Media Smart DVD player plays Blu-Rays only in letterbox format.

I've checked the settings window, and letterbox is the only option available. Is there any way to correct this?

@blheinz
I'm confused, if you mean letter-box with the black bars at the top and bottom of the screen, then this is normal.
If the original content of the Blu-ray was filmed in 2.40:1 then you will see the black bars and there are no adjustments in Media Smart to correct this.
I think there may be in Cyberlinks Power DVD10, but I have never played with the settings.
Find a movie that is 1.78:1 and it will fill the screen.
Directors don't like people adjusting the aspect ration of their precious movies so it is difficult to zoom the film up to get rid of the bars.
I think LG makes Blu-ray players that will do this, but they may have changed that.

Similar Messages

Media smart DVD stopped playing blue rays and no longer responds

I have a DV5z-1200 cto, os win7. i watch a lot of blue rays on it. i just purchased the new tron bluray and half way thru it froze. i tried to shut the machine off but it wouldnt respond. i was able to get into set up and noticed i had a new update (4.something). so i did it and now i get nothing. the drive just keeps rereading the same spot. i have uninstalled the update and when this happened Mediasmart stopped working all together. i reinstalled all the older versions but i couldn't find my original version 3.8 or something like that. i could then get a blu ray to start but now the message about you need to contact your firmware provider on the disk keeps popping up and the disks no longer play. can some one please help.

Uninstall your present Media Smart with Revo Uninstaller, use the trial.
http://www.revouninstaller.com/revo_uninstaller_free_download.html
Restart and install CCleanr and run it's registry cleaner and repeat until it finds nothing. When it finds nothing restart the machine. It will give the option to save a back up of the registry files you are about to delete, save these all as a precaution and note where they have been saved.
Personally I have never had to reinstall the files, but I like to save them anyway, and when you are satisfied that everything is fine, then you may delete them.
http://www.filehippo.com/download_ccleaner/
Here is the Media Smart DVD file. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-87326-1&lc=en&dlc=en&cc=us&...
Save this to the desk top and right click to go to properties, and in the "Generals" tab it should read Size: 55,380,920 bytes and Size on disk: 55,382,016 bytes. If this is incorrect then you must disable Webroot Internet and try again.
If it is correct down load 7-Zip and right click to "extract files" open that folder and find the "src' file. Open that and look for "Setup" the sixth one from the bottom. Click on that to install.
http://www.7-zip.org/download.html (the one at the top of the list, type exe for 32 bit W7)
Before following this procedure for installation, make sure that you have disconnected from the internet and that your Webroot security is totally disabled. Remember to restart your machine after installing Media Smart and when it says "Press Play to Play" do not do this, it should load by it self.
This is a slightly older version, but I have tested with Tron and Harry Potter with ATI graphics and I know it works. The most recent on your support page is having a problem with some of the ATI graphics cards.
This procedure was discovered by another member on the forum, DavidPK, and so far has been the most successful. I am also hoping that disabling WebRoot will solve the problem here.

Does the Mac pro DVD player play Blu-ray discs?

I suspect the answer is no, because the only DVD's that don't work in my player are blu-ray. But if someone can confirm this for me that would be great. If I need to download software to make my DVD player Blu-ray please direct me to the right site.
S. Walker

You can use a third-party BD drive to read and write data discs. However, there is no built-in software to play video BD's, even if you have a drive that can read them. I don't know whether there is now any third-party software that can play those discs; the last time I remember checking, there was not. It's technically (but not legally) possible to convert BD's to a format that can play natively on the Mac, but that subject can't be discussed within the terms of use of this site.
The copy protection on BD's won't allow them to be played at full resolution on an external display without end-to-end hardware copy protection (HDCP) in the graphics subsystem.

Does my DVD player play Blu-Ray?

Product name: NY548AA-ABA p6230f
Product number: NY548AA#ABA
Windows 7 Home Premium 64-bit Service Pack 1
CD/DVD Model hp CDDVDW TS-H653R
Should the DVD player installed in my PC play Blu-Ray disks? I seems not to be able to read them but reads regular DVD movies OK.
Thank you
This question was solved.
View Solution.

Hi,
No, it can't - you may just look at the model : CDDVDW TS-H653R. It only supports CD and DVD. Mor information:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01859865#N582
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

I am in need of a new dvd player HD Blu-Ray and best buy is telling me that I need at least 10Mbps.

