Media sync won't install

I have the BB Curve 8330 from Boost Mobile & I have routinely installed, deleted, & reinstalled the BB Desktop Software because I could never get the Media Sync to work. It wouldn't install. So finally I went online & downloaded the newest version of Media Sync & attempted to install it. However, I receieve this error message: An unsupported operating system has been detected. BlackBerry Media Sync setup wizard will now exit. Can anyone help me out in why this is happening? I would greatly appreciate it & thank everyone in advance.

Hello,
Can you specify what OS you are using? Make sure to use the following download link for the BlackBerry Media Sync.
Link: http://na.blackberry.com/eng/services/media/medias​ync.jsp?CPID=OTC-MSYNCL
Thank you
-DrP
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