline when I import back to FCP. I can find the location of the files and all but its giving me a hard time bringing media online.

I dragged and drop the file that came back from color.
Dragged and dropped? There is nothing to drag and drop. You SEND TO FCP from Color, then in FCP a new sequence shows up. Double click on that.
But I might be getting into semantics...you might be doing that but not explaining it well.
Trash your FCP prefs...
#44: FCP acting weird - Trash Prefs
Shane's Stock Answer #44: FCP acting weird or unusual. Just not like is normally should
If the program was working fine, and now isn't, or just isn't working the way it should, the first things to do are:
1) Trash your FCP preferences. Download the Preference Manager from Digital Rebellion: http://www.digitalrebellion.com/pref_man.htm
http://www.kenstone.net/fcphomepage/trashing_fcpprefs.html
2) Open the Disk Utility and Repair Permissions.
3) Shut down for 10 min. Go for a quick walk around the block and get SOME exercise today. Come back, turn on the computer and see how things are.
4) (optional) Do the Hokey Pokey and turn your self about. Results may vary.
Shane

Media Offline when Exporting back to FCP from STP. Lesson 10 in APTS book.

Hello, I am going through the Apple Pro Training Series Book by Martin Sitter found a road block in Lesson 10. The topic is conforming at that seems to work decently (except for garbled text in the right side of the Conform tab). My issue is when trying to export back to FCP. I choose to Send Files to FCP sequence. A new sequence is created in the selected project as expected. The audio is fine, but instead of using the video from the correct sequence, it seems to be trying to use clips from the older sequence. Additionally, all the video clips show up as Media Offline. I can reconnect media, but the problem is that it is the wrong video sequence. Oddly, in STP the video looks perfect. Is there an error in the metadata? can this be fixed or prevented? Thank you

Barreltone,
I am exporting back into Final Cut Pro via Send to Sequence. I have been exporting from the browser of FCP (sequence), and not the timeline (clips). I'm going to try that tactic, and see if that works.
DG

Random "media offline" try to reconnect audio but reconnects to camera audi

for some odd reasons FCP just told me multiple sequences are offline but I didn't do anything to cause this.
I wouldn't care but the sequences are made up of video clips with audio from a seperate device linked to it so when I go to reattach the files it thinks the audio is the wrong file and says there isn't the correct timecode etc. How can I make it so I don't have to resync all this! Thanks!

Hi -
RichCamp wrote:
for some odd reasons FCP just told me multiple sequences are offline but I didn't do anything to cause this.
It happened spontaneously? Mid session? After re-opening FCP? Details needed.
I wouldn't care but the sequences are made up of video clips with audio from a seperate device linked to it so when I go to reattach the files it thinks the audio is the wrong file and says there isn't the correct timecode etc. How can I make it so I don't have to resync all this! Thanks!
What version of FCP? Where did the media come from? How was it ingested? Where is (was) the media stored? Why is the audio separate from the video? Where does the audio come from? How is it "linked" to the video?
What are your sequence settings?
Have you tried to restore to an earlier version of the project where things were working correctly?
The more information you provide, the higher the chance that someone can help.
Thanks
MtD
Message was edited by: Meg The Dog to fix typo

"Media Offline" in Premiere Pro CS3 .. but it's not offline!

If anyone is able to advise on a technical problem in Adobe Premiere Pro (CS3), I'd be most appreciative I'm hoping someone will be around anywhere to help solve this...
Please look at:
http://www.thepfjstudios.com.au/images/PremiereProblem.jpg
to understand my issue better. (Img 1440x900, approx 210kb)
In the upper left box are the videos in the project. This issue is with all videos in the project, but for the example, I'm looking at the highlighted video, MOV03C_03.mpg. The thumbnail at the top of the list shows the video is working, I can play it fine by pressing the play button next to the thumbnail.
The same video, MOV03C_03.mpg, is in the timeline at the current point of the cursor. The current timecode is 00:00:55:22 (hh:mm:ss:ff). I don't understand why the monitor on the upper right corner is showing the video (and all videos in the project) as "media offline", when they're all in the project and able to be played, therefore *not* offline.
Is there some way I can fix this? It's for a university project that I'm needing to deliver to our customer this week...

The guy that said "if an Asset appears as Off-line, it is because the Asset IS Off-line" obviously hasn't seen this problem before.
You are absolutely correct here. Most users have not seen this problem before. In my search of these fora, I found only this, and one other thread where this behavior was reported. In all others, the problem came about because of things like Paths changing (external drive letter changes were the most common). There were cases where the Path was changed by Renaming, Moving and Deletion, but only this, and one other instance, where something else intruded.
Now, it appears that you also encountered the issue, so that runs the count up to three. There are possibly others, who have never posted here, but we cannot count them, unless one searches every possible forum on the Internet.
It is good that you have found a way to get around the issue, and thank you for posting that.
I do, however, have a little problem with your attitude. A forum respondent can only comment of problems that they have had, observed from others, or have read about. If few users have encountered this issue, it might seem that it is related to but a few Projects, systems, or users' actions. If it were a universal Bug, it would seem most logical, that many others would have encountered it, and reported it.
You are correct. I have not encountered this problem, and it appears that most other users are in the same exact position. Maybe we do something differently, or our systems and Projects are different enough, that we have just been spared. I am not sure that is a bad thing.
Again, thanks for posting your keystrokes to handle the problem, when it arises. I hope that will help others, when they show up.
Good luck,
Hunt

I have had a reinstall nightmare getting my loops back they are in the apple library, I can access them through the media browser but I only have a few available through the loop browser, how do I get them all back there again? please help

I have had a reinstall nightmare getting my loops back they are in the apple library, I can access them through the media browser but I only have a few available through the loop browser, how do I get them all back there again? please help

"Where do I find my hundreds of dollars of downloads I have done since 2005?"
They will only be where you put them If you are doing the very basics, then they will be on your computer and they will be in your backup copy of your computer.
The itunes store is not global at all, never has been. You cannot redownload your content from another country. You can only use the countrys itunes store for the country that you are physically located.

I have PR cs6 and my mac has recently upgraded itself from iPhoto where i imported all my photos and film from to "photos" now all of my current project is showing 'media offline' AAAAARGGGH!! now i can't see anything. the audio is fine but everything els

can anyone help me get all of my edited holiday video visible again? my mac upgraded itself from iPhoto where i keep my imported video and photos, to "photo" now all of my current project (and probably old ones as well! ) are showing media offline. how can i get this back seeing the clips on 'photo'?

When you open a project you need to point PPro to the new media location and relink
>mac upgraded itself from iPhoto
THAT is not good... I am Windows, but at least a Windows update gives ME the option of unchecking an update

HT1349 Having issues when try to burn a disc. It says "checking media" but just sits there. I know drive is working because I can put in a purchased cd and can import it into my library. It said something about I should "calibr

Having issues when try to burn a disc., which I never had an issue doing. Yesterday when I tried to burn a playlist it says "checking media" but just sits there. I know drive is working because I can put in a purchased cd and can import it into my library, but now it just sits there and hums until I maually eject the disc.Before all this started it said something about that I should "calibrate disc", since then it won't let me do any burning. I can't find any options in " preferences to change anything except the burn speed. Any suggestions? Tried rebooting, tried using my wifes iTunes on same comptuer.

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Media Offline but it's there - quarky FCP behavior

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