Media sync - No playlists exist in your iTunes library

I just installed BlackBerry Media Sync 2.0.0.20 on Windows XP sp 3 for use with a BlackBerry Storm. When I open Media Sync, with the phone attached, I get the error "No playlists exist in your iTunes library". If I opne Media Sync without the phone attached, I'm prompted to attach the phone, and after doing so, I get the same error "No playlists exist in your iTunes library". Does anyone have any ideas? I opened iTunes, and found the location of my iTunes music folder is:
C:\Documents and Settings\Larry\My Documents\My Music\iTunes\iTunes Music
Any assistance will be greatly appreciated.
Thanks
Solved!
Go to Solution.

Hi lookie08:
Can you paste in the last 30 lines of the log file found at %appdata%\Research In Motion\BlackBerry Media Sync\Logs
This will help us troubleshoot.
Also: Did you upgrade from 1.1? If yes, was MediaSync working before?
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

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BlackBerry Media Sync Failed to connect to your BlackBerry device

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Need additional information on BlackBerry products?
visit: http://www.blackberry.net

I have all my music on an external hard drive. I just transferred all my files to a new hard drive . How do I sync all my files with my itunes library without losing all my playlists etc and keep everything intact?

I have all my music on an external hard drive. I just transferred all my files to a new hard drive . How do I sync all my files with my itunes library without losing all my playlists etc and keep everything intact?

Launch iTunes with the Option key held down, click on Choose Library, and specify it. If the external drive doesn't contain the iTunes database files, create a new library there and import that music.
If the library contains any rented movies, they won't play on a different computer.
(109334)

HT1202 Just wondering, how do you sync your music from your ipod to your itunes library?

I am having trouble syncing music from my ipod to be put into my itunes library.

See:
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

HT5085 Gathering Info About your iTunes Library - Keep getting Network error

I bought iTunes Match yesterday, and so far have not been able to use it.
It gets to Stage 1: Gathering Info About Your iTunes Library and makes progress, but right at the end an error box appears saying:
"We could not complete your iTunes request. The network connection was reset.
Make sure your network connection is active and try again"
Well I know the network connection is active as I was able to be charged for iTunes Match and have had no problems making other purchases. I went to Advance > Run Diagnostics Tests from Help in iTunes and ran the Network Connectivity Diagnostics and it reported no problems.
Now I know how much Apple hate giving back refunds, but if people can't help, does anyone know how I can get my money back? If I click "Report a Problem" it simply takes me to the help pages. I tried contacting support but I received an email saying they can't help.
I'm getting quite frustrated now, so I'm reaching out and hoping someone can help me?
I've copied the diagnostic results below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Dell System XPS L502X
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 003CA7C40B1E98E0
Current user is not an administrator.
The current local date and time is 2012-05-18 20:20:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 540M
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: bb5c046694c1f4c590202360da9f2bc5
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {444AF521-4D63-434F-AC33-8F05DA9C6C64}
Description:          Microsoft Virtual WiFi Miniport Adapter #2
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {4F46CBF3-C53C-4615-AF14-B46B9785D100}
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {6D3CAB28-0C0B-4701-A440-B1A90BE75551}
Description:          Dell Wireless 5540 HSPA Mini-Card Network Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {8C130DAB-E810-4FA6-8946-1600FFE0DB2F}
Description:          Intel(R) WiFi Link 1000 BGN
IP Address:          192.168.1.69
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.254
DHCP Enabled:          Yes
DHCP Server:          192.168.1.254
Lease Obtained:          Fri May 18 20:01:40 2012
Lease Expires:          Sat May 19 20:01:40 2012
DNS Servers:          192.168.1.254
Adapter Name:          {B32D9395-8937-42EC-BC5F-352D07958EDF}
Description:          Realtek PCIe GBE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-05-18 20:14:07.

@ deggie, I wasn't threatening ANYONE. I was simply saying how frustrating this has become, seeing how I have been trying on my own to figure this issue out for more then a month with no results. Like I said in the beginning, I have not used any other account to purchase apps or other products on my phone. I have only ever used one account. There are 23 apps that are saying they can't sync. It directs me to authorize the computer, which I do but it doesn't change the outcome. If I proceed, I lose those 23 apps correct? Do I also lose all my text messages saved, and other things such as documents in the "notes"?

