Media sync on bb curve 8310 won't work!

I've been working on this problem for awhile...my desktop software won't recognize my phone: the message i get constantly is: "media sync not available, turn on mass storage". I've done that and still get the same message. I am now reinstalling the latest desktop software..anyone have any suggestions?

Most curves do not support video recording and most video playing because they are running on 4.2 OS. You need 4.5 for video.
~Lorrie~ Master of All Things Blackberry!

Similar Messages

Pocketmac worked, tried media sync then uninstalled, now pocketmac does not work

hi, i cannot get pocketmac to locate the storm. it worked fine before trying media sync (cal, tasks, mp3, pics, etc. all worked). so i'm back to square one.
i uninstalled media sync and have now reinstalled pocketmac along with the update. i was hesitant to download media sync, but wanted to give it a try to see what it will look like later...of course, i don't know what i was thinking. i must have been lucky to have a bberry sync'd mac.
any advice?
thanks.
- sal

Installed media sync and saw that it doesnt work with pocket mac or any other syncing. Uninstalled it. Uninstalled pocket mac (how to is below). I cant believe how much that download screwed my BB Bold up. Not reading media card now either!!! HELP!!!!It worked fine before that!
To completely uninstall PocketMac for BlackBerry smartphones, complete the following steps:
   1. Log in to the Apple Macintosh computer with an account that has administrator-level permissions.
   2. Open the hard drive icon on the computer.
   3. From the left menu bar, select Applications, and then open PocketMac Sync Manager.
   4. Click Uninstall PocketMac.
   5. When prompted to continue uninstalling PocketMac, click Yes.
   6. When the uninstall process is complete, click Quit.
   7. Open the hard drive icon on the computer.
   8. Select the Users folder. The current user is indicated by the Home icon.
   9. Click the Home icon to continue.
10. Open the Library folder, and then open the Preferences folder.
11. Delete the PocketMacBlackberry.plist file.
12. Delete the PocketMacAdvancedPreferenceData.plist file.
13. Delete the PocketMacSyncManager.plist file.
14. Open the Library folder, and then open the Application Support folder.
15. Delete the PocketMac and PocketMacSyncManager folders.
16. Empty the Trash from the Dock by right-clicking and selecting Empty Trash.
17. Restart the Apple Macintosh computer.
However, there is one step missing from this list, and do this before connecting your Curve to your Mac: (this step is necessary)
go to : Macintosh HD/system/library/extensions and delete the 2 Blackberry files with the .kext extension, empty your "Trash" folder and do one more restart.
Now you get to have the fun of re-installing the software again. And just to hit the extreme basics (sorry if is offended):
1) Disconnect your Curve
2) Install Desktop Software, restart
3) Install Driver Update, restart
4) With phone still disconnected, start software and set up your configurations, iCal, Contacts and so on
5) Connect phone and sync.

Calendar (Entourage) Not Syncing with BB Curve 8310

I have a BB Curve 8310, and the BB Desktop Manager for Mac is not syncing my calendar (Entourage) with my BB Curve. Nothing I do works! I have used every option on the BB Desktop software, including where the software overwrites the BB.
Any ideas?
This is complete crap - this software should work RIM!

I think I'm having similar trouble. Just downloaded new Mac Desktop Software to be able to sync BB Curve 8330 with MacBook Pro and updated phone software also. Every time try to sync get error with no message or code on Calendar and Address sync "A sync error occurred. Please retry the sync." .... then puts a green checkmark like worked fine but have no addresses or calendar events transferred. Simply transferring from iCal and Mac's Address Book... very frustrating! Was using PocketMac but it wasn't syncing over newly-added contacts for some reason and was goofing my computer's calendar all up. Why can't things be easy and just WORK?
Would like advice also please!!!!!!!!
Thank you!

Sync problem BB Curve 8310 and Desktop Manager v4.6 with Outlook 2003

I have a BB Curve 8310 with Desktop Manager v4.6 that I syn with Outlook 2003. Calendar, tasks, and memo will sync. The sync fails on the address book with this message: Unable to read application data record. Translation Canceled! From other message boards, I understand that the problem could be with a particular contact record but I can't find that record. I've followed all suggestions about organizing Outlook to look for blank entries for name or company and have deleted all those found. The names on the BB log are not alpa so finding the one that is incorrect is a problem. The sync failed at record 1211 out of 1428. I deleted the last record shown on the log and but then it failed at record 1210! I deleted several addresses and now it fails at record 1192. There must be more to this! I am getting ready to purchase a new computer and all new software and would like to resolve this issue before moving to new equipment. HELP!

