Media offline - no it's not!

In my timeline several clips display as Media Offline.
But they aren't really.
Playback of the sequence is fine. If I click on the clip and select Reveal in Finder, it does just that. It's not lost. If I select Reconnect Media for the individual clip it browses to the clip with me even telling it to. I click Connect and the clip in the timeline still displays as Media Offline.
I deleted some render files that I thought were no longer used. Could this be the cause?
What gives?

I just had the same problem and this was the fix. Yey for searching before posting and actually finding the answer I needed. Thanks so much apple forums.
Also to add to this I know how mine occured. I work on a system hooked up to an Xserve. I opened a project which is stored on the computer and then realized the Xserve drive wasn't connected which is where the media is stored. So I quit FCP. When you quit and the window comes up I was just too quick on my actions and clicked the return key saving the project with offline media. If this happens make sure you quit and do not safe the project. Then either connect the drive needed or move the media to where it was before this happened and then open the project again and everything should be there. If not just do as stated in the posts above and everything works great.
Thanks again guys,
-shawn

Similar Messages

FCE claims media offline, but it's not

I opened up my project today and noticed that two of the video clips on the Timeline have turned black with the red stripe across the middle that says "Media Offline." Both of these clips were derived from a single clip in the Browser, and that clip is still sitting right there in the Browser with all the rest of the clips, although it too has turned black with the red message stripe across it.
I looked on the hard drive and the original clip is still there in the folder I took it from when I dropped it into FCE's browser (It's in a Media folder inside of an iMovie project). And the clips play just fine in the timeline--the playhead moves right through them normally and the video plays smoothly. Nothing is amiss at all, except for the colors of the clips and the false claim that the media is offline.
What causes this? Although everything is still functioning just fine, I don't like the look of those clips sitting there with that big red warning on them, false though it is, and I worry that iDVD might not like them either when I go to burn this project to a DVD. Any way to fix this annoyance?

I had this problem a while ago, and the reason was that the clips went in fact offline for a short while and then back online (they were on an external drive), but the clip thumbnails were not updated.
I used the trick to force thunbnail updating by deleting the Thumbnail Cache (I guess this is the file name - cannot check now) in the FCE Documents folder. FCE will rebuild all thumbnails at next restart.
Probably there is a better way, but this worked.
Piero

"Media offline" - when it's not, and presets missing!

I'm working on a project in PP CS5 (Mac) which has footage from a Canon DSLR and a AVCHD camera. I opened it and all of the AVCHD footage is shown as "media offline" even though the .MTS files are all in the same place as they were when I was previously working with those files. PP won't let me relink to the files because it says the files are not a compatible file type - which is ridiculous seeing as I've been working with those source files just recently. The files are stored in a folder on my desktop, not on an external drive.
In addition to this, it looks like some of my sequence presets are missing - the DSLR presets seem to be non-existant! This is not good! Has an adobe update gone wrong?!
Any suggestions as to what's causing this, and a solution? Thanks!

function(){return A.apply(null,[this].concat($A(arguments)))}
nzmaximus wrote:
The files are stored in a folder on my desktop, not on an external drive.
Sounds like you've got more than just a "reversion" problem to worry about... you seriously need dedicated drives for your footage, especially working with HD! Don't EVER store footage on your desktop!

Media offline in CS6, but not in CS4!

Hi,
I have a strange Problem: On the same PC the same mpg-File is OK in Premiere CS4. But in CS6, the same file says "Media offline" with the famous questionmark. Sometimes, when I start a new project, and import the file, it is "Online" for a second or two, but then suddenly offline anagian and it stays this way.
You find a screen-shot of both CS4 and CS6 here: http://www.composia.eu/Premiere_Both.pdf
Has anyone any idea???
Greetings from Germany
Peter.

