Media offline, importer reports generic error

I've been working on a project for a while with CS5.5. The project file and all media files are on an external harddisk. Nothing has been renamed, changed or removed. Tried opening the project today, after appr. 3 weeks without working on it. The dialog box "Where is file...?" appeared. I found the file it was asking for and hit the select button. A warning popped up saying "The importer reports a generic error" (or something similar). I hit the cancel button and when the project opened I could see that most files where offline. Even though a few where online. I tried to select one of the offline files and use the link media option. But again the warning about generic error appeared. I've closed the Project now being careful NOT to save anything. What can I do to solve this? I appreciate your help!

Welcome to the forum.
When working with external HDD's, the biggest problem is maintaining the drive letter (Windows), or voume name (Mac). One must set those to a perminent drive letter, or volume. This article goes into more detail: http://forums.adobe.com/message/4542396#4542396
The "Where is file ____ ?" is telling you that the absolute Path to the files has been broken. The previous article addresses one of the prime reasons for that: http://forums.adobe.com/message/4598705#4598705
Those are for background, and Jim has addressed getting your Project back up and running.
Good luck,
Hunt

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ERROR: The Importer Reported Generic Error

I just purchased PE 10 about 2 weeks ago after trial version which I installed on separate machine and utilized for Photoshop. I purchased it, because of Adobe's trusted reputation. I installed purchased copy in high end machine containing Corsair 120 Force GT SSD Sata 3 root drive with 2 additional internal 500 gb each storage drives. One WD & Seagate Barracuda at 7200 rpm.
Photoshop portion works without any glitches. PE10 reports said error message upon attempts at 95 percent of my .vob, .TS & .wmv files, which should be compatible as stated by Adobe. I am able to open same files on Windows Movie Maker and WMP.
I contacted Adobe support and was disconnected during troubleshooting by Adobe rep. Second attempt lead me to a rep who did not really have any answers or resolve. His explanation was to keep looking for files which would open only on the root drive as network drives, logical drives and external drives are not supported by Adobe. I complied and copied files to C: Drive at his request to no avail. Problem persists.
Basically, you need an enormous: Drive to accommodate the huge amount of space videos & photos normally capacitate. In my case, over 469 gigs.
Maybe it's me, but you would think Adobe would consider the fact no one in their right mind would relegate pertinent data to root drive as it is where the OS resides, thus is susceptible to crashes and data loss. Yes, OS should be partitioned separately from data, but anyone who really knows hardware, ie: hard drives, would be fully aware the entire drive can become unstable and usuable due to OS crashes.
Questions:
Why has Adobe not taken a closer look at what appears to be a proprietary issue as opposed to informing its customers that their files are corrupt?
Why does Adobe not offer fixes\resolves to importing (Get Media) issues such as addins, plugins, hotfixes, possible Codecs and\or conversion software when this is in fact their responsibility when advertising claims of compatibility with said files?
Why does Adobe not support importation of files residing in NAS External Drives and internal logical drives, as this is the direction of the end user home industry?
Has anyone in these forums actually been able to resolve ERROR Message: "The Importer Reported Generic Error"?
Please feel free to answer and\or comment on my statements\questions as I am simply a customer looking for resolve and would be more than willing to retract what I have mentioned here for some real support from Adobe.

I have never had any problem, when Importing files from my NAS, but found early on, that it was too slow a process to use and edit effectively. Same for other mapped networked drives. After those initial tests, I just altered my workflow. I still use my NAS to archive my Assets, but will Copy those to my "media drive" (my D:\ on my system). My Project files are on my E:\ drive, and only my OS and programs are on C:\. Note: those are all physical HDD's, and NOT partitions. That layout works 100% for me. In my case, it was not a inability to use the NAS, or mapped networked drives (for Assets ONLY), but the speed of the gigabit (dual in my case) network being too slow for me to edit comfortably.
Premiere (both PrPro and PrE) work best with at least two physical HDD's, and even better with three.
Where Premiere has issues with networked drives will usually be where one has mapped My Documents to a networked drive, or where the user has located the working files (Scratch Disks) to a networked HDD. That situation can create issues.
I have never encountered any "Importer" error messages, and really do not recall seeing others with that issue, so cannot help there.
Good luck, and wish that I had more to offer.
Hunt

The importer reported generic error.

