Media Sync Connection Problems

I've recently purchased a Storm (9530) and have installed DM 4.7 and Media Sync (1.1.0.24) directly from the blackberry site including a clean uninstall of all RIM software. Media Sync installs, but everytime I connect my 9530 I can see my PIN but can not do anything else. The 'Options' tab is grayed out and no playlists from iTunes show up.
After scouring this site I've attempted about every remedy shown thus far. Here are some details:
- Vista Home Premium (32 bit)
- 9530 OS .75
- Run Media Sync as administrator & have compatability mode set to XP Service Pack 2
- Have wiped handheld already
- Have reformatted the media card already (both in 9530 and also on my computer in a card reader)
- Both the 9530 and the Media card do show up via Windows Explorer
- Mass Media Storage set to 'On'
- Launch Media Sync by desktop icon
- iTunes 8.0.2.20 (problem also with iTunes 7.7)
- Music is DRM-free MP3 (it does sync via WMP)
- iTunes library and music are in default locations(...user\music\iTunes)
What else could be causing this problem? Thanks in advance.

Hi and welcome to the forums!
If you have a media card plug the BB in and see if you can find it as a removable drive, this will test the cable.
Try using these USB drivers:
USB and Modem Drivers ENG (DM4.5 B13)
https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=...
Please let me know if this works!
Thanks
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Here's the error log:
[30000] (13/06 21:0:44):{1} Current Date: 2010/06/13
[50001] (13/06 21:00:44):{1} (Debug Log Level: 3)
[50001] (13/06 21:00:44):{1} (Event Log Level: -1)
[38017] (13/06 21:00:45):{1} (3.0.0.39)
[38018] (13/06 21:00:45):{1} (0.0.0.0)
[30004] (13/06 21:00:46):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[37001] (13/06 21:00:47):{6} Log Cleaning Started.
[18005] (13/06 21:00:47):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:00:47):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, Duration: 1288)
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:00:47):{4} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 21:00:47):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, Duration: 17)
[30004] (13/06 21:00:47):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:00:47):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 21:00:47):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:00:47):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:00:47):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, Duration: 450)
[19036] (13/06 21:00:48):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 517)
[38050] (13/06 21:00:48):{4} (LoadDataSource: Finished)
[30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, Duration: 552)
[30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, Duration: 815)
[30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1119)
[38050] (13/06 21:00:48):{3} (LoadDataSource: Finished)
[30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, Duration: 1339)
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:08):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CheckForUpdate())
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, Duration: 298)
[19046] (13/06 21:01:09):{4} (C:\Users\Paul M. Cohen\AppData\Roaming\Research In Motion\BlackBerry Media Sync\Data\supported_devices.xml Failed SHA1Checksum)
[18002] (13/06 21:01:09):{3} EXCEPTION: Net.Rim.AutoUpdateLib.Model.UpdateException -- MESSAGE: The remote server returned an error: (404) Not Found. -- STACK: No stack trace available.
[38016] (13/06 21:01:09):{3}
[19045] (13/06 21:01:10):{4} EXCEPTION: System.NullReferenceException -- MESSAGE: Object reference not set to an instance of an object. -- STACK:    at Rim.UI.MediaSync.Presenters.DevicePresenter.HandleDeviceImageDownloaded(Object sender, DeviceImageEventArgs e){CRLF}   at Rim.Application.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceImageDownloaded(Object sender, DeviceImageEventArgs e){CRLF}   at Rim.Application.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e){CRLF}   at Rim.Media.Device.Support.DeviceSupportSslDownloader.GetDeviceImage(String filename, String checksum){CRLF}   at Rim.Media.Device.Support.DeviceSupportSslDownloader.GetDeviceImages()
[19045] (13/06 21:01:10):{4} (Error checking for newer device images.)
[30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, Duration: 1919)
[38036] (13/06 21:01:29):{8} (30B7FC93: Attached)
[50002] (13/06 21:01:29):{B} (BlackBerry Connect: Started)
[38036] (13/06 21:01:34):{B} (30B7FC93: Connected)
[50002] (13/06 21:01:34):{B} (BlackBerry Connect: Finished)
[59999] (13/06 21:01:36):{B} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (13/06 21:11:34):{1} (Debug Log Level: 3)
[50001] (13/06 21:11:34):{1} (Event Log Level: -1)
[38017] (13/06 21:11:35):{1} (3.0.0.39)
[38018] (13/06 21:11:35):{1} (0.0.0.0)
[30004] (13/06 21:11:36):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 21:11:37):{9} (BlackBerry Connect: Started)
[37001] (13/06 21:11:37):{6} Log Cleaning Started.
[18005] (13/06 21:11:37):{4} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, Duration: 1245)
[30004] (13/06 21:11:37):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, Duration: 16)
[30004] (13/06 21:11:37):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:11:37):{4} (LoadDataSource: Started loading PicturesDesktop)
[38050] (13/06 21:11:37):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:11:37):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:11:37):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (13/06 21:11:37):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, Duration: 715)
[19036] (13/06 21:11:38):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 807)
[38050] (13/06 21:11:38):{4} (LoadDataSource: Finished)
[30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, Duration: 892)
[30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, Duration: 1045)
[30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1208)
[38050] (13/06 21:11:38):{3} (LoadDataSource: Finished)
[30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, Duration: 1423)
[38036] (13/06 21:11:40):{9} (30B7FC93: Connected)
[50002] (13/06 21:11:40):{9} (BlackBerry Connect: Finished)
[59999] (13/06 21:11:41):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (13/06 21:15:12):{1} (Debug Log Level: 3)
[50001] (13/06 21:15:12):{1} (Event Log Level: -1)
[38017] (13/06 21:15:13):{1} (3.0.0.39)
[38018] (13/06 21:15:13):{1} (0.0.0.0)
[30004] (13/06 21:15:14):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 21:15:14):{9} (BlackBerry Connect: Started)
[37001] (13/06 21:15:14):{6} Log Cleaning Started.
[18005] (13/06 21:15:15):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, Duration: 1233)
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:15:15):{4} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, Duration: 18)
[30004] (13/06 21:15:15):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:15:15):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 21:15:15):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:15:15):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:15:15):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, Duration: 424)
[19036] (13/06 21:15:15):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 471)
[38050] (13/06 21:15:15):{4} (LoadDataSource: Finished)
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, Duration: 499)
[30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, Duration: 726)
[30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 863)
[38050] (13/06 21:15:16):{3} (LoadDataSource: Finished)
[30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, Duration: 1057)
[38036] (13/06 21:15:16):{9} (30B7FC93: Connected)
[50002] (13/06 21:15:16):{9} (BlackBerry Connect: Finished)
[59999] (13/06 21:15:17):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (13/06 21:16:27):{1} (Debug Log Level: 3)
[50001] (13/06 21:16:27):{1} (Event Log Level: -1)
[38017] (13/06 21:16:28):{1} (3.0.0.39)
[38018] (13/06 21:16:28):{1} (0.0.0.0)
[30004] (13/06 21:16:28):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 21:16:29):{9} (BlackBerry Connect: Started)
[37001] (13/06 21:16:29):{6} Log Cleaning Started.
[18005] (13/06 21:16:30):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, Duration: 1285)
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:16:30):{4} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, Duration: 17)
[30004] (13/06 21:16:30):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:16:30):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:16:30):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:16:30):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 21:16:30):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, Duration: 444)
[19036] (13/06 21:16:30):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 515)
[38050] (13/06 21:16:30):{4} (LoadDataSource: Finished)
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, Duration: 553)
[30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, Duration: 799)
[30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 944)
[38050] (13/06 21:16:31):{3} (LoadDataSource: Finished)
[38036] (13/06 21:16:31):{9} (30B7FC93: Connected)
[30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, Duration: 1101)
[50002] (13/06 21:16:31):{9} (BlackBerry Connect: Finished)
[59999] (13/06 21:16:31):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
Any ideas?
Best,
Paul

