Media Sync 2.0.0.20 Crashes on "Updating Playlists"

Question

Hi.  I am using XP Pro, Itunes 8.1.1.10, Media Sync 2.0.0.20, BB 9530
I just did the Media Sync update.  Now when I launch Media Sync either from the Desktop Manager or standalone,  I see the message "Updating Playlists," then it closes.  No error message is displayed.  The contents of my error log is:
[30000] (17/04 6:15:3):{1} Current Date: 2009/04/17
[50001] (17/04 6:15:3):{1} (Debug Log Level: 3)
[50001] (17/04 6:15:3):{1} (Event Log Level: -1)
[38017] (17/04 6:15:3):{1} (2.0.0.20)
[38018] (17/04 6:15:3):{1}
[37001] (17/04 6:15:3):{A} Log Cleaning Started.
[38050] (17/04 6:15:4):{B} (LoadDataSource: Started loading ITUNES)
[38034] (17/04 6:15:4):{8} (2.0.0.20)
[38017] (17/04 6:15:4):{8} (2.0.0.20)
[38035] (17/04 6:15:4):{8} (Version does not require an update, or no update available.)
[38016] (17/04 6:15:4):{8}
[38050] (17/04 6:15:4):{B} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[59999] (17/04 6:15:4):{B} EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: value -- STACK:    at Rim.Application.Utilities.Validate.ParamWithinRange(Int64 argument, Int64 low, Int64 high, String argumentName){CRLF}   at Rim.Media.Source.Unite.UniteLibrary.AddTrack(IReadOnlyTrack builder, Boolean guaranteedUnique){CRLF}   at Rim.Media.Source.Unite.UniteLibrary.GetLibrary(IReadOnlyLibrarySimple importer){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlHelper.LoadLibrary(Stream xmlStream){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.LoadLibrary(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadOriginalDataSource(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadDataSource(MediaSyncDataSourceLoader mediaSyncLoader){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.InitializeSources(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
Thanks!
Solved!
Go to Solution.

Answer 1

Hey Maddic –
 For some reason iTunes is reporting 34 tracks with negative ratings.  I have no
idea how this happened!  But, you should be able to fix it with a little leg
work.
 -       Open the
file you sent us in a text editor
-       Search for
<key>Rating</key><integer>-
-    This will show you an entry that has a negative rating.  You can see the name /
artist of the track just above.
-       In iTunes,
find that track, and give it a real rating
-       Repeat the
process with all the tracks
-       Note:
Editing the XML file itself won’t work.  iTunes just overwrites it next time it
launches.
 Also – if you don’t actually use ratings (I know I don’t), you could just select
all your tracks in iTunes and give them all a single rating.  (Select All ->
Right Click on a track -> Rating -> 3 stars)
 Hopefully this works!
 A future update of Media Sync will address this problem.  It will simply ignore
negative ratings.  
 Thanks for reporting this
M
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