Media Sync 1.0.1.6 deletes music, leaves tags

Just installed the latest Media Sync update and synced my music with iTunes and my BB Bold. This process deleted previously loaded music files, but left the tags on my handheld. When I go to my music on the Bold, albums and song titles are still there, but the song files are not. AND I can't delete the song info tags - tried deleting it in my music, through explore (on bold), Roxio, rebooting Bold etc
Can anyone help?

what do you mean, song titles are there but not song files ?
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Media Sync 3.0 Stuck on "Loading music library..."

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Also, when I go to the Preferred Music Library under Options and try to select iTunes instead of Windows Media player and click OK it does not save my change. If I go back to the menu Windows Media Player is still selected.
Occasionally when I connect my Storm Windows Vista is telling me there is a drive problem and asks me if I want to scan it for errors. I say yes, but it says the disk must be disconnected to do the scan. I'm not sure how I can scan it if its not connected.... but I'm also not sure if this is related to my Media Sync hang problem.
Has anyone experienced this issue? I would appreciate any help. Thanks.

Hi,
I checked my log file and I have a lot of "ID collision detected:" error messages. It also has the following exception reported:
[30004] (14/02 8:58:52):{10} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.InvalidCastException: Specified cast is not valid.
   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
   at System.Management.ManagementEventWatcher.Start()
   at Rim.Application.Utilities.ProcessWatcher..ctor(String appName)
   at Rim.Media.Source.iTunes.ITunesDetector.InitializeApplicationMonitor()
   at Rim.Media.Source.DataSourceDetector.StartApplicationMonitor()
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   at Rim.Media.Sync.BBMusicSyncAPI.SubscribeToMediaSourceMonitor(MediaSource mediaSource)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
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   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
Is there a way I can wipe just the music portion of my device and start over? Maybe the collisions is the problem...

Problem deleting music ID tags on 5800 Xpress

I think that the first few times I put music on my 5800 XP I used the drag and drop method from my PC's media player - this worked fine in as much as the tracks displayed and played fine. However, when deleting music from my phone, I am still left with the tracks ID tags with album/artist/genre info etc. This is a real P in the A as the tracks are obviously not there anymore!
Any suggestions??
Also I finally got my butt into gear some months ago and installed the Ovi Suite on my laptop. I recently did an update and now the damn thing can't read ANY of the tracks on my phone :-/
Again, any suggestions?

Regarding the ovi player it is full of problems as i had numerous problems with it...
Btw,i am also concern regarding the 1st problem as i am having the same stuff...
Hope some1 can help us out...

New HD and how to sync existing iPod w/o deleting music...?

New HD on MacBook Pro; now I want to sync my iPod with a new song that I just purchased; however, I believe that it will erase the over 3000 songs from my iPod...what do I do?

See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
Just omit th eabout backing up the iOS device since you do not have an iOS device.

Music services failed to load unexpected error in media sync

Hi,
I am having issues in last 24 hours with Media Sync on desktop manager specifically with music sync'ing. Had my 9800 since July and been using Blackberry since 2004 and I havent come across this problem in the past.
I have googled the issue and look on other forums for fixes but nothing has worked thus far. Blackberry's help site on the topic isnt much help and I have done everything from uninstalling Wi-Fi sync and re-installing, deleting the media sync music files off the phone and uninstallled and re-installed Desktop manager. Also deleted files from Itunes etc.
Irony is that my playbook music backs up and I can sync but not my Torch! But then my Playbook cant back apps up. Again it backed up before when I got it for Xmas but in last week I have managed to get it to back up once after numerious attempts during a selective back up.
Is this an issue with current version of Desktop Software or something else?
Crackberry user since 2004

hi there , just got a 2.0 version and have not been able to sync music as well, i can do pics , print to go files asn such but no music, any sugestions

Trouble with media syncing

I need help with media sync everytime I do it the music transfers sucessfully but it double everything, then if I delete the double it will delete the original so am left with no music. Then when I look in my files there is only one music file so I am very puzzled. Can someone help me, I have tried everything that I have thought of.
Thanks