Hi Paul:
Thanks for reporting this issue. We’re looking into it.
I think removing the MediaSync files from your device will help solve this issue.
Be warned, after you do this, MediaSync won’t remember any of your previous selections.
Connect your phone and enable USB Massstorage
In Windows Explorer, find the drive you’ve been using with MediaSync
The path will be something like J:\home\user\system\Media Sync
Delete all the files here.
Go to %appdata%\Research In Motion\BlackBerry Media Sync
Delete all the files here.
Try using MediaSync again.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

Blackberry media sync stopped working

Description:
Stopped working
Problem signature:
Problem Event Name:                        CLR20r3
Problem Signature 01:                       blackberry media sync.exe
Problem Signature 02:                       3.0.0.36
Problem Signature 03:                       4b2ab1b7
Problem Signature 04:                       mscorlib
Problem Signature 05:                       2.0.0.0
Problem Signature 06:                       4a275af7
Problem Signature 07:                       344b
Problem Signature 08:                       15a
Problem Signature 09:                       System.UnauthorizedAccess
OS Version:                                          6.1.7600.2.0.0.256.1
Locale ID:                                             1033
Solved!
Go to Solution.

[30000] (23/06 0:0:43):{1} Current Date: 2010/06/23
[50001] (23/06 0:00:43):{1} (Debug Log Level: 3)
[50001] (23/06 0:00:43):{1} (Event Log Level: -1)
[38017] (23/06 0:00:48):{1} (3.0.0.39)
[38018] (23/06 0:00:48):{1} (0.0.0.0)
[30004] (23/06 0:00:52):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:00:54):{9} (BlackBerry Connect: Started)
[37001] (23/06 0:00:54):{5} Log Cleaning Started.
[30004] (23/06 0:00:56):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:00:56):{7} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:00:56):{7} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:00:56):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:00:56):{7} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:00:56):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:00:56):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{3} (TASK: Service Startup, Duration: 4128)
[30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, Duration: 33)
[30004] (23/06 0:00:56):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:00:56):{3} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:00:56):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:00:56):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, Duration: 296)
[19036] (23/06 0:00:56):{7} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:00:57):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:00:57):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:57):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 914)
[38050] (23/06 0:00:57):{7} (LoadDataSource: Finished)
[30004] (23/06 0:00:57):{7} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:00:57):{7} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:57):{7} (TASK: PictureServiceStartupTask, Duration: 962)
[30004] (23/06 0:00:58):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:00:58):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:58):{3} (TASK: Load_iTunes_Library, Duration: 2480)
[30004] (23/06 0:00:59):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:00:59):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:59):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2929)
[38050] (23/06 0:00:59):{3} (LoadDataSource: Finished)
[30004] (23/06 0:01:02):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:01:02):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:02):{3} (TASK: LoadMusicSourceTask, Duration: 6757)
[38036] (23/06 0:01:06):{9} (310AEB02: Connected)
[50002] (23/06 0:01:06):{9} (BlackBerry Connect: Finished)
[30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, Duration: 330)
[38050] (23/06 0:01:07):{5} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:01:07):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:07):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:07):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:01:08):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:01:08):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:08):{5} (TASK: Load_Picture_Library, Duration: 461)
[30004] (23/06 0:01:08):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:01:08):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:08):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 483)
[38050] (23/06 0:01:08):{5} (LoadDataSource: Finished)
[59999] (23/06 0:01:08):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:01:17):{1} (Debug Log Level: 3)
[50001] (23/06 0:01:17):{1} (Event Log Level: -1)
[38017] (23/06 0:01:22):{1} (3.0.0.39)
[38018] (23/06 0:01:22):{1} (0.0.0.0)
[30004] (23/06 0:01:26):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:01:29):{9} (BlackBerry Connect: Started)
[37001] (23/06 0:01:29):{5} Log Cleaning Started.
[30004] (23/06 0:01:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:01:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:01:30):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{3} (TASK: Service Startup, Duration: 4496)
[30004] (23/06 0:01:30):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:30):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:01:30):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:30):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, Duration: 34)
[30004] (23/06 0:01:30):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:30):{7} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:01:30):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:30):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, Duration: 300)
[19036] (23/06 0:01:31):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:01:31):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:01:31):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:31):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 795)
[38050] (23/06 0:01:31):{3} (LoadDataSource: Finished)
[30004] (23/06 0:01:31):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:01:31):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:31):{3} (TASK: PictureServiceStartupTask, Duration: 843)
[30004] (23/06 0:01:33):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:01:33):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:33):{7} (TASK: Load_iTunes_Library, Duration: 2912)
[30004] (23/06 0:01:34):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:01:34):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:34):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 3508)
[38050] (23/06 0:01:34):{7} (LoadDataSource: Finished)
[30004] (23/06 0:01:39):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:01:39):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:39):{7} (TASK: LoadMusicSourceTask, Duration: 8654)
[38036] (23/06 0:01:43):{9} (310AEB02: Connected)
[50002] (23/06 0:01:44):{9} (BlackBerry Connect: Finished)
[30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, Duration: 310)
[38050] (23/06 0:01:45):{5} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:01:45):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:45):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, Duration: 286)
[30004] (23/06 0:01:46):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:01:46):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:46):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 461)
[38050] (23/06 0:01:46):{5} (LoadDataSource: Finished)
[59999] (23/06 0:01:46):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[30004] (23/06 0:01:46):{7} (TASK: UploadUsageDataTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:49):{3} (TASK: Execute_Sync_Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:51):{C} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:55):{E} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[38052] (23/06 0:01:57):{3} (Autofill: False)
[38052] (23/06 0:01:57):{3} (SelectectedMusicFits: True)
[39008] (23/06 0:01:57):{3} (Available Space: 1082998784)
[50001] (23/06 0:04:58):{1} (Debug Log Level: 3)
[50001] (23/06 0:04:58):{1} (Event Log Level: -1)
[38017] (23/06 0:05:00):{1} (3.0.0.39)
[38018] (23/06 0:05:00):{1} (0.0.0.0)
[30004] (23/06 0:05:01):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:05:03):{8} (BlackBerry Connect: Started)
[37001] (23/06 0:05:03):{5} Log Cleaning Started.