Hi Niel, I am in need of a new dvd player HD Blu-Ray and best buy is telling me that I need at least 10Mbps. Where can I find this at my computer before I purchase this item.
I hope you can help me. I have the 24 inch iMac.
Denise
<Subject Edited by Host>

If you mean Ethernet, your computer already has it. If you're referring to something else, what is it?
(125558)

Have Touchsmart Deskstop 7350 dvd stop play blue ray dvd.

I have a HP Touchsmart Desktop 7350 (windows 7 Service pack 1 - 64 bit) - my dvd drive stop playing blue ray dvds (playe before and still play regular dvds). Did drive/software update to no avail (says: software and driver up-to-date). Is there another troubleshoot?
jenkty

Rob,
Not sure which OS you are running, but there is an updated version of the player software for Win7 that might make a difference...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-80856-1&lc=en&dlc=en&cc=us&...=
Otherwise, you could try uninstalling the application, and reinstalling it from application recovery.
-dm (a long-time HP employee, but the comments/suggestions here are my own, not my employer's)
-DM (HP Retiree)
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I just want to upgrade the dvd player to blu-ray..

So I'm searching the internet looking for where I can purchase a blu-ray player to replace my dvd player in my HP Pavilion 17-e119wm Notebook PC. I had found a place before, specific to HP computers, but this time, no google search will turn up anything.
I already know how to install the drive... but I just need the actual drive, I need to know where i can purchase one for my model laptop.
Any and all help would be greatly appreciated! Thank you!

What country are you located in? This is a generic 9.5 mm Blu-Ray reader drive (not a burner, burns DVD only not BR):
eBay
You can buy one of these and just swap over your faceplate. It will save you serious money.
If this is "the Answer" please click "Accept as Solution" so others can find it.

Media Smart DVD, not that smart.... Will only play some blu ray, not all.

When I get a computer with a blu ray player I expect it to play blu ray discs... all of them. It works with some but not all.
The discs it does not work with, what happens is it will ask me "Do you want to check for updates" and there will be a box to check yes or no. In the background it will say disc is ready to be played, just push play. Easy right? HECK NO.
If you check yes, it will do the little wait symbol and process the request checking for updates, then come right back and ask you again, a never ending circle of asking to check for updates. If you push NO, it will go away, then you have a couple options, one is open up the menu and see if there is actually an update... nope. no update there. the other option is do what it says and push play since it thinks the blu ray is ready to play. Once I push play it starts to think and pops up that "Do you want to check for updates" again. It is so frustrating. HEY HP, FIX THIS DUMB CIRCULAR TRAP THAT WONT LET ME WATCH BLU RAY.
And this is a major motion picture blu ray disc from block buster video. Not some copied random disc. So, I know it aint the disc.
This question was solved.
View Solution.

I am running into this same issue. I have a HPE-180t with a BD-RE BH20L Blu-Ray drive. I put in 'Scott Pilgrim vs The World' and got a message that asked if i wanted to update, to which I clicked 'NO' and then after about 5 sec of it seaching the drive it replied with "Format Not Supported". I ejected and reinserted a few times and tried another Blu-Ray movie (also The Expendables) and it gave me the same message.
I searched the internet and found a forum message with steps to uninstall the DVD portion of MediaSmart and reinstall using Recovery Manager, but after the uninstall now Recovery Manager will not open to reinstall HP MediaSmart DVD.
I then attempted a Windows System Restore to a few days prior, which went through the motions, but then had a failed message upon reboot.
I then ran the HP Support Assistant > Troubleshoot > Utilities> Storage Devices> Optical Drives and ran the test on the BH20L drive which failed in recognizing any Blu-Ray media (movie or blank BD-R). I had just used this drive a week ago to archive some photos onto the blank Blu-Ray media mentioned without issue.
Please help HP, this is really a nuisance for this seriously robust machine.
[edit]...Also I went out to the website for my system looking for any updates and the only one I installed was a BIOS update dated November 2010.

HP desktop computer can not play Blu-ray DVDs. Who is responsible for this?