Ade Ingram wrote:
did so, but then it started saying that my iPad wasn't usable. I don't understand why this is happening.
What said the iPad wasn't usable? I have never heard that one before.
This is how you sync music to the iPad.
Connect the iPad to the PC and launch iTunes.
Click on the iPad name on the left side under devices.
Click on the Music Tab on the right.
Click on all of the albums or playlists that you want to sync - or the entire library if you like.
Click on the Sync Music Heading.
Click on Apply in the lower right corner of iTunes

BlackBerry Media Sync 2.0 Now Available

BlackBerry® Media Sync 2.0
Product Overview
BlackBerry Media Sync 2.0 is the latest version of BlackBerry Media Sync and is available for download via www.blackberry.com/mediasync and through BlackBerry Desktop Manager as of today!
Your
music on your BlackBerry Smartphone. It’s That Simple. Sync your
desktop iTunes® or Windows Media Player music files with your
BlackBerry® smartphone. BlackBerry® Media Sync makes getting more from
your music quick and easy! Want a specific playlist for the gym? With
just a few simple clicks, you can choose the playlists you want from
your collection.
Or,
if you just need a mix of tunes to get you through the day, songs can
be randomly chosen from your collection. And, to make sure you’ve
always got enough free memory on your BlackBerry smartphone, BlackBerry
Media Sync lets you set a limit as to how much—or how little—of your
music to sync.
Download Media Sync 2.0 Now!
Supported Software
iTunes 7.2 and later are the only versions of iTunes that are supported.
Windows Media Player 10 and later on the following operating systems are supported:
Windows XP with Service Pack 2 or later for both the 32-bit and 64-bit editions
Windows Vista
Features
Support for Windows Media Player
Support for Windows XP 64-bit
Support to synchronize iTunes content and Windows Media Player content in separate libraries
Improved detection of supported file types and formats
Enhanced album art support
New language support for:
Japanese
Traditional Chinese
Korean
Czech
Hungarian
European Portuguese
Russian
Dutch
Indonesian
Frequently Asked Questions
BlackBerry Media Sync 2.0 for Windows displays a blank screen when launched
How to switch between iTunes and Windows Media Player for BlackBerry Media Sync
BlackBerry Media Sync 2.0 Terminates Unexpectedly
New Features in BlackBerry Media Sync 2.0
Do you have questions about your BlackBerry smartphone?
Go to mobile.blackberry.com on your BlackBerry smartphone to enter your question and get instant answers!

Just so everyone knows, this does not apply to the Mac version.
Gambit - why are you posting this here? After going through the hoops it plainly says on the download page that it's the same "Preview Version" as was released in December.
It's misleading to post news of Media Sync 2.0 here when Mac-BlackBerry users haven't even been provided with a stable version of Media Sync 1.0 !
"We hope you enjoy this software and look forward to making a full release available to you in the future"
Sure...

Blackberry Media Sync --- Mac

Your Music on Your BlackBerry Smartphone. It’s That Simple.Sync your desktop iTunes® music files with your BlackBerry® smartphone. BlackBerry® Media Sync makes getting more from your music quick and easy!1,2,3,4 Want a specific playlist for the gym? With just a few simple clicks, you can choose the playlists you want from your collection.
Or, if you just need a mix of tunes to get you through the day, songs can be randomly chosen from your collection. And, to make sure you’ve always got enough free memory on your BlackBerry smartphone, BlackBerry Media Sync lets you set a limit as to how much—or how little—of your music to sync.
http://na.blackberry.com/eng/services/media/mediasync.jsp

I finally managed to get hold of a tech support guy at RIM and to be fair, he was excellent. He talked through the problem with me and basically fixed it - I now feel like an expert!
I will be happy to post the advice he gave me on here if anyone wants me to, though right now I'm rushing a little - tomorrow.

