"Media offline" - when it's not, and presets missing!

I'm working on a project in PP CS5 (Mac) which has footage from a Canon DSLR and a AVCHD camera. I opened it and all of the AVCHD footage is shown as "media offline" even though the .MTS files are all in the same place as they were when I was previously working with those files. PP won't let me relink to the files because it says the files are not a compatible file type - which is ridiculous seeing as I've been working with those source files just recently. The files are stored in a folder on my desktop, not on an external drive.
In addition to this, it looks like some of my sequence presets are missing - the DSLR presets seem to be non-existant! This is not good! Has an adobe update gone wrong?!
Any suggestions as to what's causing this, and a solution? Thanks!

function(){return A.apply(null,[this].concat($A(arguments)))}
nzmaximus wrote:
The files are stored in a folder on my desktop, not on an external drive.
Sounds like you've got more than just a "reversion" problem to worry about... you seriously need dedicated drives for your footage, especially working with HD! Don't EVER store footage on your desktop!

Similar Messages

I created a movie and can't open it. It says media offline when I try to open.

I created a movie and can't open it. It says media offline when I try to open it. I have another video saved in the same place that opens just fine. What do I do to open my movie?

This is nothing to do with Adobe Reader. Please ask your question in the correct forum.

Printer offline when it is on and connected to wifi

We have a HP Officejet Pro 8100 that says it is offline when connected to the wifi. Everything was fine until recently. Now when you try to print it says the printer is offline when there is power and connection. Any help would be great!

Hi,
Download and run HP print and Scan Dr utility from link below to diagnose the issue.
www.hp.com/go/tools
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

My itunes says that my ipod is synced with another library when it is not and cannot update or sync without wiping it and all its data

My itunes says that my ipod is synced with another library when it is not and cannot update or sync without wiping it and all its data
Can anyone help me

Syncing to a new iTunes library or computer will erase your ipod. Only if you back up your iPod manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your iPod to your new computer and right click on it in the device list and choose backup. iTunes will backup your iPod without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
All media content will be erased during the first sync, but you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the ipod for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0

HP AIO Remote shows wireless printer offline when it is online and can print to it.

HP AIO Remote installed on my Windows 8.1 Yoga 2 shows my wireless printer is offline, when it is online and I can print to it wirelessly. How can I get it to recognize my wireless printer is online wirelessly? AIO Remote will only recognize the printer is online when the USB in connected to the Yoga 2.

Hi rpmcintyre,
Thank you for the additional information. I apologize for misunderstanding. I just want to confirm that the HP AiO app that you downloaded onto your Windows 8.1 computer is showing your printer as offline when you are able to print wirelessly to the printer.
I have two different documents for you. The first one is How to Use the HP AiO Remote App for Windows 8. It has a FAQ section at the bottom of the document with trouble shooting steps. I have also included the Supported Printers for the HP Scan and Capture App.
If the above documents don’t assist you, would you please let me know which make/model/product number of HP printer that you have? How Do I Find My Model Number or Product Number?
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

For some reason the system is telling me my birth date is wrong when it's not and it won't let me proceed to reset my password. Can someone tell me how to get a "real" person from tech on line?

For some reason the system is telling me my birth date is wrong when it's not and it won't let me proceed to reset my password. Can someone tell me how to get a "real" person from tech on line?

contact itunes support

Premiere CC - media offline when working with AE comps

I am working with Premiere CC and using After Effects CC comps for some Keylight 1.2 keying within the project - AE comps created in Premiere via "right click" on clip saying "superseded by AE comp".
The After Effects project incl. all the comps and Premiere project saved locally - same location, local.
Till now editing (P) & keying (AE) worked without any huge problems - due to using 4k material I had some play-back problems - not worth mention it though.
POSSIBLE REASON? When it started:
With both open - AE and Premiere project - I worked on the key in the AE comps. When finishing the keying I saved the changes - what normally works finw without asking me WHERE to save it.
Now AE asked me where I would like to save the project although it should have a location already - as I saved it before locally.
So I saved it with the same name and same location - overwriting the "old" project. That was when the problem occured...
PROBLEM:
Now the Premiere project can not find/link the AE comps / project. Saying: Media Offline.
Although it displays the right path in the Premiere project window!
TRIED THIS:
In Premiere I tried to "Link to media". Which will work for any three of the 20 AE comps!
At the 3rd or 4th one I try to link (automatically doesn't work here for some reason?) Premiere either hangs after a while or "changes mind" and finds no links anymore - even those I relinked just minutes before will have no connection anymore - again "offline"!
Nonetheless, the After Effects project works fine. No problems here (project has neither a long name nor blanks).
Any ideas what could be wrong? How can I relink the comps? I am really clueless.
Thanks for any suggestions!