In 2010, I blought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. All these years, I've been successfully playing regular DVDs and CDs. Until now, I have not attempted to play a Blu-ray DVD.
I recently rented the "Divergent" Blu-ray DVD (as well as the "Divergent" regular DVD) from my local library. When I tried to play the Blu-ray DVD, the HP MediaSmart software and the Windows Media Player detected the Blu-ray but were not able to play the Blu-ray.
I then downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html    This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work. When I got rid of the Codec Pack using System Restore, HP MediaSmart and Windows Media Player became unable to detect the Blu-ray in the Blu-ray drive. After another System Restore, HP MediaSmart and Windows Media Player were once again able to detect the Blu-ray (but were still unable to play the Blu-ray).
I then downloaded Cyberlink PowerDVD 14, which played the Blu-ray for only about 7 seconds before crashing. I then got rid of Cyberlink PowerDVD 14 with a System Restore.
I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not detect the Blu-ray. I then got rid of TotalMedia Theatre with a System Restore. After that, I was not able to play ANYTHING, including CDs and regular DVDs. CDs and regular DVDs were not being detected by playing software. After another System Restore, I was once again able to play CDs and regular DVDs. However, I do not want to risk trying to play the Blu-ray again.
So, what's going on here? HP advertised this computer as having a Blu-ray DVD player. Wasn't HP responsible for providing software that could play Blu-ray DVDs? And why is the Blu-ray DVD, sometimes detected, and sometimes not detected, by playing software? Is there some kind of hardware issue?
Who is responsible for the fact that my computer can not play Blu-ray DVDs? HP, for bad playing software and/or bad hardware? Or is there something in the Windows 7 operating system that prevents the playing of Blu-ray DVDs? Is Microsoft responsible?
Thanks for any information.

Talon820 wrote:
In 2010, I blought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. All these years, I've been successfully playing regular DVDs and CDs. Until now, I have not attempted to play a Blu-ray DVD.
I recently rented the "Divergent" Blu-ray DVD (as well as the "Divergent" regular DVD) from my local library. When I tried to play the Blu-ray DVD, the HP MediaSmart software and the Windows Media Player detected the Blu-ray but were not able to play the Blu-ray.
I then downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html    This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work. When I got rid of the Codec Pack using System Restore, HP MediaSmart and Windows Media Player became unable to detect the Blu-ray in the Blu-ray drive. After another System Restore, HP MediaSmart and Windows Media Player were once again able to detect the Blu-ray (but were still unable to play the Blu-ray).
I then downloaded Cyberlink PowerDVD 14, which played the Blu-ray for only about 7 seconds before crashing. I then got rid of Cyberlink PowerDVD 14 with a System Restore.
I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not detect the Blu-ray. I then got rid of TotalMedia Theatre with a System Restore. After that, I was not able to play ANYTHING, including CDs and regular DVDs. CDs and regular DVDs were not being detected by playing software. After another System Restore, I was once again able to play CDs and regular DVDs. However, I do not want to risk trying to play the Blu-ray again.
So, what's going on here? HP advertised this computer as having a Blu-ray DVD player. Wasn't HP responsible for providing software that could play Blu-ray DVDs? And why is the Blu-ray DVD, sometimes detected, and sometimes not detected, by playing software? Is there some kind of hardware issue?
Who is responsible for the fact that my computer can not play Blu-ray DVDs? HP, for bad playing software and/or bad hardware? Or is there something in the Windows 7 operating system that prevents the playing of Blu-ray DVDs? Is Microsoft responsible?
Thanks for any information.
You're not going to get any help from HP or Microsoft on a 4 year old computer.   Maybe your optical drive is no longer able to play Bluray discs. Windows 7 Media Center with Bluray playback was not included in all versions of Windows 7. Each computer with Bluray has an individual license; yours may have expired after not using it for 4 years. Best advice - don't flog a dead horse. Just get regular DVDs.

Unable to play Blu-Ray or DVD through MediaSmart on HDX 18

My drive has the Blu-Ray symbol on it, so I know it's supposed to have Blu-Ray capabilities, but every time I put a Blu-Ray OR DVD in, MediaSmart DVD pops up and says "No disc loaded in drive." However, I am able to run DVDs through Windows Media Player. So, what's wrong with my MediaSmart? Is there another way to play Blu-Rays?

I have been having this problem for close to 10 months (since I bought my HP laptop). I didn't care initially because I could use other players to play regular DVDs and CDs. I was in a fix when I tried to watch my first movie in Blu Ray disc. I tried multiple installs and re-installs but couldn't get it to work. I however got to a point where it would say the "Disc is ready, hit the play button", but when I hit the play button it just flashed the screen (adjusting screen display) for a second and then did nothing. I finally called HP support and they walked me through regular install and install as per their process. When the initial instructions didn't work, I on my own did two things while on call.
1. I first Un-installed my antivirus software, just to make sure it doesn't interfere with any of the other activities being instructed by the support staff since they were related to drivers.
2. I had a Divx player and converter installed in my machine. Just on random thought of driver conflicts I went ahead and un-installed all the Divx related software. It asked me for a restart and bingo. When the machine rebooted, HP mediasmart DVD was able to play the Blu Ray disc.
I don't know which of the un-installs did it. My guess is it probably was Divx or a combination of both. I then asked HP support to stop going through rest of the process. He advised me to update the BIOS and software for fingerprint device which I did and it solved another problem for me. I saw the whole movie without too many issues. Once issue I found was when I paused the play using keyboard and resumed the sound went away. I then had to close and restart the movie. Based on above experience, I would advice anyone else having same problems to first un-install all the free DVD/CD/Blu Ray player software from the machine, then proceed with un-installing antivirus (if necessary at all. You can install it back again). I haven't tried re-running the blu ray disc after re-installing the anitvirus. I will re-post any problem here if I find any issue. That would also nail down the culprit.
Hope this helps so some of you.

