Media Source - 'file of this name already exists' transfering tracks from Zen Micro to

I've come home for the weekend, and I'm trying to transfer a few albums from my Zen Micro to my Mum's PC for her. Normally this works fine, but for some reason today I keep getting the message 'A file of this name already exists' for about 80% of the tracks I try to transfer. One or two tracks from each album will work and the rest will fail.
These are new tracks and they definitely aren't already in her music library - I've double checked the C dri've too.
I'm given the option to overwrite the exisiting tracks, so I gave that a try with one album, but the tracks still aren't didn't show on there once I'd transfered, despite the track number not going up, so god knows what's been overwritten with those!
Can anyone help?
Cheers!

Your firmware is not the PlaysForSure version.
Anyway, I just want to make sure that you have set up the directory and file naming convention correctly for MediaSource. Here is what you should do:
- Launch Creative MediaSource Oragnizer.
- Go to Tools->Settings->PC Music Library and click Properties. Set your preferred folder and file naming convention. Close the setting page.
- In the Sources window, click to view PC Music Library.
- Go to View->Right Panel View and select to view your MP3 player.
- Transfer the tracks from your MP3 player to MediaSource's PC Music Library by clicking the arrow pointing from right to left.
- If you have updated the track information of the tracks in your MP3 player, the updated track information will also be imported into the PC Music Library database. However, the tags of the files are not updated. Here is what you need to do. Right click the PC Music Library node in the Sources window or right click on any tracks in the PC Music Library window and select "Update Tag". This will update the tag of all the tracks or the selected tracks with the track information as seen in the PC Music Library.

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