Media player N97 not working

I am struggling with N97 media player every time I try to play a video including the ones captured by the phone camera I receive the following message
“Enable to play either sound or video clip, trying to play partially” then I only get the sound with no images. Please help as that phone got useless to me, I have many memories in those videos I would like to keep

 Have you made a backup of your videos to a PC? Do the videos play on any other device such as a PC or another mobile phone? If they do, then back them up along with any other media files and messages you need to keep and perform a *#7370# factory reset of the phone. This will wipe all data from the phone and reformat the internal storage to put the phone into an "out of the box" condition. The default security code is 12345 unless you have changed it yourself.
Ray. 

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