[30004] (23/06 0:05:04):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:05:04):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:05:04):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: Service Startup, Duration: 2797)
[30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:04):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:04):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, Duration: 134)
[30004] (23/06 0:05:04):{9} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:04):{9} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:05:04):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{9} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:04):{9} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, Duration: 217)
[19036] (23/06 0:05:04):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 402)
[38050] (23/06 0:05:04):{3} (LoadDataSource: Finished)
[30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, Duration: 472)
[30004] (23/06 0:05:06):{9} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:06):{9} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:06):{9} (TASK: Load_iTunes_Library, Duration: 1838)
[30004] (23/06 0:05:06):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:06):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:06):{9} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2155)
[38050] (23/06 0:05:06):{9} (LoadDataSource: Finished)
[30004] (23/06 0:05:07):{9} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:05:07):{9} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:07):{9} (TASK: LoadMusicSourceTask, Duration: 3086)
[38036] (23/06 0:05:12):{8} (310AEB02: Connected)
[50002] (23/06 0:05:12):{8} (BlackBerry Connect: Finished)
[30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, Duration: 184)
[38050] (23/06 0:05:15):{5} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:15):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, Duration: 56)
[30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 59)
[38050] (23/06 0:05:15):{5} (LoadDataSource: Finished)
[59999] (23/06 0:05:15):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:05:48):{1} (Debug Log Level: 3)
[50001] (23/06 0:05:48):{1} (Event Log Level: -1)
[38017] (23/06 0:05:50):{1} (3.0.0.39)
[38018] (23/06 0:05:50):{1} (0.0.0.0)
[30004] (23/06 0:05:52):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:05:54):{8} (BlackBerry Connect: Started)
[37001] (23/06 0:05:54):{5} Log Cleaning Started.
[30004] (23/06 0:05:54):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:05:54):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:05:54):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{3} (TASK: Service Startup, Duration: 2868)
[30004] (23/06 0:05:54):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:54):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:05:54):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:54):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, Duration: 33)
[30004] (23/06 0:05:54):{9} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:54):{9} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:05:54):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{9} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:54):{9} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:05:55):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:55):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:55):{3} (TASK: Load_Picture_Library, Duration: 326)
[19036] (23/06 0:05:55):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:05:55):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:55):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:55):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 750)
[38050] (23/06 0:05:55):{3} (LoadDataSource: Finished)
[30004] (23/06 0:05:55):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:05:55):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:55):{3} (TASK: PictureServiceStartupTask, Duration: 796)
[30004] (23/06 0:05:56):{9} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:56):{9} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:56):{9} (TASK: Load_iTunes_Library, Duration: 2004)
[30004] (23/06 0:05:57):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:57):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:57):{9} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2237)
[38050] (23/06 0:05:57):{9} (LoadDataSource: Finished)
[30004] (23/06 0:05:57):{9} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:05:57):{9} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:57):{9} (TASK: LoadMusicSourceTask, Duration: 2738)
[38036] (23/06 0:06:01):{8} (310AEB02: Connected)
[50002] (23/06 0:06:01):{8} (BlackBerry Connect: Finished)
[30004] (23/06 0:06:03):{9} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{9} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:06:04):{9} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{9} (TASK: Reload picture destination, Duration: 420)
[38050] (23/06 0:06:04):{C} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:04):{C} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, Duration: 54)
[30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 59)
[38050] (23/06 0:06:04):{C} (LoadDataSource: Finished)
[59999] (23/06 0:06:04):{C} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:06:17):{1} (Debug Log Level: 3)
[50001] (23/06 0:06:17):{1} (Event Log Level: -1)
[38017] (23/06 0:06:20):{1} (3.0.0.39)
[38018] (23/06 0:06:20):{1} (0.0.0.0)
[30004] (23/06 0:06:21):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:06:24):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:06:24):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: Service Startup, Duration: 2651)
[30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:24):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, Duration: 36)
[30004] (23/06 0:06:24):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:24):{7} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:06:24):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:24):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, Duration: 98)
[50002] (23/06 0:06:24):{9} (BlackBerry Connect: Started)
[37001] (23/06 0:06:24):{5} Log Cleaning Started.
[30004] (23/06 0:06:24):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:24):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[19036] (23/06 0:06:24):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 580)
[38050] (23/06 0:06:24):{3} (LoadDataSource: Finished)
[30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, Duration: 630)
[30004] (23/06 0:06:26):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:06:26):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:26):{7} (TASK: Load_iTunes_Library, Duration: 2097)
[30004] (23/06 0:06:27):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:06:27):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:27):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2579)
[38050] (23/06 0:06:27):{7} (LoadDataSource: Finished)
[30004] (23/06 0:06:27):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:06:27):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:27):{7} (TASK: LoadMusicSourceTask, Duration: 3094)
[38036] (23/06 0:06:31):{9} (310AEB02: Connected)
[50002] (23/06 0:06:31):{9} (BlackBerry Connect: Finished)
[30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, Duration: 314)
[38050] (23/06 0:06:34):{C} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:34):{C} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, Duration: 53)
[30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 57)
[38050] (23/06 0:06:34):{C} (LoadDataSource: Finished)
[59999] (23/06 0:06:34):{C} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:07:34):{1} (Debug Log Level: 3)
[50001] (23/06 0:07:34):{1} (Event Log Level: -1)
[38017] (23/06 0:07:36):{1} (3.0.0.39)
[38018] (23/06 0:07:36):{1} (0.0.0.0)
[30004] (23/06 0:07:37):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:07:40):{8} (BlackBerry Connect: Started)
[37001] (23/06 0:07:40):{5} Log Cleaning Started.
[30004] (23/06 0:07:40):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:07:40):{9} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:07:40):{9} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:07:40):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:07:40):{9} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:07:40):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:07:40):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{3} (TASK: Service Startup, Duration: 2931)