BlackBerry Media Sync for MAC

BlackBerry Media Sync – Tuned Up
Your Music on Your BlackBerry Smartphone. It’s That Simple.
Sync your desktop iTunes® music files with your BlackBerry® smartphone.
BlackBerry® Media Sync makes getting more from your music quick and
easy!1,2,3,4 Want a specific playlist for the gym? With just a few
simple clicks, you can choose the playlists you want from your collection.
Or, if you just need a mix of tunes to get you through the day, songs can be
randomly chosen from your collection. And, to make sure you’ve always got enough
free memory on your BlackBerry smartphone, BlackBerry Media Sync lets you set a
limit as to how much—or how little—of your music to sync.
Mac Requirements:
Approximately 20 MB available hard drive capacity
Mac OS X version 10.5.5 or higher are compatible with iTunes version 7.7.0
or higher
iTunes Requirements (Mac):
iTunes version 7.7.0 or higher (Mac OS X version 10.5.5 or higher)
Your BlackBerry smartphone:
A supported BlackBerry smartphone:
BlackBerry® Storm™ 9530 smartphone
BlackBerry® Bold™ 9000 smartphone
BlackBerry® Pearl™ Flip 8200 Series smartphones
BlackBerry® Pearl™ 8100 Series smartphones
BlackBerry® Curve™ 8900 smartphone
BlackBerry® Curve™ 8300 Series smartphones
BlackBerry® 8800 Series smartphones
Supported file formats:
Audio Files contained in iTunes that are supported by BlackBerry smartphones
Only files with either wav, mp3, aac, m4a extensions
Playlists containing photos, videos or any unsupported audio file will not
be synchronized with the BlackBerry smartphone
Files that are not compatible with the BlackBerry media player or protected
files controlled by digital rights management technologies cannot be copied.
Note: For BlackBerry Media Sync to work the BlackBerry smartphone must be
connected to the computer via a USB cable.
Learn More
View a demo of BlackBerry Media Sync
Getting Started and Support
Download BlackBerry Media Sync
Want to learn how to use your BlackBerry® smartphone? Visit youtube.com/blackberry to help you get the most out of your BlackBerry smartphone!
Do you have questions about your BlackBerry smartphone?
Go to mobile.blackberry.com on your BlackBerry smartphone to enter your question and get instant answers!

There are two things that should really be put forward in this post.
First, this is not a final candidate of Media Sync, but a "Preview Version". In other words, I'm assuming it's Beta.
Second, the following cannot be stated clearly enough: "After installing the Preview Version of BlackBerry® Media Sync, other software previously used to synchronize data with your Mac®, such as PocketMac® for BlackBerry® devices or Missing Sync, will no longer be able to connect to your device and will not work until BlackBerry® Media Sync is uninstalled."
I like Media Sync. It works with my Bold and I can import my iTunes playlists. What I don't understand is why it would, by its installation, nullify other applications like PocketMac which are just as important (if not much, much more). What's the point if installing one cancels-out the other? Is this being corrected? What is BlackBerry/RIM's development timeline on this software (ie. when can we expect a finished version which works with other applications)?

Media Sync v6

Hello peeps,
Okay, I have scoured this forum looking for a resolution to my problem (see error below)
I have been all over Google looking up different pieces of this puzzle and to my amazement...I have found nothing.
Me: Widows 7, running both Desktop Manager and Media Sync (the most recent downloads from RIM), a VIP at my company has the same thing (this is how it all started). Same constant - we are both using Dell's with Windows 7 (me Desktop - him Laptop).
I have tried multiple fixes from this forum - regsvr32 wmp.dll, some other regsvr32 *.dll's, updating my .NET stuff, running Media Sync as standalone, there was no %appdata%\Research In Motion\BlackBerry Media Sync\(what ever folder) to delete, regedit (in registry) showed no item to rename or add entry. Looking at possible Crystal Reports conflict...nothing up that street!! (yes we both have Crystal Reports installed)
I can post the same logs everyone else is posting, if it is really needed.
So now I am at a loss and at wits-end! Does it really have to be this difficult?
I beg upon the powers that be....please assist me with a resolution, please.
Description:
Stopped working
Problem signature:
Problem Event Name:   CLR20r3
Problem Signature 01:   blackberry media sync.exe
Problem Signature 02:   3.0.0.36
Problem Signature 03:   4b2ab1b7
Problem Signature 04:   Rim.Media.Device
Problem Signature 05:   3.0.0.36
Problem Signature 06:   4b2ab1a1
Problem Signature 07:   e0
Problem Signature 08:   6
Problem Signature 09:   System.InvalidCastException
OS Version:   6.1.7600.2.0.0.256.48
Locale ID:   1033