Mylenium basically answered your question: quit both applications, manually clean Media Cache Database, restart PrPro and let it rebuild Media Cache Database (reconform files). Other than that provide information about your disk setup. Since AE wanted to know where to save project file, it might for some reason lost connection...

Media Offline when Exporting back to FCP from STP. Lesson 10 in APTS book.

Hello, I am going through the Apple Pro Training Series Book by Martin Sitter found a road block in Lesson 10. The topic is conforming at that seems to work decently (except for garbled text in the right side of the Conform tab). My issue is when trying to export back to FCP. I choose to Send Files to FCP sequence. A new sequence is created in the selected project as expected. The audio is fine, but instead of using the video from the correct sequence, it seems to be trying to use clips from the older sequence. Additionally, all the video clips show up as Media Offline. I can reconnect media, but the problem is that it is the wrong video sequence. Oddly, in STP the video looks perfect. Is there an error in the metadata? can this be fixed or prevented? Thank you

Barreltone,
I am exporting back into Final Cut Pro via Send to Sequence. I have been exporting from the browser of FCP (sequence), and not the timeline (clips). I'm going to try that tactic, and see if that works.
DG

FCE claims media offline, but it's not

I opened up my project today and noticed that two of the video clips on the Timeline have turned black with the red stripe across the middle that says "Media Offline." Both of these clips were derived from a single clip in the Browser, and that clip is still sitting right there in the Browser with all the rest of the clips, although it too has turned black with the red message stripe across it.
I looked on the hard drive and the original clip is still there in the folder I took it from when I dropped it into FCE's browser (It's in a Media folder inside of an iMovie project). And the clips play just fine in the timeline--the playhead moves right through them normally and the video plays smoothly. Nothing is amiss at all, except for the colors of the clips and the false claim that the media is offline.
What causes this? Although everything is still functioning just fine, I don't like the look of those clips sitting there with that big red warning on them, false though it is, and I worry that iDVD might not like them either when I go to burn this project to a DVD. Any way to fix this annoyance?

I had this problem a while ago, and the reason was that the clips went in fact offline for a short while and then back online (they were on an external drive), but the clip thumbnails were not updated.
I used the trick to force thunbnail updating by deleting the Thumbnail Cache (I guess this is the file name - cannot check now) in the FCE Documents folder. FCE will rebuild all thumbnails at next restart.
Probably there is a better way, but this worked.
Piero

Media offline - no it's not!

In my timeline several clips display as Media Offline.
But they aren't really.
Playback of the sequence is fine. If I click on the clip and select Reveal in Finder, it does just that. It's not lost. If I select Reconnect Media for the individual clip it browses to the clip with me even telling it to. I click Connect and the clip in the timeline still displays as Media Offline.
I deleted some render files that I thought were no longer used. Could this be the cause?
What gives?

I just had the same problem and this was the fix. Yey for searching before posting and actually finding the answer I needed. Thanks so much apple forums.
Also to add to this I know how mine occured. I work on a system hooked up to an Xserve. I opened a project which is stored on the computer and then realized the Xserve drive wasn't connected which is where the media is stored. So I quit FCP. When you quit and the window comes up I was just too quick on my actions and clicked the return key saving the project with offline media. If this happens make sure you quit and do not safe the project. Then either connect the drive needed or move the media to where it was before this happened and then open the project again and everything should be there. If not just do as stated in the posts above and everything works great.
Thanks again guys,
-shawn

Media file thumbnails in browser say "media offline", but files are online and available for viewing/editing. How do I get a thumbnail of the clip back?

