Media Players won't Recognize 5 gig Micro after firmware upd

I received my 5 gig Creative Zen Micro two years ago for Christmas and I haven't been able to listen to it with headphones for about a year.
When I first discovered that the head phone input was un-soldered I was very upset and pretty sure I'd never be able to listen to it ever again but then I figured out I could connect my zen to my computer and play songs from it via mediasource or realplayer.
After I updated the firmware for my micro mediasource wouldn't recognize it and windows says it's an MTP player (before it was labeled as a usb device).
I downloaded a some kind of plug in that was suppose to fix the problem but it didn't.
Where do I go from here?
Also does any one know of a place in the Greenville South Carolina area that could fix the head phone input?

Have you updated all your Zen Micro's software? You could use Creative MediaSource Player/Organizer 3.30.2(52.2 MB) or Creative Zen Micro Media Explorer Web Update(48.24 MB)
Also check out this thread, ZenMaster333 has helped a lot of people with headphone jack problems.
Alternati'vely, you could contact ZenRepair.com
/reposted from another thread

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My computer won't recognize my Zen Micro....

Just recently, my computer stopped recognizing my Zen Micro. The battery icon on the screen shows that it's attempting to charge, although it takes forever (it took all weekend to give me just 2 bars) to do this. Windows Media Player tells me there are no devices connected, so I'm unable to add my new songs to my player. I know it's not my computer or USB port, because my girlfriends Ipod is working fine. At first I thought it might be my battery, so I bought a?new one and I'm still having the same problem.
If anyone can point me in the right direction to get this fixed, I would greatly appreciate it. Thank you!

0Re: My computer won't recognize my Zen Micro....
cgeringer wrote:
Just recently, my computer stopped recognizing my Zen Micro. The battery icon on the screen shows that it's attempting to charge, although it takes forever (it took all weekend to give me just 2 bars) to do this. Windows Media Player tells me there are no devices connected, so I'm unable to add my new songs to my player. I know it's not my computer or USB port, because my girlfriends Ipod is working fine. At first I thought it might be my battery, so I bought a?new one and I'm still having the same problem.
If anyone can point me in the right direction to get this fixed, I would greatly appreciate it. Thank you!
You may need a new battery? http://www.thegadgetdr.com/Zen-Micro...zm-battery.htm? & a wall charger? http://cgi.ebay.com/TRAVEL-AC-CHARGER-POWER-ADAPTER-FOR-CREATIVE-ZEN-MICRO_W0QQitemZ2037204785QQcmdZViewItemQQptZOther_ MP3_Player_Accessories?hash=item2037204785&_trksid =p3286.c0.m4&_trkparms=72%3A234|66%3A2|65%3A2|39%3 A|240%3A38|30%3A0|293%3A|294%3A50 ? & do a Cleanup > reboot on the player but you need a fully charged battery to do that. http://forums.creative.com/creativel...ap&thread.id=3

Creative MediaSource won't recognize my Zen Micro all of the sudden!! What is going o

When I first began using my Zen Micro, Creative MediaSource worked fine. I could start my player and it recognized it right away. Then I was told I had to update my firmware and download an update to MediaSource. I did both but shortly thereafter I started having problems! Primarily, when i plug in my Micro a window pops up where I have 3 options, none of which are Creative MediaSource. The window has "MTP Media Player" across the top bar, but i havn't a clue what the "MTP" stands for. The 3 options given are "Sync your music using Napster", "Synchronize media files to this device using Windows Media Player", and "Take no action". I initialy tried "Take no action" and then opened MediaSource only to find it didn't recognize my Micro any more. I then e-mailed Creative for help and got a reply telling me to.............
Thank you for contacting Creative Technical Support.
In regards to your issue, you can try uninstall and reinstall
MEdiaSource with these procedures.
. Click START -> RUN -> type MSCONFIG and click OK.
2. Click SELECTIVE STARTUP and then uncheck LOAD STARTUP GROUP ITEMS.
3. Apply the changes and reboot the computer when prompted.
4. Uninstall MediaSource from the system using ADD/REMOVE PROGRAMS.
5. Manually delete the MediaSource folders from the computer system :
C:\PROGRAM FILES\CREATIVE\MEDIASOURCE
C:\PROGRAM FILES\CREATIVE\CTCDDB
C:\PROGRAM FILES\CREATIVE\MEDIA MANAGER
C:\MEDIA\MUSIC
6. Right-click your My Computer icon and click Properties.
7. Click the Hardware tab and then click Device Manager.
8. Remove any listings for Creative NOMAD products in the Device
Manager
(they will most likely be located in the Uni'versal Serial Bus
Controllers category).
9. If you have a category call Other Devices, look for listings in
there
called USB Device. If you have any, remove them.
0. Install MediaSource only from the original installation CD.
NOTE: DO NOT OPEN MEDIASOURCE WHILE PERFORMING THESE PROCEDURES.
Also, you can try reloading the Zen Micro's firmware through recovery
mode.
Move and hold the Power button to the Power On position and re-insert
the battery to the Zen Micro. Hold the Power button until the rescue
mode appears.
Clean Up: Performs a disk scan on the players hard disk
Format: Formats the players hard disk All contents will be lost
Reload OS: Reloads the Operating System on the Jukebox. Do not select
this option unless you have downloaded the firmware. Reloading your OS
will not effect the contents of the files stored on your Jukebox Zen
Reboot: Reboots the device
Please attempt the options 'Reboot' and 'Clean Up' first. If they do
not
help, you must try 'Reload OS'. To do this, you must have a downloaded
firmware from our website ready. Please let us know the results after
these steps, as soon as possible.
For faster service please reply with previous correspondence when
replying to this email.
Best Regards,
Technical Support
Creative Labs Americas
"Get Creative"
I followed the directions, but 3 of the folders listed in step 5 didn?t exist (only C:\PROGRAM FILES\CREATIVE\MEDIASOURCE did), there were no Creative NOMAD products listed as in step 8, and there was no ?Other Devices? as stated in step 9. I did everything else for all the steps through step 0.
I then re-installed Creative MediaSource from the CD only to find it still didn?t recognize my player! I?ve now done this twice with the same results!
Zen Micro Media Explorer doesn?t even recognize my Micro when it'ss plugged in! It just keeps saying ?The device is not connected. Please connect your Zen Micro to the computer?.
I?m hardly a tech expert, but it seems to me that something on my PC is detecting my player and decieding for itself that the only 2 programs it will let manage my Zen Micro are Napster and Windows Media Player. If this is the case where do I go from here?!?!
Moderator Note: Removed the name of the Email Advisor. Please do this in the future when posting email responses from Creative.Message Edited by Jason-CL on 07-2-2005 02:05 PM

LakeTahoeGuy,
Just as SSR mention, if you're using v2.xx.xx (MTP) firmware then you will need to get the correct version of Media Explorer that support this firmware and also install the MTP plugin for MediaSource. Both the software and plugin are available from the site SSR mention.
Jason

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ed

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4. Uncheck all results and click OK.
5. Click OK and reboot when prompted.
6. Enable the WINDOWS XP STARTUP MENU by rebooting your computer and
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0. Close all windows, and reboot the computer normally (ENTER NORMAL
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. Make sure that the Jet Engine update has been installed. Locations
for this update are below.
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http://us.creative.com//support/kb/
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Close
and this time restart the computer when it asks you to.
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Mediasource
application?
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messages prompted. I also need the file format, file szie and bit rate
of one of the songs you are having issues with. Thanks.

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Media Players won't Recognize 5 gig Micro after firmware upd

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