oh yeah too....
This happens with the BB plugged in or not...
Hope that helps too.
thanks!

I had to do a complete system restore on my computer and now I am having issues getting all my music back. It's telling me that my account is in use with a different user but I'm the only user on my computer. When I go to sync it, it wants to delete all.

I had to do a complete system restore on my computer and now I am having issues getting all my music back. It's telling me that my account is in use with a different user but I'm the only user on my computer. When I go to sync it, it wants to delete all my music and ringtones. What should I do? I don't want to loose all my items.

When in recovery mode you can't backup the iPod.
You will have to restore via iTunes. See:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

BlackBerry Media Sync Hangs on "Loading music library..."

Here is the BlackBerry Media Sync Log
[30000] (16/06 1:31:21):{1} Current Date: 2010/06/16
[50001] (16/06 1:31:21):{1} (Debug Log Level: 4)
[50001] (16/06 1:31:21):{1} (Event Log Level: -1)
[40002] (16/06 1:31:22):{1} (Constructing Media Sync API...)
[38017] (16/06 1:31:22):{1} (3.0.0.39)
[38018] (16/06 1:31:22):{1} (0.0.0.0)
[40002] (16/06 1:31:22):{6} (Initializing Media Sync API...)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[40002] (16/06 1:31:22):{4} (Checking for iTunes Version...)
[40003] (16/06 1:31:22):{4} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.iTunes.ITunesDetector.GetITunesVersion()
[40002] (16/06 1:31:22):{4} (Detecting: iTunes)
[40002] (16/06 1:31:22):{4} (Complete detection: iTunes, Status = NotInstalled)
[40002] (16/06 1:31:22):{4} (Detecting: WMP)
[40002] (16/06 1:31:22):{4} (Getting library info...)
[40002] (16/06 1:31:22):{4} (Info includes #tracks = 2940, Library ID = 2367277293702742018)
[40002] (16/06 1:31:22):{4} (Complete detection: WMP, Status = VersionSupported)
[40002] (16/06 1:31:22):{4} (Detecting: PicturesDesktop)
[40002] (16/06 1:31:22):{4} (Getting library info...)
[40002] (16/06 1:31:22):{4} (Info includes #tracks = -1, Library ID = null)
[40002] (16/06 1:31:22):{4} (Complete detection: PicturesDesktop, Status = VersionSupported)
[40002] (16/06 1:31:22):{4} (Detecting: PicturesDevice)
[40002] (16/06 1:31:22):{4} (Getting library info...)
[40002] (16/06 1:31:22):{4} (Info includes #tracks = -1, Library ID = null)
[40002] (16/06 1:31:22):{4} (Complete detection: PicturesDevice, Status = VersionSupported)
[40002] (16/06 1:31:22):{4} (Setting default media Sources...)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, Duration: 201)
[40002] (16/06 1:31:22):{3} (Constructing DataSource: PicturesDesktop)
[38050] (16/06 1:31:22):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, Duration: 13)
[40002] (16/06 1:31:22):{4} (Constructing DataSource: WMP)
[38050] (16/06 1:31:22):{4} (LoadDataSource: Started loading WMP)
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: API_LOAD_DATASOURCE_WMP, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (16/06 1:31:22):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (16/06 1:31:22):{9} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Progressing, TRANSITION: none, OPERATION: Void <LoadLibrarySTA>b__0(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
   at Rim.Application.Utilities.FileSystem.FullPath.IsSamePath(IFullPath sourcePath)
   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.IsInWMPAutoPlaylistLocation(IFilePath path)
   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<GetWMPAudioPlaylistsAsWMPMedia>d__24.MoveNext()
   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<get_Tracks>d__6.MoveNext()
   at Rim.Media.Source.Music.MusicLibrary.GetLibrary(IReadOnlyLibrarySimple importer, ICancelable task)
   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.LoadLibrary(ICancelable task)