I am moderately experienced with FCE, but cannot figure out this issue. The thumbnails in my browser say "media offline", and no longer show a thumbnail of my video clip. When I try to reconnect the media files, the reconnect dialog box only checks for "online" media. I am able to view and work with the media files in my project even though it says they are offline. This issue seems to occur after a power outage. Its more of an annoyance than anything else, but I would still like to find a solution. Any help would be greatly appreciated. Thanks.

Figured it out.

Media offline in CS6, but not in CS4!

Hi,
I have a strange Problem: On the same PC the same mpg-File is OK in Premiere CS4. But in CS6, the same file says "Media offline" with the famous questionmark. Sometimes, when I start a new project, and import the file, it is "Online" for a second or two, but then suddenly offline anagian and it stays this way.
You find a screen-shot of both CS4 and CS6 here: http://www.composia.eu/Premiere_Both.pdf
Has anyone any idea???
Greetings from Germany
Peter.

Hello Jim,
Thanks for the advice, I treid it, but to no avail... Same Problem. What is strange too:
Up to now the "Offline media"-Problem only seems to occur in CS6, when the file size of the mpg is smaller than 704x576 Pixels. I converted the "Media-offline"-File from 352x288 to 704x576, and imported both files into a new PP project. Result: the 704x576-Version is "online", the 352x288-Version (of the same file) is offline (see screen-shot here: http://www.composia.eu/Premiere_size.jpg).
BUT: As I said, this happens only in PP CS6, in PP CS4 both files are ok (on the same PC...).
Perhaps you try it yourself:
This file is the one that is always "Offline":
http://www.composia.eu/videotests/Test_352x288.mpg (3 MB)
While the same video with different size is always onlie:
http://www.composia.eu/videotests/Test_704x576.mpg (18 MB)
I would be very interested, if the first file is correct in "your" CS6 ...
Peter.

Photosmart D110 saying it is offline when it is not.

My printer is saying it is offline on both my macbook and my imac (both of which are running Mac OS X Lion 10.7.5) but the printer is not really offline for any of my other devices, it is working for my iphone. It also has no time printing if you have it connected by cable, but the point is I got a wireless printer for a reason and it is refusing to print via either computers. I have restarted it, restarted the computers, and restarted the router. I have also deleted the printer and reinstalled on both computers, still is says offline. I need to print and need answers.

I would take a look at the document below.
Printer Offline.
Let me know how it goes.

Images showing offline when they are not - sequence plays fine

I'm using FCE 4.0 and when I open a project that I've been working on for weeks, some of the pictures in one of my directories are showing as offline.
When I go into that bin and click on an offline photo, it shows me the thumbnail and I some of the other pictures which are offline are now visible and other previously visible pictures are now showing offline.
I can play the entire sequence and everything is available and plays fine. I just can't see the photos to add them to my project.
any thoughts?

Maybe I am stupid but if you delete the imagefolder, it will be gone. You can set your default imagefolder: goto Media-> Camera-> Settings-> Use Memory-> Card. You can also backup your card to PC, reformat the card in your phone, because it makes default maps for images, video, audio,.........and then copy your images back to the specific folder.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Firefox often reports it's Offline when it's not. Refuses to load a site.

On MacBook Pro with OS 10.6, I try to load a site (from a link in a email, for instance . . . or from my own Bookmarks), and Firefox 3.6.13 stops, reporting it cannot load since I'm offline. Which I'm not. Sometimes (usually), when I click File | Work Offline, then click it again, the page will load.
By the way, I'm also having trouble with my ISP (Verizon) and Mail. The latter seems to have trouble connecting, sometimes through a couple of attempts, then connects and sends/receives with no trouble.

See "Hang at exit":
*http://kb.mozillazine.org/Firefox_hangs
*https://support.mozilla.com/kb/Firefox+hangs

"Media offline" - when it's not, and presets missing!

Similar Messages

Maybe you are looking for