HP MediaSmart DVD won't play Blu-Ray's

I'm hoping someone can help me out in trying to figure out why my HP HDX 18 won't play Blu-Ray movies using HP MediaSmart.
When I pop a Blu-Ray in the optical, HP MediaSmart starts up and it looks like it's going to the play the movie however, it proceeds to ask me if I want to "activate" the app. I click YES thinking it's the first time I've used it so I guess I need to activate it.....however, it then pulls up a browser that directs me to download a patch from CyberLink.
I download and attempt to install the patch however it tells me that MediaSmart is currently installed and the patch requests to uninstall the previous version.
I agree to do so and after a few seconds, it comes up with an error message (error!! the product definition file lost).
I retry MediaSmart thinking this time I'll press NO, I don't want to activate and when I do this, nothing happens at all.
When I open My Computer, I can see the Transformers Blu-Ray in the drive and can right click and Explore the Blu-Ray as well so I know the drive is seeing it.
I called HP support and while the guy was nice enough, he was at a complete loss in trying to figure out why my Blu-Ray player would not play any movies. He tried multiple steps from going to the MSCONFIG and disabling all programs at Start Up, disabling Windows Installer (not sure why he wanted to try this step), to trying to recover the program from the partition itself. Nothing worked.
His final resolution was to perform a complete system recovery which I balked at as I have multiple programs installed (that would have to be reinstalled) and don't feel it necessary to perform a system recovery to "fix" my Blu-Ray issue.
And just to clarify, yes...my optical drive is indeed Blu-Ray optical drive.
Any advise or direction anyone can point me in would be greatly appreciated.
Thanks for your time.
Shep

The first link leds to a cyberlink page where i can't continue because theres nothing to click on.
mediasmart is up to date with me, but the cyberlink BR advsor means my laptop doesn't habe a BR Player neither a software.
i'm using Win7_64. Any suggests?

HT1338 can macbook pros play blu-ray dvds

Can my macbook pro play blu-ray dvds

Also note that a MacBook Pro 15" Late 2011 has a native resolution of 1680x1050 (16:10) in lieu of the 1920x1080 16:9 Blu-ray output.
It would be scaled down to 1680x945 to display on the screen.

Best Way to Play Blu-ray disc/Blu-ray ISO on Windows 8

Nowadays, almost any computer can play DVD movies as long as there is a DVD drive provided, whatever it's a PC or Mac, homemade DVD or commercial DVD. But what about Blu-ray movies? Could your Windows 8 PC play this high definition movie formats without fuss? How to play Blu-ray on PC with Windows 8 system? This article will tell you the best way for playing/watch Blu-ray discs or Blu-ray ISO Files on Windows 8.
In order to watch Blu-ray discs or BD ISO on Windows 8, you must have three things: 1) a Blu-ray disc drive, 2) a Blu-ray movie, and 3) Blu-ray Player Software(Need decrypting Blu-ray function). It is this third one – software – that causes the majority of problems for Blu-ray users. The free player like Windows Media Player, VLC Player, etc don't have Blu-ray decrypting function and not support playing Blu-ray movies. So this Blu-ray Player for Windows 8 from UFUSoft will be the best solution for you.
Follow the following steps to Play Blu-ray discs or Blu-ray ISO movie and media file on Windows 8:
Step 1: Connect the Blu-ray driver to your Windows 8 PC via a USB connection. The USB of the driver should be above 2.0.
Step 2: Free Download the Windows 8 Blu-ray Disc/Blu-ray ISO Player and then install it.
Step 3: Insert your Blu-ray disc into the Blu-ray driver. Next, open your Blu-ray movie by just pressing the “Open Disc” in the main interface to select Blu-ray drive and then click "OK" button to load the Blu-ray directly. You can now enjoy your Blu-ray movies on Windows 8 PC.
Another option is to load Blu-ray folder, you can click "Open File" button to directly select the Blu-ray folder and click "OK" button, now you can watch the Blu-ray movie on Windows 8 PC.
Step 4: Stop the playing the Blu-ray movie on Windows 8. If you want to stop playing the Blu-ray disc, you only need click Stop Button and eject the Blu-ray movie.
Tips:
1. When you want to play the Blu-ray ISO image file, you need to load Blu-ray ISO image file to the virtual drive firstly, the open method is the same with loading Blu-ray disc.
2. While the video is playing, click the "Snapshot" button to take a picture from a video. Click Open Snapshot Folder to find the captured picture. You can choose the snapshot format and the snapshot folder in the Preference window. And also you can choose the image format like JPEG, PNG, BMP.
3. When playing Blu-ray disc, you are allowed to choose the specific title/chapter in the "Controls > Title/Chapter" column to play.
Hope this way could help you have no problem to enjoy Blu-ray disc and Blu-ray ISO files on Windows 8, more info please enter: Play Blu-ray disc/Blu-ray ISO on Windows 8 PC.