   at Rim.Media.Source.WindowsMedia.WMPDataSource.LoadLibrary(Boolean firstLoad, ICancelable task)
   at Rim.Media.Source.WindowsMedia.WMPDataSource.<>c__DisplayClass1.<LoadLibrarySTA>b__0()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, Duration: 62)
[30004] (16/06 1:31:22):{4} (TASK: API_LOAD_DATASOURCE_WMP, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
   at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
   at Rim.Application.Tasks.Task.RunOneOperation()
   at Rim.Application.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
   at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
   at Rim.Application.Tasks.Task.RunOneOperation()
   at Rim.Application.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, Duration: 70)
[40002] (16/06 1:31:22):{6} (Device file access monitor created.)
[40002] (16/06 1:31:22):{6} (Specific device requested: False)
[40002] (16/06 1:31:22):{6} (Device found: 312B7079)
[40002] (16/06 1:31:22):{6} (Total devices found: 1)
[37001] (16/06 1:31:22):{6} Log Cleaning Started.
[40002] (16/06 1:31:22):{B} (DevMan(1) - Searching for connected device: 312B7079)
[40002] (16/06 1:31:22):{B} (DevMan(2) - Found connected device: 312B7079)
[50002] (16/06 1:31:22):{B} (BlackBerry Connect: Started)
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, Duration: 116)
[19036] (16/06 1:31:22):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 152)
[38050] (16/06 1:31:22):{3} (LoadDataSource: Finished)
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, Duration: 178)
[38036] (16/06 1:31:24):{B} (312B7079: Connected)
[40002] (16/06 1:31:24):{B} (Model: 9550, JavaAppsVersion: 5.0.0.607)
[40002] (16/06 1:31:24):{B} (Retrieving mass storage volumes, attempt = 1)
[40002] (16/06 1:31:24):{B} (Now looking at the volumes found on the device.)
[40002] (16/06 1:31:24):{B} (Checking mass storage volumes to see if they are ready...)
[40002] (16/06 1:31:24):{B} (--> Mass storage volume: vol.Path = I:\, vol.IsMediaMounted = True)
[40002] (16/06 1:31:24):{B} (--> Mass storage volume: vol.Path = J:\, vol.IsMediaMounted = True)
[40002] (16/06 1:31:24):{B} (Done looking at volumes. Attempt: 1, Volume are ready: True)
[40002] (16/06 1:31:24):{B} (Enabling drive (I:\), Attempt = 1)
[40002] (16/06 1:31:24):{B} (Waiting until drive is ready (I:\)...)
[40002] (16/06 1:31:24):{B} (Verified drive is ready (I:\).)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (I:\).)
[40002] (16/06 1:31:24):{B} (Drive state (I:\) - ENABLED)
[40002] (16/06 1:31:24):{B} (Enabling drive (J:\), Attempt = 1)
[40002] (16/06 1:31:24):{B} (Waiting until drive is ready (J:\)...)
[40002] (16/06 1:31:24):{B} (Verified drive is ready (J:\).)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (J:\).)
[40002] (16/06 1:31:24):{B} (Drive state (J:\) - ENABLED)
[40002] (16/06 1:31:24):{B} (Processing results of drive intialization.)
[40002] (16/06 1:31:24):{B} (Number of successful drives: 2)
[40002] (16/06 1:31:24):{B} (Number of failed drives: 0)
[40002] (16/06 1:31:24):{B} (End, Successful = True)
[50002] (16/06 1:31:24):{B} (BlackBerry Connect: Finished)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (I:\).)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (J:\).)
[40002] (16/06 1:31:24):{B} (Setting default drive: {0}J:\BlackBerry)
[30004] (16/06 1:31:25):{8} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[40002] (16/06 1:31:25):{E} (Constructing DataSource: PicturesDevice)
[38050] (16/06 1:31:25):{E} (LoadDataSource: Started loading PicturesDevice)
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (16/06 1:31:25):{E} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[40002] (16/06 1:31:25):{E} (Reading device volumes...)
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, Duration: 14)
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 15)
[38050] (16/06 1:31:25):{E} (LoadDataSource: Finished)

