Media sync problem with BB LINK

I've down every thing to make the BB LINK sync my media files(pictures,music,videos....) but it did not work.I've a mac and I instaled BB link several times, also I restore my BB z10 a few times then I instal BB LINK on my friends ps which runs WINDOWS 7 but no succses, even I swapped my BB z10 because I tought there is somting wrong with my phone and I got another brandnew phone but still I am not able to sync.can any one help me.

Hello there
Syncing from my device to computer and computer to my device is impossible. On my Mac when I try to sync (pictures,music,videos), "preparing to sync " appears takes more than 5 minutes, then "sync complete" pops up but nothing has been synced to my device although in my device tab on BB LINK software shows the synced file. Also on the device tab shows that my devise has "0 free space" but my device has 11.7 GB free storage space in fact I couldn't sync anything except my contacts which took so long to sync. I've never received any error  massages on my Mac at all. On PC almost every thing is the same as on my Mac except a few error massages like "connection error" or when I plug in my device some USB drivers could not be install also the device dose not appear on "my computer " on PC and on  Finder or iPhoto on my  Mac. I like to know if my device has a problem then I still have time to replace my device if not please help me to fix the issues.
Thank you

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