Hello Jim,
Thanks for the advice, I treid it, but to no avail... Same Problem. What is strange too:
Up to now the "Offline media"-Problem only seems to occur in CS6, when the file size of the mpg is smaller than 704x576 Pixels. I converted the "Media-offline"-File from 352x288 to 704x576, and imported both files into a new PP project. Result: the 704x576-Version is "online", the 352x288-Version (of the same file) is offline (see screen-shot here: http://www.composia.eu/Premiere_size.jpg).
BUT: As I said, this happens only in PP CS6, in PP CS4 both files are ok (on the same PC...).
Perhaps you try it yourself:
This file is the one that is always "Offline":
http://www.composia.eu/videotests/Test_352x288.mpg (3 MB)
While the same video with different size is always onlie:
http://www.composia.eu/videotests/Test_704x576.mpg (18 MB)
I would be very interested, if the first file is correct in "your" CS6 ...
Peter.

Some images in timeline are white, with "media offline" message in canvas

I am making a short movie of images taken on my Canon powershot S5 camera. I am importing photos and movie clips from this digital still camera. They appeared correctly on the timeline at first. I rendered them and they played fine on the canvas. Then after saving project and opening later, some of the images appeared white with the "media offline" message in the canvas. I tried locating a few of them and reconnecting which solved the problem. However, strange things are happening: when I click on the white images they turn black but still play OK. Also some of the pale blue images have the "media offline" message, others do not, or the same sequence in an earlier saved version plays with no problem.
If I burn a DVD of this movie (so far incomplete) will it look OK if all appears well in the canvas, regardless of the colour of the clips in the timeline, or should I take some action first to "clean up' the timeline before proceeding? In other words, is the image in the canvas a true representation of how the final project will look?
I would appreciate some advice please as I am a bit confused by this. Thank you. Keith

JPEG photos don't need converting.
In FCE simply select File>Import and navigate to your photos.
Have you trashed your Thumbnail Cache folder yet as that will probably cure it?
They can be in a couple of places. By default FCE puts one lot in User>Documents>Final Cut Express Documents.
If you have specified an external scratch disk they will also be there, so look in FCE>System Settings>Scratch Disks to find out where you put them.
Once trashed, on relaunching FCE new ones are created.
Message was edited by: Ian R. Brown

"Media Offline" in Premiere Pro CS3 .. but it's not offline!

If anyone is able to advise on a technical problem in Adobe Premiere Pro (CS3), I'd be most appreciative I'm hoping someone will be around anywhere to help solve this...
Please look at:
http://www.thepfjstudios.com.au/images/PremiereProblem.jpg
to understand my issue better. (Img 1440x900, approx 210kb)
In the upper left box are the videos in the project. This issue is with all videos in the project, but for the example, I'm looking at the highlighted video, MOV03C_03.mpg. The thumbnail at the top of the list shows the video is working, I can play it fine by pressing the play button next to the thumbnail.
The same video, MOV03C_03.mpg, is in the timeline at the current point of the cursor. The current timecode is 00:00:55:22 (hh:mm:ss:ff). I don't understand why the monitor on the upper right corner is showing the video (and all videos in the project) as "media offline", when they're all in the project and able to be played, therefore *not* offline.
Is there some way I can fix this? It's for a university project that I'm needing to deliver to our customer this week...

The guy that said "if an Asset appears as Off-line, it is because the Asset IS Off-line" obviously hasn't seen this problem before.
You are absolutely correct here. Most users have not seen this problem before. In my search of these fora, I found only this, and one other thread where this behavior was reported. In all others, the problem came about because of things like Paths changing (external drive letter changes were the most common). There were cases where the Path was changed by Renaming, Moving and Deletion, but only this, and one other instance, where something else intruded.
Now, it appears that you also encountered the issue, so that runs the count up to three. There are possibly others, who have never posted here, but we cannot count them, unless one searches every possible forum on the Internet.
It is good that you have found a way to get around the issue, and thank you for posting that.
I do, however, have a little problem with your attitude. A forum respondent can only comment of problems that they have had, observed from others, or have read about. If few users have encountered this issue, it might seem that it is related to but a few Projects, systems, or users' actions. If it were a universal Bug, it would seem most logical, that many others would have encountered it, and reported it.
You are correct. I have not encountered this problem, and it appears that most other users are in the same exact position. Maybe we do something differently, or our systems and Projects are different enough, that we have just been spared. I am not sure that is a bad thing.
Again, thanks for posting your keystrokes to handle the problem, when it arises. I hope that will help others, when they show up.
Good luck,
Hunt

Timeline thumbnails show media offline, but media is not offline.