First perform a clean uninstall oof DM 4.6.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Download site for 4.2.2
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Download DM 4.2.2 and install. reboot the PC. start the new DM , rest the configuration for synchroniation for athe calender only,
Two way, connect phone via USB, Proceed with synch.
Please let me know how it goes!
Thanks,
Message Edited by Bifocals on 09-06-2008 03:24 PM
Message Edited by Bifocals on 09-06-2008 03:26 PM
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I will pay for help, Media Encoder and Premiere Pro C4 won't work together

I know someone has two easy answers...help, help.
Big Problem one, exporting from Premiere C4, forced into using Media Encoder, which sit there and won't encode from the project/timeline.
The project is even small, 7 minutes, and I just want to me a AVI file and maybe Flash and Media Player. Is that too much to ask.
Then the versioncue.dll, decide to not let me right click in explorer and other links, get a windows error, and again, stuck with nothing.
Please, I will send someone a gift card if they can help me, really. $25-$50...depending on if you have the solutions.
[email protected]
828-778-4854

Stan, that's correct, however, it's a new computer now. And yes, I want to
export to avi from the premiere time line.
One thing that is weird, I can add to Media Encoder only finished encoded
files, say to send to a client in a media player
or flash format, and all works well. It's only the Premiere C4 project
export????
Thanks for any help you may be able to give me.
Ernie Sigmon

My BB curve 8310 won't playback video...help

I have videos other than the demo...(which ofcourse works fine) One came from my camera, and the other came from bluetoothing from another cell phone. When I try to play them it will flash and either go black and play sound only or it will completely kick my phone off.
Does anyone know what the problem is? And why does it let u store videos but has no video recording?

Most curves do not support video recording and most video playing because they are running on 4.2 OS. You need 4.5 for video.
~Lorrie~ Master of All Things Blackberry!

Curve maps won't work

Last night I clicked on the TeleNav icon, and when it came up, the message asked if I wanted to allow TeleNav to read my phone. I accidentally clicked no, and now when I click on the TeleNav icon, nothing happens. What do I need to do to get TeleNav back?
Solved!
Go to Solution.

Then wait for the email and follow theintructions from the prior post!
Let me know
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
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HT201210 I have an ipad 2 and was upgrading to ios 5. Unfortunately, the cable was pulled out mid sync and now the ipad won't work. When I power on, I get an iTunes icon and a picture of the cable to connect to iTunes. What do I do?

disconnected mid-stream. Now when I turn on the ipad or connect it to the PC, I get the iTunes logo and a picture of the connecting cable (which is plugged in). What do I do?

iOS: Device not recognized in iTunes for Windows

Desktop software version 6.0 won't sync with Curve 8310

I adore my Blackberry Curve 8310, but the desktop software has been a nightmare. I have tried to download new versions, but the only one that will sync with my device is the one that came on a disk with the phone, version 4.2.2, which I have in my desktop computer. I have a new laptop with Windows 7 and Outlook 2010 installed. I downloaded the Desktop Software 6.0 from the Blackberry website, and when I try to configure the settings for syncing with Outlook, it gives me the message "The operation terminated unsuccessfully." I uninstalled and reinstalled the software and updated my device software, but nothing works. HELP!

Hi staceyw,
Is your Outlook 32 bit or 64 bit? Currently only 32 bit is supported with BlackBerry Desktop Software 6.0.
I would recommend a clean uninstall then reinstall of the Desktop software following this KB article. http://bbry.lv/bvwP5D
Thanks,
-FS
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Curve 8310 Calendar will not Sync at all

The calendar of my curve 8310 will no longer sync though I've had no problem before. I have Outlook 2002 and Desktop Software 4.6 and sync using the USB cable for wired synchronization. When the DS progress windows display during sync the sections now move from contacts>tasks>notes. The calendar section is omitted entirely. I uninstalled Desktop Software then reinstalled it but the same problem continues. I have checked the Desktop Software set up and verified that a two way sync of calendar is included. I've been working on this all weekend and am totally frustrated! I hope someone can help!

"What is 6 of 16 that is locking up, I don't believe it is datebook and if that is the case you can disable that conduit temporarily so you can sync your datebook over, if it is datebook, then I would try a program called dbfixit you can get it from www.pimlicosoftware.com I don't know about dbscan and how well it is, but I find dbfixit to be a wonderful tool to find any corruption. "
Well, I don't know. I am assuming it is 6 of 16 files that need to be synced. I'm just telling you what the hotsync window says at the point that it locks up.
How do I disable the conduit and still have the datebook sync? If it's disabled, how would it sync at all? I have set the datebook to "do nothing" and the other applications sync just fine, but not datebook.
I will try the dbfixit as long as you can assure me it won't erase data. Thank you
Post relates to: Treo 680 (Unlocked GSM)
Post relates to: Treo 680 (Unlocked GSM)

Curve 8310 Problems Syncing Outlook Calendar & Desktop Manager Freezing

Hi: I recently bought a Curve 8310. It has Desktop Manager version 4.2.2.14; my laptop has Vista Home Premium and I use Outlook 2007.
Just a day or two ago Desktop Manager started crashing while syncing Outlook Calendar. It stops at Calendar entry 76 and then freezes. From checking the Technical Solution Center I understand the problem may be a corrupt Calendar entry. Dealing with this apparently involves going into Configure Synchronization but Desktop Manager won't let me do this. If I start it when the phone is connected to my laptop it doesn't register the connection and often freezes. If I start it, then connect the phone, and stop the synchronization process before it crashes Manager, clicking on any of the Desktop Manager ikons, including Synchronize, doesn't have any effect. I've tried reinstalling Desktop Manager from the CD supplied by my phone provider but it's made no difference.
I'd be grateful for any advice; Before this problem developed I was really enjoying my BlackBurry.