[30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, Duration: 38)
[30004] (23/06 0:07:40):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:07:40):{3} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:07:40):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:07:40):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, Duration: 270)
[19036] (23/06 0:07:41):{9} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:07:41):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:07:41):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:41):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 507)
[38050] (23/06 0:07:41):{9} (LoadDataSource: Finished)
[30004] (23/06 0:07:41):{9} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:07:41):{9} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:41):{9} (TASK: PictureServiceStartupTask, Duration: 556)
[30004] (23/06 0:07:42):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:07:42):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:42):{3} (TASK: Load_iTunes_Library, Duration: 2119)
[30004] (23/06 0:07:43):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:07:43):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:43):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2472)
[38050] (23/06 0:07:43):{3} (LoadDataSource: Finished)
[30004] (23/06 0:07:44):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:07:44):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:44):{3} (TASK: LoadMusicSourceTask, Duration: 3249)
[38036] (23/06 0:07:56):{8} (310AEB02: Connected)
[50002] (23/06 0:07:57):{8} (BlackBerry Connect: Finished)
[30004] (23/06 0:07:59):{9} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:59):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:08:00):{D} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:08:00):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:08:00):{D} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, Duration: 56)
[30004] (23/06 0:08:01):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:08:01):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:08:01):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 492)
[38050] (23/06 0:08:01):{D} (LoadDataSource: Finished)
[59999] (23/06 0:08:01):{D} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:24:39):{1} (Debug Log Level: 3)
[50001] (23/06 0:24:39):{1} (Event Log Level: -1)
[38017] (23/06 0:24:41):{1} (3.0.0.39)
[38018] (23/06 0:24:41):{1} (0.0.0.0)
[30004] (23/06 0:24:42):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:24:45):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:24:45):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: Service Startup, Duration: 2659)
[30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, Duration: 32)
[30004] (23/06 0:24:45):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:24:45):{7} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:24:45):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:24:45):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (23/06 0:24:45):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:24:45):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, Duration: 204)
[19036] (23/06 0:24:45):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 384)
[38050] (23/06 0:24:45):{3} (LoadDataSource: Finished)
[30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, Duration: 536)
[30004] (23/06 0:24:46):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:24:46):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:46):{7} (TASK: Load_iTunes_Library, Duration: 1557)
[50002] (23/06 0:24:47):{B} (BlackBerry Connect: Started)
[37001] (23/06 0:24:47):{5} Log Cleaning Started.
[30004] (23/06 0:24:48):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:24:48):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:48):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 3233)
[38050] (23/06 0:24:48):{7} (LoadDataSource: Finished)
[30004] (23/06 0:24:49):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:24:49):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:49):{7} (TASK: LoadMusicSourceTask, Duration: 3766)
[38036] (23/06 0:24:54):{B} (310AEB02: Connected)
[50002] (23/06 0:24:54):{B} (BlackBerry Connect: Finished)
[30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, Duration: 465)
[38050] (23/06 0:24:57):{5} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:24:57):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, Duration: 49)
[30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 53)
[38050] (23/06 0:24:57):{5} (LoadDataSource: Finished)
[59999] (23/06 0:24:58):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 6:58:33):{1} (Debug Log Level: 3)
[50001] (23/06 6:58:33):{1} (Event Log Level: -1)
[38017] (23/06 6:58:41):{1} (3.0.0.39)
[38018] (23/06 6:58:41):{1} (0.0.0.0)
[30004] (23/06 6:58:44):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[37001] (23/06 6:58:50):{5} Log Cleaning Started.
[30004] (23/06 6:58:51):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 6:58:51):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 6:58:51):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:51):{3} (TASK: Service Startup, Duration: 7902)
[30004] (23/06 6:58:51):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:51):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 6:58:52):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 6:58:52):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 6:58:52):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 6:58:52):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 6:58:52):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:52):{7} (TASK: MusicServiceStartupTask, Duration: 69)
[30004] (23/06 6:58:52):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 6:58:52):{7} (LoadDataSource: Started loading iTunes)
[30004] (23/06 6:58:52):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:52):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 6:58:52):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, Duration: 853)
[19036] (23/06 6:58:53):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 6:58:53):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 6:58:53):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:53):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 1172)
[38050] (23/06 6:58:53):{3} (LoadDataSource: Finished)
[30004] (23/06 6:58:53):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 6:58:53):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:53):{3} (TASK: PictureServiceStartupTask, Duration: 1241)
[30004] (23/06 6:58:54):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 6:58:54):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:54):{7} (TASK: Load_iTunes_Library, Duration: 1999)
[38034] (23/06 6:58:57):{1} (3.0.0.39)
[38017] (23/06 6:58:57):{1} (3.0.0.39)
[38035] (23/06 6:58:57):{1} (Version does not require an update, or no update available.)
[38016] (23/06 6:58:57):{1}
[30004] (23/06 6:58:59):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 6:58:59):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:59):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 7127)
[38050] (23/06 6:58:59):{7} (LoadDataSource: Finished)
[30004] (23/06 6:59:01):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 6:59:01):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:01):{7} (TASK: LoadMusicSourceTask, Duration: 9407)
[30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CheckForUpdate())
[30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, Duration: 6)
[38034] (23/06 6:59:05):{3} (3.0.0.39)
[38017] (23/06 6:59:05):{3} (3.0.0.39)
[38035] (23/06 6:59:05):{3} (Version does not require an update, or no update available.)
[38016] (23/06 6:59:05):{3}
[30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, Duration: 691)
[38036] (23/06 7:02:29):{8} (310AEB02: Attached)
[50002] (23/06 7:02:29):{B} (BlackBerry Connect: Started)
[38036] (23/06 7:02:39):{B} (310AEB02: Connected)
[50002] (23/06 7:02:40):{B} (BlackBerry Connect: Finished)
[30004] (23/06 7:02:46):{3} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 7:02:46):{D} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 7:02:46):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 7:02:46):{D} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 7:02:46):{D} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 7:02:47):{3} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 7:02:47):{3} (TASK: Reload picture des