Short version: I opened a project today that I had been working on for a long time. Some of the thumbnails in one of my timelines show up as the red "Media off-line" image. But the media is not off-line. I can play the clips just fine. Everything else seems (more or less -- see below) normal except for a handful of these off-line thumbnails. It's not a disaster, but it makes it hard to find my way around. And I'm worried that it's a sign of something more serious wrong under the surface.
Long version: I'm using an older Macbook Pro with an ESATA expresscard. My media is all on external ESATA drives. My project file is on the Macbook's internal hard drive.
I use my Macbook as a desktop machine. The computer sits on a dedicated shelf on my desk. My cat makes a habit of sleeping on top of the machine. (You can probably guess where this is going.) Most of the time this is not a problem, but about a week ago he decided to stretch in just the wrong way and pushed the expresscard out of its slot. After screaming and throwing the cat across the room, I saved the project file, remounted the disks, re-opened the project file, and breathed a big sigh of relief when everything seemed to be fine. I quit FCP again and put the project on hold for about a week.
Today I reopened the same project file and the trouble started. At first all the timeline thumbnails showed up as media-offline, even thought all indications were that it was on-line. In addition, all my audio and video renderings were gone. I re-did them, and after a while some of the thumbnails restored themselves as well. But not all of them.
All of which has me a little flustered.
Has anyone encountered anything like this before? Is there a way to force FCP to refresh the timeline thumbnails? It's hard to find my way around now that all the clips look the same.
Thanks.

i've experienced this before, but i can't really remember how i sorted it,
i may have deleted the thumbnails out of the scratch disc, or it may have been that i switched the timeline view to name only saved and closed down, then opened it up again and switched them back on to refresh
but i know on no refresh thumbnails button in fcp itself

Media offline (but not first clip) when import cs4 project to cs5

I've several clips in a cs4 project. All original clips, all from the same footage, are in the proper folder. When I imported the project into my fresh cs5 install, the first clip shows up properly -- video and audio are present -- but the rest in the sequence show "media offline." When I search for the clip and select it to be linked, I'm informed that "The selected files do not contain audio media used by clip references in one or more sequences." Clicking yes then gives me a clip in the project resources and timeline windows with no sound.
This makes no sense, since all clips are from the same source footage. If the first clip in the sequence is fine, what's the problem? Thanks for your help.

I figured out what has happened. The clips were all from same original source, but somehow some had audio coded in mp2, others in mp3. The first clip was mp3 and Premiere CS5 version spotted that codec. For some reason PCS5 is not spotting the mp2 codec, while CS4 could, which is why I didn't have this problem back then.
The initial "media offline" message is terribly misleading, and the audio problem message is not specific enough. I'll try to get CS5 to use the mp2 codec CS4 worked with.
Thanks for your time.
Just to confuse things more, It's worth noting that the mp2 clips show up in Bridge cs5 and the audio plays fine there. What's with Premiere Pro? Irritating.

FCE media offline but not reconnecting

edit 2: Alright, so if I select and highlight each individual clip on the timeline itself it allows me to reconnect the media. I would still like to know if there's a solution though because I have a lot of clips and having to reconnect media for each individual clip is incredibly frustrating when I know FCE is capable of doing this in batches. So... any help would be wonderful.
Original post:
Hi! I've been working on this video project for a while. I tend to prefer Premeire or Final Cut Pro but my workplace only has Final Cut Express.
I needed to log out and log in a different user since I was going out of town and when I logged back in because some of the files were on a share drive, I had to reconnect media. Which is fine - I've done it before, no problem. I got the media reconnected, re-rendered and then looked down at my timeline and realized that there were clips that hadn't connected.
Here's where it gets weird though. Everything looks connected in the Bins. I found all the files, connected everything. FCE has greyed out the reconnect media button. I can't connect anything else.
And yet as you can see below, despite the media being there, I am still getting the media offline message.
Does anyone have a solution to what's going on here. I'm completely baffled and I've never had anything like this occur before.
I'm running FCE version 4.0.1 on OS X 10.6.8
edit to add: The three other videos that I've been working on simultaneously did not have this problem. I still had to reconnect media but this is the only video that's doing this.
Thanks for all your help! If you need additional details just let me know.
-Stephanie
Here are is a larger image of what's going on.

