Media smart DVD stopped playing blue rays and no longer responds

I have a DV5z-1200 cto, os win7. i watch a lot of blue rays on it. i just purchased the new tron bluray and half way thru it froze. i tried to shut the machine off but it wouldnt respond. i was able to get into set up and noticed i had a new update (4.something). so i did it and now i get nothing. the drive just keeps rereading the same spot. i have uninstalled the update and when this happened Mediasmart stopped working all together. i reinstalled all the older versions but i couldn't find my original version 3.8 or something like that. i could then get a blu ray to start but now the message about you need to contact your firmware provider on the disk keeps popping up and the disks no longer play. can some one please help.

Uninstall your present Media Smart with Revo Uninstaller, use the trial.
 http://www.revouninstaller.com/revo_uninstaller_free_download.html
 Restart and install CCleanr and run it's registry cleaner and repeat until it finds nothing. When it finds nothing restart the machine. It will give the option to save a back up of the registry files you are about to delete, save these all as a precaution and note where they have been saved.
 Personally I have never had to reinstall the files, but I like to save them anyway, and when you are satisfied that everything is fine, then you may delete them.
 http://www.filehippo.com/download_ccleaner/
 Here is the Media Smart DVD file.  http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-87326-1&lc=en&dlc=en&cc=us&...
Save this to the desk top and right click to go to properties, and in the "Generals" tab it should read Size: 55,380,920 bytes and Size on disk: 55,382,016 bytes. If this is incorrect then you must disable Webroot Internet and try again.
 If it is correct down load 7-Zip and right click to "extract files" open that folder and find the  "src' file. Open that and look for "Setup" the sixth one from the bottom. Click on that to install.
 http://www.7-zip.org/download.html  (the one at the top of the list, type exe for 32 bit W7)
 Before following this procedure for installation, make sure that you have disconnected from the internet and that your Webroot security is totally disabled. Remember to restart your machine after installing Media Smart and when it says "Press Play to Play" do not do this, it should load by it self.
 This is a slightly older version, but I have tested with Tron and Harry Potter with ATI graphics and I know it works. The most recent on your support page is having a problem with some of the ATI graphics cards.
 This procedure was discovered by another member on the forum, DavidPK, and so far has been the most successful. I am also hoping that disabling WebRoot will solve the problem here.

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