Media Sync 3.0 Stuck on "Loading music library..."

The previous version of Media Sync worked OK for me. However, Media Sync 3.0 gets stuck when I open it on the "Loading music library..." message. It doesn't hard hang because the circle is still spinning, but nothing happens.
Also, when I go to the Preferred Music Library under Options and try to select iTunes instead of Windows Media player and click OK it does not save my change. If I go back to the menu Windows Media Player is still selected.
Occasionally when I connect my Storm Windows Vista is telling me there is a drive problem and asks me if I want to scan it for errors. I say yes, but it says the disk must be disconnected to do the scan. I'm not sure how I can scan it if its not connected.... but I'm also not sure if this is related to my Media Sync hang problem.
Has anyone experienced this issue? I would appreciate any help. Thanks.

Hi,
I checked my log file and I have a lot of "ID collision detected:" error messages. It also has the following exception reported:
[30004] (14/02 8:58:52):{10} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.InvalidCastException: Specified cast is not valid.
   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
   at System.Management.ManagementEventWatcher.Start()
   at Rim.Application.Utilities.ProcessWatcher..ctor(String appName)
   at Rim.Media.Source.iTunes.ITunesDetector.InitializeApplicationMonitor()
   at Rim.Media.Source.DataSourceDetector.StartApplicationMonitor()
   at Rim.Media.Sync.BBMusicSyncAPI.StartApplicationMonitor(MediaSource mediaSource, IDictionary`2 detectors)
   at Rim.Media.Sync.BBMusicSyncAPI.SubscribeToMediaSourceMonitor(MediaSource mediaSource)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
Is there a way I can wipe just the music portion of my device and start over? Maybe the collisions is the problem...