Hi Icetreay:
Thanks for reporting this.
It looks like we make assumptions about where the physical playlists in Windows Media Player are stored on the computer. They usually reside in a folder like: C:\Users\username\Music\Playlists\test.wpl
However, you must have a playlist located outside of this folder and it’s causing Media Sync to fail.
You could do a search of your computer to find all *.wpl files.
The ones that would cause us problems are playlists that are near the root. Ie
C:\myplaylist\list.wpl
C:\myplaylists\lists\list.wpl
If you move or delete these playlists, we should work again.
This issue will be fixed in the next version.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

Blackberry Media Sync 3.0 not loading music libary

I have a Storm 9530 running v5.0.0.328 and the Media Sync is long working. I am running XP and keep getting differnt problems.
1. It does not load the music libary. It just hangs saying "loading music lilbary..."
2. I want to use it with Windows Media player but when I select it under options and click ok it goes right back to itunes. Even with keeping it at iTunes it does not load anything.
3. Sometimes I get the message "failled to load media".
4. Sometimes I put it on and it says need to turn on mass storage mode but it's already on.
5. Sometimes it says it does not reconise my devise at all.
6. Sometimes when I try to move it from iTunes to Windows Media Player it just frezzes all together and I need to restart it only to get another one of these errors.
The last version of Media Sync has been crashing for a couple months now and not syncing anything. I was thinking 3.0 would fix it. Nothing seems to be working. Please help.

Hi corbettcj:
It’s difficult to determine exactly what the problem is, but it sounds like some Media Sync data files may have become corrupted. I’ll give you instructions to clear these files away and hopefully the music libraries will load again.
- Open Windows Explorer and go to %appdata%\Research In Motion\BlackBerry Media Sync
- Delete all the files / folders here
Try to launch Media Sync again. Hopefully this will help your music libraries load properly.
Hopefully the errors with device connection don’t happen too often. Sometimes Windows will fail to recognize the Blackberry and thus Media Sync also can’t see it. The solution is usually to unplug/replug or restart the computer.
Let us know what happens. We can offer more trouble shooting steps if this doesn’t work.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

I recently got a new laptop, it has no music on it and I have been plugging my iPod in and listening to music that way. Tonight it decided to sync with my iTunes and deleted all of my music. Is there any way I can get my music back?

I recently got a new laptop, it has no music on it and I have been plugging my iPod in and listening to music that way. Tonight it decided to sync with my iTunes and deleted all of my music. Is there any way I can get my music back?

See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
Sync Your iOS Device with a New Computer Without Losing Data - How-To Geek
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

I got my ipod for mothers day my daughter put songs on it for me. I bought songs today and they didn't automatically sync to my ipod and if i go to sync it said it will delete existing songs i don't won't to get rid of my music how can i do this?

I got my ipod for mothers day and my daughter as already put some songs on it for me and I bought new songs from itunes and it didn't automaticlly sync to my ipod if i go to sync them it said all my music that is already on my ipod will be deleted. I don;t won't my music my daughter put in it deleted what can i do?

You and your daughter want to enable homeshare in iTunes on BOTH of your computers. Mac or PC. Then you will be able to see your daughter's library. The songs you want to keep just drag to your own library. Then you can diable homesharing if you want. Hope this helps.

Media Sync 1.0.1.6 deletes music, leaves tags

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