I figured out what has happened. The clips were all from same original source, but somehow some had audio coded in mp2, others in mp3. The first clip was mp3 and Premiere CS5 version spotted that codec. For some reason PCS5 is not spotting the mp2 codec, while CS4 could, which is why I didn't have this problem back then.
The initial "media offline" message is terribly misleading, and the audio problem message is not specific enough. I'll try to get CS5 to use the mp2 codec CS4 worked with.
Thanks for your time.
Just to confuse things more, It's worth noting that the mp2 clips show up in Bridge cs5 and the audio plays fine there. What's with Premiere Pro? Irritating.

Media Offline not offline and unable to re-import sound and movie files

I'm getting the dreaded red Media Offline screen and I've tried everything to fix it. To explain I am working on a movie with sound and various bunches of still images imported as numbered stills to be automatically converted to a movie for an exhibition. All well and I was bringing the finished project into Encore when something happened... I don't know, maybe it's because all of the files are on an external hard drive (LaCie) and I had to plug into the LaCie another harddrive with my CS4 install files on it to install Encore... Whatever it was it broke the connection and even though all the files are still there Premiere can't see them. And when I try and re-import them it gives me the message "File video dimensions (width/height) too large" even though it is the same project. And it gives me the same message even with the sound file. From googling I have tried: deleting .xmp files on the HD, repairing disk admissions, creating a new project in Premiere and re-importing the files to see if that worked - didn't work, still kept up the same "File video...too large" message and this is even after..re-updating the software (up-to-date but re-installed it anyway).
I can only think of two other things: it's the hard drive or to get CS6 somehow. Can anyone suggest something else to fix?

Well it can't be a codec problem either as I am mostly only using jpegs in numbered stills. anyone help?

Error Message for "Media Pending" or "Media Offline"

This is INCREDIBLY frustrating.
It is my job at a church to produce broadcast-quality segments for our local tv stations for 28 minute slots. I am working with HD-quality videos, bumpers, audio files, etc. It takes my PC about 30 minutes to render each segment and I work with about 4 segments a week. Add that up, and it takes me two straight hours to render each finished product (not counting any edit work), all which have to be done in a day because we broadcast most of the stuff that happens on Sunday the following Tuesday.
That said, I render the final product, after everything has been through quality-control, through encoder because of the FTP option. When I leave every Monday afternoon, I start the queue for the four segments, which, in turn, will spit out the product and FTP it to our server at the tv stations.
But when I come in Tuesday morning and find that AME has rendered four USELESS videos because, instead of informing me when I started the queue there was something wrong with fetching the video files, it decided to render some stupid stock frame of either, "Media Pending" or "Media Offline" - which makes ABSOLUTLY NO sense, for when I open premiere or after effects, it renders quite fine through AME. You can't sit here and tell me that the rendering software requires the project to be open in Premiere or AE. That would be counter productive and impossible for anyone batch-rendering.
Here is what I need: Just a simple, "Hello, there was something wrong with fetching all of the media files in your project (blank, blank, blank) - please check your project file."
Thanks!

Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button,
navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.

Premiere CC - media offline when working with AE comps

I am working with Premiere CC and using After Effects CC comps for some Keylight 1.2 keying within the project - AE comps created in Premiere via "right click" on clip saying "superseded by AE comp".
The After Effects project incl. all the comps and Premiere project saved locally - same location, local.
Till now editing (P) & keying (AE) worked without any huge problems - due to using 4k material I had some play-back problems - not worth mention it though.
POSSIBLE REASON? When it started:
With both open - AE and Premiere project - I worked on the key in the AE comps. When finishing the keying I saved the changes - what normally works finw without asking me WHERE to save it.
Now AE asked me where I would like to save the project although it should have a location already - as I saved it before locally.
So I saved it with the same name and same location - overwriting the "old" project. That was when the problem occured...
PROBLEM:
Now the Premiere project can not find/link the AE comps / project. Saying: Media Offline.
Although it displays the right path in the Premiere project window!
TRIED THIS:
In Premiere I tried to "Link to media". Which will work for any three of the 20 AE comps!
At the 3rd or 4th one I try to link (automatically doesn't work here for some reason?) Premiere either hangs after a while or "changes mind" and finds no links anymore - even those I relinked just minutes before will have no connection anymore - again "offline"!
Nonetheless, the After Effects project works fine. No problems here (project has neither a long name nor blanks).
Any ideas what could be wrong? How can I relink the comps? I am really clueless.
Thanks for any suggestions!