HOW TO MOVE YOUR ITUNES LIBRARY TO AN EXTERNAL HARD DRIVE

Read these directions before actually doing anything, just so you can do this right. I've messed things up before, it can get ugly...
That being said, here's what you've gotta do if you're running on a Mac:
Have all your music on the external hard drive. It should be organized in folders the way iTunes set it up
The folders should be organized something like this:iTunes Media (Top folder, everything is inside of this folder)
Audiobooks
Automatically Add To iTunes
Books
Downloads
iPod Games
iTunes U
Mobile Applications
Music
Podcasts
Ringtones
TV Shows
Voice Memos
Those folders are what I have in my 'iTunes Media' folder on my external hard drive. You don't necessarily need to have all of these folders. (I happen to just have a lot of things in my iTunes.)
Finding your iTunes Library Files
The way iTunes works is there are two parts to make what you see in iTunes work right. There's your media (songs, video, iPod games and Apps, etc) and there are your library files. They tell iTunes what your playlists are, where your 'iTunes Media' folder is located, and a lot of other important things. Here is how to find the iTunes Library files (there will probably be more than one!)
Look in (yourusername)/Music/iTunes
There will be a few things in here:
Album Artwork (It's a folder)
iTunes Library Extras.itdb
iTunes Library Genius.itdb
Itunes Library.itl
iTunes Media (a folder)
iTunes Music Library Backup.xml (this file might or might not be here. If there is no file with this name, it's okay.)
iTunes Music Library.xml
Some "temp" files (maybe, maybe not -- they are not important for this)
Anything in the list that is BOLDED needs to be placed in (yourusername)/Music/iTunesIf you copied these files to your external hard drive, you will need to copy them back onto your internal hard drive. These library files do not need to be in the same place as your iTunes Media folder.
Telling iTunes Where Your Music Is
Now that your iTunes Media folder is on your external drive, and your Library Files are in place in "(yourusername)/Music/iTunes", we need to open iTunes.
On the top bar of the screen, go to iTunes>Preferences.
In preferences, go to the farthest right tab, titled "Advanced" with a picture of a gear.
The top section says "iTunes Media Folder location" and underneath that you see a filepath ending in the 'iTunes Media" folder.
This path is probably wrong, not leading you through the external hard drive.
If it is incorrect:
Click "change" on the right and then locate the folder in the prompt that shows up. Once the "iTunes Media" folder on your external hard drive is highlighted blue, click "Open" in the bottom right corner of the window.
Give iTunes a moment or two (depending on the size of your library) to re-locate all of your songs. Voila!
If it is correct:Do nothing!
While you're in the advanced section, let's check to make sure you have a few important 'housekeeping' things checked off:
"Keep iTunes Media folder organized" (CHECK THIS BOX!)
"Copy files to iTunes Media folder when adding to library" (CHECK THIS BOX!)
At this point, iTunes should be all ready to go. Before I get into any troubleshooting, note a few things:
If you ever unplug/disconnect the external hard drive from the computer, you must first make sure that iTunes is NOT running.
Also, if the hard drive is unplugged and you open up iTunes, all of your songs will have little symbols next to them. Until you plug/reconnect the hard drive, the songs will stay like this and will be missing.
TROUBLESHOOTING:
Not having permission to access the external hard drive:
In Finder (or on your desktop), right-click the external hard drive (if you don't have right-click, control-click will also work).
Click on "Get Info"
A thin, tall window will appear on the screen.
Part One:In the "General" section, make sure that "Locked" is unchecked. If it IS checked, uncheck it.
Part Two:
We are now focusing on the very bottom of the window, where it says "Sharing & Permissions"/
In the bottom right corner of the window there is a small padlock icon. Click it. When asked for an administrator password, type it in, and click "Ok".
You will now notice that the bottom section of the 'get info' window is not greyed out anymore. Make sure your user name (it says in parentheses "(Me)" so there is no going wrong here) has "Read & Write" privileges.If not, click on whichever privilege you currently have, and a drop-down menu will appear. Click on "Read & Write".
If you have any other issues, I will add them to the troubleshooting list to help you out. Hope this was helpful!