Hi,
First we need to do a clean reinstall of the software to makes sure all registry and files have been completely removed:
Link 1.
Then we need too reinstall the 4.2 software, taking into account the Vista considerations for install:
Link 2
After install reboot the PC, start DM, Pull the battery while the device is ON, replace after a minute,
Let the device reboot 1-3 min, Plug the BB into the USB cable, Go to synchronization options and rest the options to only
Synch the calendar, sync for two way, select no other programs. Start the sync process.
Please let us know the results,
Thanks,
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=10906&jump=true
Click Accept as Solution for posts that have solved your issue(s)!
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Blackberry Media sync won't work =( Please help..

Hi.. I bought a Blackberry Curve 8520 today.. My first Blackberry and im very confused. Iv'e tried to sync my files with the media sync thingy but everytime it loads Windows shuts it down. Therefore i cant get any of my songs from iTunes on there. ANY help would be really appreciated. Im very new to this. Lol.

Hi there!
FYI -- you've posted this to the 9500 Storm forum...not usually the place for assistance with a Curve. But, don't double-post, we will have this moved momentarily to the correct place:
http://supportforums.blackberry.com/rim/board?board.id=8500
That way, the right experts will have the best visibility.
Good luck!
Message Edited by sdgardne on 09-13-2009 12:25 PM
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Problems with BB Media Sync and Curve 8330

I having problems getting BB Media Sync to work with my curve 8330. Some background info:
I am using Windows 7 (I have also tried connecting it on a PC running XP to no avail).
I have an 8 GB microsd card in my curve.
BB Desktop software recognizes my BB.
Windows Explorer does however does not (no removable storage shows up in My Computer (this is true on both my PC running 7 and the one running XP).
I have already checked that mass storage is enabled.
The error message that I get is "Your device is not recognized by Blackberry Media Sync...".
My BB flashes the connecting screen for about a second and then says "Connected to Desktop" when I open BB Media Sync but to no avail.
I have also already tried formatting the microsd card in the blackberry "Media" menu.
I have tested to make sure that its not a USB connection problem and that is not the issue.
I'm at a loss of what else there is to do, can anyone help please?
Thank you in advance.

I am having a similar problem with my Curve 8330, though I use a Mac and have tried connecting to a PC to only get the same results.
I have a 4GB Micro SDHC
My BB will connect with BB Desktop Manager to sync calendars, contacts, etc. but no media
Although the computer and the Phone communicate via Desktop Manager, my BB device does not show up in finder
I get an error message that says mass media storage mode must be activated
I have activated these features under Options/Media Card: Media Card Support - On; Encryption Mode - None; Mass Storage Mode Support - On; Auto Enable Mass Storage Mode When Connected - Yes
I have reformatted my Micro SDHC card

Roxio Media Manager/ New OS for BB Curve 8310

Dear Sirs:
How can I unstall Roxio Media Manager. It shows like Windows installer is trying for ever to install it, a window is asking to restart the computer; restart again and again; If I don't do it the computer restart by itself.!!!!!
Is the new OS system for Curve 8310 with ATT available?.
Thanks for your help.

Hi and welcome to the forums!
To completely uninstall Roxio from your system: Roxo knowledgebase:
For XP
http://kb.roxio.com/content/kb/Creator/000086CR
For Vista:
http://kb.roxio.com/content//kb/Creator/000127CR
I would then suggest you remove the current DM with this procedure:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Cold Boot the PC, bring down the firewall and virus checkers, and install the DM again.
Thanks
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Media sync won't install

I have the BB Curve 8330 from Boost Mobile & I have routinely installed, deleted, & reinstalled the BB Desktop Software because I could never get the Media Sync to work. It wouldn't install. So finally I went online & downloaded the newest version of Media Sync & attempted to install it. However, I receieve this error message: An unsupported operating system has been detected. BlackBerry Media Sync setup wizard will now exit. Can anyone help me out in why this is happening? I would greatly appreciate it & thank everyone in advance.

Hello,
Can you specify what OS you are using? Make sure to use the following download link for the BlackBerry Media Sync.
Link: http://na.blackberry.com/eng/services/media/mediasync.jsp?CPID=OTC-MSYNCL
Thank you
-DrP
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Media sync on bb curve 8310 won't work!

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