Media Sync crashed

I installed Media Sync 2.0. Media Sync connected to my Blackberry Bold. After I picked the iTunes playlists and hit sync, error message said "Blackberry Media Sync has encountered a problem and needs to locse." I have reinstalled Media Sync, fixed .Net and updated iTunes, still doesn't work.
Here is log of Media Sync:
[50001] (07/04 20:38:11):{1} (Debug Log Level: 3)
[50001] (07/04 20:38:11):{1} (Event Log Level: -1)
[38017] (07/04 20:38:12):{1} (2.0.0.20)
[38018] (07/04 20:38:12):{1}
[37001] (07/04 20:38:12):{A} Log Cleaning Started.
[50002] (07/04 20:38:12):{4} (BlackBerry Connect: Started)
[38050] (07/04 20:38:12):{B} (LoadDataSource: Started loading ITUNES)
[38050] (07/04 20:38:12):{B} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (07/04 20:38:14):{B} (LoadDataSource: Finished)
[38034] (07/04 20:38:14):{6} (2.0.0.20)
[38017] (07/04 20:38:14):{6} (2.0.0.20)
[38035] (07/04 20:38:14):{6} (Version does not require an update, or no update available.)
[38016] (07/04 20:38:14):{6}
[38036] (07/04 20:38:24):{4} (256525EA: Connected)
[50002] (07/04 20:38:24):{4} (BlackBerry Connect: Finished)
[38041] (07/04 20:38:25):{6} (Data communication succeeded: True)
[38040] (07/04 20:38:25):{6}
[18005] (07/04 20:39:43):{1} EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK:    at Rim.Application.Utilities.Validate.ParamNotNullOrEmpty(String argument, String argumentName){CRLF}   at Rim.Application.Utilities.FullPath..ctor(String path){CRLF}   at Rim.Application.Utilities.FullPath.Combine(SpecialFolder specialFolder, String[] relativePaths){CRLF}   at Rim.Media.Sync.SyncSession.DeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.TryDeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.InitializeSynchronization(BlackBerryDriveInfo drive){CRLF}   at Rim.Media.Sync.SyncSession.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
[59999] (07/04 20:39:43):{1} EXCEPTION: System.Reflection.TargetInvocationException -- MESSAGE: Exception has been thrown by the target of an invocation. -- STACK:    at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner){CRLF}   at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner){CRLF}   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks){CRLF}   at System.Delegate.DynamicInvokeImpl(Object[] args){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj){CRLF}   at System.Threading.ExecutionContext.runTryCode(Object userData){CRLF}   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData){CRLF}   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallbacks(){CRLF}   at System.Windows.Forms.Control.WndProc(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m){CRLF}   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam){CRLF}   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg){CRLF}   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.RunDialog(Form form){CRLF}   at System.Windows.Forms.Form.ShowDialog(IWin32Window owner){CRLF}   at Net.Rim.Unite.MusicSync.BBMusicSyncForm.mSyncButton_Click(Object sender, EventArgs e){CRLF}   at System.Windows.Forms.Control.OnClick(EventArgs e){CRLF}   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks){CRLF}   at System.Windows.Forms.Control.WndProc(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m){CRLF}   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam){CRLF}   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg){CRLF}   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.Run(ApplicationContext context){CRLF}   at Net.Rim.Unite.MusicSync.Program.Main(String[] args)
[59999] (07/04 20:39:43):{1} INNER EXCEPTION: System.ApplicationException -- MESSAGE: Sync failed unexpectedly -- STACK:    at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
[59999] (07/04 20:39:43):{1} INNER EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK:    at Rim.Application.Utilities.Validate.ParamNotNullOrEmpty(String argument, String argumentName){CRLF}   at Rim.Application.Utilities.FullPath..ctor(String path){CRLF}   at Rim.Application.Utilities.FullPath.Combine(SpecialFolder specialFolder, String[] relativePaths){CRLF}   at Rim.Media.Sync.SyncSession.DeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.TryDeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.InitializeSynchronization(BlackBerryDriveInfo drive){CRLF}   at Rim.Media.Sync.SyncSession.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
[50001] (07/04 20:44:34):{1} (Debug Log Level: 3)
[50001] (07/04 20:44:34):{1} (Event Log Level: -1)
[38017] (07/04 20:44:34):{1} (2.0.0.20)
[38018] (07/04 20:44:34):{1}
[50002] (07/04 20:44:34):{4} (BlackBerry Connect: Started)
[37001] (07/04 20:44:34):{A} Log Cleaning Started.
[38050] (07/04 20:44:35):{B} (LoadDataSource: Started loading ITUNES)
[38050] (07/04 20:44:35):{B} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (07/04 20:44:35):{B} (LoadDataSource: Finished)
[38034] (07/04 20:44:37):{8} (2.0.0.20)
[38017] (07/04 20:44:37):{8} (2.0.0.20)
[38035] (07/04 20:44:37):{8} (Version does not require an update, or no update available.)
[38016] (07/04 20:44:37):{8}
[38036] (07/04 20:44:38):{4} (256525EA: Connected)
[50002] (07/04 20:44:38):{4} (BlackBerry Connect: Finished)
[38041] (07/04 20:44:39):{6} (Data communication succeeded: True)
[38040] (07/04 20:44:39):{6}
[18005] (07/04 20:44:40):{1} EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK:    at Rim.Application.Utilities.Validate.ParamNotNullOrEmpty(String argument, String argumentName){CRLF}   at Rim.Application.Utilities.FullPath..ctor(String path){CRLF}   at Rim.Application.Utilities.FullPath.Combine(SpecialFolder specialFolder, String[] relativePaths){CRLF}   at Rim.Media.Sync.SyncSession.DeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.TryDeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.InitializeSynchronization(BlackBerryDriveInfo drive){CRLF}   at Rim.Media.Sync.SyncSession.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
[59999] (07/04 20:44:40):{1} EXCEPTION: System.Reflection.TargetInvocationException -- MESSAGE: Exception has been thrown by the target of an invocation. -- STACK:    at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner){CRLF}   at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner){CRLF}   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks){CRLF}   at System.Delegate.DynamicInvokeImpl(Object[] args){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj){CRLF}   at System.Threading.ExecutionContext.runTryCode(Object userData){CRLF}   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData){CRLF}   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallbacks(){CRLF}   at System.Windows.Forms.Control.WndProc(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m){CRLF}   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam){CRLF}   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg){CRLF}   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.RunDialog(Form form){CRLF}   at System.Windows.Forms.Form.ShowDialog(IWin32Window owner){CRLF}   at Net.Rim.Unite.MusicSync.BBMusicSyncForm.mSyncButton_Click(Object sender, EventArgs e){CRLF}   at System.Windows.Forms.Control.OnClick(EventArgs e){CRLF}   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks){CRLF}   at System.Windows.Forms.Control.WndProc(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m){CRLF}   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam){CRLF}   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg){CRLF}   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.Run(ApplicationContext context){CRLF}   at Net.Rim.Unite.MusicSync.Program.Main(String[] args)
[59999] (07/04 20:44:40):{1} INNER EXCEPTION: System.ApplicationException -- MESSAGE: Sync failed unexpectedly -- STACK:    at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
[59999] (07/04 20:44:40):{1} INNER EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK:    at Rim.Application.Utilities.Validate.ParamNotNullOrEmpty(String argument, String argumentName){CRLF}   at Rim.Application.Utilities.FullPath..ctor(String path){CRLF}   at Rim.Application.Utilities.FullPath.Combine(SpecialFolder specialFolder, String[] relativePaths){CRLF}   at Rim.Media.Sync.SyncSession.DeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.TryDeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.InitializeSynchronization(BlackBerryDriveInfo drive){CRLF}   at Rim.Media.Sync.SyncSession.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

Hi zoelou:
MediaSync expects you to have the special ‘My Music’ folder on your system. looks to me like MediaSync is crashing because it isn’t finding that folder.
If you can re-create this folder, MediaSync should work properly.
cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

USB Media Sync Force Close

I connected my phone to my PC through a USB cord and went to change my USB settings to media sync, but when I went to go to my USB settings, it wouldn't let me enter and gave me the message of "The application Media sync (process com.samsung.mtp) has stopped unexpectedly. Please try again." with the only option of force close and when I press that it takes me back into "main" settings screen. I tried unmounting my sd card, taking it out and putting it back in. I tried updating my phone but that didn't work either. I have never had this happen to my phone. It always worked fine when I went to change my USB settings. Any help or suggestions?

My Fascinate started issues after DL09 update as well. The "Mount" option and USB window never pops up, just the media sync: connected then timer never moves. Also obtained a constant GPS icon to the left of the 3G icon on the very top status bar. Now I have no way to upload or download music unless I acquire the sandisk adapter and pull the card. I hope to get an answer soon from Verizon, but the phone is warranted so now is the time to see if they stand behind it.

