Media Sync Doesn't Work for Mac

"Whether it's a specific iTunes® playlist or a random mix of tunes, it's easy to sync the music from your Mac computer to your BlackBerry smartphone."
That's how Blackberry describes Media Sync. Unfortunately, it doesn't see any of my iTunes playlists and always gives me the error "Exceeded Memory Limit" regardless of the free space available.
My Mac OS is 10.6.4 (Snow Leopard) and I have the latest version of BB Desktop Manager which has Media Sync integrated.  I've seen this complaint on virtually every BB forum - has anyone managed to make it work?
I really think that this is a serious misrepresentation of the software's capabilities and I shouldn't have to resort to third-party apps after what I'm paying for the phone and the service contract.

Hey ARM77,
Welcome to the BlackBerry Support Community Forums.
There is a few things I will suggest to hopefully fix this issue for you.
1. Is mass storage mode currently enabled when you hook your BlackBerry to the Mac?  If not please read KB13564.
2. Is your iTunes updated to the very latest version?
3. Verify that your media card has a sufficient amount of memory available for the playlists. To check this, perform the following:
In BlackBerry® Desktop Manager, click Device Options. On the Media tab, decrease the amount of memory that is kept free for files other than your music files.
than your music files.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

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