After installing the update of Premiere CC (2014.1) yesterday on both my MacPro and my MacBook Pro (both OSX 10.9.5), suddenly Premiere on the Mac doesn;t recognize any .mov files anymore. It does on the MacBook Pro though, but it is no fun at all to edit with a laptop. Until the update, it did work fine. I can't go back since I've already edited the project with the MacBook Pro...
The message "The importer reported generic error." doesn't help very much since I can't think of any clue how to resolve this issue.
Please, anyone having the same problem and knowledge how to resolve this?
Thanks for your response.

Solution:
DON't use the underscore sign. PremierePro CC 2014 8.1 somehow doesn't recognize the map where files are located in. E.g.: B-roll 20140828_mov, rename as B-roll 20140828-mov, relink your files and they pop up again.
I can't explain why this solution is needed on the MacPro (okay, 2009, but running OSX 10.9.5) and not on the brand new MacBookPro with the same OS installed.
Anyway, I hope I've helped some hard working colleagues out in the field.
Have a great day!

Error code 6 & media offline & after effect warning errors.

Increasingly I am getting the attached error messages when I try to open files. (mostly .psd and .ind files)
1.) It often says I don’t have permission to open the file, it is not the right type of file, or the file doesn’t exist... none of which are true.
The files always work if I copy them locally and open them from my harddrive.
2.) "media offline" error.
3.) after effects warning error.
Help needed. Thx.

Hi Saif,
You might get several issues, if you are directly opening files from the server or a network location, to your machine and editing them. You might also get issue while saving then to the server. I think your issue is one of them.
This is because, several thing comes into picture while you are opening, editing, saving files over the network. You may face some network issues, firewall issues and mostly permissions issues.
So, adobe always recommends to save the file locally on the machine first and then perform editting and saving operations. once you are done, you can copy it to the network.
Check the below article just for reference.
http://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop-cs5.html
Cheers!!
Arpit

"The Importer Encountered a Generic Error"

Trying to use dynamic link from Premiere to After Effects, I keep getting this error message. It seems that my footage shows up in AE (or SOMETHING does, when I try to view it it's just a black solid), and it hangs Premiere up for about a minute before giving me this message. This is newly happening since I upgraded my OS to Lion, and in fact I was regularly doing the dynamic linking with this very same project before the upgrade.
Again:
5 year-old 8 core 3gHz Mac Pro tower with 10 gigs of RAM and an ATI Radeon HD 5770 1024 MB gfx card, running the latest and greatest Premiere Pro, After Effects, Mac OS 10.7.1.
And this exact project was working mostly fine until I upgraded. A lot of the media in this project is MP4, if that makes a difference.
I appreciate any and all help as I'm actually considering moving to another software package for the remainder of this job.

i've got similiar problem in Master Collection CS6 (but on Windows 7 64bit)
when i r.click > replace with AE comp > set the name of AE file > then nothing happens in AE (nothing appears on timeline, no file in library appear as well)
And now if i quit AE, Pr shows message "the importer reported generic error", BUT if i dont quit AE but just come back to Pr it freezes and crashes.
i tried to uninstall AE & Pr, then i uninstalled whole Master Collection CS6 and used Adobe CC Cleaner tool to remove all data, then installed MC CS6 and updated all programs. Didn't work, same issue...
please help Adobe!
my computer specs:
Dell Precision M4700
i7 3740QM
32gb RAM
nvidia quadro K1000M
SSD 256gb

Importing .MOV files from PC and getting "generic error" msgs... help.

Importing .mov files which I downloaded from my iPhone onto my PC (so getting them from file folder, not directly from iPhone). However, getting "importer is reporting generic error" message with a list of video files that didn't get imported. Some are importing, though, and showing up on the timeline. Downloaded a whole bunch at a time and thought it was the problem. Then just tried one that had the error to test and that one wouldn't either, even by itself.
These are MOV files from iPhone 4 recorded with "stock" camera program on phone. Using Premiere Elements 11.
Please help.