Media Sync v6

Hello peeps,
Okay, I have scoured this forum looking for a resolution to my problem (see error below)
I have been all over Google looking up different pieces of this puzzle and to my amazement...I have found nothing.
Me: Widows 7, running both Desktop Manager and Media Sync (the most recent downloads from RIM), a VIP at my company has the same thing (this is how it all started). Same constant - we are both using Dell's with Windows 7 (me Desktop - him Laptop).
I have tried multiple fixes from this forum - regsvr32 wmp.dll, some other regsvr32 *.dll's, updating my .NET stuff, running Media Sync as standalone, there was no %appdata%\Research In Motion\BlackBerry Media Sync\(what ever folder) to delete, regedit (in registry) showed no item to rename or add entry. Looking at possible Crystal Reports conflict...nothing up that street!! (yes we both have Crystal Reports installed)
I can post the same logs everyone else is posting, if it is really needed.
So now I am at a loss and at wits-end! Does it really have to be this difficult?
I beg upon the powers that be....please assist me with a resolution, please.
Description:
Stopped working
Problem signature:
Problem Event Name:   CLR20r3
Problem Signature 01:   blackberry media sync.exe
Problem Signature 02:   3.0.0.36
Problem Signature 03:   4b2ab1b7
Problem Signature 04:   Rim.Media.Device
Problem Signature 05:   3.0.0.36
Problem Signature 06:   4b2ab1a1
Problem Signature 07:   e0
Problem Signature 08:   6
Problem Signature 09:   System.InvalidCastException
OS Version:   6.1.7600.2.0.0.256.48
Locale ID:   1033

oh yeah too....
This happens with the BB plugged in or not...
Hope that helps too.
thanks!

Media Sync problem

My 8320 smartphone is giving me fits! I have a new San Disk card that I put into my smartphone. I have downloaded Media Sync, but when I connect my BB to my computer, I get the following error message:
Your device is not recognized by Bb media sync. Please check that:
A media card is installed correctly in your BB device. ( I know it is because my BB now states 7.3 MB available).
Mass storage mode is turned on for your BB device. ( I have changed the settings to media card support as per the FAQ (it is ON).
So I cannot Sync my itunes songs to my BB is the bottom line.
I have BB v4.2.2.180( platform 2.5.0.36).
I have done the following actions to fix this problem:
Deleted media sync, then reinstalled it again.
I executed the fixes mentioned in the troubleshooting tips on the community support forums.
Looked at the knowledge base for similiar problems.
right now I am no closer to knowing what is wrong then when I started this journey!
Please tell me what am I doing wrong and help me fix this!
Thanks so much!

Should work on an external drive.
You should post your log. They need it to solve these issues.
Located at %appdata%\Research in Motion\BlackBerry Media Sync\Logs

Media Sync problems

New BB user, overall happy, but getting balder and not as a result of male pattern baldness.
When new I was able to transfer playlists from iTunes to BB, to both device memory and memory card. No upgrades have occurred, gradually the BB would get dumped part way
Through a transfer of a playlist, and then whenver mediasync was accessed…
  Problem: Error message shows:
BlackBerry Media Sync has encountered a problem and needs to close.We are sorry for the inconvenience.
What I’ve done:
Removed battery
Reloaded OS on BB (thank the gods that the backup I made the day before worked!)
Formated media card via BB and via PC
Gone to iTunes Music Library.xml and deleted said folder-restarted iTunes
Reloaded Desktop manager from web site and from supplied disk
Read the forums - lots of suggestions thank you
Gone to ‘start’ -> ‘run’ and run the command: regsvr32 wmp.dll per suggestion mechanicus
Made smaller playlists 40-50 songs in one instead of 150-200
MTP is on
Mass Storage Mode is On
Auto enable connection for MSM is on
Watched the Promo video about mediasync
System:
Windows XP
iTunes v 8.2.1.6
BB Storm 9530
V4.7.0.76 – carrier is Telus – platform 4.0.0.96
Media version 1.1
Desktop Manager v 5.0.0.11
BB Device manager v 4.7.1.11
BBDevMgr v 4.1.0.11
Application Loader v 5.0.0.18
Device software v 4.7.0.122 (platform 4.0.0.153
  log file found at %appdata%\Research In Motion\BlackBerry Media Sync\Logs   shows the following : BBMS_FLOW_0120090806_0001.TXT
  [30000] (06/08 17:51:18):{1} Current Date: 2009/08/06
[38035] (06/08 17:51:23):{6} (No update instructions found for the currently installed version.)
[38036] (06/08 17:51:24):{C} (3061EE78: Connected)
[50002] (06/08 17:51:26):{C} (BlackBerry Connect: Finished)
[38050] (06/08 17:51:26):{9} (LoadDataSource: Started loading WMP)
[38050] (06/08 17:51:26):{D} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
[18005] (06/08 17:51:28):{D} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Exception from HRESULT: 0xC00D1074 -- STACK:    at WMPLib.IWMPPlaylistArray.Item(Int32 lIndex){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<GetAllTracks>d__9.MoveNext()
[59999] (06/08 17:51:28):{D} EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK:    at Rim.Application.Utilities.FullPath.ValidateParamIsRooted(String path, String argumentName){CRLF}   at Rim.Application.Utilities.FullPath..ctor(String path){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.SetAlbumArtProperties(TrackBuilder trackBuilder, String sourcePath, String collectionID, IWMPMedia track){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.GetTrackBuilder(IWMPMedia track, IntegerTrackId trackID, Int32 authorAtom, Int32 albumAtom, Int32 genreAtom, String sourcePath){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<GetAllTracks>d__9.MoveNext(){CRLF}   at Rim.Media.Source.Unite.UniteLibrary.GetLibrary(IReadOnlyLibrarySimple importer){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.LoadLibrary(){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSource.LoadLibrary(Object firstLoad){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}
Looking for more suggestions
Thank you
QB
Solved!
Go to Solution.

Does your Windows Media Player have any music in the library?