Mylenium basically answered your question: quit both applications, manually clean Media Cache Database, restart PrPro and let it rebuild Media Cache Database (reconform files). Other than that provide information about your disk setup. Since AE wanted to know where to save project file, it might for some reason lost connection...

Media offline issue in premiere cs6

I recently had my copy of Premiere CS6 fixed due to a handlertitler.dll problem. However, when it was finally fixed there was some playback issues, and about a third of my media is offline. How do I relink the media to where I can hear and see my video on Premiere CS6?

Media Offline is most often caused by the links to it, which are absolute Paths, being changed. It could be a drive letter, a file Rename, or similar.
I agree with Jim, that the best course of action is to let PrPro relink that media, when it asks "Where is file ____ ?" This article goes into more detail: http://forums.adobe.com/message/4598705#4598705
Good luck,
Hunt
PS - if you have not Moved, or Renamed anything, I would definitely check my HDD's, to make sure that they are functioning at 100%.

Adobe Media Encoder 4.0.0.374 - Media Offline Error when encoding

My problem is a little urgent, so, if possible, i want a fast answer.
I edited my video in Adobe Premiere Pro CS4. When it was done, i tryed to export it, in File > Export > Media (Ps. In my program, i don't have File > Export > Movie). I set my video export settings, and then accepted. The Adobe Media Encoder 4.0.0.374 window appeared, with my project in the queue list. Then, i pressed in "Encode". First, the program is slower than normally to load the file, but i think it can be that my video is too long. After load, it starts to encode. After a time, in the preview box, appear the "Media Offline" ( and never is the same footage ) image, the same of Premiere Pro CS4. After a little, a "Encoding unsucceful. Unknown Error" appears, and the encoding stops. I don't know if is a Premiere Pro or Media Encoder error, so i posted here.
Considerations:
Before i encode, i ever verify (and fix if necessary) if all videos of the project is linked, but ever time i reopen the project, some footages ( never the same ) are unlinked, and i have to link again.
I tryed to encode various differents formats, like AVI, WMV or F4V, but in every time i get the error. I tryed even to export first the audio, then the video, separated, to link after, but only the audio is succeful exported.
I am using Windows 7 Ultimate, with a 4gb RAM, 1TB HD and Pentium Dual-Core 3Ghz.
I just got to encode with succes some times before. This is the first time it occurs.
I used the program (Premiere Pro) normally, some days ago, until 02/11. Since 03/11, it slowed. I just disabled all visual effects, disfragmented my disk, cleaned, and set the "Use more energy to more process" settings, but my program is still slow.
If needed more considerations, ask to me.
I just searched for similar problem, but dont got any result.
Sorry if my english is bad, i am Braziliam.

I have a similar problem. When I attempt to encode a list of clips, Media Encoder sometimes fails with a media offline warning. The media is just fine, nothing actually off line nor corrupted. If I elect to encode directly from Premiere Pro, the compilation proceeds normally. That's not practical when I have a list of clips and other things to do besides watch the creeping status bar.
My temporary fix was to uncheck the "import sequences natively" option. It's a little slower using the dynamic link, but it works, and my hair can start growing again.
This glitch appeared only with the latest update via Creative Cloud.

Media offline...can't be!

I'm trying to export a short clip. The clip plays on the timeline. The clip plays in the Export Settings box, both in the Source side and the Output side. But when I complete the export I get the 'Media Offline' error on the clip. The media can't be offline, it shows up on the timeline.
Premiere CS4 on a MacBookPro. Footage is from an XDCAM EX-3. File>Export; Export Settings are quicktime format, codec is H.264.
A title on the timeline does show up over the Media Offline error.
What now?

Nope, download from Apple. That way you'll have the latest.
http://www.apple.com/quicktime/download/
This is usually wrapped up in Updates (under the "apple" menu) but going to the link above will allow you to update just QT without others that you may or may not want.
MP

Media offline - no it's not!

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