Welcome to the forum.
Along with Steve's questions, I have one more:
Did your iPhone shoot with a Variable Frame Rate?
That is common with many of the phone cameras, and especially the iPhones. You can run your file through MediaInfo (for PC), or Media Inspector (for Mac), and then report the FPS (Frames Per Second). If it is constant, it should Import fine. If it is variable, then you might have to convert that to a Fixed Frame Rate. One method is to use Apple's QuickTime Pro (a US $30 upgrade/unlock), and just Import the file into QT Pro, then Export to the same format, but with a Fixed Frames Per Second.
Good luck, and please let us know a bit more.
Hunt

Crystal Report 2013 error miss the rasauditingw.dll

Group,
when I open the assistant to import reports the error occurs attached person has requested the dll, so that the error does not occur more?
Unable to find the entry point of the procedure in the dynamic-link library
Jaqueline Martins

Hi Jaqueline,
Try this changes
1. Go to the CR Designer installed patch, normally it is C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86
If it is your default location, please find out the correct path.
2. Rename "rasauditingw.dll" manually in this path. For example change the name to "rasauditingw.dll.bak"
Then please try again with the report.
Regards
Vinoth

Adobe Premiere Elements 12: Add Media Failure: The Importer Reported a Generic Error

I am trying to add a MOV file to PE 12 I and keep recieving and Add Media Failure Error stating "The Importer Reported a Generic Error". I have added other MOV files without any issue so I don't know why some MOV will work and others won't. The only common characteristic I've found is that the MOV files that won't work are files that were recorded with my SLR camera. The location of the files I've added/tried adding are on my external hard drive.

bunzondarun
Try importing a few of the problematic files from a Local Disc C location like Videos and determine if problem presists. How is the external hard drive formatted, NTFS or FAT32?
Do you have the latest version of QuickTime installed on your computer with Premiere Elements 12? And, on what computer operating system is Premiere Elements 12 running? Are you running QuickTime and Premiere Elements 12 as Run As Administrator and/or from a User Account with Administrative Privileges?
What specifically is the video compression for the problematic files? And, what is the brand/model/settings for the camera that is recording these videos?
More later.
ATR

In Adobe premiere elements 12 it wont let me add a m4a file. It says that "the importer reported a generic error". Please help.

please help, I need to make a video and cant get in my music.

tuckey2012
For background information, what computer operating system is your Premiere Elements 12 running on?
I could ask you for a lot of details to build a troubleshooting plan. However, in this instance with .m4a file and "importer reported a generic error", I am going to cut to what I believe your workflow problem to be.
You are working with iTunes music. To use them in Premiere Elements (any version), please convert them to .wav file in iTunes.
To do that....
a. Open iTunes and go to Music - File Menu/Add File To Library
b. Edit Menu/Preferences/General and there click on Import Settings
c. In the Import Settings dialog, go to Import Using and set for WAV Encoder.
d. OK out of that area.
In the Music Section/Songs, right click your import, select Create WAV Version
Then right click the WAV Version, select Copy, and then Paste it to the computer desktop
from where you import it into Premiere Elements 12 Expert workspace Add Media/Files and Folders/Project Assets
from where you drag it to one of the audio tracks.
Please let us know if that works for you.
Thanks.
ATR

When trying to import music files I get a error message that says "importer reported a generic error" I'm using windows 7, DellPC, installed premiere elements 13 2 days ago. Also when previewing and editing video,screen looks great but when I transfer to

When trying to import music files I get an error message Thea says "importer reported a generic error". Also when editing video, screen views look great but when I transfer to PC or flash drive video quality is very poor. Any suggestions?