My iTunes library is set up the way I said in the top post and works totally fine.
Yes, and that is the default structure to which I was referring. iTunes will organize it that way automatically unless people do start changing settings (in which case they should know what they are doing and how iTunes works with library files and media structure.)
Both ways work, the advantages of mine would be that should iTunes try looking fo a library, it will always be in the default location.
It makes people think they have to change media location in preferences. They do not unless they want to relocate media only and leave other things on their internal drive (in which case there is no point in copying library files to the external, and you certainly wouldn't want to then delete them from your internal).
Downside is that then should someone move their iTunes library to anther computer they need to remember to get those library files on the external hard drive.
Just copy the whole iTunes folder and it will get the library files to the other drive in one step, along with all the other files.
Your post has good stuff but it makes a move appear intimidating and look like people have to do a lot of organizing to move the collection. It also throws in extra steps (namely altering preference settings) that could cause confusion or even make a mess of things. If people leave iTunes to default preference settings (which most people do) the move summarizes into a short line: Copy a folder and hold an extra button the next time you start iTunes.
Note that the instructions in the link I provided earlier do also include many steps, but those are to ensure that everybody does have it all organized correctly before simply copying the iTunes folder. In the end it is just a simple action.

How do I sync my iPad with a new iTunes library without erasing all the previously purchased apps & data on my iPad?

I'm sure this is a common issue, and I've google-searched for solutions but I cannot find a straight forward answer anywhere. I really hope an expert here can help me out.
I purchased an iPad last year and synced it with my iTunes library on my old PC laptop. Well, my PC laptop harddrive crashed last week and I cannot access anything on my laptop anymore. I did not make a back-up for my PC harddrive either. I know, next time I should make a back-up and I will. But that's irrelevant. The PC is gone now.
I replaced my PC this week with a brand new Mac Book Pro. Excited about my new purchase, I quickly hooked up my iPad with the hopes of easily transferring and accessing my iPages, iNumbers, and other productivity iPad apps seamlessly to my new beautiful Mac Book Pro. But now I've run into the nightmarish dilemma of not being able to sync my beloved Ipad with my new MAC without getting the warning that basically says "your iPad is already synced with another iTunes Library. You may only sync to one iTunes Library at a time. You will lose all your data if you sync to this new computer."
Can someone give me a straightfoward answer as to how I can sync my iPad with my new iTunes Library on my new Mac Book Pro without losing any of the apps that I previously purchased? I want to be able to access the apps I downloaded on my iPad on my Mac Book Pro.
Thanks so much!!!!!!

how to use iTunes to sync is in the
http://www.apple.com/support/itunes
For MacBook Pro community and OS X
MacBook Pro
https://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_os?view=discussions
http://www.apple.com/support/macbookpro
While it isn't as easy to just use a Mac iDevice as media storage as Android and Windows, you can add documents and such like Word, PDF and others manually in iTunes to have them sync as well.
http://support.apple.com/kb/HT1386
http://support.apple.com/kb/HT1351
They are all there searchable from Bing, Google or every Mac product has a support page.
http://www.apple.com/support/

When trying to sync or listen to songs in itunes library it says the song on itunes could not be used because the original file could not be found. I am using windows 7.

I have imported cds into my itunes and they appear on my playlist, but when I try to sync to my ipod or listen to them on my computer a message comes up stateing " the songs on itunes could not be used because the original file could not be found". I have not deleted them and am importing them the way I always have. This problem has only been for the last 4 or 5 months. Since updating to the last 2 itunes versions.

The message means that iTunes can not find the original imported music files. iTunes should display a red exclamation mark next to the songs it can not find. You will need to look on your hard drive for the songs/files and than correct the file path in iTunes or just delete the files in your iTunes library and import them again.

HT1399 all my playlists diappeared from the ITunes library. why?

all my playlists diappeared from the ITunes library. why? I still have lists of song, artist and other, but no playlists anymore. Thanks in advanced

artnorton wrote:
or is it going to sync with the library (which is only 412 songs out of some 1200 and wipe out everything I"ve got on my iphone?
Yes!
I really want to transfer everything from my iphone as it is to my new computer.
I know. That's why I took the time to write a long article explaining how to avoid disaster. It takes a bit of effort on your part but that should be better than losing everything.
If your old hard drive runs, however unreliably or full of viruses it is it, it may be easier to extract the hard drive and put in a drive bay, or just hang it out of the side of the new machine temporarily, and copy off your library.
Otherwise the plan of action set out in the user tip may be your best bet.
tt2

I want to sync music from iPhone to Mac iTunes library

Im all confused. my existing library on my computer is all messed up. I have a bunch of duplicate song files and some that aren't able to "be found" and I want to somehow wipe all the info and music from my Mac iTunes library and put only my music from my iPhone into a new fresh iTunes library.