I am sorry to say that you cannot play Blu-ray movies on any Mac. Whether any of us agree or disagree with this, it is the way of things currently. One can rip Blu-ray movies to a Mac, and play them without menus or extras, but this is illegal and it is a violation of the terms of use of these forums to discuss.

Hp pavilion elite e9140f pc windows vista 64-bit media smart dvd definitation file lost error

I have a hp pavilion elite e9140f windows vista 64-bit
My computer will no longer play blu-ray dvd's. I have attempted to update with Cyberlink DVD.
When asked to remove Media Smart Dvd and error comes up, Media Smart DVD difinitation file lost.
Media Smart DVD can't be removed with with error,
any suggestions to get past this point?
Help and Thanks

Hello BRDGDD,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are having issues using your Blu-Ray Player on your HP Pavilion Elite e9140f running Windows Vista. I am going to approach this from a couple different directions.
First, we are going to try to put back the original drivers that came with your computer using the HP Support document: Performing a Software Application or Driver Recovery (Windows Vista), which will walk you though using the HP Recovery Manager to restore the original drivers on your computer.
Second, if you are still not able to use the Blu-Ray Player we are going to try using the HP Support document: Using Microsoft System Restore (Windows Vista), which we will use to roll your system back to a point in time where your Blu-Ray player worked. This will not affect your personal files, but it will affect any applications you have installed between now and the date you choose and any settings you have changed during the same time. These will have to be re-installed and/or re-changed.
Lastly, if you are still not able to install the software or are still not able to use your Blu-Ray Player I am going to suggest you back up any personal files, bookmarks and such to a USB drive or something and then follow the HP Support document: Performing an HP System Recovery (Windows Vista), which will walk you through recoverying your computer back to factory settings.
***NOTE: Be warned you will loose everything so ensure you backup what you want to keep!
If none of the above work and your still having issues it appears to be a physical issue and I think it would be best if you contacted HP technical support for repair options.
US support link to contact options for HP products purchased in the US.
Outside of US support link to contact options for HP products purchased outside the US.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Playing blu-ray folder or ISO from Encore

I am trying to stop burning blu-ray disc and use the folder from Encore to be my final output. ALternatively, I may convert the folder into ISO for easy management. My questions:
1. what software player can play Encore generated blu-ray folder in PC? I tried some but none of them play the menu. Some can only play the first two chapters and totally missing the rest, though my project works fine in Encore preview.
2. what PC software to be used to convert the folder to ISO? Some media players declared that they can play DVD/BD ISO. Anybody can name a few that are good at BD?

We always build an image with Encore, then use Virtual CloneDrive to mount the image, and TotalMedia Theatre to play back the image. For Blu-ray replication, we build to a folder in Encore, then use Blustreak Tracer CMF to prepare the BDCMF files.
I highly recommend Total Media Theatre over the other software players, such as Power DVD, as it is designed to be spec compliance, meaning that what you see and interact with on the screen is exactly how it should on a hardware player. Often times Power DVD has problems with certain titles or it doesn't navigate the same way a hardware player does... making it difficult to troubleshoot problems. If you go to the doom9 forums and read some posts from spec level authoring experts, they just about all use Total Media Theater as their software Blu-ray/DVD player. And yes, it can play directly from a folder, menus and all.

Media Smart DVD player plays Blu-Rays only in letterbox format.

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