chansen232
Premiere Elements 13 on Windows 7 (presumed 64 bit).....
1. Music files and error message...are these music files from iTunes? If so, convert them to .wav in iTunes to convert them to wav version, and then import the .wav version into Premiere Elements 13 project using Premiere Elements 13 Expert workspace's Add Media/Files and Folders/Project Assets from where you drag the wav version to the Soundtrack.
The following are the instructions for the iTunes converting
http://support.apple.com/en-us/HT1550
If any problems with the instructions, please let me know, and I will go through them with you.
2. How you set up the project and the export settings that you select greatly influence your end product result.
a. What are the properties of the source media?
b. What project preset did you (manually) or the project (automatically) set to match the properties of the source media.
(If you do not know, please tell us what you see for the readings of Editing Mode, Timebase, Frame Size, Pixel Aspect Ratio - even
if the fields look grayed out.)
c. For your export...Publish+Share/Computer/and then what? And what preset? Did you use the default settings of the preset or did you
customize the export settings of the preset under the preset's Advanced Button/Video Tab and Audio Tab?
Let us start here and then decide what next.
Thanks.
ATR

"Importer reported a generic error" message while importing ProRes 422 clip

Hi all. I am getting an "Importer reported a generic error" message when I try to import a ProRes 422, linear PCM clip into Premiere Pro CS6. I have imported other ProRes 422 clips in previous projects without a problem, although those clips did not have the linear PCM codec included. I have tried to solve the problem using advice on other forum threads. Changing the file name did not work. Removing underscores in the file name did not work either. Copying the file and pasting to a different folder before re-importing did not work either. The file DOES open in AE, but I am getting the error message without fail when I try to import into Premiere. Any thoughts on how to remedy the situation? FYI - I am still running version 6.0.0 of Premiere. Thanks for your help!

Try going to Help | Deactivate in Pr. Close Pr. Reboot. Launch Pr and activate if requested. That procedure has helped some users restore missing codecs and presets, maybe it'll help your Dynamic Link.
Jeff

The importer reported a generic error

I need help on the cs6 I shot a video on canon and the format is m2t file
when I try to import the file to cs6 it gives me error message "The importer reported a generic error"
what can I do about this, someone please help even if there is any software or patch thanks

Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

"the importer reported a generic error" on a psd file i have been using all day.

have been editing all day on a 3 minute video for a client, then all of a sudden, a PSD file with several layers for my graphics went off line... nothing else.. just the psd file.
tried to ReLink but all I get is this
"the importer reported a generic error"
I have tried resaving the project as something else and still it wont relink.

Resave psd file in Photoshop to another name and re-import.
Replace the psd on the timeline.
See if that will work.

Premier Pro Error "The importer reported a generic error"

Good Afternoon, Im having an issue with my Mac and adobe premier's dynamic link towards after effects. Every time I try to copy a sequence in and replace it into Adobe After effects composition from Premier I get this generated error, "Replace With After Effects Composition, The importer reported a generic error". I have tried various ways to trouble shoot this, from re-installing to deleting caches and It still doesn't seem to work.
I do have all updated versions of Adobe Premier and After Effects.
Pringle

Hi, PringleTheOne, Your problem is that your project after effects (CC or CS) has not been converted to CC 2014 size.
When a AE project is opened in AEffects CC 2014, he asks us to automatically convert.
Then, when you open it in Premiere Pro CC 2014 , there is no error message.
I hope this help.
Thanks

Every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

jade harding
What version of Premiere Elements are you using on Windows 8.1 64 bit? For now I will assume Premiere Elements 12 in a NTSC set up.
Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
Please give the following a try to see if you then have an "importable" product to take into Premiere Elements presumed 12/12.1.
Download and install the free HandBrake program.
http://handbrake.fr/
Import your video file into the program.
Make sure you browse to and set Destination (suggested Desktop location)
Go to the Video Tab and set
Video codec = H.264 (x264)
Frame Rate = 29.97
put a dot next to Constant for the Frame Rate
Click on the Start at the top left of the workspace
Wait for the "Queue Finished" to appear in the progress bar at the bottom left of the workspace.
Then see if this H.264.mp4 (1920 x 1080 @ 29.97 progressive frames per second file can be imported into Premiere Elements 12 project with a manually set project preset of NTSC/DSLR/1080p/DLSR 1080p30@ 29.97.
Details for setting manual project preset can be found in
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
The details that I have posted in this reply are customized for Premiere Elements and should work fine for you.
We will be watching for your results.
ATR

Media offline, importer reports generic error

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