Hello Carrie,
I definitely understand wanting to clean up your iTunes library. There are a few resources I recommend looking at.
Firstly, if you wanted to continue with your existing library, you can identify duplicates in iTunes following these steps:
Choose File > Display Duplicates to show duplicate items (matches are based on the song name and artist). If you have multiple versions of the same song (for example, live and studio versions, or versions from different albums) you can hold the Alt or Option key (for Mac OS X) or the Shift key (for Windows) and choose File > Display Exact Duplicates. This will show only duplicate songs having the same name, artist, and album.
If you are using iTunes 11 (the latest version of iTunes at this time), you will need to go to View>Show Duplicate Items (you can hold Alt or Option here as well to get the Show Exact Duplicate Items option). You can find the full article here:
How to find and remove duplicate items in your iTunes library
http://support.apple.com/kb/HT2905
If you think the music you are missing in iTunes is located on your computer somewhere, I recommend reviewing this article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
If neither of those help and you prefer to recreate your iTunes Library, I recommend review this next article. This article outlines what media you are able to transfer from your iPhone to your computer:
iTunes: Transferring media from your iPhone, iPad, iPod touch, or iPod
http://support.apple.com/kb/HT1209
I recommend creating the new library and making sure it has everything you want in it before deleting your library that is disorganized. This article outlines creating a new iTunes Library and how to switch between libraries:
iTunes: How to open an alternate iTunes Library file or create a new one
http://support.apple.com/kb/HT1589
Thank you for using Apple Support Communities.
Best,
Sheila M.

Is it possible to copy your itunes library, not completely move it?

my situation is kind of complicated so here goes the explanation. i have a cpu that multiple ipods sync with by using different playlists. i have a video ipod but just got a new cpu. i was wondering if there was a way to move just my playlist onto the new cpu. i dont need the play counts or anything, just the files of music. if not, i can move the whole library, but does that mean that the library gets deleted from the old PC? most (at least 80%) of the music is saved onto an external HD so what would be transfered? any help would be greatly appreciated =]

Hey rhobotz,
This article will walk you through the process of moving your iTunes library to another computer.
http://docs.info.apple.com/article.html?artnum=300173
Jason

HT1338 I am trying to upgrade my iPhone via my macbook but the messageThere are purchased items on the iPhone "Mark Price's iPhone" that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updati

Good morning
I am trying to upgrade my iPhone via my macbook but the following message keeps coming up and the download does not work
"There are purchased items on the iPhone “Mark Price’s iPhone” that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updating this"
Please advise how I can transfer these files, I am not sure what files are in question.
I've only had the MacBook a couple of days, I am PC savvy but this is all new to me so please keep it as simple as possible. I am a brit based in Bahrain.
Regards
Mark Price

okay I've done everything regarding the transfer process (via file>transfer purchases) and syncing, so everything on my iPhone device seems to have been transferred to my iMac... however, I still get that message ("There are purchased items on the iPhone..."), trying to upgrade the iOS Have tried several times the same process of hitting transfer purchases via file, but nothing seems to make that message go away! Would have been nice to know which files I actually do need to transfer, which I don't get any info on of course...
Starting to get really annoying this thing.. Any smart suggestions what's going on?

Can you add items to your iPad from your iTunes library through home sharing?

Sorry I'm a novice to this.
Say I have a video in my iTunes library and I would like to add it to my iPad so I can watch it when I'm not at home without hooking the iPad up to my PC and syncing.
Can I do this through home sharing?
Thanks

Sorry, I miss-typed in my previous post. I meant to say you can't use homesharing to transfer content. (dictation got it wrong, but I should have checked). In order to transfer content from your iTunes library to your iPad, you would need to connect it to your computer via USB or Wi-Fi if you have Wi-Fi syncing enabled.
To enable Wi-Fi syncing you must first connect your iPad to your computer with the USB cable and then turn Wi-Fi syncing on in the settings within iTunes.

Media sync - No playlists exist in your iTunes library

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