Problems with BB Media Sync and Curve 8330

I having problems getting BB Media Sync to work with my curve 8330. Some background info:
I am using Windows 7 (I have also tried connecting it on a PC running XP to no avail).
I have an 8 GB microsd card in my curve.
BB Desktop software recognizes my BB.
Windows Explorer does however does not (no removable storage shows up in My Computer (this is true on both my PC running 7 and the one running XP).
I have already checked that mass storage is enabled.
The error message that I get is "Your device is not recognized by Blackberry Media Sync...".
My BB flashes the connecting screen for about a second and then says "Connected to Desktop" when I open BB Media Sync but to no avail.
I have also already tried formatting the microsd card in the blackberry "Media" menu.
I have tested to make sure that its not a USB connection problem and that is not the issue.
I'm at a loss of what else there is to do, can anyone help please?
Thank you in advance.

I am having a similar problem with my Curve 8330, though I use a Mac and have tried connecting to a PC to only get the same results.
I have a 4GB Micro SDHC
My BB will connect with BB Desktop Manager to sync calendars, contacts, etc. but no media
Although the computer and the Phone communicate via Desktop Manager, my BB device does not show up in finder
I get an error message that says mass media storage mode must be activated
I have activated these features under Options/Media Card: Media Card Support - On; Encryption Mode - None; Mass Storage Mode Support - On; Auto Enable Mass Storage Mode When Connected - Yes
I have reformatted my Micro SDHC card

Are you having problems syncing with Pocketmac, Missing Sync or Media Sync? Here's what I did...

Just throwing this out there as a solution that worked for my situation. It may not work for everyone's needs.
After NUMEROUS emails back and forth with Pocketmac support I was finally told that Pocketmac will not work if Media Sync is also installed. It causes the "Error 1 Skipping" problem due to a USB driver conflict. So I tried Missing Sync's free trial. No good. It would not sync either, so paying money for the non trial version wasn't going to happen.
So, I ended up keeping Media Sync to keep my iTunes library synced and I started to use a wonderful little free app called "Google Sync". It works beautifully for my needs. It runs in the background (with no negative effect to the BB's performance or battery life) and automatically syncs your gmail contacts and google calendar to your BB device. If you change something on either the BB itself or online, google sync catches it and updates the other accordingly.
So if your sick and tired of messing around with Pocketmac and Missing Sync, give Google Sync a try. I love it!

it was only burning at 4x even though 47x was requested.
That's a issue discussed in the past.
It turns out that 8X DVD burning means about 47X CD burning - you were requesting 8X DVD but only got 4X DVD burning.
I haven't seen it discussed anymore so maybe Apple got around to eliminating that 'quirk' in terminology.
I suspect some of the early 8x DVD burners didn't perform as advertised. I'm glad your new 16X burner is working for you.

BB 8330 Media Manager, Media Sync hanging - not connecting...

(I just know this is treated in depth somewhere but after a couple of hours of searching, I can't find it so appologies in advance...)
I have a BB 8330 from Verizon running v4.5.0.77 - no media card.
Using Device Manager, the:
Driver version is: 4.1.0.4
Driver Node Strong Name is: oem25.inf:RIM:RimUsb.Device.NT:4.1.0.4:usb\vid_0fca&pid_8004&mi_00
Windows thinks the driver is up to date.
I am running Desktop Manager v4.7.0.32[Nov 4 2008]
When I launch DM, I can successfully Back up my BB.
On my Vista PC - When I attempt to launch Media Manager 9, it has found the files in the Library but it goes into a wierd loop where it keeps seeing the F: drive and then removes it and then resets and then sees it again - forever (or at least for the day that I left it in that loop)
I loaded the DM on another PC running XP and observe a similar behavior - it's not quite as zippy so it just looks more like a hang
To try something different, I downloaded Media Sync v2.0.0.22 and, when the BB is connected, I get the error: "BlackBerry Media Sync failed to connect to your BlackBerry device. Click Retry to try again or Cancel to disconnect." - I get the same error with and without the DM running.
Something seems sort of hinky in that, while my BB is plugged in on my Vista system, occassionall I get the lights flashing on my keyboard like someting is resetting the USB every few minutes (unrelated Vista crap?).
Please help...
Message Edited by lgrothe on 05-28-2009 11:36 AM

You are going to want to get a media card if planning to add music-ringtones-pictures-videos. Don't want to use up device memory. It'll go fast.
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

BlackBerry Media Sync has encountered a problem and needs to close

I have been trying to sync my BB Curve with Media Sync and am continually receiving the same error message, "BlackBerry® Media Sync has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried restarting the computer, insalling and reinstalling, MediaSync, Desktop Manager and iTunes. All these actions seem to be ineffectivei n syncing music to my Curve via Media Sync and I keep receiving the same error message. I am able to manually move music from iTunes onto my Memory Card in the E: Drive. Any assistance in troubleshooting Media Sync would be greatly appreciated. Thanks
System Specs:
BlackBerry Media Sync 2.0.0.27
BlackBerry Desktop Software 5.0
BlackBerry Curve 8310 (v4.5.0.110)
-8 GB Kingston MicroSDHC
iTunes 8.2.1.6
Windows XP SP2
Solved!
Go to Solution.

Hi and welcome to the forums!
BlackBerry Media Sync 2.0 terminates unexpectedly
The Microsoft® .NET framework used by the BlackBerry Media Sync product is not installed properly or has become corrupted.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Media Sync Error - encountered a problem

I have a 8330, upgrade my Desktop Manager to V4.6 and running V4.3 on BB. I am trying to get MusicSync to work, but I get a error each time I goto to start it up.
"MusicSync has encountered a problem and needs to close. We are sorry for the inconvenience. If you are in the middle of something, the information you were working on might be lost"
Kudos if you can help.
Solved!
Go to Solution.

You just solved your problem.
Media manager and Media sync will not move or transfer itunes, that are DRM protected. You will see little red locks on them
in media sync. Blackberry will not play them even if you were to get them there. There are iTunes that are not DRM but they cost more.
Now I don't know anything about this but I know if you Google you supposedly can find free apps that will strip the DRM from the
songs. (That's what I hear anyway.)
That explains both your problems.
Cough cough (limewire) cough, excuse me......
Thanks,
Please resolve the post ok?
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Media Sync Connection Problems

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